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  • The CloudCall A-Z Jargon Buster.

    For cloud newcomers, there’s an overwhelming amount of jargon and acronyms to keep track of. This dictionary provides a comprehensive glossary of common cloud terms with definitions – read on to unlock this helpful resource.

  • CloudCall’s guide to CRM systems and integrations.

    Customer Relationship Management (CRM) is the natural cornerstone of many companies, as it’s used to manage and analyze customer interactions and data throughout the customer lifecycle. Use this guide to choose the right CRM integrations for your business. Download and save it here.

  • How to Choose a Contact Center Software System in 2020

    Contact center software buyers must consider features including data reporting, speech analytics, routing methods and AI. Learn what to look for with this guide to RFP creation.

  • Guide to Building an Enterprise Unified Communications Strategy

    In early 2020, the coronavirus pandemic sent workforces home in droves. IT had to dramatically shift gears and develop a unified communications strategy that revolves around remote workers and addresses the potential limitations of home networks. In this e-guide, how to create a comprehensive but agile UC plan.

  • VoIP Platforms Offer a Wide Range of Benefits to the Enterprise

    If businesses are to implement a VoIP, then they must consider how it fits into a larger communications framework. If they can do this successfully, then they’ll be able to reap the benefits of VoIP. Read our expert guide to learn what VoIP is, how it works and key features enterprises should consider when choosing a VoIP solution.

  • 3 Benefits of Unified Communications for Small Business

    Small-to-medium businesses (SMBs) are the fabric of society. They create opportunities for others as well as quality products for their communities. Unifying communications could provide great benefits for SMBs, and by reading this expert guide, you can learn 3 tangible, specific advantages. Get started now.

  • How to choose a contact center software system in 2020

    Selecting contact center software is a daunting task. Contact center software is the heart of an organization, handling all inbound and outbound contacts, and it's critical for driving efficient and effective business performance. Explore some expert tips for choosing a contact center software system in this guide.

  • Remote Working Made Simple - CloudCall

    Many teams are now working from home and this is set to continue for a while. Explore some of the common remote issues in the recruitment industry and how CloudCall can help overcome them in this brief video.

  • Perfecting The Art Of Conversation: How Businesses Are Managing Increased Call Volumes

    Recent research by CloudCall showed that nearly half of all customers prefer to use the phone to make an appointment or service call. Review other key findings from CloudCall’s research in their report, “Perfecting the Art of Conversation: How business are managing increased call volumes,

  • What Is Cti And Why Do You Need It?

    Computer telephony integration (CTI) is a simple way of linking your telephone system to a computer system, such as a customer relationship management (CRM) system. Take a closer look at the main capabilities and business benefits of CTI in this introductory guide. Download the guide here for safekeeping.

  • Our Guide To Perfecting The Www.Cloudcall.Com Art Of Conversation

    In the age of digital transformation, our conversations have become fragmented across a range of communication channels. This causes difficulties when trying to keep track of what was said, when and on which communication tool. In this guide, explore an overview of the communication landscape and how people converse across the range of channels.

  • 5 Reasons You Need To Invest In An Integrated Business Phone System

    There are a lot of factors to consider when choosing a phone system. These can range from price, to functionality, to time saving potential. Additionally, integrating a phone system with your CRM can have a range of benefits that will make your life easier. In this brief, uncover the top 5 benefits of using an Integrated Business Phone System.

  • Part 1: Essential Tools For Your Sales Team And Why You Need Them

    If you don’t have the right tools to support your sales team, it can severely hinder their abilities and potential progress. Explore some of the essential tools for your sales team and reasons you need them in this infographic.

  • 5 benefits of call reports - CloudCall

    Analyzing call data can reveal powerful insights into how your business is operating and how improvements can be made. With many businesses working remotely, it’s more important than ever to be able to accurately track activity levels. Watch this video for an in-depth look at the benefits of call reports.

  • Cloudcall Insight Perfecting The Art Of Conversation With Your Customers

    What exactly makes a ‘good’ conversation with a customer, and what role does each channel play? CloudCall wanted to find out, so they commissioned RedFox Research to survey over 1000 customers. Explore the results in this report

  • If You Don't Live And Breathe Crm Culture, You're Missing Out

    CRM has the power to improve management efficiencies, boost customer service and increase profits. But if staff aren’t using it to its full potential, it becomes little more than a glorified address book. What should companies do if they want to make the most of their CRM? Download this white paper to explore 5 actionable tips.

  • Boost Customer Experience With The Power Of Crm.

    CRM systems enable organizations to develop a complete, 360-degree view of their customers. Explore the benefits of using a CRM solution in this infographic.

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