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  • CSM Essentials Guide: Advanced self-service platforms open new customer frontiers

    Gartner recently found that 15% of all customer service interactions will be handled completely by AI by 2021. But many organizations have also reported difficulty with managing AI technologies. Read the 3 articles in this handbook to learn about the benefits and drawbacks of customer service AI and other self-service platforms

  • Artificial Intelligence & Intelligent Technologies: 3 Strategies for Driving Customer Service Innovation

    Customer service organizations are making significant investments in emerging technologies like AI and analytics to deliver exceptional experiences. Learn how you can integrate intelligent technologies to improve customer service with the help of ServiceNow in this white paper.

  • Delivering a Digital Transformation to Business Partners

    Download this eBook to gauge the current state of IT support and operations teams, including modern day priorities, risks, and costs –and how to deliver on digital transformation goals despite potential setbacks.

  • The Customer Experience Perspective

    Corinium Global Intelligence recently asked 100 C – level professionals how they optimize customer service within their organization. Access this eBook to explore the results from the study, and review the about the 5 keys to a successful customer service operation.

  • Preparing for launch: Essential elements for a successful digital transformation

    Organizations should shift their focus away from legacy systems and devote more time to streamlining and future-proofing their operations. This eBook explores exactly how IT organizations should prepare for a digital transformation, and what elements are required for that transition to be successful. Read the guide here to see the details.

  • No-Code Apps for Dummies

    In order to build, extend, and automate a digital workspace, you need to be an expert – right? With no-code applications, anyone can develop an app, regardless of experience or expertise. This No-Code Apps for Dummies answers your questions about the reality of no-code apps, from chatbots to field types. Read the guide here.

  • AI and automation in customer service: Is it too good to be true?

    Technological advancements are transforming traditional customer service departments and call centers into multidimensional corporate forces. Learn how AI, chatbots, process automation and predictive analytics is affecting customer service and the future of the enterprise.

  • Customer Service 2019-2024

    Recent trends in customer service have identified the need for a new framework—one that focuses on customers’ journeys and achieving operational excellence. Learn about it, and how you can get started on your customer experience transformation in this Customer Service 2019-2024 outlook.

  • Cloud Cost Optimization and Governance

    To better balance multi-cloud services and bills, organizations should turn their attention to IT optimization and governance. With ITOM optimization, your organization can identify and report on cloud usage within the organization to save on costs. Read more about how to manage your public cloud spending in this IDC report here.

  • Visibility to Multi-Cloud: Measurable outcomes from CMDB

    For companies that currently use or are transitioning toward multi-cloud deployment strategies, data visibility is everything. Data visibility allows organizations to stay ahead of security threats and compliance issues while remaining prepared to take on new initiatives. In this resource, find how a low-code framework for ITOM can help.

  • Visibility to Containers: Measurable outcomes from CMDB

    Containers couple both applications and systems dependencies together into a single artifact and introduce a new layer of abstraction, simplifying DevOps. Access this eBook to learn how teams can leverage this efficiency to transform legacy IT into fast IT through automation, reduced costs, and improved productivity.

  • Customer service technologies revolutionize CX engagements

    Customer service has evolved in ways that were unthinkable just a few short years ago. They now play a strategic and multidimensional role in fulfilling positive customer experiences that lead to brand loyalty and increased revenues. Download this expert guide to explore the evolution of customer service

  • What is SaaS License Management?

    SaaS license management tools are necessary to prevent runaway licensing fees – and to provide an invaluable, single-architecture view into SaaS utilization data. Jump into this guide to learn why SaaS license management tools are crucial to today’s digital businesses.

  • Revolutionizing the Employee Service Experience at Arrow Electronics

    Arrow Electronics had recently experienced a steady period of growth and needed an HR service delivery upgrade. They decided to implement the Employee Service Delivery solution from ServiceNow. Learn about Arrow’s experience and the benefits they realized with ServiceNow in this case study.

  • Deliver high-performance business services with visibility and AIOps

    Poke around this resource center from SearchITOperations to read, watch, and learn more about how AIOps delivers intelligent operational capabilities and enhanced visibility to once traditional IT operations.

  • Your Third-party Risk Management Best Practices Need Updating

    Traditional best practices for third-party risk management are leaving organizations vulnerable. In this e-guide, learn how to improve accuracy of security questionnaires, interview third-party employees about risk and rethink third-party risk management best practices in this changing threat landscape.

  • The Top 9 ITSM Offerings Stacked Up: Who's Leading the Pack?

    In this analyst report, find out how the top nine ITSM tools on today's market stack up against one another. Explore the strengths, cautions, and adoption trends around each offering to get a better idea which one matches the needs of your I&O team – and which ones to avoid.

  • Learning from Others: 5 Customer Experience Lessons for Healthcare Organizations

    When it comes to customer experience management, healthcare organizations can learn from other companies and industries — and adapt modified strategies to their unique environments. Download this white paper for 5 CX strategies from other industries that can be used to boost patient experience in healthcare.

  • Combining GRC programs with BC and DR

    In this e-guide, explore the tools used for gathering critical data and discover why Governance, risk management and compliance (GRC) and Business continuity (BC) teams should collaborate to concentrate their efforts in order to build a comprehensive data privacy program.

  • Configuration Management: Addressing GRC Challenges

    Configuration management enables security teams to configure, update and patch systems more efficiently. In this e-guide, dive deeper into configuration management to learn some the key features, benefits, and how it can improve governance, risk management and compliance (GRC).

  • ServiceNow adds mobile app to 'New York' Now Platform

    ServiceNow rolled out the latest version of its flagship Now Platform highlighted by a mobile application that allows remote users to access core capabilities of the enterprise workflow product. Learn about it in this expert guide.

  • Why is Third-party Risk Management Essential to Cybersecurity?

    With organizations increasing their reliance on third-party service providers, developing a security strategy that extends beyond their immediate network perimeter is essential to a strong defense. In this e-guide, learn the basics of third-party risk management and what organizations can do meet these challenges.

  • Risk Management: 3 Security Changes to Consider for Cloud Adoption

    According to Nemertes Research, this is the year most workloads will be in the cloud versus in on-premises data centers. While the benefits of cloud services can’t be overlooked, these changes also present a security risk. In this e-guide, uncover the 3 changes IT professionals should consider in order to manage third-party risk.

  • The New Era of Personal Data Privacy Policy

    GDPR and CCPA are changing the way organizations can use customer data by giving the power back to the individual. In this e-guide, Dimitri Sirota, CEO and co-founder of BigID, addresses some of the key issues that organizations are facing in the era of data access rights. Read on to key into the insights of an industry expert.

  • Swiss Re Extends One-Stop Service Delivery from Employees to Customers with ServiceNow

    Jump inside this case study to learn how Swiss Re, a Zurich-based reinsurance provider, increase the employee satisfaction of its 14,500 strong workforce through added self-service capabilities, a centralized business service repository, and more.

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