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  • Guide to Modernizing Customer Service

    CRM isn't enough anymore. Improving customer service is a top concern for most businesses, and we all know that acquiring new customers is more expensive than retaining existing ones. In this guide, find a checklist for modernizing your customer service and the benefits of doing so.

  • Trends 2016: The Future of Customer Service

    This Forrester Report summarizes the top 10 customer service trends for 2016 that application development and delivery (AD&D) pros supporting customer service operations should know to deliver customer service excellence.

  • Goodbye Manual Processes, Hello Productivity

    Learn how automation is the key to saving time and boosting satisfaction. This eBook, "Accelerate Service Delivery with Automation," will help you reclaim lost productivity. Download now to learn best practices for transforming your ITSM into a modern, reliable experience.

  • A New Service Integration and Management Concept for Growing Businesses

    This exclusive eGuide addresses the role of this new concept, service level agreements (SLAs), some of the points of value it can offer your business, as well as number of helpful tips to keep in mind if you are deciding to implement the system.

  • ITSM Blueprint: Accelerate Service Delivery with Automation

    Are manual processes draining productivity—and straining your reputation? Discover how ITSM automation can significantly alleviate your service desk difficulties. Read on to determine key performance indicators that will help you assess, improve, and demonstrate the impact of your automation efforts over time.

  • IT Service Management Blueprint – Get Control of Your Service Desk

    This white paper offers a blueprint that organizes the steps you need to take to get your help desk under control, while advancing service management delivery within your organization.

  • The New ITSM - Empowered by Integrated Operations

    This feature white paper discusses the trends and requirements surrounding integrated operations with ITSM based on recent EMA data, as well as ongoing industry dialogs. Download now and learn what ways ITSM can benefit your company.

  • ServiceNow Case Study - Gatwick Airport

    In this case study, learn how this Gatwick Airport updates their outsourced and poorly perceived service desk to reduce costs, simultaneously improving service delivery, all while managing a variety of operational and IT service desks.

  • IT Service Management Blueprint - Define Your Services for Fast and Accurate Service Delivery

    This feature white paper, offers a guide to action plans, best practices, and success metrics on how to increase IT efficiency, lower costs, and deliver great business value. Download now to become familiar with a system that combines all of these capabilities to automate as many service desk functions as possible.

  • IT Service Management Blueprint - Consumerize the User Experience

    This white paper offers a blueprint to guide you through choosing the action plans, best practices, and success metrics for creating the kind of self-serviceIT experience your users want and expect. Download now and follow the featured steps to establish your services and simplify user engagement.

  • Investing in ITIL-Aligned ITSM Technology

    If you believe in the benefits of ITIL, this eBook will help you connect the dots between people, processes, and technology to ensure your new ITSM initiative brings major improvements to your IT services. Read on to discover how to adopt fit-for-purpose ITSM.

  • IT Service Automation: The Key to Improved Productivity

    In this white paper, IDC crystallizes the economic benefits of IT service automation. Read on to learn about the average annual benefits of IT service automation over five years for one data center provider.

  • 8 Tips for Winning the IT Asset Management Challenge

    This feature white paper outlines 8 specific recommendations for building an ITAM program that delivers measurable business value while saving you time, money, and hassle. Some of these tips include: Gaining control through metrics and reporting, automating through discovery, providing self-service options, and more.

  • Incident Magazine A practical approach to adoption

    In this white paper, learn how adopting ITIL-based incident management is helping enterprises streamline help desk responses. Download now and let this guide answer any of the questions you may have about the implementation of incident management.

  • Five help desk challenges and what to do about them

    Find out the top 5 most common IT help desk challenges and how to overcome them thanks to enhanced, integrated IT Service Management (ITSM) technology that's as effective as it is affordable. Download now to learn how a more robust ITSM platform can dramatically improve the service you deliver—while radically increasing your productivity.

  • An ITIL eBook That Is Not Boring
Your pain-free guide to ITIL and Service Strategy

    This feature eBook offers a back to the basics approach to understanding ITIL – how it works, why it's important, and how it can ultimately benefit your IT service delivery process. Download now and follow this blueprint through the 5 stages of ITIL.

  • Stage 2 ITSM eBook: Self Service - Consumerize the User Experience

    This informational white paper will serve as your guide to replacing a frustrating and slow user experience with a single, efficient, consumer-like portal that enables convenient self-service for your users. Download now and follow this blueprint to deploy a successful self-serving help desk.

  • Crossing the Legacy ITSM Chasm

    This exclusive report examines "next-generation ITSM" and its contributions toward optimizing changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist.

  • A Practical Approach to ITIL Adoption

    The adoption of ITIL is widespread and tens of thousands of companies are already reaping its benefits. But, as with any process, there are a number of common ITIL adoption mistakes to avoid. Access this eBook to avoid the top 5 ITIL implementation mistakes and ensure the success of your efforts.

  • Make Your Life Easier with ITIL

    Today's employees demand more from the corporate IT department than ever before. This eBook will walk you through key issues when considering adoption of ITIL to improve your IT service management efforts. Read on to ask yourself, how is a lack of best practices adversely affecting my IT department?

  • Powering Transformation: The IT Revolution is Now

    This white paper covers the important changes IT needs to make in order to keep up with tech savvy employees and emerging technology trends.

  • ServiceNow ServiceWatch Economic Impact Study

    This case study dives into one system that can help deliver the transparency needed to keep all critical components up and running. View now and see for yourself how this top-down approach to service monitoring can vastly help reduce the amount of downtime, outages, and more that occur in your business.

  • IDC: Delivering Enterprise Value with Service Management

    This white paper covers the important changes IT needs to make in order to keep up with tech savvy employees and emerging technology trends.

  • Define Your Services for Fast and Accurate Service Delivery: An ITSM E-Book

    Do you face difficulty in meeting SLAs, fulfilling service requests, or in accurate reporting? Discover how to provide better IT service delivery by defining your services with consistency and capturing them in a single system of record. Access now to automate service desk functions with an integrated workflow engine and CMDB.

  • Today’s State of Work: The Productivity Drain

    This white paper examines the inherent, time-consuming and expensive issue faced by IT managers that rely on manual processes. View now and see how automation and consumerization of support services seek to abolish this problem once and for good.

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