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Mobile CRM Research

  • Transforming Workforce Technology Is The Key To Improving Customer Experience

    Sponsored by: Dell India

    This Forrester report examines how employee experience, customer experience, and revenue growth are inextricably linked. Read on to leverage employee-facing technologies to improve customer experiences, evaluate the impact of legacy apps on employees, and provide infrastructure support for mobile and SaaS.

  • Successful Workforce Transformation Strategy Ensures Business Success

    Sponsored by: Dell and Microsoft

    Access this resource to learn about the key components of successful workforce transformation as realized through mobile and desktop device cycle support. If you continue on, highlighted is the relationship between improving employee experience and improving customer experience, with special attention on the APJ region.

  • Return on Infrastructure: SSDs and SEDs Reap the "New ROI" with Superior Security

    Sponsored by: Micron

    Learn how to use storage hardware-level encryption to improve data backup and security, in the form of SSDs and self-encrypting drives (SEDs), by downloading this resource. Read on to compare these drives to traditional HDD and software-based solutions in the areas of data security, EOL management, and DR.

  • How IoT Will Transform the Retail Industry

    Sponsored by: Aruba Networks

    Watch this brief video to learn how retailers can connect data from IoT devices, in-store interactions, mobile apps, and more to create and share insights across departments that boost sales and customer experiences.

  • National Hotel Chain Flexes Extendibility with Cloud-delivered Apps and Desktops

    Sponsored by: Citrix

    Tune in to learn a cloud-first approach to desktop and app delivery, which will advance brand expansion, as well as maximize margins by keeping overhead down, even in multiple locations. Here, you'll learn how to deliver more reliable and faster access to corporate apps, and seamlessly roll out new ones.

  • Public Housing Authority Builds Its Future on Cloud Desktop Delivery

    Sponsored by: Citrix

    Watch this video to evaluate cloud-managed app and desktop delivery's ability to reduce infrastructure costs and increase the speed of service delivered to your customers. Provide employees with personalized workspaces accessible anywhere, while ensuring business continuity and reducing both capital and operating expenses.

  • Offline Access Is the Key to Unlocking Mobility's Promise

    Sponsored by: OnBase by Hyland

    Discover the importance of incorporating offline capabilities into the business critical apps, platforms, and systems that mobile workers access to execute the key functions of their day-to-day jobs. Find out how to overcome the offline challenge and answer the demand for mobile access with the OnBase ECM offering.

  • Building the Digital Workspace

    Sponsored by: Citrix

    Is there value in digital workplace strategies? Oxford Economics and Citrix surveyed 600 executives globally to answer this question. The findings will change your perspective.

  • Beyond the Cubicle: Life in the Digital Workspace

    Sponsored by: Citrix

    Virtual work is having a meaningful impact on the way employees do their jobs and deliver value to their organizations. With a secure, integrated digital workspace, IT can help organizations provide better customer service, securely accommodate contract and mobile workers, and drive a competitive advantage. Download the eBook to learn more.

  • Worldwide Evaluation of Managed Mobility Services

    Sponsored by: IBM

    This Gartner report supplies buyers of managed mobility services (MMS) with a detailed provider evaluation—with special emphasis on devices such as smartphones, tablets and purpose-built field service equipment with embedded connectivity. Download now to discover which MMS offering best suits your enterprise.

  • Redesigning the Workplace to Achieve Better Business and Employee Outcomes

    Sponsored by: Citrix

    Download this resource to receive instruction on redesigning the workplace to deliver secure access to apps, desktops, data and services—from any device and over any network—to allow complete freedom and flexibility in how people choose to work. Learning how to foster a collaborative workforce starts here.

  • Five Signs It's Time for Mobile App Delivery

    Sponsored by: Citrix

    This resource will serve as your guide to preparing for the transformative impact of mobility: in it, you'll assess five signs that indicate it's time to implement mobile app delivery. Read on to discover how to expand your EMM to secure remote access from any device and build your mobile app strategy.

