All Research Sponsored By:RingCentral
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National Pharmacies
South Australia’s National Pharmacies identified a problem: its communications system was no longer able to provide access for its 260,000 members. To tackle this problem, National Pharmacies sought RightCentral’s help. Browse this case study to learn how RingCentral enabled annual telecommunications cost savings of up to $60,000.
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City of Kalgoorlie-Boulder
Imagine an entire city with a single, integrated voice platform across all sites over a geographic area. You can envision the improved communications, troubleshooting, and customer satisfaction. Now, you can go through a case study on how one Australian city made that vision a reality and still enjoys those benefits today. Read on to learn more.
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Mortgage Choice
When Mortgage Choice began to struggle with their unreliable VoIP services, they sought out a cloud-based UCaaS platform that would help them centralize their systems. Luckily, they found RingCentral who was able to provide them with the support they needed. Browse this case study to hear the full story.
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Power Of Voice Communication At Work
Phone communication is alive and well. 65% of people between 25 and 49 report that they to use voice-enabled communication devices such as phones at least once a day to chat with others, meaning that it’s crucial for organizations to not only continue their services, but to modernize their solutions. Access this white paper to learn more.
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What Your Business Needs For A Hybrid And Remote-first Workplace
Many businesses are still struggling to adjust to a remote-first arrangement and equip their organization with the tools they need to work from anywhere. Access this guide to learn more about the current state of work, and discover how you can best enable your teams to work together while ensuring flexibility for the future of your company.
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Why It's Time To Move Your On-premises Pbx To The Cloud
To enable flexibility and agility for their hybrid work environments, many businesses have shifted their on-premises PBX to the cloud. This has resulted in the growth of the Unified Communications as a Service (UCaaS) market. How? Review this white paper to understand 9 ways.
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10 Ways Voice Will Disrupt The Workplace In The Next 5 Years
According to a recent report, more than 50% of workers say voice calls are faster and make it easier to get their thoughts across. This white paper provides 10 ways that voice is transforming workplace communication. Continue reading to learn more.
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Microsoft Teams & Telephony
Leveraging calling services from a UCaaS provider combined with Microsoft Teams can provide businesses with the best opportunity to minimize telecom costs while delivering advanced features and better reliability. Read more to learn how to integrate the benefits of Teams with your UCaaS provider and implement a top-tier hybrid environment.
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Monitoring Your Call Center to Optimize Operations
Access this expert guide to learn how, with the right call center monitoring program and the know-how to calculate agent utilization, businesses can transition the call center from an expense center to a strategic asset.
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Guide to Improving Customer Satisfaction and Agent Performance
Access this expert guide to learn about strategies and technologies that can help you develop agility and transparency in your contact center that will attract and retain customers and talent.
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Guide to Empathetic Chatbots: The Future of Customer Service
Today's customers have high expectations for empathetic, speedy service on the channels they prefer. Automated chatbots are a popular solution to meet demands, but infusing empathy into unique interactions isn't easy. Read this expert guide to learn how new technologies like NLP & sentiment analysis are evolving to address this challenge.
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Determine Whether A Call or Contact Center Is Right for Your Customers
While the line between call centers and contact centers is fuzzy, decision-makers must understand how these centers differ to optimize the value of their systems.Read on to access up to date definitions of each solution, and a closer look at 5 key differences.
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Don't Let Chatbots Tank your Customer Service: A Contact Center Writer's View
Chatbots and AI solutions are being deployed to streamline customer engagements and meet high volumes of service requests. But it can be difficult to generate interactions that are relevant, useful, and deliver a personal feel with AI. Read this guide to access insights from a contact center writer and learn about key chatbot pitfalls to avoid.
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Business Phone Systems - Virtual PBX
View this webcast to explore a cloud-enabled phone system that offers greater call, fax, and text message flexibility so that employees aren't confined to on-premise hardware to conduct business.
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Ensuring you Get the Best Call Quality Available
This white paper highlights the 5 major factors that affects call quality, and offers a solution for these issues to ensure a top quality call experience.
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Managing Communications for the World of BYOD: Deploying the Right Technology for Today's Mobile World
This Frost & Sullivan report outlines a key solution that enables mobile workers to experience constant access to business assets while using personal devices. Click through to learn how cloud-based communications services can reduce risk and high cost factors.
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Buyer's Guide: What Every Business Needs to Know When Selecting a Phone System
This step-by-step guide helps you choose the right phone system based on your overall business goals.
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7 Secrets of Successful Small Business Communications
This white paper reveals 7 critical tips to help SMBs maximize their use of business phone systems.
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Getting Sales Dialed In: Improving Process Efficiencies and Increasing Sales Using RingCentral
This presentation transcript explores how cloud-based telephony can help increase call efficiency, improve manageability, and ensure that a sales opportunity is never missed.