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CRM Research

  • Full-featured mobile CRM at your fingertips

    Sponsored by: Infor

    Mobility is becoming the norm. Extending your CRM solution to smartphones and other mobile devices gives your field force a strong competitive advantage that can help drive revenue and enhance the customer experience. Learn about a mobile CRM solution and the benefits this technology delivers.

  • CRM: Customer Relationship Mobility

    Sponsored by: Infor

    66% of interrnet traffic will be viewed on mobile devices by 2016. Learn about the state of mobility, the need for mobile CRM access for your sales team, and a mobile CRM solution.

  • Deliver Superior Customer Interactions

    Sponsored by: IBM

    Good customer service means real-time engagement and a coordinated response. In this resource center, access demonstrations that show how to effectively engage with and respond to customers, as well as accelerate onboarding, cut costs and improve service.

  • Elevate the Employee Experience With Consumer-Oriented IT Service Delivery

    Sponsored by: Gartner

    We are at the dawn of a new era of IT deployment styles, one that we call the era of consumer-led IT and optimized employee experience is crucial to continued business growth. In this white paper, learn about key challenges and recommendations for adapting to the ear of consumer-led IT. Read on to discover 4 consumer-led IT best practices.

  • Infor CRM Cloud Brochure

    Sponsored by: Infor

    What if you could combine the flexibility and rapid time-to-value of traditional SaaS solutions with the security and control of on-premise solutions? Read on to learn how to combine SaaS and on-premise CRM solutions and the myriad benefits this technology presents.

  • Service Cloud Brings Intuitive UI to Customer Service and Support

    Sponsored by: Salesforce.com

    Call center agents need to be able to access customer account information, but historically they have struggled to do so. In this guide, explore how Service Cloud can help you streamline your agents' access to critical customer information, and how the platform's UI and Lightning development architecture play large roles in that.

  • Improving Customer Service with Knowledge Management Systems

    Sponsored by: Salesforce.com

    Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.

  • First Transit Transforms the Backbone of Their Fleet with SCM

    Sponsored by: Infor

    Tune into this video to discover how to optimize resource and labor utilization, improve inventory and shipping accuracy, respond faster to changing market conditions with an open architecture SCM platform. Learn how to gain the visibility you need to deliver the perfect order every time.

  • Up-To-Date Integrated Business Platform: YouGov Achieves Significant Growth

    Sponsored by: NetSuite

    In this case study, learn how YouGov, an international market research firm, was able to leverage an integrated business software suite successfully, giving them the latest ERP features without losing customization. Access now to learn how you can achieve a complete view of your business too.

  • One Integrated Solution Vs. Software Silos

    Sponsored by: NetSuite

    Data is often fragmented and scattered across silos, making it difficult and time-consuming to tie multiple sources of data together. Access this comparison guide to discover how a single, integrated software suite provides you with the key business data you need for a unified view of your customers.

  • How an Integrated Business Platform Helped Lucy Locket Grow its Online Business to 50% of its Revenue

    Sponsored by: NetSuite

    This case study examines how an integrated business platform helped Lucy Locket grow its online business to 50% of its revenue. Discover a cloud business solution that can help you easily manage finance, inventory, e-commerce, and CRM with real-time reporting and seamless scalability.

  • How an Integrated Business Platform Helped EcoBox Grow its Business by 500%

    Sponsored by: NetSuite

    This case study explores how EcoBox, a distributor of moving boxes and shipping supplies, expanded both its online business and retail stores through the use of an integrated, multi-functional business platform for its ERP, CRM, e-commerce and physical point-of-sale requirements.

  • A Buyer's Guide to ERP Business Management Software

    Sponsored by: NetSuite

    The definitions and implementations for ERP seem to vary from one site to the next. These differences, however, underscore the flexibility that can make an ERP system a powerful business management tool. Learn how the right ERP solution enables you to integrate a variety of functions into one complete system with this buyer's guide.

  • Tame Complexity in B2B Commerce

    Sponsored by: UXC Oxygen

    The key to effective B2B commerce is to make it incredibly easy for customers to find, learn about, and purchase products -- but that's just on the surface. Learn what it takes to make B2B commerce profitable by having the right systems in place behind the scenes.

  • Case Study: Streamlining Customer Service in Dental Care

    Sponsored by: Avaya TSG

    This case study examines the strategies one chain of dental practices adopted to streamline its patient service processes, including automated call redirection, reduced call center staff and phone lines, and more.

  • Build and Manage Highly Personalized User Experiences

    Sponsored by: UXC Oxygen

    Customers are looking for high-quality, relevant content within tailored, contextual experiences based on their available customer data. Discover fully-integrated strategies that let you build these experiences into seamless, cohesive omni-channel jaunts.

  • Healthcare Case Study: Improving Customer Experience and Cost-Efficiency

    Sponsored by: Avaya TSG

    In this case study, learn about a global pharmaceutical company improved its customer service and the productivity of its contact center while also achieving significant cost savings in communications.

  • Integrating with Salesforce Health Cloud

    Sponsored by: Salesforce.com

    Providers must build personalized, engaging relationships with each patient in order to succeed in today's healthcare industry. Learn how you can bridge the gap between data silos by integrating your EHR with a patient relationship manager in the cloud.

  • Deliver Contextual Customer Experiences and Unify Processes

    Sponsored by: UXC Oxygen

    22% of CEOs believe that business model change dictates the next big thing. Discover why delivering contextual customer experiences is key to meet new expectations and thrive in the new era.

  • Predictive Marketing Analytics Removes the Guesswork

    Sponsored by: SearchCRM

    Predictive marketing can eliminate the guesswork in the highly competitive marketplace and improve the customer journey on the road to increased sales.

  • Mining Data for a Personalized Customer Experience

    Sponsored by: UXC Oxygen

    Discover ways contextual marketing offers the ability to gain insights into each customer's motivations and intent, and how you can leverage these insights to deliver highly targeted and individualized experiences in real time.

  • Deploy a Truly Omnichannel Strategy

    Sponsored by: UXC Oxygen

    For many companies, making the digital transformation is a huge undertaking. Learn how to be smart with your time and resources as you fully integrate the customer journey across web, mobile, and social channels.

  • Creating the Perfect Commerce Experience for the Omni-Channel Customer

    Sponsored by: UXC Oxygen

    Customer loyalty is dependent on a brand's ability to deliver a consistent, compelling customer experience regardless of purchase path. Explore actionable strategies for uniting the customer experience for increased loyalty and repeat sales.

  • Driving Customer Loyalty through Network Service Quality

    Sponsored by: IBM

    Communication service providers (CSPs) are searching for CEM solutions that take advantage of the link between network service quality and customer loyalty. Read on to learn about the principles of next-generation CEM architecture and what that means for CSPs.

  • More effective interactions lead to more revenue generating transactions

    Sponsored by: Infor

    Customer relationship management is the key to success. To ensure that customers remain with your business is to ensure coordination between each aspect of your business. Learn how CRM solutions ease organization, boost workforce mobility, help provide actionable insights, what to look for in a solution, and more.

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