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Mobile CRM Research

  • Web Design Patterns and the Thorn in E-Commerce

    Sponsored by: World Play

    In this two-part expert e-guide, first read an excerpt from "The Design of Sites: Patterns for Creating Winning Web Sites" to learn the patterns that pervade successful, customer-centered websites, and then learn about e-commerce customer identity management challenges and recommendations.

  • 5 Best Practices for Designing Data-Driven Applications

    Sponsored by: OpenText

    This executive brief will help you recognize how data impacts the customer journey. Access now and learn how to use your audience's experience to deliver relevant data.

  • The Power of Collaboration with an Expiration Date and Data-Centric Security

    Sponsored by: BlackBerry

    In this white paper, you will learn the role of data-centric security in expiration collaboration. Access this paper now to see why the movement of consumers to apps like Snapchat clearly presages a similar move for enterprises to EFSS tools with real expiration built in.

  • Raiders of the Lost File Shares: Defending Enterprise Data Against Destructive Malware

    Sponsored by: BlackBerry

    This white paper takes a deep look at the most recent malware attacks against file sharing systems, and the potential countermeasures to thwart them. Read on now to access an exclusive look at securing your mobile file sharing, and mitigate the risk of information loss.

  • Cloud-Enabled Productivity and the Continuity of Enterprise Content

    Sponsored by: BlackBerry

    In this white paper, you will learn how to transform your mobile fluidity into productivity for your organization. Read on now to easily safeguard and manage your corporate data as it flows across multiple mobile endpoints, as well as examine a mobile content sharing system.

  • How to Avoid the Mobile Software Licensing Cost Trap

    Sponsored by: Matrix42

    There is now an urgent requirement for transparency and control over software compliance within companies. This white paper serves as an instructive guide for optimizing your software expenses using mobile asset management, ensuring the efficient use of software.

  • Top 10 Requirements for Evolving Your Business Mobility

    Sponsored by: Intermedia.Net

    This white paper examines the top 10 most important requirements for evolving your business mobility and upgrading your IT services. Access the following insights to ensure your IT services can deliver file sharing with integrated access control, and more.

  • Security and Compliance: The New Watchwords of Enterprise App Delivery

    Sponsored by: IBM

    This white paper examines the driving forces behind the establishment of corporate application stores, and highlights one best-in-class mobile app management (MAM) program. Read on to learn how to ride the crest of this new wave of mobility and enhance your enterprise app security.

  • Is EMM the Future of Mobility and Mac Management?

    Sponsored by: VMware

    This white paper highlights one EMM platform that will enable your IT department to streamline its enterprise device management for Macs in a single console. Access this paper to secure, manage and enable your mobile workers with access to enterprise resources.

  • The New BYOD: Best Practices for a Productive BYOD Program

    Sponsored by: VMware

    This white paper demonstrates how to leverage BYOD as a tool to drive mobile accessibility in your business. Read on now to outlines the basic measures taken to boost productivity, and how to transition from corporate-owned devices to a BYOD-centric workplace.

  • Optimizing the Multi-Channel Customer Experience

    Sponsored by: Microsoft

    In this e-guide, experts invite you to reexamine how you measure the customer experience in your omnichannel initiatives. Learn how to set clear goals and quantify success through customer repeat purchases, retention, and satisfaction.

  • BYOD Done Right Is a Win-Win for Workforce Mobility

    Sponsored by: VMware

    In this paper, you will discover why a bring-your-own-device (BYOD) approach to workforce mobility can be a compromise-free approach. Access this white paper now to read about the particulars of workforce mobility demands.

  • 2015 State of the Connected Patient

    Sponsored by:

    According to the '2015 State of the Connected Patient' report, modern technology plays a crucial role in addressing the challenge of delivering preventative care. Download this report to gain insight on trends impacting the state of patient care in the United States; how patients currently connect with providers; and more.

  • Introducing Salesforce Health Cloud: 3 Core Advantages

    Sponsored by:

    The shift to patient-centric relationship management has begun, and Salesforce is leading the way with Health Cloud. This e-book shows you how to tap into the power of the cloud, social, and mobile to make the move to 1-to-1 care.

  • Delivering Positive Multi-Channel Customer Experiences

    Sponsored by: Oracle Corporation

    This e-guide offers top CEM trends to watch for, as well as 6 customer engagement strategies that ensure seamless results. Read on to learn how your business can drive multichannel engagement with the voice of the customer.

  • How To Budget For Workforce And Customer-Facing Technologies In 2015 And Beyond

    Sponsored by: Dell, Inc. and Intel®

    This Forrester report will help you benchmark your organization against your peers as you work with business partners to develop and implement technology strategies that drive business results for your company. Learn about 5 key priorities for contributing to business success.

  • Happy, Loyal Guests at Hyatt Regency Santa Clara

    Sponsored by: Cisco Systems, Inc.

    Catering to tech-savvy guests, Hyatt Regency Santa Clara provided the perfect setting to create the digital hotel of the future. With Cisco Connected Mobile Experiences, the hotel improved guest satisfaction and increased revenue through repeat stays and longer dwell time in its restaurant and bar.

  • Turning Social Sentiment into Opportunity

    Sponsored by: Microsoft

    This humorous white paper explores social listening for marketing. Discover how quantifiable metrics reveal the ways your products, promotions, and marketing messages are resonating with your target audiences.

  • Track the User Experience of your Mobile Apps

    Sponsored by: Hewlett-Packard Company

    This white paper presents a fast, easy method to measure and monitor the user experience in a truly meaningful way: from the user's perspective. Access and discover six metrics this strategy takes into account as you ensure optimal app performance.

  • Mobile Apps: Measure, Focus, Improve

    Sponsored by: Hewlett-Packard Company

    In this white paper, learn why the "mobile moment" - that instant when users first determine their love or hatred for your mobile app - dictates the success of your application and ultimately your business. Discover facts backed by Forrester Research that will help you tame the complexities of user experience measurements.

  • How the Cloud can Drive up Customer Engagement and Let Staff work more Flexibly

    Sponsored by: IP Solutions

    In this white paper, you'll learn how the cloud can bring the contact center to your employees and let customers choose when, how and where they want to contact you. Find out how it also allows you to acquire new technologies and channels.

  • Mass Adoption of the Internet of Things Will Create New Opportunities and Challenges for Enterprises

    Sponsored by: Covisint

    In this report, top analysts reveal details on the adoption and direction of IoT. Read on and discover how IT leaders can develop successful IoT strategies and deliver value across the enterprise with this technology.

  • Master the mobile moment

    Sponsored by: Hewlett-Packard Company

    In this brief resource, discover important raw data on rising user expectations for mobile apps. Learn how you can fulfill these needs through mobile measurement and uncover the top 6 user experience aspects to measure and track.

  • Five Drivers Animation

    Sponsored by: Oracle Corporation UK Ltd

    Check out this quick video and discover how enhanced technologies can help drive sales. Watch now and access links to solutions that will allow you to leverage mobile to run sales from anywhere at any time, turn data into actionable insight with proven analytics tools, and more.

  • Failing to Meet Mobile App User Expectations: A Mobile App User Survey

    Sponsored by: Hewlett-Packard Company

    Read on to learn about the effects of problematic mobile apps on user satisfaction and how your organization can prevent app error and keep customers loyal.

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