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  • RingCentral AimBank

    A Texan bank with 27 locations wanted to offer a wider communication window to reach customers, improve satisfaction, save user time, increase productivity and retire legacy PBX hardware & supporting infrastructure while gaining team messaging & video conferencing. In this case study, discover how RingCentral was able to assist.

  • Telehealth ROI Worksheet

    Are you trying to calculate the ROI of your telehealth program, but aren’t sure where to start? Calculating ROI might seem complicated, but it doesn’t have to be. In this resource, explore a checklist that explains what to keep in mind when calculating the ROI on your telehealth communications platform.

  • The Working from Home Toolkit

    Remote work is not going anywhere, and organizations are preparing for what looks to be the future of work. This means gathering tools such as admin control, call recording and forwarding, team collaboration and more to deliver the best chance for business to boom, even from home. Download The Working From Home Toolkit to learn more.

  • Guide to Telehealth in Rural America

    Rural populations stand to benefit greatly from telemedicine, but businesses need to make sure they have the ability to provide the telehealth services they plan on promoting. Access this short guide to discover how you can best organize and offer quality telehealth services in rural America.

  • Evaluating Enterprise Telephony for Microsoft Teams

    Microsoft Teams has served hundreds of millions of customers for the past 9 months, but one feature that is not immediately included in Teams is telephony. There are, however, two options for adding telephony to teams – Microsoft calling plans and direct routing. In this white paper, take a comprehensive look at both.

  • 4 Features to Look for When Selecting a Video Conferencing Solution

    The increase in remote work is here to stay, and this means that choosing the right video conferencing solution for your business has become imperative. Without doing so, you put your business at risk of falling behind. In this white paper, examine 4 features that make a viable video conferencing platform.

  • Evaluating Enterprise Telephony for Microsoft Teams

    Many businesses are discovering that Microsoft Teams lacks telephony capabilities. While telephony can be added to Teams, getting it up to enterprise standards can be a challenge. Read this analysis to see how many companies are approaching Teams telephony and learn why third-party vendors are becoming a popular solution.

  • How the Combination of Message, Video, and Phone Will Reshape the Future of Work

    In the era of remote work, organizations who communicate well will come out on top. The importance of messaging, video and phone is higher than ever, as these are effectively the only ways to reach other employees. In this e-book, learn important statistics from the remote shift as well as why now is the time to unify communications.

  • Long Hold Times are Killing Your Customer Experience

    If one thing is clear, it’s that customers absolutely hate being left on hold. Addressing this issue requires investment in strategies like proactive customer engagement, the development of digital channels for customer service, and chatbot incorporation. Read this white paper to learn more about boosting the call center customer experience.

  • Excelling in the Experience Economy

    Experiences are now a vital part of the economy, with 86% of consumers willing to pay more for a great customer experience. Read this white paper to learn how companies can acquire and retain customers by embracing personalization, improving the employee experience, and investing in the right technologies.

  • How to better manage teams of remote contact center agents

    Most customer service agents are now working from home and it’s likely to stay that way. Cloud-based contact center management platforms point the way forward in this new normal and have the potential to improve the customer experience. Download this whitepaper to learn more about why you should change over to a cloud-based contact center platform.

  • The innovator’s guide to the digital contact center

    Download this white paper for a look at how contact centers are adopting newer, digital channels, and explore tips for adjusting to customers’ ever-changing expectations.

  • The Role of Video in the New World of Work

    There’s no denying that video has been instrumental in keeping businesses afloat and employees connected. But what are the specific benefits of video for collaboration, business continuity and even onboarding? What could you be missing without video? In this e-book, take a detailed look at the areas where video helps businesses to be better.

  • The Digital Campus Starts with Cloud Communications

    Higher education is embarking into the digital age. This means that the longer educational institutions choose not to retire outdated communication modalities and introduce cloud-based communications and collaboration platforms, the further behind they will be. Study this research report to learn 5 key elements of digital campus communications.

  • VoIP Implementation – John Varvatos Enterprises

    Many businesses are still trying to wade through the mud with their disparate legacy phone systems – John Varvatos Enterprises, a premier luxury fashion brand, was no exception. In this comprehensive case study, learn how John Varvatos was able to realize both monetary and time savings across all departments with VoIP.

  • The Role of Leadership in the Return to Work

    With turbulent social and political unrest, an economy under pressure, and a persisting pandemic, strong leadership is needed at every level of the organization regardless of role or company status. Access this eBook to learn 9 principles that you can apply in your own organization to become a more effective leader.

  • Remote Agent Playbook

    Transitioning to remote work has presented a lot of challenges for contact centers. Download this playbook to learn what strategies and tools you can implement today in your contact center to better support agents and customers during emergency situations.

  • Restructuring Your Contact Center Technology for the Customer Experience Era

    Read this whitepaper from RingCentral to learn the 4 key steps to restructuring your contact center technology to leverage artificial intelligence and the cloud and the 9 benefits of doing so.

  • Why Your Technology Might Be Letting You Down

    Remote work is not going away, and as a result, organizations are having to completely rethink what it means to be technologically ready. In this white paper, explore the conditions regarding businesses’ approach to digital transformation in the era of remote work, and see the biggest drivers behind the adoption of various communication tools.

  • RingCentral Cloud PBX for Microsoft Teams

    If you want enterprise-grade PBX, but are still looking to keep Microsoft Teams at the center of your collaboration experience, read this data sheet detailing the features and capabilities of RingCentral’s Cloud PBX for Teams.

  • Unleashing Startup Innovation with Cloud Communications and Collaboration

    If you’re running a startup, integrating cloud communications and collaboration into your technology stack may spare you one more headache (because you already have enough). Cloud communications are scalable, unified and cost-effective. Download this white paper to read more on the endless benefits of cloud UCC.

  • Cloud Contact Centre Platform Selection Guide

    Access this eBook to get learn a step by step strategy to find the most comprehensive outbound and blended cloud call center platform, which will allow you to reach and engage your audience to create lasting, valuable relationships.

  • Integrated Cloud Phone and Contact Center: The Smart Option

    In this white paper, learn why organizations and moving their phone systems to the cloud and uncover the benefits of combining cloud phones and contact centers.

  • How to Launch a Call Deflection Strategy

    Access this white paper for essential tips and 3 key questions to shape your call deflection strategy on.

  • Communications and Collaboration Checklist for Startups

    For startups to really thrive and grow, there needs to be a culture of real-time collaboration in place from Day 1. Whether you're just getting started or you’re a well-established, high-growth startup on the rise, this checklist can help determine just how comprehensive and effective your employee communications and collaboration plan is.

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