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Mobile CRM Research

  • Data's Pivotal Role in Improving Customer Experience

    Sponsored by: Oracle Corporation

    Access this expert e-guide to learn how you can improve your customer experience with quality customer data. Uncover 5 ways using data can lead to happier customers. Read on to see how companies like 7-Eleven, Walgreens, and Mazda have used cloud and mobile technology to boost customer loyalty and how this strategy could work for your business.

  • Omni-Channel Digital Experiences Made Easy

    Sponsored by: IBM

    Learn how your organization can capitalize on the popularity of mobile devices by delivering multichannel web experiences to any smartphone or tablet. Access this exclusive white paper to discover how you can identify devices and direct web experience, and build responsive multichannel mobile experiences, with one software platform.

  • Are You Ready for Mobile Captue?

    Sponsored by: IBM

    Learn if you are ready to make a shift to mobile capture to improve your customer service and process agility. Read on to get the top 10 questions to ask before you make your move.

  • The New Connected Mobile Workforce

    Sponsored by: Oracle Corporation

    Today, it is essential to give your workforce the ability to perform its tasks from anywhere and from any device. This white paper explores the past trends that have led to the enablement of the connected workforce and provides insights into how a highly functioning, connected workforce can operate with today's available technology.

  • Mobility: The New Opportunity for Australia's Retailers

    Sponsored by: NetSuite

    This white paper describes how consumers are using smartphones to shop and how Australia's retailers are adapting to this trend. Additionally, explore some of the barriers that retailers face in creating a strategy and how the latest generation of cloud-based software can help.

  • Banca Carige Provides Superior Customer Service with Innovative Mobile Services

    Sponsored by: IBM

    This case study describes how Italian bank Banca Carige developed an understanding of consumer behavior through analytics, and also launched new mobile services to engage and retain customers.

  • Live Webinar: Testing Wearables

    Sponsored by: Perfecto Mobile

    Join a panel of technology experts for a discussion about how to prepare for wearables and the implications of including them in your mobile development projects.If you are thinking about developing on or integrating with wearables, tune into this webinar.

  • Differentiating Between Personal and Enterprise Unified Communications

    Sponsored by: ThinkingPhones

    This exclusive whitepaper outlines the differences between business and personal unified communications.

  • What You Should Know About File Sync-And-Share Workloads

    Sponsored by: CommVault

    This exclusive white paper takes an in-depth look at how endpoint security and data backup should be handled with the rise of enterprise mobility and BYOD. Read on to learn more.

  • The Buyer’s Guide to Unified Communications Security & Business Continuity

    Sponsored by: ThinkingPhones

    Access this essential whitepaper and find out how you can secure your unified communications environment

  • Panasonic's Toughpad line: Reliable Performance, Rugged Design

    Sponsored by: Panasonic

    This white paper offers a look at the top 3 drivers for future tablet purchases by enterprises, and details one set of tablets that offers a secure and reliable experience demanded by enterprise applications and users. Read on to learn more.

  • How to Delivery Cutting Edge Productivity via Mobility

    Sponsored by: Dimension Data

    Wanting to provide the best possible learning and university experience for its students and teachers, UWS turned to Dimension Data to help find the right mobility strategy. Teachers and students are now able to engage in learning and teaching anytime, anywhere. View this exclusive webcast to learn more.

  • MobileIron End User Video

    Sponsored by: MobileIron

    This exclusive webcast details a "Mobile First" cloud management strategy that was able to provide device management, integrate with on-premise enterprise services and more. View now to find out.

  • What iOS 8 Means to the Enterprise

    Sponsored by: MobileIron

    To help IT departments understand how iOS 8 will impact their organizations, this whitepaper provides recommendations for three key management areas most affected by the new features: security, application development, and content publishing. Read on to learn more.

  • The Ultimate Guide to BYOD

    Sponsored by: MobileIron

    This exclusive white paper details a road map to becoming a "Mobile First" enterprise, rolling out sustainable BYOD strategies secure and efficiently. Read on to learn more.

  • Cloud-Based Enterprise Mobility Management

    Sponsored by: MobileIron

    This exclusive white paper details a "Mobile First" cloud management strategy that was able to provide device management, integrate with on-premise enterprise services and more. Read on now to find out.

  • HIPAA Compliance Checklist for Mobility

    Sponsored by: MobileIron

    This document outlines best practices in mobile policy and data leakage controls for HIPAA compliance. This is a starting point, but each organization will still need to conduct its own regulatory analysis to define appropriate controls. Read on to learn more.

  • Enterprise Mobility: The Year in Review

    Sponsored by: IBM

    In this exclusive webcast, IBM teamed up with research analyst firm Ovum for a series of presentations aimed at identifying the must-know trends in mobility in 2015. View now to learn more.

  • Solve the Customer Service Gap: Expectations Versus Delivery

    Sponsored by: Oracle Corporation

    Learn more about this disconnect between what organizations think they're delivering and what customers expect. Read now to get tips from modern communications providers on how to close this gap, and determine potential solutions for your organization.

  • Delivering Positive Multi-Channel Customer Experiences

    Sponsored by: Teradata

    This e-guide offers top CEM trends to watch for, as well as 6 customer engagement strategies that ensure seamless results. Learn how to use the customer voice to define multichannel engagement.

  • Are You Outpacing Your Executive Peers in Customer Service?

    Sponsored by: Oracle Corporation

    Access this in-depth white paper to learn more about common ways your organization could be overestimating the efficacy of your current customer service strategy and how you can spice up your CRM to reach more customers more effectively.

  • Delivering the Ultimate Cross-Channel Experience

    Sponsored by: Oracle Corporation

    Explore this concise fact sheet which details the features of Oracle's cross-channel customer experience platform, boasting potential benefits like increased customer loyalty, empowered customers who self-serve, reduced incident handling time, and more.

  • Will you greet BYOD with open arms or gritted teeth? E-Book

    Sponsored by: Sprint

    Read on now and discover the most comprehensive and easy-to-manage way to embrace BYOD.

  • 7 Ways Field Service Organizations are Levering Technology

    Sponsored by: ServiceMax

    In this informative white paper get 7 top tips for leveraging technology in your field service organization. Learn about current technology trends shaking up the field service landscape.

  • Introducing: Workplace-as-a-Service

    Sponsored by: Sprint

    Internet, Wi-Fi, voice, text and data plans, audio and video conferencing, instant messaging, email, Intranet and cloud productivity apps are just a few things you'll need along the way. Read on now to take the first step towards opening your new office today.

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