All Research Sponsored By:ServiceNow
-
Here's How Installing Digital HR Strategies Can Increase Productivity
Digital HR technology is being applied to over half of all HR tasks, according to Oxford Economics. Download this expert guide to learn about the digital HR trend, as well as why HR is hiring more external workers.
-
How Installing an HR Help Desk Can Increase Productivity
Organizations usually have a small HR team responsible for payroll, benefits, the hiring and onboarding process and more. It can make it impossible to keep up with employee demands. Download this expert guide to learn how installing an HR help desk can help solve that problem.
-
It's Time for DevOps and IT Ops to Work Together and Manage the New Integrated Data Center Trend
This expert eGuide analyzes the ways in which dev ops and IT ops professionals will have to work in a cross-functional team, the specific skills they will need to adopt as well as some of the challenges they will face during the integration process.
-
As Digital Transformation Drives Innovation, Make Sure Your IT Service Management Doesn't Fall Behind
This eGuide addresses the growth of ITSM methods, tools, and processes. Also, engage in seven CIO tips for existing and upcoming ITSM changes that are reconstructing IT services, how to manage all of these developments effectively and ways in which you can keep your enterprise relevant.
-
Limitations of Customer Self-Service for Contact Centers
Today's customers are more empowered and informed than ever, and they expect self-service to be available. In this e-guide, Scott Sachs of SJS Solutions discusses some of the challenges you will need to address, including more complicated inquiries and reduced opportunities to enhance customer engagement.
-
Blended IT and Security Operations: Where's the Balance?
Within this informative e-guide, you'll learn the benefits – and the risks – of integrating IT and security operations. Discover how you can leverage information collected from multiple data sources to get an accurate picture about the issues affecting both security and performance.
-
How To Get the Most Out of SOCs
This e-guide teaches you how to refocus your security efforts on detection through continuous monitoring and greater network visibility. Learn how to set up your security operations center (SOC) to achieve more timely detection capabilities and learn from industry-recognized security expert Eric Cole, on how to get the most out of SOCs.
-
A New Service Integration and Management Concept for Growing Businesses
This exclusive eGuide addresses the role of this new concept, service level agreements (SLAs), some of the points of value it can offer your business, as well as number of helpful tips to keep in mind if you are deciding to implement the system.
-
How to Prevent Healthcare Cybersecurity Attacks
In this e-guide, we chat with the former CIO of Community Health Systems as he discusses how to prevent healthcare cyberattacks and lessons learned during his career. Uncover best practices on maintaining proper healthcare security.
-
Healthcare Cybersecurity Best Practices
In this expert e-guide, find out what CIOs attending HIMSS 2016 had to say on how to best identify and protect against healthcare cybersecurity vulnerabilities. Plus, learn why one CIO believes network monitoring is the key to cybersecurity in healthcare.
-
Today's Digital Enterprise Demands a New Kind of ITSM Support
In this expert e-guide, discover why a fresh approach to ITSM is not only required to remain competitive—it's essential for survival—and learn how SABRE technology is redefining ITSM support.
-
How to Reap the Benefits of a Flexible ITSM Platform
This eguide explains how to remain business-aligned, operationally controlled and cost-effective with an evolving ITSM.
-
Transform IT: Transform the Enterprise
Discover the three IT imperatives for a CIO-led transformation, and learn how CIOs are adopting strategies to change IT.
-
The Future of IT: From Chaos to Service Automation
In this white paper learn how service automation offers a life raft for those IT departments struggling to stay afloat in the new sea of complexities. View now and find a clear way in your voyage to modern IT success.
-
How to Develop Custom Apps Quickly, Easily and Cost Effectively
Learn how codifying and automating unique processes with custom applications can save organizations time and money.
-
Top 8 Considerations to Enable and Simplify Mobility
Mobile devices can help organizations become more agile, cost efficient and competitive. Get tips on embracing mobility.
-
Consolidation: The Foundation For IT and Business Transformation
Explore how to consolidate legacy, redundant IT services to accelerate growth, cut costs and complexities, and more.
-
Boost IT Visibility & Value with Service Catalog
Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental.
-
Adopting ITSM Technology to Support ITIL Initiatives
Discover how Yale University used new ITSM technology and ITIL best practices to deliver world-class IT services.
-
Consolidation: The Foundation For IT and Business Transformation
Read this informative resource to learn why you should consolidate your data center infrastructure and how to go about planning it.
-
The ServiceNow Service Automation Platform
This whitepaper covers how IT can deliver the services your organization needs to grow without draining more resources and money.
-
Essential Tips for IT Service Management
Explore this e-guide to learn how the ITSM landscape is changing and how one vice president was able to gain efficiencies and focus IT services on processes that deliver business value by applying lean principles.
-
3 Bad Mistakes that will Sabotage Your ITSM Program
This expert e-guide covers three crucial mistakes you must avoid for IT service management implementation and details how one company made ITSM fun.
-
Expert Guide: How 2 CIO/CTO's Used ITSM to Improve IT Resource Use
This expert e-guide will show you how IT service management can benefit CIOs and CTOs.
-
4-Step Plan for Consolidating your Data Center
This whitepaper shows you why you should consolidate your data center and offers a four-step plan for getting it done.