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Mobile CRM Research

  • Microsoft Dynamics CRM: Comparing 2016 to 2015

    Sponsored by: TechData Corporation

    What are the latest features in Microsoft Dynamics CRM to help you deliver exceptional customer experiences? View a side-by-side features comparison for the 2016 and 2015 versions of Microsoft Dynamics CRM Online. Uncover the differences for features, like: information discovery, SMS marketing, social CRM, and more.

  • 5 Ways to Optimize Your Mobile Apps with Behavior Analytics

    Sponsored by: IBM

    Explore a mobile analytics strategy that can empower you with complete visibility, insight, and contextual information to improve the mobile user experience. You'll discover 5 ways to optimize your mobile behavior analytics solution.

  • Deploy Dynamics CRM Online Faster for an Accelerated ROI

    Sponsored by: TechData Corporation

    How can you expedite the CRM onboarding process to gain an accelerated ROI? Take a quick look into Microsoft Dynamics CRM Online coupled with a quick deployment tool. See a side-by-side feature comparison of this fast onboarding strategy vs. a professional subscription.

  • Microsoft Dynamics CRM Online: Pricing and Licensing Quick Reference Guide

    Sponsored by: TechData Corporation

    This quick reference guide to Microsoft Dynamics CRM Online offers a look into licensing and pricing basics. Find out about the latest feature releases, licensing programs, and much more.

  • Microsoft Office 365 Case Study: AIA Group

    Sponsored by: Microsoft

    In this brief case study, you'll learn how AIA Group empowered its business with Microsoft Office 365. Discover cloud-based business services that support the modern workplace, drive connected teamwork, and boost customer service.

  • Supercharge Sales Productivity with Modern CPQ

    Sponsored by: Oracle Corporation

    Discover how you can supercharge your sales team productivity with cloud-based CPQ tools. Learn how you can improve your close rate by automating approval workflows, guiding reps through a best-practice sale every time, and more.

  • Delivering a Digital Customer Experience for Today’s Mobile Consumer

    Sponsored by: Mitel Networks Limited

    Today's customers demand flexibility from their digital interactions. Discover how you can provide seamless, satisfying digital experiences to your customers through email, text, web chat, and social media by downloading this white paper now.

  • Australian Digital Experience Report

    Sponsored by: SAP

    This report explains why delivering engaging omnichannel experiences is an imperative for businesses today. Read on for case studies of companies that got it right, and how to improve customer loyalty and ultimately revenue.

  • A CIO's Guide to Developing Purpose-Built Mobile Apps for the Digital Business

    Sponsored by: Kony

    For CIOs, the rapidly changing dynamics of the mobile workplace represent significant business and technology challenges – and opportunities. In this expert guide, discover 8 considerations for CIOs building mobile apps for their digital business, and learn how you can redirect your development culture to better support mobile workers.

  • 5 Customer Engagement Technologies to Focus on Through 2020

    Sponsored by: Zendesk

    Uncover recommendations from Gartner on how to prioritize CRM investments through 2020. Discover 5 CRM technologies to help you engage your customers today and beyond.

  • Tools-Driven DevOps and Continuous Software Delivery in the Enterprise

    Sponsored by: IBM

    Continuous delivery is a must for digital transformation and speed is not enough. You must now deliver new products faster at the highest quality. Access this report summary to find how DevOps and Agile development have become the core for delivering quality apps with speed and learn where your peers are with adopting continuous delivery processes.

  • Profiting from CRM Deployments in the Cloud

    Sponsored by: Microsoft

    This white paper highlights a set of easy-to-deploy cloud CRM products, services and enablement tools that can help you improve your total value proposition.

  • Keeping up with New Mobility Best Practices

    Sponsored by: Mitel Networks Limited

    In a world of mobile customers your business' IT professionals need to be able to manage and support your applications to deliver the best possible mobile experience. In this webinar learn how your business can overcome limited communication agility to improve effectiveness.

  • Seamless Communications and Collaboration for the Connected Mobile Enterprise

    Sponsored by: Mitel Networks Limited

    From this white paper, discover how you can achieve seamless, real-time mobile collaboration in your enterprise. Read on to learn how to leverage existing business apps, embedded real-time communications, and collaboration to boost the agility of your connected mobile enterprise.

  • Positioning Your Hospitality Cloud to Deliver the Next-Generation Hotel Guest Experience

    Sponsored by: Mitel Networks Limited

    Discover in this paper how to leverage the power of the cloud to integrate your existing voice services with hospitality applications and workflows, in order to revolutionize the way you manage operations and staff.

  • Global State of Multichannel Customer Service Report

    Sponsored by: Microsoft

    This global report shows that, on average, consumers regularly use at least 4 different channels when interacting with a brand or organization for customer-related questions and issues. Download now to tap into other insights.

  • 10 Customer Service Trends to Watch in 2016

    Sponsored by: Microsoft

    In this white paper, well-known customer service thought leaders, advocates, authors and speakers reveal the 10 CRM technology trends they believe will impact every brand and organization in 2016.

  • The Global Evolving Workforce Study

    Sponsored by: Dell, Inc. and Intel®

    The following extensive white paper examines how new technologies—and in particular mobile devices spurred on by BYOD—are evolving the workplace. View now and gain an understanding of the change taking place, how they affect technology adoption, workspace ergonomics, career evolution, and much more.

  • Eye for Excellence with Splunk and Vertu

    Sponsored by: Splunk

    In this video discover how one vendor's monitoring and tracking software is helping Vertu ensure reliability for its users. Plus, discover how your organization can benefit from similar software.

  • Help your App Stand Out -- In a Good Way

    Sponsored by: CA Technologies.

    Give your users the flawless app experience they expect. Uncover application performance management tools featured in this video that will help you enrich that experience, stimulate user loyalty, and differentiate your business.

  • Podcast: Driving Improved Sales Productivity and Customer Engagement

    Sponsored by: Oracle Corporation

    This podcast digs into strategies for driving improved sales productivity and customer engagement with cloud CRM tools. Learn how you can build custom enablement solutions to meet the specific requirements of the customer, ultimately driving more sales revenue.

  • Making CRM Easy and Accessible for Small-to-Midsize Businesses

    Sponsored by: Microsoft

    This brief resource provides guidance for small-to-midsize businesses on adopting CRM technologies to better engage customers. Uncover pitch guidance scenarios and key talking points to help you build a case for buying CRM tools.

  • Popular Technologies Enrich Customer Experience Strategies

    Sponsored by: SearchCRM

    This expert e-book looks at modern changes in customer experience management. Access to explore mobile and social CRM's increasingly dominant and multidimensional role in customer engagement, as well as ways to transform customer data from disparate digital sources into more personalized messaging.

  • Why Identity is at the Heart of the IoT

    Sponsored by: Gigya

    This resource describes how a well-designed customer identity and access management (cIAM) strategy can unlock the true capabilities of the IoT. Discover use cases that demonstrate how cIAM can offer secure, personalized user experiences with connected products.

  • Case Study: Mobile Game Developer Adopts Analytics Platform to Improve User Experiences

    Sponsored by: Hewlett-Packard Enterprise

    This brief case study describes the analytics strategy that allowed a mobile gaming company to reduce time spent on queries from two to four hours to minutes or seconds. Discover how they were able to improve the customer experience, deploy the analytics platform in the cloud, and more.

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