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Mobile CRM Research

  • Tools and Techniques for Managing Apps Across Countless Delivery Methods, Endpoint Types, and OSes

    Sponsored by: TechTarget

    This 11-page guide – curated by the editorial, objective experts at – is jam-packed with invaluable tips for effectively managing today's mobility headaches in the face of vendor rhetoric, escalating user demands/expectations, and an increasing array of options for managing devices and delivering both apps and data.

  • How Process Manufacturers Can Prepare for the Factory of the Future

    Sponsored by: Infor

    We're about to go through a fourth industrial revolution, but what does that mean for the future of process manufacturing and the factory of the future? Discover the five IT forces driving modernization, the five technologies the future is being founded on, and more.

  • Mobility Fuels Productivity Gains for Energy and Utilities

    Sponsored by: Red Hat

    Download this e-book to mobilize your enterprise with strategic mobile asset and workforce management. By reading on, you will learn 6 core strategies for mobile app development, including instruction on how to make use of device-specific functionality and integrate with multiple existing systems and domains.

  • Baking and the Digital Revolution: Meeting the New Customer Expectation

    Sponsored by: Magenic

    Banking is undergoing a digital revolution, due largely to mobile capabilities, in order to keep pace with customer expectations. Discover which services your customers expect to be handled digitally or in-person, and how to deliver the speed and agility they demand without stretching yourself too thin.

  • Plug-and-Play POS: How Point-of-Sales is Entering a New Market Model

    Sponsored by: Intel

    Discover how POS is entering the new IoT market model, and take advantage of plug-and-play POS to vastly improve the customer experience. Tune in as experts demonstrate 3 simple steps to POS implementation, and more.

  • 7 Reasons Why Mobile Messaging Works & 3 Reasons Why It Fails

    Sponsored by: Twilio

    It's important to understand why mobile messaging may or may not work for your organization's customer service strategy. Here are 7 reasons why it works and 3 reasons why it occasionally fails.

  • A Blueprint For Building Your Mobile Messaging Strategy

    Sponsored by: Twilio

    97% of Americans use messaging at least once a day, but less than 40% of businesses support messaging as a contact channel. In this e-book, discover a how to successfully incorporate messaging into your omnichannel customer engagement strategy. Learn how Uber, Airbnb, and 8 more major companies lead the way when it comes to mobile messaging.

  • 2016 Global Report: Understand How Consumers Use Messaging

    Sponsored by: Twilio

    89% of consumers want to talk to businesses via messaging. Discover why messaging is the next transformative measure in customer engagement, as well as why and how to get ahead of the trend.

  • Mobile Performance Solutions

    Sponsored by: Akamai

    This product overview highlights an integrated mobile and cellular web performance platform that can help you reduce cost by eliminating infrastructure needed to deliver mobile content, increase revenue by optimizing mobile web performance , and get ahead of competition by leveraging key user insight to tailor customers' mobile experiences.

  • Case Study: How Honda France Consolidated Their BI Platforms

    Sponsored by: Yellowfin

    This case study explains how Honda France found a web-based program that was hassle-free and allowed them to spend less time worrying about collecting analytics. Learn how they adopted a program which is accessible from mobile devices, merged seamlessly with their existing CRM platform, cut the cost of their existing BI capabilities, and more.

  • The Top Ten Things CIOs Ask About Enterprise Mobility

    Sponsored by: MobileIron

    As consumers become more mobile, they want their work lives to be just as flexible and responsive to their needs. This white paper provides the top ten questions most commonly asked by CIOs about enterprise mobility. Access now to see the answers to these questions that will assist your construction of a mobility strategy.

  • Optimize the Value of Your Business Model for a Digital Era

    Sponsored by: SAP

    To embrace the digital economy, a strategy is needed to put disruptive technologies to best use and improve customer experience. Explore ways to support people and processes and enable your mobile, social, and IoT transformation.

  • Beyond Mobile: Building a Successful Omnichannel Strategy

    Sponsored by: CA Technologies

    42% of customers do their online research in-store. A strong omnichannel presence is no longer luxury, it's a necessity. Learn how to optimize your strategy to improve customer experiences.

  • The Power of the Patient Experience: 8 Ways to Increase Satisfaction

    Sponsored by: Medfusion

    Learn 8 guidelines for engaging and activating your patient base to boost retention rates, bottom line, and—most importantly of all—patient satisfaction. You will learn how to deliver a mobile-friendly experience to your patients, properly advertise resources, and more.

  • Benchmark Your Omnichannel Customer Service Readiness

    Sponsored by: Genesys

    Omnichannel customer service is the new norm in our mobile-first world. This webcast will help you determine where your omnichannel presence stands, where to go, and figure out how much value this adds to your business.

  • Close the Customer Communication Gap: How to Use Notifications

    Sponsored by: Twilio

    Learn how to keep customers informed and up-to-date with notifications, as well as why you need to incorporate them into your applications. Access this white paper now to discover how Uber and 4 other successful companies have used notifications to deliver superior customer experiences.

  • Location-Based Services Transforming Real-Time Sales and Marketing

    Sponsored by: SearchCRM

    Mobile location-based services offer a treasure trove of customer data, but companies must walk a fine line between sound marketing and personal privacy.

  • CW Benelux ezine August 2016

    Sponsored by:

    In this issue of CW Benelux we describe how data scientists in the Netherlands have applied technology to art.

  • Improve Web Performance and Meet End-User Expectations

    Sponsored by: Akamai

    When one second means the difference between a 56% increase in bounce rate or a 27% increase in conversion rate, you can't afford to have low web performance. Learn about the three essentials of web performance: scale, performance, and intelligence, and the role each plays into delivering the best possible web performance.

  • Benefit from Automated Services Without Sacrificing Customer Experience Using Enterprise Intelligent Assistants (EIAs)

    Sponsored by: [24]7 Customer, Inc.

    Enterprise intelligent assistants (EIAs) are growing in popularity but do you have the knowledge that you need to choose the right one? In this Opus Research report, learn 8 core characteristics of highly successful EIAs. Discover how you can benefit from automated services without sacrificing quality customer experience.

  • Building High-Performance Mobile Experiences

    Sponsored by: Akamai

    What constitutes great mobile performance? How can you tell where your app falls in regards to performance quality? This Forrester report explores the problem areas concerning mobile performance and gives guidance when it comes to issues of quality.

  • How to optimize APIs, apps and sites to please mobile customers

    Sponsored by: Akamai

    While mobility provides amazing opportunities for business growth, the rapid rate of mobile adoption represents unprecedented challenges in mobile delivery. In this e-book, learn about challenges in mobile delivery and how to master them by optimizing for fast APIs, mobile apps, and mobile sites.

  • Extending the Value of Mobile Java Apps

    Sponsored by: IBM

    In the age of mobile development, you may want to revisit your strategy for Java and JEE systems. Watch this webinar to get tips on how to implement microservices and APIs, improve user experience, and more. You'll also learn how to improve app integration and leverage cloud-based mobile backend as a service.

  • Four Ways A Mobility Project Can Transform Your Business

    Sponsored by: Hewlett Packard Enterprise

    To truly embrace mobility, rethink the way your organization does business, because with a well-planned mobility project, you can increase revenue and make employees more productive. This e-guide highlights four ways companies are using a mobility project to transform the way they do business.

  • The Growing Presence of Mobile Financial Apps

    Sponsored by: Sage Software - Live

    In this expert e-guide, Linda Rosencrance reveals what experts are saying about mobile applications, including how they are empowering financial workers to expand access to customer data, improve accuracy, and efficiency of reporting processes.

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