  • Mobile Vision 2020: The Impact of Mobility, IoT, and AI on the Future of Business Transformation

    Sponsored by: IBM

    Learn how to secure disparate mobile endpoints in this report, and also illustrated is how to move from a siloed mobile management approach to a more consolidated and cognitive one. See how unified endpoint management (UEM) delivers the device-agnostic mobile approach enterprises need, and more.

  • Unified Management of Endpoints, End Users and Everything in Between

    Sponsored by: IBM

    Discover how to relieve traditional MDM shortcomings with cloud-based unified endpoint management (UEM). Read on to alleviate the pains of securing a heterogeneous pool of endpoints by learning how to choose the right UEM tool, manage wearables and IoT, consolidate security views, and more.

  • Enterprise Case Study: Enabling a More Mobile Way of Working

    Sponsored by: Citrix

    By reading this resource, you'll learn how EMM bolsters organizations looking to embrace digital workspaces, and examine how Worldpay reduced IT infrastructure complexities and transformed the way their employees work with an enterprise mobility investment predicated on BYO support and remote flexibility.

  • Desktop and App Virtualization Integration for Comprehensive Enterprise Mobility

    Sponsored by: Citrix

    Learn how to integrate your app and desktop virtualization into a secure EMM solution—enabling IT to store endpoints in a centralized data center or cloud so they can be easily managed at all times. Read on to empower the workforce with anytime, anywhere access to Windows desktops and apps with 5 instructions for integration.

  • Why RPC Enabled Their Field Teams With Mobile Real-Time Financial Compliance Reporting

    Sponsored by: Capriza

    Read this case study and learn how RPC, an oilfield services company, replaced their clunky asset management system with a new mobile-enabled program that allowed them to create one-minute workflows that manage assets, track fuel usage, and more.

  • Customer Experience Leader DirecTV Modernizes to Maintain Their Lead

    Sponsored by: Capriza

    In this concise case study, learn how DirecTV decided on a mobile app that streamlined processes by enabling real time box activation.

  • What Changing Mobile Communications Mean for Your Business

    Sponsored by: Mitel Networks Limited

    In this TechTarget white paper, learn how to prepare your business for mobile communications with a mobile-centric strategy that encompasses collaboration, customer experience and future technology like IoT and machine-to-machine communications.

  • Delivering a Digital Customer Experience for Today's Mobile Consumer

    Sponsored by: Mitel Networks Limited

    Customer experience is a key differentiator in today's ultra-competitive environment. To have a competitive advantage, your company needs to have flexible interaction with your customers. Learn 7 steps for creating a successful digital customer experience.

  • The Importance of Integrated Team Communications

    Sponsored by: Mitel Networks Limited

    In this white paper learn about integrated team collaboration and how it could benefit your business.

  • Augmented Reality Mobile Technology Still 'Experimental' in the Enterprise

    Sponsored by: Dell EMC and Intel®

    Pokémon Go brought augmented reality (AR) technology to the masses. In this guide, our experts illustrate the basics of AR in the mobile enterprise, and how to overcome adoption roadblocks such as cost, lack of development tools, and more. Read on to dive into the state of the AR market and evaluate its adoption readiness in your enterprise.

  • Creating Personalized Experiences with Real-Time Insights for CEM

    Sponsored by: OpenText

    Creating an engaging and unified multichannel customer experience is a top priority, but many companies find themselves scrambling to adapt. In this expert e-guide, discover how to generate key customer insights in real-time and learn about 4 ways to create personalized experiences.

  • 10 Trends Impacting Your Contact Center & How to Profit From Them

    Sponsored by: Mitel Networks Limited

    Engaged consumers buy 90% more, spend 60% more, and are 5x more likely to pledge loyalty. Creating an optimal experience will affect how your customers view your business. If you're successful, you'll earn their loyalty. If you're not, they're gone. Inside, discover 10 contact center trends to turn into loyalty-building, profitable opportunities.

  • Mobile Financial Apps Becoming More Common

    Sponsored by: Xactly

    In this e-guide, learn more about the shift toward complete mobile compatibility of critical financial applications and what it could mean for your business.

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