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  • Forrester TEI - The Total Economic Impact of ServiceNow Field Service Management

    Forrester recently conducted a study to determine the potential ROI and key benefits enterprises may realize by deploying ServiceNow’s Field Service Management solution. Examine their findings in this report.

  • Manage field service efficiently and safely during challenging times

    Providing excellent field service is critical to improving customer satisfaction. It’s driving many organizations to move away from manual tools and embrace digitization for these processes. Learn about the benefits of modernizing your field service management strategy, as well as the 6 best practices for a successful transformation in this eBook.

  • The arrival of the hybrid digital workplace

    Download this eBook to learn about the key elements of a hybrid workplace, and how using a workplace service delivery solution can help you embrace this new way of working.

  • Magic Quadrant for Enterprise Agile Planning Tools

    Gartner's 2020 Magic Quadrant for Enterprise Agile Planning (EAP) is here—which means the top 16 agile planning tools have officially been named. Download and save this exclusive Magic Quadrant to explore which tools and vendors are leading EAP, and where their innovation is leading the market today.

  • IT Service Management Is Advancing With The Times

    While ITSM has been able to improve employee experience, experts at Forrester wanted to evaluate organization's recent views on ITSM, such as their new priorities and investments. Download this report from Forrester to uncover key findings of the study, as well as recommendations for ITSM best practices and tools.

  • Making Workplace Services Work For Employees

    Happy employees are good for business. In fact, research has shown happy employees are 20% more productive than unhappy employees. Download this white paper to explore workplace services’ increasingly important role in employee happiness, as well as 4 steps that can help you get started with them.

  • Customer Engagement: How To Expand Capacity For Whatever Comes Next

    What can be done to prepare customer service to handle whatever tomorrow may bring? Explore the 6 best practices of customer service leaders in this eBook.

  • From Broken to Boundless

    On-premises ITSM tools are quickly becoming outdated, but the invested time and money makes it hard to see reasons to switch. This guide walks organizations through 7 steps to switch from on-premises ITSM tools to the limitless cloud, including planning framework and assembling the right team.

  • Plan Building with ServiceNow Business Continuity Management

    Read this paper to learn how ServiceNow Business Continuity Management (BCM) greatly improves the plan building process in a way that users will at once find familiar, simple, and easy to use.

  • The Arrival of the Hybrid Digital Workplace

    In the next normal, more enterprises are embracing the concept hybrid digital workplace and building a working environment that prioritises the employee experience, flexibility, and productivity. Read our eBook and see how you can plan for a better workplace that prioritises the employee in the next normal.

  • The Business Value of ServiceNow for Retail Banks

    As banks look to reorganize and embrace digital transformation in response to the explosion of data and digital services, they need to adopt customer service solutions that allow them to automate. Read this white IDC paper to see how ServiceNow offers a 316% five-year ROI, adds 5.9 hours of productivity, 25% higher productivity in teams, and more.

  • The Total Economic Impact™ Of ServiceNowCustomer Service Management For Communication Service Provider Organizations

    The cloud presents a unique opportunity for businesses to create unified, flexible customer engagement and service systems. Unfortunately, most companies just don’t have the time, money, or expertise to build their own. Check out this Forrester report to learn the ROI and benefits of one solution, ServiceNow’s Customer Service Management platform.

  • Manufacturing: The smarter way to workflow

    As the shift to smart manufacturing continues to accelerate, gaining a competitive advantage becomes increasingly challenging. Download this eBook to see how working with ServiceNow can help manufactures overcome major obstacles to succeed in the long run.

  • Customer service for communications service providers

    For telecom organizations, delivering an exceptional customer experience is as important as making sure their network is operating normally. Read this eBook to see how using a customer service management solution, like ServiceNow’s, can help CSPs provide proactive customer service, boost overall resiliency, and more.

  • Intelligent Privacy Automation: The Future Of Data Privacy

    Growing privacy concerns and emerging data privacy laws require organizations to not only know the location and usage of all personal data, but operationalize their privacy policies and accommodate a timely response to data access requests. But how can you ensure you’re always in compliance? Read this white paper to get the answer.

  • Business Continuity Management Continuity Planning, Disaster Recovery, Crisis Response

    Business continuity management (BCM) tools are an effective way for organizations to ensure crisis preparation and disaster recover plans are in place prior to an unforeseen disruption. This solution brief highlights the key features and capabilities of ServiceNow’s BCM tool – read on for more information.

  • Attacking And Defending A Distributed Workforce

    The shift to a distributed, remote workforce has exposed businesses to new attack vectors, including confidentiality threats, remote business process threats and availability threats, all of which alter company risk profiles. What does this mean for network professionals and risk management? Read this white paper to get the answer.

  • Beyond Digital Risk— Addressing Operational Risk

    Operational risk management keeps companies ahead in their markets and fortifies their foundations, even on shifting ground. But due to its complexity, operational risk management often gets lost in the mix of other risk management strategies. Read this white paper to learn how you can connect risk across the enterprise.

  • Covid-19 Lessons Learned—Business Continuity Management

    Regardless of whether an organization had a business continuity management (BCM) program in place prior to COVID-19, 2020 has been a learning experience for the shortcomings of most BCM programs. This white paper highlights common oversights and lessons learned regarding BCM in the era of COVID-19 – read on to get started.

  • The Total Economic Impact™ Of Servicenow Security Operations

    Cyberattacks are occurring at a more frequent rate than ever before – not to mention the increased complexity of today’s threats. To address this, organizations are turning to security operations tools, like ServiceNow’s. Read this Forrester Total Economic Impact report for a closer look at the key features and ROI of ServiceNow’s offering.

  • First Contact – Vulnerabilities In Contactless Payments

    Automated solutions can help financial institutions to increase their capacity to respond to vulnerabilities and incidents and ultimately decrease the size and cost of a breach. Download this webinar summary to learn more.

  • Magic Quadrant for IT Service Management Tools

    ITSM tools are mostly used by IT service desks and IT service delivery functions. In this Magic Quadrant report, the experts at Gartner identify vendors in the ITSM market to help business leaders align their current and future IT roadmaps.

  • Market Guide For Crisis/Emergency Management Solutions And COVID-19 Safe Return To Work

    The 2020 pandemic has led security and IT leaders to reevaluate their current crisis/emergency management (C/EM) programs and consider making alterations based on what they’ve learned from COVID-19. This Gartner Market Guide provides an overview of top C/EM tools, required capabilities and strategic recommendations – read on to get started.

  • What is the right approach to take to automation?

    Automation can help organizations streamline processes typically done by IT professionals. In this webinar, learn how ServiceNow uses technology to drive automation through the use of dashboards, service portals and more.

  • Palo Alto Networks rockets resiliency by transforming IT

    Problem management is an IT service management process that follows the life cycle of underlying service problems. In this webinar, learn how Palo Alto simplified problem management processes using digital workflows and automation, and how you can do the same at your organization.

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