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  • Delivering Enterprise Value with Service Management

    This IDC Research report provides an analysis of the business value that 10 businesses are achieving with cloud-based IT service management services. Read on to increase service management productivity across your business by automating repeatable processes, and more.

  • Today's State of Work: The IT Service Experience Gap

    Read this report to discover several key steps you can take to close the gap between IT service expectations and actual delivery, including instruction on streamlining processes, automating tasks, and creating refined digital interfaces for your applications.

  • The Future of IT: From Chaos to Service Automation

    Download this exclusive white paper to learn how service automation offers a life raft for those IT departments struggling to stay afloat in the new sea of complexities. View now and find a clear way in your voyage to modern IT success.

  • Trends 2016: The Future of Customer Service

    Today's customer expectations for easy, effective, and personal service are shaping customer service technology priorities. Explore this summary of the top 10 customer service trends that application development and delivery (AD&D) pros and CIOs alike must pay attention to.

  • Healthcare Cybersecurity Best Practices

    In this expert e-guide, find out what CIOs attending HIMSS 2016 had to say on how to best identify and protect against healthcare cybersecurity vulnerabilities. Plus, learn why one CIO believes network monitoring is the key to cybersecurity in healthcare.

  • The State of Incident Response

    Take a close-up look at the current practices and challenges associated with incident response processes and technologies. Browse through tips from IT leaders to guide your security framework.

  • Today’s State of Work: The Service Experience Gap

    This white paper examines how businesses can close the gap in their workplace services by taking a full-on consumerization approach to their strategies. Read on to learn more.

  • Delivering Service Management That People Actually WANT To Use

    Tune into this webinar to learn about 10 ways you can deliver a more desirable service management experience to your users. Watch now and learn about essential tips, obstacles to avoid, and more.

  • ServiceNow ServiceWatch Economic Impact Study

    This case study dives into one system that can help deliver the transparency needed to keep all critical components up and running. View now and see for yourself how this top-down approach to service monitoring can vastly help reduce the amount of downtime, outages, and more that occur in your business.

  • Stage 1 ITSM eBook Consolidate Get Control of Service Desk

    This white paper examines how consolidation can help businesses overcome the seemingly never-ending challenges of the service desk. Read on to learn how IT infrastructure library best practices can play a critical role in improving the overall efficiency of service desk workloads.

  • 8 Tips for Winning the IT Asset Management Challenge

    Access this white paper for eight steps on how to win the IT asset management challenge. Inside, learn how define your physical and virtual assets, how to understand the complete lifecycle of your assets, and more.

  • An ITIL eBook That Is Not Boring
: Your pain-free guide to ITIL and Service Strategy

    In this informative white paper, uncover the five components to a successful ITIL strategy. Inside learn how to define ITIL in your own business, and see the powerful and valuable influence it can have on your operations.

  • 2015 Gartner Magic Quadrant for ITSSM

    In this Magic Quadrant provided by Gartner, discover how vendors measure up against one another with ITSSM tools.

  • Powering Digital Transformation with ITSM

    In this exclusive e-guide, CTO Niel Nickolaisen explores why an IT service management (ITSM) strategy is essential to driving digital transformation in your enterprise. Next, learn from expert Harvey Koeppel as he reveals 7 CIO tips for the ITSM roadmap ahead.

  • Five Key Initiatives To Wow Your Workforce With Your Service Desk

    In this white paper, learn about five ways you can improve your service desk both internally and externally. Read on and see how you can enhance your workforce's productivity, improve end-user satisfaction, and much more.

  • 5 Key Initiatives to Optimize Service Delivery

    To optimize the productivity and happiness of the workforce, it's critical that they see the service desk as effective, pleasant, and easy to work with. This Forrester resource reveals 5 key initiatives that can maximize the effectiveness of your service desk.

  • OVUM Express Report

    In this paper, key into a detailed overview of ServiceNow, firmly established as one of the most important leaders in the IT service management (ITSM) space, and discover a fresh-on-the-market offering aimed specifically at the SME and mid-market.

  • CIOs: 3 IT Imperatives to Transform the Enterprise

    This resource presents key insights from a recent CIO leadership forum in which senior IT leaders shared strategies for IT innovation. Learn the 3 imperatives that these leaders used to transform their enterprise.

  • Buyer's Guide: IT Service Support Management Tools

    This Gartner resource compares leading IT service support management vendors, evaluating the pros and cons of each option. Read on to determine which vendor fits your organization's needs.

  • Aberdeen: Get a Technical Support Makeover and Transition to an ITSM Star

    This white paper examines how by transitioning to modern ITSM systems, IT departments can transform themselves from an archaic, inefficient, ad hoc model into a capable operation that not only fixes IT issues quickly, but also boosts the entire organization. View now and learn how to get started.

  • Shadow IT HDI Report

    View this white paper now and uncover how businesses can support the growing movement of Shadow IT and see for yourself how to ensure that the need for efficient mobile computing doesn't impede the progress of your business.

  • IT Stress Test: Diagnosing Your Service Management Problems

    This resource provides a quick and easy interactive stress test to help you diagnose the causes of your biggest IT headaches. Take the test now to learn how can proactively improve your organization rather than simply fix what's broken.

  • Today’s State of Work: The Productivity Drain

    This white paper examines the inherent, time-consuming and expensive issue faced by IT managers that rely on manual processes. View now and see how automation and consumerization of support services seek to abolish this problem once and for good.

  • The Digital Roadmap Demands a New Kind of ITSM Support

    The IT service management (ITSM) times truly are a' changing, and traditional ITSM tactics just don't cut it in today's digitally disrupted marketplace. Discover in this expert guide how to boost IT service delivery in today's digitally enabled marketplace, see how SABRE technology redefines ITSM support.

  • How to Prevent Healthcare Cybersecurity Attacks

    In this e-guide, we chat with the former CIO of Community Health Systems as he discusses how to prevent healthcare cyberattacks and lessons learned during his career. Uncover best practices on maintaining proper healthcare security.

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