All Research Sponsored By:ServiceNow
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Service Experience: The Next Value Driver for Global Business Services
This guide sets forth a roadmap to begin the GBS experience journey based upon the lessons learned from several pioneering organizations.
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Using AI-powered service operations to grow your business with 24/7 resilience
How can you ensure your existing IT services run smoothly 24/7, to help your business grow? Read this guide to learn how AI-powered service operations can help you get the most out of your existing IT investments, to deliver extraordinary IT experiences for employees, boost revenue, reduce costs, speed innovation, and transform your business.
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A business view of IT asset management: Current state and near-term outlook
Minimized security risks and audit performance/accuracy topped the list when organizations were asked, “which business metrics are used to measure the success of your ITAM programs?” Dive into this report, “A business view of IT asset management: Current state and near-term outlook” to learn about how ITAM is evolving.
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The Total Economic Impact of ServiceNow Strategic Portfolio Management
Strategic portfolio management (SPM) allows organizations to gather their enterprise-wide documentation into a single platform for easier access. Forrester Total Economic Impact Study looks at ServiceNow SPM, using real-world use cases and statistics to provide an accurate estimate of the economics you can expect. Read on to learn more.
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Process-Centric AI For IT Operations (AIOps), Q2 2023
By automating the contextualization of vast and diverse amounts of operational data, AIOps platforms facilitate decision-making throughout the design, deployment, execution, and operation stages. Download this Forrester report for a market guide to the top AIOps platforms today.
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How to Have Productive Experiences for Your Employees
An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
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Making Employee Journeys Unforgettable
Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
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Elevate the Employee Experience with ESG
Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
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5 ways to reduce IT asset costs to free up budget for growth-driving change and innovation
Enabling flexible, resilient IT doesn’t necessarily mean spending more money. In fact, it can mean cutting costs. Explore this white paper to discover 5 ways that you can reduce your IT asset costs and optimize your IT operations.
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Why Strategic Automation Empowers Employees for HR and Workplace Services
This paper provides survey insights from 520 employees using internal shared services, such as HR and workplace services and explores how employees perceive the use of self-service tools and a centralized company portal and the impact on the wider business.
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The Rise of the Employee Experience Platform
This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
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Creating organizational agility
It is increasingly difficult to predict what will happen in even the next quarter, so the idea of planning a full year several months before that year began is obsolete. This white paper looks at organizational agility, an operating model that borrows from Agile in order to develop an ideology that can fuel a higher level of optimization.
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The Total Economic Impact™ Of Servicenow Customer Service Management
Organizations are looking for solutions that can help them improve employee and customer satisfaction while also retaining business and realizing new opportunities. However, when searching for systems, many struggle to understand the benefits, costs, and risks, as well as the financial impact of the investment. Access this report to learn more.
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Power Of The Platform
How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
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3 steps to drive strategic outcomes across the enterprise
Dive into this white paper for your 3-step roadmap for driving critical outcomes across your organization by adopting SPM as a strategic fulcrum.
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Stand Out With A Winning IT Asset Management Strategy
Every year, companies waste far too much money on software, hardware, and cloud resources. In fact, 66% of organizations reported having a plethora of duplicate hardware and software. Learn what it takes to develop a winning technology asset management strategy in this ServiceNow e-book.
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Building a shared services organization structure
As organizations work to combat today's economic climate, hybrid and remote workforces, and new services in cloud environments, some have decided to centralize their shared services structure. However, transitioning to this landscape is easier said than done. Access this guide to learn more.
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What is Low-Code? A Guide to Enterprise Low-Code App Development
Dive into this e-guide for a comprehensive look at enterprise low-code app development, with the essential steps you need to know.
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Guide to building an effective employee experience strategy
As companies continue to prioritize employee experience, many are still running into challenges understanding the wants and needs of their staff. But with risks such as wasting money on poor HR software, how can organizations better keep up? Take a look at this guide to learn more.
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What Is Risk Management and Why Is It Important?
Risk is an inherent counterpart to reward, and anyone who takes part in business of any kind needs to understand what risk is and how to manage it. This e-guide provides a breakdown of what risk management is and why it is important, examining risk from different angles in order to compose a comprehensive view. Read now to learn more.
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Ultimate guide to customer service for businesses
Understanding your customers’ needs – and their desires – can improve customer retention and create a predictable source of revenue but doing so requires constant care and attention. Download this custom TechTarget e-Guide to unlock tips, tricks, and best practices and give your customer service the boost it needs to thrive in 2023.
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2022 Gartner® Critical Capabilities for IT Service Management Platforms
Read to learn about Gartner's key findings, recommendations, and other insights on the IT service management platform market that ServiceNow views as invaluable This paper also explains why Gartner scored ServiceNow's ITSM platform higher than any other platform.
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2021 Vendor Showdown: IT Service Management Providers
Read this paper for Gartner's profile of vendors in the Enterprise ITSM tool market and find out why Gartner named ServiceNow a Leader 7 years in a row.
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Magic Quadrant for the CRM Customer Engagement Center
Read this report for an overview of the CRM Customer Engagement Center market and details on why ServiceNow is a Leader in 2021 Magic Quadrant.
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Reimagining IT Service Delivery and Operations in Unimagined Times
Today’s workforce scenario has quickly exposed ugly IT processes. Fortunately, a lot of these challenges can be solved by combining ITSM and ITOM practices. Dive into this guide to learn the three pros of harnessing a combined ITSM and ITOM platform.