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All Research Sponsored By:ConnectWise

  • Hear from ConnectWise Manage and BrightGauge partners

    From client reporting to billing and processes, you’re losing valuable hours on the menial business tasks necessary for MSPs. But what if you didn’t need to do it alone? Access this webinar to hear ConnectWise Manage and BrightGauge partners describe how their internal visibility, reporting, and processes have been augmented and improved.

  • Automate Billing and Reconciliation with ConnectWise Manage

    Part of providing a quality managed service, is making the process of using and paying for that service just as good as the product itself. Tune in to this webinar to learn how ConnectWise Manage can help you easily and effectively deal with billing and reconciliation, including automating invoice processing and more.

  • Not Just a NOC

    ConnectWise helps you improve MSP IT support capabilities with an intelligent RMM and a NOC that eases the burden of network monitoring, support, and patching. Tune in to this webinar to learn how ConnectWise’s NOC helps your business get more from your network management.

  • SLAs: The Foundation for Stronger Customer Relationships

    Your service level agreement (SLA) is a cornerstone of your relationship with your client, and a well-constructed and easy to understand SLA allows you to build your client relationship on a rock-solid foundation. Read on to learn how you can improve your MSP business by being clear with expectations, client responsibilities, timelines, and more.

  • Why MSPs Get Fired By Clients

    In this webinar, join Brad Schow and Bob Gentzler from ConnectWise as they share some reasons why a client may pull the plug on MSPs services. Plus, learn about the areas where you can improve, how to win and keep customers, and why some customers leaving could be a blessing in disguise.

  • How MSPs Can Profitably Scale Their Business

    When looking to scale their business, MSPs are often forced to adopt one of two approaches: overstaff or understaff. However, there is a better way, and that way is outsourcing. In this webinar, join industry experts as they discuss ways that MSPs can use an outsourcing business model to achieve cost savings, reduce risk, and boost revenue.

  • Verticalization and Cybersecurity: The Benefits of Specializing for Security

    Jump into this webinar and Q&A to join Jay Ryer and David Powell from ConnectWise as they cover how industry-specific knowledge can put MSPs in different positions with their clients, as well as why cybersecurity is evolving from an IT issue to a business one.

  • 2021 Perch MSP Threat Report

    In this webinar, industry experts focus in on the 2021 Perch MSP Threat Report, evaluating MSP-related security events and trends. Tune in now to learn more details around why MSPs are vulnerable targets, predictions for 2021 and more.

  • Inside the Industry: Tales from the SOC

    How much do you know about what actually goes on behind the scenes when a cybersecurity incident occurs? Access this webinar to hear from cybersecurity and SOC experts as they share the inside scoop on what happens outside of the public eye in the event of an incident.

  • The Birds and the Bees: Having the Security Talk With Your Clients

    If you think talking to your clients about security is painful now, imagine having the talk AFTER an incident. Join David Powell, SVP Expansion Sales, and Wes Spencer, CISO, Perch, of ConnectWise, as they discuss how to make this talk as painless as possible.

  • IT Service Excellence Toolkit

    Save a copy of this 122-page eBook to learn how to ensure your service desk is operating at its maximum potential – and how to configure it to deliver enhanced results to your clients.

  • Selling Managed Services: 6 Tips to Reinvent Your Sales Pitch

    This 13-page e-book offers instruction on selling managed services, with 6 tips on reinventing your sales pitch for that purpose. Download your copy here to get started.

  • Hybrid Cloud Management and Automated Monitoring Tools for MSPs and Channel Partners

    In this expert e-guide, explore how to use remote monitoring and management and other automated tools to manage hybrid cloud environments. Discover how to evaluate both commercially available and homegrown automated tools, enable custom integrations to unify monitoring tools with ITSM, monitor legacy systems, and more.

  • Create a Referral Program to Grow Your IT Business

    The primary mode of growth for most technology provider businesses is by good, old word of mouth.  Yet, many businesses have not established an official referral program to capture as many referrals as possible.  Check out this guide to find the proven best strategies for creating the perfect referral program for your business.

  • Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions

    This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients.

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