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  • Gartner: Rethinking CRM Customer Service Fundamentals

    To survive in the changing business landscape, your entire enterprise now needs to be involved in customer service, not just one department. This Gartner report takes an in-depth look at the 3 guiding principles of renewing your CRM and customer service strategy for the next generation of customers.

  • The Essential Checklist for Modernizing Customer Service (ebook)

    One survey revealed that companies with the best customer service are 127% more likely to enable inter-departmental collaboration than the average company. Access this e-book to see what else this survey revealed and how you can modernize your organization's customer service.

  • Survey Report: Putting Service First

    In a survey of 200 senior customer service managers, it was found that the top customer service providers all provided their customers with self-service options. Access the rest of the survey now to find what else the top providers had in common, and how you can reach the top tier of customer service.

  • IDC Market Spotlight - Maturity Model

    Any organization can make a good product. One way modern organizations are using to differentiate themselves is excellent, differentiated customer service. Read this white paper for information on new demands that technologies such as IoT are placing in customer service, and how you can utilize them to create proactive service in your organization.

  • HBR White Paper: Beyond CRM

    Studies show that a 5% increase in customer loyalty can increase profits up to 95%, and acquiring a new customer is 5 to 25 times more expensive than retaining and existing one. Read this whitepaper to unlock the organizational keys to better customer service, and how to achieve it without too much re-organization.

  • A Quick Guide to Modernizing Customer Service

    80 percent of businesses believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Download this white paper to explore how to redefine the fundamentals of customer service by bringing together people, workflows, and systems to proactively resolve issues and optimize the service experience.

  • It's Time for DevOps and IT Ops to Work Together and Manage the New Integrated Data Center Trend

    This expert eGuide analyzes the ways in which dev ops and IT ops professionals will have to work in a cross-functional team, the specific skills they will need to adopt as well as some of the challenges they will face during the integration process.

  • As Digital Transformation Drives Innovation, Make Sure Your IT Service Management Doesn't Fall Behind

    This eGuide addresses the growth of ITSM methods, tools, and processes. Also, engage in seven CIO tips for existing and upcoming ITSM changes that are reconstructing IT services, how to manage all of these developments effectively and ways in which you can keep your enterprise relevant.

  • How IT System Management Is Providing CIO's with a Collaborative Solution to Managing Data Center Responsibilities

    This expert eGuide offers an inside look at IT service management, some of the benefits various support solutions offer and what you should look for in an ITSM tool. Also, engage in some opinions CIO's have on the subject of their ITSM pain points.

  • Limitations of Customer Self-Service for Contact Centers

    Today's customers are more empowered and informed than ever, and they expect self-service to be available. In this e-guide, Scott Sachs of SJS Solutions discusses some of the challenges you will need to address, including more complicated inquiries and reduced opportunities to enhance customer engagement.

  • Blended IT and Security Operations: Where's the Balance?

    Within this informative e-guide, you'll learn the benefits – and the risks – of integrating IT and security operations. Discover how you can leverage information collected from multiple data sources to get an accurate picture about the issues affecting both security and performance.

  • How To Get the Most Out of SOCs

    This e-guide teaches you how to refocus your security efforts on detection through continuous monitoring and greater network visibility. Learn how to set up your security operations center (SOC) to achieve more timely detection capabilities and learn from industry-recognized security expert Eric Cole, on how to get the most out of SOCs.

  • A New Service Integration and Management Concept for Growing Businesses

    This exclusive eGuide addresses the role of this new concept, service level agreements (SLAs), some of the points of value it can offer your business, as well as number of helpful tips to keep in mind if you are deciding to implement the system.

  • ITSM Problem Management: What Are Your Pain Points?

    If digital transformation is on your CIO agenda, then a top-of-class ITSM strategy had better be also. In this expert guide, Emily McLaughlin, Content Development Strategist at searchCIO, converses with several notable CIOs who identify their organizations' biggest ITSM pain points, including business-user expectations and risk.

  • The Digital Roadmap Demands a New Kind of ITSM Support

    The IT service management (ITSM) times truly are a' changing, and traditional ITSM tactics just don't cut it in today's digitally disrupted marketplace. Discover in this expert guide how to boost IT service delivery in today's digitally enabled marketplace, see how SABRE technology redefines ITSM support.

  • Delivering Enterprise Value with Service Management

    This IDC Research report provides an analysis of the business value that 10 businesses are achieving with cloud-based IT service management services. Read on to increase service management productivity across your business by automating repeatable processes, and more.

  • Today's State of Work: The IT Service Experience Gap

    Read this report to discover several key steps you can take to close the gap between IT service expectations and actual delivery, including instruction on streamlining processes, automating tasks, and creating refined digital interfaces for your applications.

  • The Future of IT: From Chaos to Service Automation

    Download this exclusive white paper to learn how service automation offers a life raft for those IT departments struggling to stay afloat in the new sea of complexities. View now and find a clear way in your voyage to modern IT success.

  • Trends 2016: The Future of Customer Service

    Today's customer expectations for easy, effective, and personal service are shaping customer service technology priorities. Explore this summary of the top 10 customer service trends that application development and delivery (AD&D) pros and CIOs alike must pay attention to.

  • How to Prevent Healthcare Cybersecurity Attacks

    In this e-guide, we chat with the former CIO of Community Health Systems as he discusses how to prevent healthcare cyberattacks and lessons learned during his career. Uncover best practices on maintaining proper healthcare security.

  • Healthcare Cybersecurity Best Practices

    In this expert e-guide, find out what CIOs attending HIMSS 2016 had to say on how to best identify and protect against healthcare cybersecurity vulnerabilities. Plus, learn why one CIO believes network monitoring is the key to cybersecurity in healthcare.

  • The State of Incident Response

    Take a close-up look at the current practices and challenges associated with incident response processes and technologies. Browse through tips from IT leaders to guide your security framework.

  • Today's Digital Enterprise Demands a New Kind of ITSM Support

    In this expert e-guide, discover why a fresh approach to ITSM is not only required to remain competitive—it's essential for survival—and learn how SABRE technology is redefining ITSM support.

  • Differentiating Hyper-Converged Infrastructures: A Vendor Profile

    In this white paper, you'll learn about one hyperconvergence provider and all of the features it offers to fit in with your workloads and company philosophy.

  • How to Reap the Benefits of a Flexible ITSM Platform

    This eguide explains how to remain business-aligned, operationally controlled and cost-effective with an evolving ITSM.

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