All Research Sponsored By:NICE inContact
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Magic Quadrant for Contact Center as a Service, North America
Contact center as a service (CCaaS) solutions are becoming the preferred deployment model for many contact centers in North America. In Gartner report, discover 9 vendors and their features designed to help application leaders responsible for customer service and support technology.
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AI for CX: Practical Investments, Proven Return
Artificial Intelligence (AI) is possibly the greatest untapped resource for companies looking to transform customer and business outcomes. Read this white paper to discover 3 proven methods to improve customer experience with AI technologies.
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2019 NICE inContact Customer Experience (CX) Transformation Benchmark
The NICE inContact Customer Experience (CX) Transformation Benchmark is based on two global surveys—one of consumers and one of contact center decision-makers. Find the survey results in this report for help better understanding and improving CX, while also expanding your service channel offerings and advancing contact center operations.
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How CXone Empowers Contact Center Managers
View this brief video to discover how NICE CXone can help contact center management easily monitor and quickly respond to customer queries while driving agent performance, and decide if CXone is right for your organization.
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How CXone Empowers Contact Center Agents
View this brief video to learn how NICE CXone can help your contact center reduce training time, improve agent retention, and streamline true omnichannel interaction.
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'Alexa, How Are My SLAs?' Omega World Travel Uses Innovation and CXone to Deliver Outstanding Service
View this case study to learn how Omega World Travel, one of the largest travel management companies in the United States, overcame the problems of their third-party hosted cloud solutions and struggling CX with NICE CXone.
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Integrated NICE inContact Products & Metrics Power TechStyle Fashion Group
Download this video to learn why TechStyle Fashion Group chose NICE inContact's cloud-based customer platform to provide customers with the channel options they want, and the streamlined experience they expect.
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Teleflora's business blooms with NICE inContact CXone
Download this case study to discover how Teleflora managed their worldwide presence and multiple call centers with the help of a cloud-based customer experience platform.
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Demo: NICE inContact CXone – Agent for Salesforce WFO
Watch this demo to learn how contact center agents can boost productivity and focus with easy access to WFO functionality from within Salesforce.
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What's the Difference between a Cloud Native and a Hosted Contact Center Solution?
View this webinar to discover key differences between a cloud native and hosted contact center, and explore why more and more companies are switching to a cloud-based contact center software.
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Cloud Native Contact Center Applications Ease the Burden of IT
Download this webinar to learn from Melanie Turek of Frost & Sullivan as she discusses how cloud native contact center applications can ease the burden of IT, so they can focus on adding business value to their other applications.
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The Total Economic Impact Of NICE inContact CXone
Improved customer experience can significantly improve customer retention and boost profits. View this resource to learn more about how Nice inContact has improved customer experience and saved companies money.
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4 Companies that Migrated from On-Premises Contact Centers to a Cloud Contact Center
Customers want to feel valued and 73% say that valuing their time is one of the most important indicators of good customer service. In this Total Economic Impact report, uncover feedback from 4 companies that migrated from on-premises contact centers to a cloud contact center.
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Understanding the Difference between a Cloud-native and a Hosted Solution
When it comes to contact center solution, it's very important to understand the difference between a hosted solution and a cloud-native solution. Download this brief one-page Frost & Sullivan report to better understand the differences between hosted and cloud-native capabilities.