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Mobile CRM Research

  • 4 Steps to Optimize Your Competitive Strategy

    Sponsored by: Magento

    Competing for your customer's loyalty and wallet, you need to deliver an optimized experience. You also need a separate strategy to address your competition. This white paper discusses four central pain points that every strategy needs to address.

  • CW ANZ Dec 2017

    Sponsored by: ComputerWeekly.com

    Australia is one of the most advanced markets in the world in adopting mobility initiatives to improve employee productivity, customer service and the bottom line. In this month's edition of CW ANZ, we take a look at how Australian organisations are faring in driving mobility initiatives, the challenges they have been facing and what lies ahead.

  • Why Device Risk is an Essential Element for Your MFA Strategy

    Sponsored by: iovation, Inc.

    Take a look at this webinar to gain insight into device risk to learn how to improve multifactor authentication and user experience within mobile devices.

  • Omnichannel Authentication

    Sponsored by: iovation, Inc.

    While the current banking experience is a multichannel approach, which provides fast access, it does not provide a secure, effortless user experience. This resource provides insight into omnichannel authentication within mobile banking to help provide customers a seamless, effortless, high-quality experience, while maintaining security.

  • Computer Weekly – 12 December 2017: The 50 most influential people in UK IT

    Sponsored by: ComputerWeekly.com

    This week's Computer Weekly reveals who made the annual list of the 50 most influential people in UK IT, and a discussion with this year's winner, Mayank Prakash, chief digital and information officer at the Department for Work and Pensions, about the challenges and opportunities of digital government.

  • 2017 State Of Global Customer Service Report

    Sponsored by: Microsoft

    Uncover the Microsoft 2017 State of Global Customer Service report's key findings about digital brand engagement, customer self-service, omnichannel strategies, and more.

  • Mobility Management Improves Home Care

    Sponsored by: SOTI Inc.

    Read this case study to discover how an on premise mobility management platform enabled St. Ives Home Care to provide real-time geo location services to deliver accurate worker location and delegate device provisioning and remote support to the field.

  • Cybersecurity Trends: 2017 Spotlight Report

    Sponsored by: Alert Logic

    According to the 2017 Spotlight Report, the 3 biggest obstacles to stronger cybersecurity are lack of skilled employees, lack of budget, and a lack of security awareness among employees. Explore this in-depth 72-page Spotlight Report to uncover top data points and trends in cybersecurity to help advance your company's security approach.

  • How Uber Grew With Customer Support and Chat Behind the Wheel

    Sponsored by: Zendesk

    Everyone knows Uber, but behind the wheel? A complex ecosystem that keeps the driver and rider connected and processes running smoothly. Discover how customer support and chat tools supported Uber's business growth.

  • Why Banks Need a Dedicated Mobile Banking Security System

    Sponsored by: HID Global

    According to a study conducted by Ratewatch, 81% of financial institutions surveyed are currently offering mobile banking services, but 36% of consumers say they are not using it because they're worried about security risks. This white paper reveals 5 FAQs to help banking organizations make smart decisions when evaluating mobile banking security.

  • 7 Features You'll Find in the Most Advanced DLP Systems

    Sponsored by: Symantec

    Cloud services and mobile devices have made the challenges of safeguarding company data even more severe. Explore this white paper to find 7 key features to look for when evaluating a DLP system for your company.

  • European Businesses: You have a BYOD programme whether you like it or not

    Sponsored by: Lookout

    18% of federal employees with smartphones report encountering malicious software or malware. This white paper reveals how to secure your mobile devices from malware and protect your business as a whole from data loss.

  • Case Study: How Spectrum Audio Doubled Revenue

    Sponsored by: BigCommerce

    In this case study, learn how Spectrum Audio, an audio equipment company, improved their bottom line and introduced a brand new revenue stream by implementing an ecommerce platform.

  • Exxel Outdoors Sees Triple Digit Mobile Growth

    Sponsored by: BigCommerce

    Exxel Outdoors, a sports and outdoors company, faced a problem: The headache of managing various content and ecommerce systems was weighing on their small team. In this case study, learn how Exxel Outdoors was able to manage their sites effectively and grow their mobile brand with an ecommerce platform.

  • Mobile Device Inventory: The First Step in Enterprise Mobile Management

    Sponsored by: Snow Software

    Read on to examine the need for collecting and reporting on mobile inventory and how it needs to be part of an enterprise-wide software asset management (SAM) program. You'll discover a maturity path for managing mobile devices in a SAM context, and more inside.

  • Make Your Digital Transformation Strategy A Reality

    Sponsored by: Lenovo

    Regardless of what your digital transformation (DX) strategy looks like, it should be able to meet three key objectives. Download this white paper to discover how your organisation can enable workers to be mobile and productive, streamline internal operations, and ensure seamless collaboration via an effective cloud strategy.

  • Is Your IT Security Affecting Your Workforce Productivity?

    Sponsored by: Dell and Microsoft

    In this video, Principal Analyst at Forrester Research David K. Johnson demonstrates how to achieve the often-conflicting goals of promoting employee flexibility alongside delivering greater device security. Tune in to overcome the risks BYOD programs, device malware, and more pose to your device landscape.

  • Journey Mapping: An Outside-in Approach to Delivering Great Customer Experiences

    Sponsored by: Genesys

    As an essential part of executing your omnichannel strategy, learn how to map out the customer journey across multiple channels by breaking down silos to improve overall customer experiences and brand engagement.

  • Tools and Techniques for Managing Apps Across Countless Delivery Methods, Endpoint Types, and OSes

    Sponsored by: TechTarget

    This 11-page guide – curated by the editorial, objective experts at SearchMobileComputing.com – is jam-packed with invaluable tips for effectively managing today's mobility headaches in the face of vendor rhetoric, escalating user demands/expectations, and an increasing array of options for managing devices and delivering both apps and data.

  • Increasing Retail Brick-and-Mortar Traffic With Innovative Digital Signage

    Sponsored by: TechData - LG

    Read on to learn how digital signs are improving the customer experience by communicating with customers' mobile devices, creating sharper displays with pixel-by-pixel control, improve customer interaction near products, and much more.

  • Why RPC Enabled Their Field Teams With Mobile Real-Time Financial Compliance Reporting

    Sponsored by: Capriza

    Read this case study and learn how RPC, an oilfield services company, replaced their clunky asset management system with a new mobile-enabled program that allowed them to create one-minute workflows that manage assets, track fuel usage, and more.

  • Customer Experience Leader DirecTV Modernizes to Maintain Their Lead

    Sponsored by: Capriza

    In this concise case study, learn how DirecTV decided on a mobile app that streamlined processes by enabling real time box activation.

  • What Changing Mobile Communications Mean for Your Business

    Sponsored by: Mitel Networks Limited

    In this TechTarget white paper, learn how to prepare your business for mobile communications with a mobile-centric strategy that encompasses collaboration, customer experience and future technology like IoT and machine-to-machine communications.

  • Virtual, mobile healthcare apps: The challenges, what makes a successful mobile app

    Sponsored by: Blue Cedar

    Download this e-guide to discover the challenges facing mobile in healthcare and what a mobile application needs to truly be successful and stand out in the healthcare space.

  • Mobile Financial Apps Becoming More Common

    Sponsored by: Xactly

    In this e-guide, learn more about the shift toward complete mobile compatibility of critical financial applications and what it could mean for your business.

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