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All Research Sponsored By:Twilio

  • The Roadmap to Building Consumer Trust

    How can companies continue to build trust and lean into delivering meaningful, differentiated experiences for their customers amid a pandemic? Find out in Twilio’s latest eBook, which explores key tenets on the future of customer engagement and how companies can leverage digital transformation to build strong customer relationships.

  • COVID-19 Digital Engagement Report

    To better understand the pandemic’s effects on businesses, Twilio, a leading cloud communications and customer engagement platform, surveyed 2,569 enterprise decision makers in the US, UK, Germany, and 6 other countries. Review their findings in this eBook.

  • 2020 Guide to Customer Messaging

    This e-book is meant for organizations who wish to communicate relevant, personalized, and timely information through their customers’ preferred messaging channel: from arrival alerts to support chat and much more. Access it here to learn the best practices to help your business messaging exceed customer expectations.

  • Business Messaging Roadmap

    Access this e-book to learn 9 characteristics to look for in a cloud-based messaging provider.

  • The Rising Cost of Fraud

    Access this e-book to learn how fraud is typically committed, what businesses are doing about it, and how phone-number verification can help stem losses caused by widespread fraud.

  • Using SMS and Email to Engage Your Customers in 2020

    Access this e-book to learn 6 SMS best practices as well as common SMS mistakes to avoid, companies already using SMS with email, and much more.

  • Strategies for building customer engagement during COVID-19

    Access this e-book to learn 5 strategies to build trust and engagement during emergencies and observe the role of technology in the era of remote working.

  • Blueprint for Mobile Customer Notifications

    While people are ready and willing to receive notifications from the businesses they rely on, few businesses get this right. Read this white paper to learn how to send relevant notifications that will keep your customers engaged, happy, and ready to spend.

  • Three Factors Shaping the Future of Enterprise Contact Centers

    The contact center has slowly but surely covered almost every aspect of the customer experience. Right now, 3 factors are driving even more change for enterprise contact centers. Explore the 3 factors in this guide.

  • Playbook for a Modern IVR

    Check out this e-book to read about the 5 step modern IVR playbook, learn the benefits that they can lead to, and discover a unified solution that makes building an IVR system easier than ever.

  • Delivering Effortless Customer Engagement in Retail

    Download this eBook to explore research on the state of retail, and tips for delivering the connected experience that customers expect.

  • Creating Consumer Impact in Retail

    When customers engage with brands, they prioritize two things: Convenience and customization. The growing number of touchpoints is complicating the customer journey. In this white paper, learn about a flexible but one-to-one communication strategy can reduce complexity while delivering quality experiences.

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