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CRM Research

  • Use Embedded to Business: Extend the Reach and Benefits of Analytics

    Sponsored by: Pentaho Corporation

    Access this informative white paper to understand the development of necessary Information Management (IM) infrastructures in order to support the integration of a Business Intelligence- (BI) and analytics-rich porftolio. Learn the different application integration architectures supported by various vendors.

  • eBook: 5 Steps to Building a Customer Experience-Driven Contact Center

    Sponsored by: Genesys

    Download this eBook to learn how to orchestrate service delivery for important customer journeys, how you can empower agents with a 360 degree view of the customer across multiple channels, and find a simple and cost-effective route to delivering effortless omnichannel customer experiences.

  • Secrets to Bolstering Customer Experience Management Strategies

    Sponsored by: Oracle Corporation

    Access this expert e-guide to learn how a strong analytics program can boost customer loyalty by creating engaging personalized customer experiences for your organization. Read on to discover the critical role contact centers play in customer experience management. Uncover tips for optimizing your contact center.

  • Data's Pivotal Role in Improving Customer Experience

    Sponsored by: Oracle Corporation

    Access this expert e-guide to learn how you can improve your customer experience with quality customer data. Uncover 5 ways using data can lead to happier customers. Read on to see how companies like 7-Eleven, Walgreens, and Mazda have used cloud and mobile technology to boost customer loyalty and how this strategy could work for your business.

  • Delivering excellent service in a multi-channel world

    Sponsored by: Oracle Corporation UK Ltd

    Learn how your business can manage your customer's multichannel service experiences. Access this expert e-guide to discover how data analytics can facilitate a more individualized experience though seamless customer data. Read on to get tips for creating a personalized customer experience.

  • Digital Experience on Cloud: Accelerating Speed-to-Market and Reducing Cost

    Sponsored by: IBM

    Watch this exclusive webinar to learn more about how you can accelerate speed-to-market and reduce costs in your organization by using cloud technology. Discover how cloud technology can create exceptional user experiences by enabling easy agent access to customer records.

  • Omni-Channel Digital Experiences Made Easy

    Sponsored by: IBM

    Learn how your organization can capitalize on the popularity of mobile devices by delivering multichannel web experiences to any smartphone or tablet. Access this exclusive white paper to discover how you can identify devices and direct web experience, and build responsive multichannel mobile experiences, with one software platform.

  • Are You Ready for Mobile Captue?

    Sponsored by: IBM

    Learn if you are ready to make a shift to mobile capture to improve your customer service and process agility. Read on to get the top 10 questions to ask before you make your move.

  • The central role of Content Management in Case Management

    Sponsored by: IBM

    Learn more about how case management technologies can help you drive effective outcomes in 3 different kinds of knowledge work scenarios, and how a clear content management strategy underpins success in case management.

  • The Multichannel Mandate: Ready, Set, Automate

    Sponsored by: SearchCRM

    Automation technology can help contact centers get tie multichannel communications together and offer better customer service -- if it's set up and executed properly.

  • Get The Most Out Of Multichannel Marketing Automation Software

    Sponsored by: Teradata

    Learn more about how you can implement a seamless omni-channel communications system using automation to engage your customers across multiple touch points. Read on to get marketing automation software buying considerations

  • The Business Value of CX: Deliver a Great Customer Experience

    Sponsored by: Oracle Corporation

    Watch this exclusive video to hear from Brian Curran, VP of customer experience strategy at Oracle. Listen as he gives an insightful overview of the complexities of customer experience, and learn how you can deliver outstanding experiences that fulfill customer desires, encourage loyalty, and boost revenue.

  • A Buyer’s Guide to Customer Relationship Management Solutions

    Sponsored by: NetSuite

    Read this white paper for a guide to CRM solutions and get insights into trends and evaluation criteria.

  • The Business Value of CX: How to Keep Your Customers

    Sponsored by: Oracle Corporation

    Access this short video to hear from Vice President of customer experiences at Oracle, Brian Curran. Discover Brian's strategy for fostering sustainable growth through outstanding customer experiences and relationships. Watch more to learn how you can promote loyalty through customer empathy and connection.

  • Five Best Practices to Strengthen Your Sales Analytics Initiative

    Sponsored by: Qlik

    This report explores how sales organizations can leverage analytics to determine where to target their sales efforts; to capture and report on selling activities; and more. Read on to learn 5 best practices for strengthening your enterprise's sales analytics initiative to ensure its success.

  • Banca Carige Provides Superior Customer Service with Innovative Mobile Services

    Sponsored by: IBM

    This case study describes how Italian bank Banca Carige developed an understanding of consumer behavior through analytics, and also launched new mobile services to engage and retain customers.

  • Why Cloud-Based Customer Service Is So Essential Now

    Sponsored by: Oracle Corporation

    Access this short video to hear from Vice President of customer experience strategy at Oracle, Brian Curran, on the benefits of using cloud technology to improve customer experience. Watch as he emphasizes key point like agility, quick set up, flexibility, and hybrid capabilities that come with cloud technology.

  • 10 Ways to Put Your Marketing Data into Sharp Focus

    Sponsored by: Birst

    In this e-book we will showcase ten use cases where marketers are able to connect the dots between their online and offline sources of data to understand the complete customer journey, from audience to prospect to profitable customer.

  • Gartner Customer Strategies & Technologies Summit 2015

    Sponsored by: Gartner

    Access this event brochure on the 2015 Gartner Customer Strategies & Technologies Summit on June 10-11 in London to find out more about this year's keynote speakers and presentations, along with information on three easy ways to register today.

  • The Business Value of CX: Attracting New Customers

    Sponsored by: Oracle Corporation

    Access this brief video to hear from Brian Curran the VP of customer experience at Oracle to learn more about the fundamentals of attracting new customers and fostering loyalty through exceptional customer experiences.

  • Case Study: Q-See Improves Customer Service in the Cloud

    Sponsored by: Oracle Corporation

    Access this brief video to hear from chief customer care officer Barry Lieberman of Q-See and learn more about their unique customer service needs and how they were able to solve them using oracle products. Continue on to determine if this product could be right for your business.

  • HOSTING Empowers Customers with Oracle Service Cloud

    Sponsored by: Oracle Corporation

    Access this video to learn more about HOSTING's needs and how they were able to create exceptional customer experiences with up-to-the minute data. Watch now to learn how HOSTING was able to improve upon their customer experiences by gathering data along every touch point with cloud technology.

  • Seamless Service and Commerce Drives online conversions

    Sponsored by: Oracle Corporation

    Access this exclusive white paper to learn more about seamless service and commerce, to drive your online sales through outstanding customer support. Read on to get 5 best practices for delivering seamless service and commerce.

  • How Personalized, Compliant Service Boosts Loyalty and Avoids Liability

    Sponsored by: Oracle Corporation

    Access this informative white paper to learn more about the complex relationship between compliance and personalization. Get 5 steps to boost loyalty and avoid liability.

  • Field Service Management in the Cloud

    Sponsored by: Oracle Corporation

    Explore this in-depth white paper to learn why the field service industry has been hesitant to adopt cloud technology. Find out more about the potential benefits associated with switching your on-premises systems to cloud solutions

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