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  • Leaving Legacy ITSM Kits is Easier Than You Might Think

    Old-school ITSM tools can be inflexible and inefficient, resulting in clunky and highly siloed service workflows. Find out how to start taking steps to ditch your organization’s legacy ITSM tool for one that supports organization-wide digital transformation objectives.

  • Ovum Market Radar: Employee Support Tools

    Inside this Market Radar report from Ovum, find out how the top ten IT service management vendors and their products compare against one another in terms of employee enablement, employee experience improvement, and more.

  • Making it #EasyForEmployees: Voice of Customer II

    In this eBook, ServiceNow highlights companies around the world defining the digital employee experience in their organization.

  • The Employee Experience Imperative (Research Report)

    Download ServiceNow’s latest research report, “The Employee Experience Imperative,” which is the most comprehensive study to date on the topic – to learn about employees’ perceptions of their experience at work.

  • Using AIOps and Cognitive Patterns to Optimize Operations

    As IT operations teams continually find themselves weighed down by increased service complexity, AIOps might be the secret to keep everyone’s head above water. Flip through this info-brief from IDC to learn where AIOps tools and practices come into play within typical ITOps silos.

  • Using ITAM to Improve Strategic Stakeholder Management

    As a practice, IT asset management (ITAM) is gaining momentum. Inside this 23-page guide, step through the profiles of key ITAM stakeholders to find best practices and suggestions to help earn their engagement.

  • Using SAM to Build Your CMDB

    Jump inside this guide to learn how to use the architecture of SAM platforms as a framework for the creation and maintenance of a CMDB – and as IT asset volume grows, how to keep it as scalable and accurate as possible.

  • Building a Strong and Effective Incident Response Plan

    Literally every business -- both large and small and across every industry -- is a target for criminal hackers and careless employees alike. The question is: What are you doing about it? This is where incident response comes into play. In this e-guide, learn how to create an effective incident response plan.

  • The Benefits of Automating Security with SOAR Tools

    Security professionals are struggling to keep up with today's threat landscape as they continue to deal with security alert overload and the cybersecurity skills shortage. However, deploying SOAR tools can aid security teams with improving everyday processes. In this e-guide, learn how SOAR tools can improve your cybersecurity program.

  • Accelerating Security Response

    While financial institutions have always been aware and working on reducing threats, new challenges continue to emerge, making it ever harder to keep managing risks and resources in this critical area. In this white paper, learn about some of these new challenges and how financial institutions are leveraging ServiceNow to address them.

  • Efficient Threat Remediation with Check Point and ServiceNow

    Discover how security administrators can create, orchestrate, and efficiently process block list requests for malicious sites using ServiceNow Security Operations and Check Point Next Generation Threat Prevention Gateways.

  • How to Improve Your Security Incident Response Process

    Nearly every day there's a new headline about one high-profile data breach or another. But there are many more incidents that go unnoticed because organizations don't know how to detect them. In this e-guide, learn how to detect key symptoms that signal a problem. Also, explore tips to help you better respond to these incidents.

  • How to Modernize Your Vulnerability Management Program

    Attackers have changed their focus from servers to users. As a result, security professionals should refrain from security strategy complacency, especially when it comes to their vulnerability management programs. In this e-guide, learn how to modernize your vulnerability management program to protect your organization and users.

  • Protect Against Phishing with Microsoft Exchange and ServiceNow

    With the widespread use of phishing as a method of attack, SOC teams struggle to identify true phishing emails that have slipped through to users’ mailboxes and contain the threats they create. In this solution brief, discover how to protect against phishing with Microsoft Exchange and ServiceNow.

  • SOAR vs. SIEM: Commonalities and Differences

    While some IT shops could get away with using a SIEM or a SOAR tool, they are best deployed as complementary products. Although these tools have major commonalities, they also have distinct differences. In this e-guide, learn all about the key similarities and differences in SIEM and SOAR.

  • 2019 State of DevOps Report

    While security is often one of the most dreaded or ignored aspects of product development, it ironically has become one of the biggest proponents to successful development lifecycles. Download your copy of this development lifecycle report which includes finds on the state of DevOps, security best practices, and more.

  • Where is IT Today? Understanding the Role of IT as Innovator and Business Partner

    Download this white paper to learn to adapt your IT team to its new role within the greater organization – extending beyond the traditional support function into a highly-valued innovation enabler.

  • How AIOps Can Help IT be a Better Partner to the Business

    Meeting SLA's, addressing outages and service degradations are crucial to building and sustaining the trust of the business in the IT organization. Read this paper to learn how AIOps can help.

  • Boost Compliance in Accounting with AI

    View this e-guide to learn how accounting and finance teams can improve productivity, maintain compliance, and boost fraud protection through the incorporation of AI-based systems.

  • The CFOs Guide to Digital Finance Transformation

    Looking for a crash-course on digital finance transformation? Inside, glean insight into the changing world of finance with information tailored specifically to the needs of industry CFOs. Review the main causes for digital finance transformation, and learn what digital transformation in finance can do for your organization.

  • How to Improve Patient Engagement with mHealth

    Healthcare CIOs are constantly reminded of the importance of using technology to increase patient engagement and satisfaction in their organizations. Download this e-guide learn about the number of opportunities where healthcare organizations can use technology to improve the overall patient experience.

  • The Role Technology Plays in Patient Engagement

    Download this e-guide to learn about the role technology plays in patient engagement and explore the tools most often used by healthcare providers.

  • Improve Outcomes with Patient Engagement

    Download this e-guide to learn how healthcare providers are leveraging emerging technologies like AI, IoT, machine learning and more, to improve physician-patient relationships.

  • The Emergence of Digital Transformation in Healthcare

    Download this e-guide to learn why technology isn't infallible for patients and healthcare organizations and has the potential to change the healthcare industry for the better.

  • Patient Engagement in Healthcare

    Download this e-guide to explore several methods being used to maximize patient engagement tools and uncover some of the most effective patient care initiative and learn more about the future of CRM-themed caregiving as akin to a one-stop "shopping" experience for patients.

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