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  • 5 Ways to Boost Your ITSM Strategy

    Jump into this E-Guide to learn five ways to shift your ITSM strategy from a reactive model to business-aligned.

  • Top 8 Critical Members of a Drupal Team

    Drupal, a free and open-source content management framework, is a wise choice for building the sites and apps your organization needs to accomplish business goals. Jump into this booklet to learn about the various roles required for Drupal success, including Site Builder, Designer, Drupal Developer, and more.

  • The Importance of First Contact Resolution

    Tracking and measuring the performance of service desks isn't always straight forward. That's where First Contact Resolution (FCR) can prove to be a valuable metric. Inside this guide, learn more about FCR – including how to measure it, analyze it, and tie it to employee productivity – and how it can ultimately help to lower total support costs.

  • Outsourced vs. In-House IT Help Desks

    Inside this E-Guide, learn how to properly weigh the dreaded, but often inevitable IT question – should you use an outsourced IT help desk? Plus, learn how to leverage outsourced IT desks to improve internal and external customer satisfaction.

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