Mobile CRM Research
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Mobile Devices Reshaping the Customer Experience: Learn how a mobility strategy can drive innovation and add a competitive edge to your contact center
Sponsored by: AvayaThis resource details the opportunities that mobility presents for contact centers, and offers guidance to help you weave these opportunities into a strategy that empowers you to capitalize on mobile benefits and sharpen your competitive edge.
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BYOD – who carries the can?
Sponsored by: ComputerWeekly.comRob Bamforth and Clive Longbottom offer advice on balancing the risks and rewards of bring your own device (BYOD).
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Be Seamless Unleash the Potential of Your Virtual Teams
Sponsored by: Siemens Enterprise CommunicationsYou need to empower workers to seamlessly engage in the conversations and relationships that your business depend on with technology, processes, and network optimization. Read on to learn how to enable the "anytime worker" to thrive.
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How Mobility is Changing the World
Sponsored by: SAP America, Inc.In this expert analysis, discover where mobile is headed, how quickly, and how your organization can keep up. Read on to find more information and a valuable roundup of global use cases.
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How Mobility Is Changing the Enterprise
Sponsored by: SAP America, Inc.In this expert analysis provided by Harvard Business Review, explore how mobile 2.0 is changing the way business is done, and how you can leverage mobile access to get the right data to the right people at the right time. Read on to make the most of mobile today.
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Transform Consumer Relationships
Sponsored by: Hewlett-Packard CompanyIn this white paper, explore how to understand consumer behavior and predict future actions through the right analytical strategies and tools. Discover how to leverage multi-channel communication with customers to improve customer experience, drive loyalty, and improve revenue.
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Mobile Commerce: The Path to Customer Engagement
Sponsored by: SAP America, Inc.In this resource, discover all you need to know about embracing mobility and leveraging mobile tools in order to embark on a successful path to customer engagement. Learn how to break down the barriers of traditional customer relationships so you can optimize the entire mobile commerce cycle, from customer awareness to transaction to follow-up.
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Security Essentials for CIOs: Embracing Innovation with Confidence
Sponsored by: IBMEvery day, businesses experience an influx of information flow into their corporations, giving them the opportunity to make smarter decisions. CIOs are forced to deal with growing frustrations and questions as a result of the information.
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Cheney Brothers: Increased Efficiency of Field Service and Logistics
Sponsored by: AmtelCheney Brothers, a food service distributor, was using a standalone GPS locator and manually collecting location information for their deliveries. But they soon found that this system was unreliable, and chose to adopt a new mobile device management (MDM) solution. Did it work? Read on to find out.
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Podcast - Aerospace to Toothpaste: How mobility is transforming manufacturing
Sponsored by: KonyParticularly in the manufacturing industry, mobile provides a huge opportunity for streamlined processes and increased productivity - but only if approached from the right direction. Tune in to this podcast for advice on choosing mobile applications and creating the right mobile strategy. Then, discover real-world use cases for mobile technology.
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Identifying Your Mobile Opportunities
Sponsored by: IFSThis resource explores how mobile technology is impacting enterprise resource planning (ERP) systems and how mobility adds value to the business. Inside, find guidance for planning and extending mobility throughout your business and workforce.
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Choosing an MDM System: Fundamental Features for Success
Sponsored by: FiberlinkThis essential e-guide from our experts at SearchSecurity.com will help you understand the technologies and practices you need to implement in order to make your BYOD security program effective. Inside, you'll find a breakdown of the fundamental security features needed for BYOD management, a mobile device management checklist, and more.
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Staying connected: Don't let faulty mobile applications lose customers
Sponsored by: SearchCRMMobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps.
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It's all about customer satisfaction
Sponsored by: Hewlett-Packard LimitedThis brief video explores how high fashion brand Valentino improved its customer relations by developing and implementing a set of fully-integrated mobile apps. Watch now to discover the new technologies that supported Valentino's CRM initiatives.
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The new business of technology: extend, transact and optimize
Sponsored by: IBMNew opportunities for engagement bring with them new requirements for IT workloads and system structures. This resource outlines a three-part approach for extending SOA principles to outside business engagements: extending applications, processes and services, transacting with integrity, scale and speed, and optimizing business operations.
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Systems Of Engagement Demand New Integration Solutions — And A New IT
Sponsored by: IBMTo meet customer's growing expectations, smart businesses are focusing on integrating customer engagement apps into their existing systems. This in-depth Forrester report explores how major global companies are approaching this integration and what your peers are doing to surpass customer expectations.
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Aerospace to Toothpaste: How mobility is transforming manufacturing
Sponsored by: KonyIn this two-part, comprehensive webcast you'll hear from an IDC analyst about the current state and future of mobile applications for the manufacturing industry. You'll also discover real-world use cases for mobile technology, from supply chain to sales floor to inventory management.
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Salesforce vs. Oracle: Who Will Win the CRM Battle?
Sponsored by: SalesforceBetween Salesforce and Oracle, who will win the CRM battle? Read this expert resource today to compare the pros and cons of leveraging technology from each vendor.
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Win Loyalty and Boost Sales with SAP Mobile Solutions
Sponsored by: SAP America, Inc.This brief video provides real-world applications of a mobile SAP strategy for retail establishments, and highlights how associates can win customer loyalty, boost sales, and accelerate transaction processing.
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Shred-It Goes Mobile with CRM-Service
Sponsored by: KonyShred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs). Read this short case study to learn how mobilizing their CRM service processes allows Shred-It to provide standardized, consistent delivery of service.
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Keep the Lights on with SAP Mobile Solutions
Sponsored by: SAP America, Inc.In this brief webcast, get a first-hand look at how SAP mobile technologies can benefit utility providers, not only just in managing and servicing mission-critical assets, but in the way you interact with customers.
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Customer Engagement in a Mobile World
Sponsored by: Message SystemsThis comprehensive white paper explores the state of customer-business interaction today, and outlines the capabilities and features of a "customer communication hub" – a way to unify customer interaction across a variety of modern channels, including social media and mobile.
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Mobilize Your CRM Investment, Empower Your Sales Teams
Sponsored by: KonyThis white paper introduces a mobile customer relationship management technology that gives your sales team access to account, lead, opportunity, and customer information on any device, at any time. Read on to learn how this technology enables a more efficient, productive sales force and can provide your company with a multitude of benefits.
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Mobile Expense Management
Sponsored by: ComputerWeekly.comAnalysts Rob Bamforth and Clive Longbottom advise businesses on ways to manage the cost of mobile communications.
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The New World of Mobility Management
Sponsored by: Aruba NetworksThis resource offers key information IT professionals can use to set their plans for mobility on the right track. Read on to discover the 3 phases to mobilizing a business, the functions of Enterprise Mobility Management, and a Mobile Management needs checklist.
