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Mobile CRM Research

  • Empowering Health

    Sponsored by: Microsoft

    Access this e-book to learn about 4 key health IT areas that support the evolution of healthcare, as well as how 5 health organizations are modernizing with cloud-first, mobile-first solutions.

  • An Enterprise Mobility Management Program That Offers More Than Just Remote Support

    Sponsored by: SOTI Inc.

    In this white paper discover a toolkit that can help you manage remote support for your mobile devices and apps. Find key features of this program inside like live two-way chat between IT and users, remote helpdesk training, screen capture to enable proactive investigation of app errors, and more.

  • Make Every Day a Cyber Monday

    Sponsored by: SOTI Inc.

    84% of shoppers surveyed want to see more location-based technology. Access this e-book to learn how in-store mobile technology is shaping the future of retail. Discover the role the Internet of Things will play in future retail and what this means for e-commerce.

  • Why RAD is Right for Mobile and Web Front-End Development

    Sponsored by: OutSystems

    Discover how to deliver agile, responsive front-end applications with rapid app development (RAD). Read on to meet today's dramatically digital customer journey by upgrading your legacy stacks and mobile app strategy, learning how to overcome the challenges in adopting an open-source stack, and more.

  • Build Better Mobile Apps Faster

    Sponsored by: Oracle Corporation UK Ltd

    Mobile developers are going to see an increase in options and complexity in the coming years. This webcast explores the depths of 5 universal mobile needs and explains how developers will need to approach the future of mobility.

  • How Visual Analytics Can Help You Get Fit For The Future of Retail

    Sponsored by: Qlik

    Learn how using visual analytics can help your company respond to the 3 shifts currently rocking the retail landscape. Discover how to serve the empowered consumer with personalized offers, improve your agile supply chain, analyze purchase patterns, and more.

  • Develop a Multichannel Strategy that Supports Customer Experience Management

    Sponsored by: BoldChat - LogMeIn

    Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.

  • The Definitive Guide to Social Marketing

    Sponsored by: Marketo

    Examine the phenomenon of social media and how it's affecting marketing strategies, CRM, brand engagement, and more. Uncover helpful tips for leveraging social media as a key marketing tool, as well as explore concepts like how to choose the right social media platforms, social media advertising, and more.

  • The CIO’s Guide to UEM: 10 Critical Decision Points

    Sponsored by: BlackBerry

    Based on real-world research input from Fortune 500 companies, and insights from mobility analysts and experts, this guide is designed to help you reimagine your strategy for a new era of mobility.

  • Future Focus: Is Your Enterprise Ready for IoT?

    Sponsored by: BlackBerry

    This white paper details the challenges presented by IoT, and how your enterprise mobility management (EMM) strategy must adapt. The possibilities of IoT are endless, but all these endpoints need to be managed securely and effectively.

  • A UEM Checklist for CIOs

    Sponsored by: BlackBerry

    This white paper is your starting point for choosing a UEM solution. It's derived from third-party research and best practices. It covers the critical areas you'll need to think through as you arrive at a decision.

  • Reaching New Heights In Omnichannel Customer Service

    Sponsored by: BoldChat - LogMeIn

    Today's customer service professionals need to be able to reach out on whatever platform the customer feels the most comfortable with. In this expert e-guide, discover some tips on how to manage successful omnichannel customer service, as well as strategies for employing data monitoring to handle potential problems directly.

  • 7 Steps for Delivering Next-Generation Digital Customer Service

    Sponsored by: Genesys

    Explore 7 steps to meet your customers' needs by designing a cross-channel CRM experience that is personalized, context-based, and low effort. Learn the benefits of designing a consistent experience, personalizing that experience with contextual information, employing behavioral analytics, and more.

  • Transforming Customer Experience In The Digital World

    Sponsored by: Genesys

    Today, less than 50% of customers are satisfied when switching channels. Learn how to optimize the digital experience in the contact center with a consistent experience for customers.

  • Three Keys to Success: Preparing Your Mobile Network for 5G

    Sponsored by: Cisco Systems, Inc.

    This e-book examines the unsung heroes of 5G adoption and the infrastructure changes you will need to make at three key levels: access (HetNet), transport (xHaul) and core (Mobile Core).

  • Paper free – are we there yet?

    Sponsored by: ComputerWeekly.com

    In this comprehensive report, AIIM Market Intelligence takes an in-depth look at the amount of paper in the office, the impediments to removing it, the take up of digital mailrooms and multi-channel capture, and the increasing exploitation of mobile and cloud.

  • Spotlight on On-the-Go Professionals and How IT Adapts to Them

    Sponsored by: Dell, Inc. & Intel®

    Learn how to power up mobile professionals' productivity with greater portability by optimizing IT to accommodate the demands of your users. Read on to create the optimum IT experience by kick-starting efficiency with devices that multitask and protect devices with recovery services.

  • Macy's Directs Millennial Traffic with API-led Mobile Development

    Sponsored by: TIBCO Software Inc.

    This case study examines how iconic retailer Macy's optimized their mobile app to improve their customer experience. Find out how they increased market share and awareness by creating targeted mobile features for the millennial demographic with an API-led strategy.

  • Building a Digital Sales Team to Boost Productivity, Generate Revenue

    Sponsored by: Oracle Corporation UK Ltd

    Gartner predicts that by 2018 mobile sales productivity tools will help sales reps cut data entry time in half. Access this white paper to learn the advantages of sales apps, how analytics-driven insights can help salespeople, how Global Drinks Partnership grew revenue by 31% in one year, and more.

  • Corridor Warrior: How IT Empowers the Future-Ready Workforce

    Sponsored by: Dell, Inc. & Intel®

    Is your IT meeting its user requirements? Learn how to implement an end-to-end IT management strategy that encapsulates the needs of the modern, mobile, dynamic workforce. Read on to assess your hardware and software, and ensure your IT supports productivity.

  • API and Traffic Management: How Bazaarvoice Drove Brand Engagement

    Sponsored by: TIBCO Software Inc.

    Explore the API-led approach Bazaarvoice implemented, leveraging client side Javascript and mobile apps. Discover how this API grew richer and expanded, leading them to rely on an API management platform to unlock increased scalability, improve customer relationships, create new opportunities for innovation, and more.

  • APIs and Mobile: Creating an Integrated Physical-Digital Consumer Experience

    Sponsored by: TIBCO Software Inc.

    Learn how retailers are leveraging APIs to improve mobile strategies and enhance consumer engagement. Discover how APIs make your digital assets consumable in any sort of app across a variety of platforms, allowing you to improve customer experiences without sacrificing security for sensitive data.

  • Effective Mobile Customer Engagement Report 2016

    Sponsored by: BoldChat - LogMeIn

    85% of consumers are unlikely to do repeat business with a brand following a bad mobile experience. Access this report to learn why you need to treat your mobile experience as more than an extension of your current customer engagement strategy and how to effectively manage your mobile engagement.

  • What's in Your Mobile App Dev Toolbox?

    Sponsored by: OutSystems

    Mobile application success comes down to having the right strategy in place and the right tools at your disposal. This essential guide explores the 8 factors that dictate enterprise mobile app success and takes you inside 3 enterprise mobile app stories, why these apps saw success, and how to replicate it for yourself.

  • WCM's New Role: Targeted Customer Experience

    Sponsored by: Sitecore

    Integrating CRM with revamped WCM strategy is pushing WCM into a more prominent role as companies aim for highly personalized and targeted customer experiences. Learn about its evolving role, how many of your peers are planning to invest in WCM initiatives, and how WCM meets CRM.

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