All Research Sponsored By:8x8, Inc.
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The New Engagement Experience: Exceptional Experiences for Employees and Customers
How can you digitize and compete on customer experience? Transforming your communications to enable more intelligent interactions is a good place to start. Download this white paper to learn about modern communication platforms that integrate voice, video, team messaging and more, as well as trends and use cases.
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Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award
In this white paper, learn about a provider that offers a comprehensive cloud-based communications, collaboration, and contact center solution on a single technology platform.
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Vendor Comparison Report: Unified Communications as a Service
This Gartner Magic Quadrant Report for Unified Communications as a Service evaluates leading vendors like 8x8, Google, Microsoft, Masergy and more to help you choose the best vendor based on their ability to meet end-user requirements and their deployment options.
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Rethinking Your Contact Center: How to Engage the Modern Customer
Inside, learn about the challenges in creating an exceptional customer experience, the value of a contact center that supports all channels, and best practices for positively impacting customers.
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Contact Center as a Service: A View from the Trenches
Examine the impacts a shift from premises-based to cloud contact center has to employees on the frontline, supervisors, and contact center managers tasked with running the day-to-day operations, as well as insight on common questions and experiences in a contact center as a service (CCaaS) environment.
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Analysis of Cloud Communications VoIP Quality Under Normal Adverse Network Conditions
This 27-page white paper compares the voice quality while being deployed in the cloud (cloud-based VoIP) of 8x8 Google Voice/Hangouts, RingCentral Office and Microsoft Skype for Business Online while running on 4 different client OS pairs Apple iOS, Google Android, Apple Mac OS X and Microsoft Windows.
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How to Solve the Enterprise Communications Crisis with an Open Cloud Strategy
Explore research on how enterprises are choosing a cloud strategy to facilitate effective collaborative workflows and support today's growing complex networks.
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Why Many Cloud Communications Providers Don't Like to Talk About Security, Compliance and Reliability
Learn how security, compliance and reliability are just as important for business communication systems and 10 tough questions you should ask your communications provider today.
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IT Pros Speak Up About Unified Communications
Explore 5 signs it's time to move on from your current communication/collaboration solutions and considerations when choosing your next service provider.
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TCO and the Cloud: Calculating The Benefits and Risks
This white paper debunks the myth that cloud is more expensive than traditional premise-based systems, and explains that TCO studies fail to value key strengths of cloud-delivered services. Learn how to compare costs with the extent of cloud benefits in mind.