All Research Sponsored By:8x8, Inc.
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The Power of Analytics in the Customer Experience Economy
Download this eBook to learn how companies are using analytics to solve the toughest puzzles of customer experience management and explore 4 tips for using them in your contact center.
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Say Goodbye to the 5-Day Workweek?
While many businesses are still abiding by a Monday through Friday work schedule, some companies have begun transitioning to a 4-day workweek. Find out why some organizations are saying goodbye to the 5-day workweek, and how doing so can increase productivity by 40% in this blog post.
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5 Ways to Transform Contact Center Results Through Unified Communications
Download this white paper to learn about UC and contact center integration, and how it can help empower agents to meet your goals and realize 5 key benefits.
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How Partners Can Unleash Collaboration and Revolutionize Customer Experience (CX)
Access this blog post to dig into the benefits of 8x8’s solutions and to discover the value of becoming an 8x8 partner in their ecosystem
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Showing Gratitude through a New Spirit of Partnership
Access this blog post to dig into the benefits of 8x8’s solutions and to discover the value of becoming an 8x8 partner in their ecosystem.
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Video Quality Comparison: 8x8 vs. Zoom
8x8 and Zoom Video Communications are two examples of companies servicing the rapidly growing video meetings market. Despite similarities, the two companies have taken very different approaches to implementation. In this white paper, explore the results from a video quality performance test comparing 8x8 and Zoom’s solutions.
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4 Solutions to the Toughest CX Puzzles
Falling short of CSAT goals? NPS sagging? Wondering if a single complaint is widespread? Customer experience puzzles can be confounding. Download this infographic to explore 4 methods that can help you get to the bottom of CX issues and see improvements fast.
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Demand Generation Campaigns for Partners
8x8's PartnerXchange is a global gateway for their partners, combining selling tools and resources into a single management console. Download this eBook to explore examples of some of the demand generation campaign resources you could utilize as an 8x8 partner.
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Quick Wins with Contact Center Speech Analytics
Even if you have years of experience in managing contact centers, getting started with speech analytics may seem daunting. But the good news is: It’s not as hard—or as time-consuming—as you might think. Download this guide to learn how you can get started with speech analytics today.
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Transform Your Contact Center with Collaboration Across Your Business
Watch this webcast to learn about the value of implementing UC capabilities into your contact center, and how 8x8 can help guide the process.
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Avoid the 6 Biggest Risks to your Business
Inside, learn about the 6 business risks that pose the most existential threats to organizations like yours – and how to start taking action to prepare against them.
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X Series: Solution Overview
Customers hold power in their ability to pick and choose which providers to engage with. When they do engage with your business, you must ensure that their experience exceeds expectations. In this 31-page guide, learn how X Series provides the tools needed to propel engagement and guarantee a quality CX. Download the guide here to start reading.
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8x8 Intelligent IVR
8x8 Intelligent IVR is a speech enabled intelligent voice response system that leverages analytics and AI to provide self-service options for incoming callers. Learn about it—and what it can do for your contact center—in this product overview.
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Get Rid of Business Silos Impeding Your Service Delivery
The need to ensure that customer experiences are reliable, consistent, and personalized is integral to any contact center. Unified communications (UC) helps management by increasing communication and collaboration between teams. Learn more about how your contact center can improve efficiency with US. Download the infographic here.
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Let’s Get Real About Speech Analytics
Download this eBook to learn about some of the most prevalent myths that prevent organizations of all sizes from successfully adopting speech analytics and unleashing its full potential.
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8 Ways to Increase Your Visibility to Recruiters
When it comes to applying to a new job, what’s your action plan? It can be hard to know what recruiters are looking for and what will get you noticed. Read this blog post for 8 tips on increasing your visibility to recruiters.
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New Year, New You? 8 Steps to Crush Your Goals in 2020
Read this blog post to learn about the top New Year’s goals for 2020, and 8 tips that can help you stick to them.
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Adding Intelligence to Contact Centers
Watch this webinar to learn about 8x8’s intelligent IVR technology, which enables a modern contact center to take incoming calls, listen, and evaluate responses automatically to direct callers to the best solution as quickly as possible.
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3 Steps to Build Trust into Your Customer Experience
No company wants to be the next data breach headline. Download this infographic for 3 steps that can help you earn and keep the trust of your customers.
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How to Move to the Cloud with 8x8
In this brief, learn how 8x8 can help organizations migrate their communications and contact center infrastructure to a cloud-based solution in 8 steps.
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The ROI of Uniting Unified Communications and Contact Center
Download this report to explore the quantifiable benefits you could experience by incorporating UC capabilities within your contact center.
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The Future of AI and the Contact Center
Intelligent Interactive Voice Response (IVR) is a crucial investment for a contact center. Learn about intelligent IVR and how it utilizes AI to ensure customers get what they need quickly and easily in this infographic.
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Proving the Value of a Collaborative Approach to Your Contact Center
Today’s enterprises are more readily investing in new contact center technologies—chiefly self-service and automation. Download this white paper to learn the different ways organizations are implementing them to create a collaborative contact center.
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8 Pieces of Advice for the Start of Your Career
You hear the question asked a lot: “What advice would you give to your past self?” 8x8’s Jessica Pellegrini decided to take a stab at answering it. Read this blog post to explore the 8 pieces of advice she wishes someone had given her at the start of her career.
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5 Practical Tips for Advancing Your Career as a Remote Employee
It's can be harder for remote employees to carve out clear career paths and get noticed for internal promotion opportunities. But it's not impossible. Download this blog post to review 5 practical tips that can help remote employees advance their careers.