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  • Powering Digital Transformation with ITSM

    In this exclusive e-guide, CTO Niel Nickolaisen explores why an IT service management (ITSM) strategy is essential to driving digital transformation in your enterprise. Next, learn from expert Harvey Koeppel as he reveals 7 CIO tips for the ITSM roadmap ahead.

  • Five Key Initiatives To Wow Your Workforce With Your Service Desk

    In this white paper, learn about five ways you can improve your service desk both internally and externally. Read on and see how you can enhance your workforce's productivity, improve end-user satisfaction, and much more.

  • 5 Key Initiatives to Optimize Service Delivery

    To optimize the productivity and happiness of the workforce, it's critical that they see the service desk as effective, pleasant, and easy to work with. This Forrester resource reveals 5 key initiatives that can maximize the effectiveness of your service desk.

  • On the Radar: ServiceNow Express and IT Service Automation

    In this paper, key into a detailed overview of ServiceNow, firmly established as one of the most important leaders in the IT service management (ITSM) space, and discover a fresh-on-the-market offering aimed specifically at the SME and mid-market.

  • CIOs: 3 IT Imperatives to Transform the Enterprise

    This resource presents key insights from a recent CIO leadership forum in which senior IT leaders shared strategies for IT innovation. Learn the 3 imperatives that these leaders used to transform their enterprise.

  • Buyer's Guide: IT Service Support Management Tools

    This Gartner resource compares leading IT service support management vendors, evaluating the pros and cons of each option. Read on to determine which vendor fits your organization's needs.

  • Get a Technical Support Makeover and Transition into an ITSM Star

    This white paper examines how by transitioning to modern ITSM systems, IT departments can transform themselves from an archaic, inefficient, ad hoc model into a capable operation that not only fixes IT issues quickly, but also boosts the entire organization. View now and learn how to get started.

  • Shadow IT: The Impact on Technical Support and the Opportunities for IT

    View this white paper now and uncover how businesses can support the growing movement of Shadow IT and see for yourself how to ensure that the need for efficient mobile computing doesn't impede the progress of your business.

  • IT Stress Test: Diagnosing Your Service Management Problems

    This resource provides a quick and easy interactive stress test to help you diagnose the causes of your biggest IT headaches. Take the test now to learn how can proactively improve your organization rather than simply fix what's broken.

  • Today’s State of Work: The Productivity Drain

    This white paper examines the inherent, time-consuming and expensive issue faced by IT managers that rely on manual processes. View now and see how automation and consumerization of support services seek to abolish this problem once and for good.

  • Today's State of Work: The Productivity Drain

    This resource presents the results from interviews with nearly 1,000 managers at companies across the globe. Read on to learn 3 reasons why administrative duties takes up so much time and to discover a solution that can make work IT processes more productive.

  • IT Services: 5 Common Mistakes to Avoid

    This brief resource reveals the 5 common traps that IT needs to avoid in order to deliver high-quality services. Read on to learn how to avoid these mistakes with key steps like simplify your environment, provide a self-service portal for users to submit all requests, and 3 more.

  • Legacy ITSM Systems Leave Businesses in the Lurch

    This resource explains why legacy ITSM systems aren't able to meet today's challenges. Learn how obsolete service management systems are preventing you from being able to allocate more of the IT budget toward innovative projects, harness the talents of the millennial workforce, and more.

  • A Strategy for Superior IT Service Management

    Access this brief resource to learn about an IT service model that automates the flow of work, streamlining the delivery of services at record pace. Discover how you can consolidate resource data into a single system of record, quickly build business applications with pre-built services and templates, and much more.

  • ITSM Drives Digital Transformation at the NHS Education for Scotland

    In this brief video, Christopher Wroath, Interim Director of Digital Transformation, explains why not changing to a service management culture is not an option at the NHS Education for Scotland. Uncover how this enables them to demonstrate a properly integrated service-led experience for trainees.

  • Building a Solid Foundation for Service Management

    In this webcast, Andy Garrett, Head of IT Service Development at Travis Perkins Plc, explains how they modernized their ITSM strategy. Tune in to discover the key factors that set them up for success.

  • Today's Digital Enterprise Demands a New Kind of ITSM Support

    In this expert e-guide, discover why a fresh approach to ITSM is not only required to remain competitive—it's essential for survival—and learn how SABRE technology is redefining ITSM support.

  • Take the First Steps Toward Effective SIAM

    In this brief video, an industry expert explains why an effective Service Integration and Management (SIAM) function is more than just vendor management. Tune in for best practices on how to get started with SIAM.

  • Extending ITSM Value Beyond IT with PPM

    In this brief video, Katie Irvine, Senior Operations Analyst at Standard Life, explains how they extended the value of their ITSM platform to support Project and Portfolio Management. Tune in to learn how you can achieve similar benefits.

  • The Benefits of Service-Aware CMDB

    This brief video explores how Ahold Europe leveraged a service-aware Configuration Management Database (CMDB) strategy to create a single source of truth for IT.

  • Everything as a Service: Improve Workflow in All Departments

    In this brief video, learn how you can leverage Everything as a Service to enable automation and efficiency across your organization. Discover how to deliver everything from employee onboarding, to invoicing, to cloud provisioning as a service.

  • Enable Enterprise-Grade Cloud Scalability and Resiliency

    This brief video explores a cloud solution designed for scalability and resilience. Learn how this Everything as a Service cloud can provide complete visibility into your IT resources, maximize uptime, consolidate processes, and more.

  • Is Email Sapping your Organization's Productivity?

    In this webinar, Dave Wright, Chief Strategy Officer at ServiceNow, and Ron Markham, Strategy Leader at ServiceNow, address the drain in enterprise-level productivity, and the role of email in this drain. Access this video now to examine a cloud-based service that will streamline otherwise complex work processes.

  • 8 Tips for Building an IT Asset Management Program

    This white paper outlines 8 specific recommendations for building an IT Asset Management (ITAM) program that delivers measurable business value while saving you time, money, and hassle.

  • Next-Gen ITSM: Why IT is Undergoing a Revolution

    This white paper reveals why IT is undergoing a revolution, and why it is time to get ahead of the curve and embrace the shift. Read on for a closer look into the IT revolution and how it's changing the game.

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