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  • Delivering Service Management That People Actually WANT To Use

    Tune into this webinar to learn about 10 ways you can deliver a more desirable service management experience to your users. Watch now and learn about essential tips, obstacles to avoid, and more.

  • ServiceNow ServiceWatch Economic Impact Study

    This case study dives into one system that can help deliver the transparency needed to keep all critical components up and running. View now and see for yourself how this top-down approach to service monitoring can vastly help reduce the amount of downtime, outages, and more that occur in your business.

  • Stage 1 ITSM eBook Consolidate Get Control of Service Desk

    This white paper examines how consolidation can help businesses overcome the seemingly never-ending challenges of the service desk. Read on to learn how IT infrastructure library best practices can play a critical role in improving the overall efficiency of service desk workloads.

  • 8 Tips for Winning the IT Asset Management Challenge

    Access this white paper for eight steps on how to win the IT asset management challenge. Inside, learn how define your physical and virtual assets, how to understand the complete lifecycle of your assets, and more.

  • An ITIL eBook That Is Not Boring
: Your pain-free guide to ITIL and Service Strategy

    In this informative white paper, uncover the five components to a successful ITIL strategy. Inside learn how to define ITIL in your own business, and see the powerful and valuable influence it can have on your operations.

  • 2015 Gartner Magic Quadrant for ITSSM

    In this Magic Quadrant provided by Gartner, discover how vendors measure up against one another with ITSSM tools.

  • Powering Digital Transformation with ITSM

    In this exclusive e-guide, CTO Niel Nickolaisen explores why an IT service management (ITSM) strategy is essential to driving digital transformation in your enterprise. Next, learn from expert Harvey Koeppel as he reveals 7 CIO tips for the ITSM roadmap ahead.

  • Five Key Initiatives To Wow Your Workforce With Your Service Desk

    In this white paper, learn about five ways you can improve your service desk both internally and externally. Read on and see how you can enhance your workforce's productivity, improve end-user satisfaction, and much more.

  • 5 Key Initiatives to Optimize Service Delivery

    To optimize the productivity and happiness of the workforce, it's critical that they see the service desk as effective, pleasant, and easy to work with. This Forrester resource reveals 5 key initiatives that can maximize the effectiveness of your service desk.

  • OVUM Express Report

    In this paper, key into a detailed overview of ServiceNow, firmly established as one of the most important leaders in the IT service management (ITSM) space, and discover a fresh-on-the-market offering aimed specifically at the SME and mid-market.

  • CIOs: 3 IT Imperatives to Transform the Enterprise

    This resource presents key insights from a recent CIO leadership forum in which senior IT leaders shared strategies for IT innovation. Learn the 3 imperatives that these leaders used to transform their enterprise.

  • Buyer's Guide: IT Service Support Management Tools

    This Gartner resource compares leading IT service support management vendors, evaluating the pros and cons of each option. Read on to determine which vendor fits your organization's needs.

  • Aberdeen: Get a Technical Support Makeover and Transition to an ITSM Star

    This white paper examines how by transitioning to modern ITSM systems, IT departments can transform themselves from an archaic, inefficient, ad hoc model into a capable operation that not only fixes IT issues quickly, but also boosts the entire organization. View now and learn how to get started.

  • Shadow IT HDI Report

    View this white paper now and uncover how businesses can support the growing movement of Shadow IT and see for yourself how to ensure that the need for efficient mobile computing doesn't impede the progress of your business.

  • IT Stress Test: Diagnosing Your Service Management Problems

    This resource provides a quick and easy interactive stress test to help you diagnose the causes of your biggest IT headaches. Take the test now to learn how can proactively improve your organization rather than simply fix what's broken.

  • Today’s State of Work: The Productivity Drain

    This white paper examines the inherent, time-consuming and expensive issue faced by IT managers that rely on manual processes. View now and see how automation and consumerization of support services seek to abolish this problem once and for good.

  • Today's State of Work: The Productivity Drain

    This resource presents the results from interviews with nearly 1,000 managers at companies across the globe. Read on to learn 3 reasons why administrative duties takes up so much time and to discover a solution that can make work IT processes more productive.

  • IT Services: 5 Common Mistakes to Avoid

    This brief resource reveals the 5 common traps that IT needs to avoid in order to deliver high-quality services. Read on to learn how to avoid these mistakes with key steps like simplify your environment, provide a self-service portal for users to submit all requests, and 3 more.

  • Legacy ITSM Systems Leave Businesses in the Lurch

    This resource explains why legacy ITSM systems aren't able to meet today's challenges. Learn how obsolete service management systems are preventing you from being able to allocate more of the IT budget toward innovative projects, harness the talents of the millennial workforce, and more.

  • A Strategy for Superior IT Service Management

    Access this brief resource to learn about an IT service model that automates the flow of work, streamlining the delivery of services at record pace. Discover how you can consolidate resource data into a single system of record, quickly build business applications with pre-built services and templates, and much more.

  • ITSM Drives Digital Transformation at the NHS Education for Scotland

    In this brief video, Christopher Wroath, Interim Director of Digital Transformation, explains why not changing to a service management culture is not an option at the NHS Education for Scotland. Uncover how this enables them to demonstrate a properly integrated service-led experience for trainees.

  • Building a Solid Foundation for Service Management

    In this webcast, Andy Garrett, Head of IT Service Development at Travis Perkins Plc, explains how they modernized their ITSM strategy. Tune in to discover the key factors that set them up for success.

  • Today's Digital Enterprise Demands a New Kind of ITSM Support

    In this expert e-guide, discover why a fresh approach to ITSM is not only required to remain competitive—it's essential for survival—and learn how SABRE technology is redefining ITSM support.

  • Take the First Steps Toward Effective SIAM

    In this brief video, an industry expert explains why an effective Service Integration and Management (SIAM) function is more than just vendor management. Tune in for best practices on how to get started with SIAM.

  • Extending ITSM Value Beyond IT with PPM

    In this brief video, Katie Irvine, Senior Operations Analyst at Standard Life, explains how they extended the value of their ITSM platform to support Project and Portfolio Management. Tune in to learn how you can achieve similar benefits.

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