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All Research Sponsored By:ConnectWise

  • Why Incorrectly Calculating Your True Cost Can Cost You

    Tune into this exclusive webcast as Topher Barrow, Product Marketing Manager with ConnectWise, explains how MSPs can correctly calculate the costs of staying in business and provides a 3-point cost breakdown formula.

  • The ConnectWise Difference

    Download the following paper to discover a platform that will seamlessly enable you to manage, sell, control, secure, and automate your systems and processes and will give you the tools necessary to succeed as an MSP.

  • The KPIs You Should Be Measuring

    This white paper explains how MSPs can measure performance and evaluate their relationships with clients, improve service with those clients, and increase loyalty. Download now to learn how to accurately calculate the KPIs that are critical for MSPs, such as revenue valuation, customer acquisition cost, and more.

  • IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention

    This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.

  • Pricing IT Services: A Complete E-book

    In this e-book, you'll learn how to calculate your full hourly overhead in 3 steps–so you can set the right price for your IT services. View it here to get started.

  • The KPIs Top MSPs Rely on and How to Use Them in Your Business

    Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business.

  • The Ultimate Guide to As-A-Service: Step-by-Step Advice for Empowering Your Business

    This 9-chapter, 70-page e-book serves as your organization's complete guide to establishing as-a-service solutions to expand your service offering. The e-book can be accessed here, with detail information on managing cash flow, getting clients on board with new services, navigating cloud services, and more.

  • Hybrid Cloud Management and Automated Monitoring Tools for MSPs and Channel Partners

    In this expert e-guide, explore how to use remote monitoring and management and other automated tools to manage hybrid cloud environments. Discover how to evaluate both commercially available and homegrown automated tools, enable custom integrations to unify monitoring tools with ITSM, monitor legacy systems, and more.

  • Create a Referral Program to Grow Your IT Business

    The primary mode of growth for most technology provider businesses is by good, old word of mouth.  Yet, many businesses have not established an official referral program to capture as many referrals as possible.  Check out this guide to find the proven best strategies for creating the perfect referral program for your business.

  • Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions

    This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients.

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