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  • Why Today's Approaches Fail – and How ServiceNow Delivers

    IT provides the mission-critical services that businesses need to engage customers, automate processes, and drive innovation. These business services – e-commerce portals, supply chain systems, collaboration platforms, and others – must be highly available and responsive. Download this white paper to learn more about ServiceWatch.

  • Service Visibility: Your Green Light to a Clear Road Ahead

    Download this eBook to learn how efficiently mapping IT infrastructure to business critical services can increase service visibility and improve your service delivery.

  • TransAlta Powers IT Service Management and IT Operations with ServiceNow

    With more than 2,300 employees, TransAlta needs to ensure that its business services and desktop infrastructure effectively supports its ongoing operations.  Download this eBook to learn how TransAlta powers IT Service management and IT Operations with ServiceNow.

  • PTC Transforms Management of SaaS Services

    Today, PTC provides innovative software and services solutions to more than 26,000 businesses worldwide, generating annual revenues in excess of $1.1 billion. Download this case study to learn how ServiceNow delivers customer-centric visibility across PTC's Amazon Cloud Environment .

  • Service Agility: Unleashing the Power of the Cloud

    Download this white paper to discover five key questions to ask when you're looking for a cloud management platform.

  • Can You Predict IT Service Outages Before They Occur?

    To better understand your IT service health and your risk for service outages, take a few minutes to complete this Service Outage Health Check scorecard. You'll get insights on risk factors that can cause service outages, disrupt your business, and ultimately impact financial performance.

  • Increase Service Visibility

    This ebook can help you discover if you have limited service visibility, see what a service visibility framework looks like, and adopt best practices to move from a piecemeal, manual approach to comprehensive, automated service reporting.

  • ServiceNow and AWS: Bringing IT Best Practices to AWS Cloud

    ServiceNow and Amazon Web Services (AWS) have worked together to create a deeply integrated Cloud Management solution for the AWS Cloud. This integration lets IT take full advantage of the Amazon Cloud's agility and advanced capabilities, while maintaining full visibility and control of their public cloud resources.

  • Take Your Service Availability to New Heights

    Download this eBook and learn how to take back control with service-aware event management. See the health of all of your business services at a glance—and instantly get to the rootcause of service issues. No more war room finger pointing, just rock-solid service availability.

  • ServiceNow Cloud Management

    How do organizations reap the benefits of the cloud while maintaining control? Find out in this new white paper, Accelerating and Strengthening Cloud Development and Operations. It digs deep into the complexities of public and private cloud management.

  • Time Warner Enhances Visibility and Service Quality

    Learn how Time Warner combined IT operations management and IT service management on a single platform, to dramatically improve the quality of their shared infrastructure services. Download the case study.

  • Azure and ServiceNow: Extending IT Best Practices to the Microsoft Cloud

    Learn how to complete visibility and control of your Microsoft cloud resources, while exploiting Microsoft Azure's extensive capabilities and empowering agility.

  • Dramatically Improve Service Availability

    By developing a service availability strategy, you can address IT issues before they become business problems. This ebook can help you identify where availability challenges exist and improve your ability to analyze, prevent, and address problems before they occur with IT Operations Management.

  • Rapidly Expand Service Agility

    This ebook can help you understand how agile your services are today and fnd the shortest and safest path to service agility tomorrow.

  • IT Service Management Blueprint: Consolidate and Gain Control of Your Service Desk

    This white paper offers a blueprint for getting your help desk under control, while advancing service management delivery within your organization. Read on to discover suggested steps to enhance ITSM, including how to consolidate apps and data, organize services, and more.

  • How to Overcome Today's Top ITSM Challenges

    What obstacles are keeping your IT service delivery team from succeeding? Turn your service desk into a business function your company can be proud of: Download this white paper to transform your service delivery by overcoming the top 4 ITSM challenges.

  • Gartner: Rethinking CRM Customer Service Fundamentals

    To survive in the changing business landscape, your entire enterprise now needs to be involved in customer service, not just one department. This Gartner report takes an in-depth look at the 3 guiding principles of renewing your CRM and customer service strategy for the next generation of customers.

  • The Essential Checklist for Modernizing Customer Service (ebook)

    One survey revealed that companies with the best customer service are 127% more likely to enable inter-departmental collaboration than the average company. Access this e-book to see what else this survey revealed and how you can modernize your organization's customer service.

  • Survey Report: Putting Service First

    In a survey of 200 senior customer service managers, it was found that the top customer service providers all provided their customers with self-service options. Access the rest of the survey now to find what else the top providers had in common, and how you can reach the top tier of customer service.

  • IDC Market Spotlight - Maturity Model

    Any organization can make a good product. One way modern organizations are using to differentiate themselves is excellent, differentiated customer service. Read this white paper for information on new demands that technologies such as IoT are placing in customer service, and how you can utilize them to create proactive service in your organization.

  • HBR White Paper: Beyond CRM

    Studies show that a 5% increase in customer loyalty can increase profits up to 95%, and acquiring a new customer is 5 to 25 times more expensive than retaining and existing one. Read this whitepaper to unlock the organizational keys to better customer service, and how to achieve it without too much re-organization.

  • A Quick Guide to Modernizing Customer Service

    80 percent of businesses believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Download this white paper to explore how to redefine the fundamentals of customer service by bringing together people, workflows, and systems to proactively resolve issues and optimize the service experience.

  • It's Time for DevOps and IT Ops to Work Together and Manage the New Integrated Data Center Trend

    This expert eGuide analyzes the ways in which dev ops and IT ops professionals will have to work in a cross-functional team, the specific skills they will need to adopt as well as some of the challenges they will face during the integration process.

  • As Digital Transformation Drives Innovation, Make Sure Your IT Service Management Doesn't Fall Behind

    This eGuide addresses the growth of ITSM methods, tools, and processes. Also, engage in seven CIO tips for existing and upcoming ITSM changes that are reconstructing IT services, how to manage all of these developments effectively and ways in which you can keep your enterprise relevant.

  • How IT System Management Is Providing CIO's with a Collaborative Solution to Managing Data Center Responsibilities

    This expert eGuide offers an inside look at IT service management, some of the benefits various support solutions offer and what you should look for in an ITSM tool. Also, engage in some opinions CIO's have on the subject of their ITSM pain points.

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