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  • Security Automation and Orchestration Best Practices

    According to a recent Forrester Research Survey, 68% of respondents state that using automation and orchestration tools to improve security operations is a high or critical priority. Watch this webcast to gain insight into security automation and orchestration (SAO) best practices and a roadmap for deployment.

  • How York Risk Services Responds to Security Threats in Minutes vs. Hours or Days

    When responding to security vulnerabilities, lack of speed and consistency are significant issues many enterprises face. Watch this webcast case study to gain insight into how York Risk Services overcame their incident response issues by implementing an effective vulnerability response strategy.

  • Case Study: How Seton Hall University Improved Vulnerability Management

    Inside this case study, Seton Hall University faced many challenges related to prioritizing and responding to the most critical vulnerabilities. Dive into how Seton Hall University overcame these challenges and became proactive in remediating vulnerabilities.

  • How Automation can Dramatically Improve your Security Response Program

    In this webcast, hear from Harold Byun and Piero Depaoli, Senior Directors of Security Business Unit at ServiceNow, on how automation can be easily be integrated to prevent security breaches.

  • The Future of Keeping your Organization Safe

    In this webcast, listen to Joseph Blankenship, Senior Analyst, Forrester Research on why switching to an automated defense system is more effective at preventing a breach.

  • Rules of Engagement: A Call to Action to Automate Breach Response

    This Forester Research report analyzes cybersecurity attacks to provide you with insight on how to address these problems and prevent future attacks.

  • The Essential Checklist: A Practical Guide to Efficient Security Response

    Find out how to detect and resolve data breaches faster by using a security operations checklist to identify which areas of your strategy could benefit most from updated methodologies like security automation.

  • SecOps Webinar: Seven Essentials for Effective Vulnerability Response

    The 2016 Verizon Data Breach Investigation Report reveals that the top 10 vulnerabilities accounted for 85% of successful exploit traffic. This webinar reveals 7 essentials for effective vulnerability response.

  • Moving from Vulnerability Management to Effective Vulnerability Response

    Watch this webcast to uncover how Seton Hall University went from using spreadsheets for tracking vulnerability information to a new approach to vulnerability response.

  • Governance, Risk, and Compliance: Transform Inefficient Processes

    Governance, risk, and compliance is a constant concern for enterprises that must keep up with changes in the global regulatory environment and industry standards. Learn how to transform inefficient processes into a unified GRC program.

  • Effectively Monitor, Prioritize, and Automate Response to Third-Party Risk

    While assessing vendor risk on a regular basis is critical, it can often be an extremely time-consuming and error-prone exercise involving spreadsheets, email, and rudimentary risk management tools. Learn how to build a more advanced vendor risk management program.

  • Why Today's Approaches Fail – and How ServiceNow Delivers

    IT provides the mission-critical services that businesses need to engage customers, automate processes, and drive innovation. These business services – e-commerce portals, supply chain systems, collaboration platforms, and others – must be highly available and responsive. Download this white paper to learn more about ServiceWatch.

  • Service Visibility: Your Green Light to a Clear Road Ahead

    Download this eBook to learn how efficiently mapping IT infrastructure to business critical services can increase service visibility and improve your service delivery.

  • TransAlta Powers IT Service Management and IT Operations with ServiceNow

    With more than 2,300 employees, TransAlta needs to ensure that its business services and desktop infrastructure effectively supports its ongoing operations.  Download this eBook to learn how TransAlta powers IT Service management and IT Operations with ServiceNow.

  • Can You Predict IT Service Outages Before They Occur?

    To better understand your IT service health and your risk for service outages, take a few minutes to complete this Service Outage Health Check scorecard. You'll get insights on risk factors that can cause service outages, disrupt your business, and ultimately impact financial performance.

  • Increase Service Visibility

    This ebook can help you discover if you have limited service visibility, see what a service visibility framework looks like, and adopt best practices to move from a piecemeal, manual approach to comprehensive, automated service reporting.

  • Take Your Service Availability to New Heights

    Download this eBook and learn how to take back control with service-aware event management. See the health of all of your business services at a glance—and instantly get to the rootcause of service issues. No more war room finger pointing, just rock-solid service availability.

  • Time Warner Enhances Visibility and Service Quality

    Learn how Time Warner combined IT operations management and IT service management on a single platform, to dramatically improve the quality of their shared infrastructure services. Download the case study.

  • Dramatically Improve Service Availability

    By developing a service availability strategy, you can address IT issues before they become business problems. This ebook can help you identify where availability challenges exist and improve your ability to analyze, prevent, and address problems before they occur with IT Operations Management.

  • Gartner: Rethinking CRM Customer Service Fundamentals

    To survive in the changing business landscape, your entire enterprise now needs to be involved in customer service, not just one department. This Gartner report takes an in-depth look at the 3 guiding principles of renewing your CRM and customer service strategy for the next generation of customers.

  • The Essential Checklist for Modernizing Customer Service (ebook)

    One survey revealed that companies with the best customer service are 127% more likely to enable inter-departmental collaboration than the average company. Access this e-book to see what else this survey revealed and how you can modernize your organization's customer service.

  • Survey Report: Putting Service First

    In a survey of 200 senior customer service managers, it was found that the top customer service providers all provided their customers with self-service options. Access the rest of the survey now to find what else the top providers had in common, and how you can reach the top tier of customer service.

  • IDC Market Spotlight - Maturity Model

    Any organization can make a good product. One way modern organizations are using to differentiate themselves is excellent, differentiated customer service. Read this white paper for information on new demands that technologies such as IoT are placing in customer service, and how you can utilize them to create proactive service in your organization.

  • HBR White Paper: Beyond CRM

    Studies show that a 5% increase in customer loyalty can increase profits up to 95%, and acquiring a new customer is 5 to 25 times more expensive than retaining and existing one. Read this whitepaper to unlock the organizational keys to better customer service, and how to achieve it without too much re-organization.

  • A Quick Guide to Modernizing Customer Service

    80 percent of businesses believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Download this white paper to explore how to redefine the fundamentals of customer service by bringing together people, workflows, and systems to proactively resolve issues and optimize the service experience.

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