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CRM Research

  • Bring the Quoting Process Into the 21st Century

    Sponsored by: Quosal

    With references from 80's classic Back to the Future II, this e-book explores how implementing advanced proposal and quoting software can quickly bring your quoting process into the 21st century. Tap into 7 ways to get your quoting strategies out of the 90s to close more deals.

  • Trends 2016 - The Future of Customer Service

    Sponsored by: ServiceNow

    Read on to learn the top 10 current trends for application development and delivery pros supporting customer service operations. Write your company's roadmap and redefine customer service success in the age of the empowered customer.

  • Cold Calling is not Dead: Accelerate your Sales Performance

    Sponsored by: Salesforce

    While new generations of sales reps may prefer digital communications, the buyers they target will likely respond faster to cold calling. Learn 5 tips to make cold calling a successful endeavor in your organization.

  • Guide to Mastering Intelligent Customer Service

    Sponsored by: Coveo

    Today's customers are more empowered than ever, so naturally their expectations are changing across every industry. Use this e-book to explore the intelligent customer self-service approach, the balance between improving self-service and agent skills, as well as best practices.

  • Putting Customer Service First

    Sponsored by: ServiceNow

    Customer service is difficult to master, but this survey report offers insights from customer service leaders. Inside you will learn about common practices among these leaders and see how you can apply them within your organization.

  • A Quick Guide To Modernizing Customer Service

    Sponsored by: ServiceNow

    Many companies are struggling to increase customer loyalty because adopting a CRM tool to passively track issues is just the tip of the customer service iceberg. Explore a holistic approach that brings together people, workflows, and systems to deliver a superior customer experience.

  • Scaling the Great Wall: How to Deliver Superior Web Performance to End Users in China

    Sponsored by: Catchpoint Systems Inc.

    22% of the world's web users live in China, representing the largest eCommerce market, but it poses several problems. Access this e-book to learn about the unique challenges facing Internet content providers looking to expand their presence in the Chinese market.

  • The CMO Perspective: Global C-suite Study

    Sponsored by: IBM

    In this research study, drawing from the responses of 5,247 C-suite executives, you'll learn what techniques a multitude of enterprises have found promising for honing their competitive edge in customer experience management such as experimenting with collaborative business models, increasing one-on-one customer communication and more.

  • How to Provide Global Support for Customer Service

    Sponsored by: Zendesk

    The "follow-the-sun" support model was created to satisfy customers, regardless of time or location. This white paper explores this model and the different ways that it can be achieved. Discover how to deliver anytime, anywhere service and get global, fast with support team best practices – regardless of the size of your company.

  • Your Guide to Getting Omnichannel Customer Service Right

    Sponsored by: Zendesk

    A comprehensive view of your customers' transactions and behaviors can help you answer their questions, and maximize personalization through multiple channels. Access this resource for insight into omnichannel service strategies and imperatives.

  • 4 Ways to Drive Service Innovation with the Internet of Things

    Sponsored by: IBM

    Explore how organizations across multiple industries are using real-time insights to deliver better services to clients with an IoT approach to data collection and use. Uncover 4 ways to improve services with IoT and get real-world examples of how organizations from around the world are already using analytics to unlock the power of IoT data.

  • Yellowfin Honda France

    Sponsored by: Yellowfin

    This case study explains how Honda France found a web-based program that was hassle-free and allowed them to spend less time worrying about collecting analytics. See how they adopted a program which is accessible from mobile devices, merged seamlessly with their existing CRM platform, cut the cost of their existing BI capabilities, and more.

  • Modernize Your SAP Implementation — Make Real-Time Business a Reality

    Sponsored by: Pure Storage

    Learn how businesses can extract data directly from SAP ERP, CRM, and SCM systems and analyze data in real-time, enabling business managers to quickly make data-driven decisions.

  • Updating Marketing Technology as Part of Enterprise Digital Transformation

    Sponsored by: SAP

    As organizations undergo a digital transformation to the 3rd Platform of computing, marketing technology is both ahead and behind the curve. This white paper outlines the enterprise marketing technology challenges in a 3rd Platform world and discusses how new and legacy technology can be combined to provide a true 360-degree view of the customer.

  • Forbes Insights: Using Big Data to Elevate the Customer Experience

    Sponsored by: SAS

    This resource explains how you can implement big data analytics to improve your customer's experience. You'll learn how best to tackle data integration challenges and how to share information with customers in an effective manner.

  • Redefining Brand Performance for the 21st-Century

    Sponsored by: SAS

    This white paper explains how to most effectively gain insights into your brand's performance through a connected view of customer experience,competencies, commitment and customer insight. Gain ideas on how you can project a strong brand image focused on building your profit.

  • Analytics and the Customer Journey: 7 Best Practices for Delivering a Better Customer Experience

    Sponsored by: SAS

    This white paper explores how you can identify the critical factors that detract from a customer experience as well as decide how to rebuild positive experiences by mapping the customer journey. Uncover the 7 best practices for delivering a better customer experience and get helpful advice on data management, metrics, and more.

  • Five Ways CRM Tools Improve Constituent Relationships

    Sponsored by: Infor

    When it comes to customer relationships, engagement equals empowerment. Access this white paper to explore five ways CRM tools can help you improve the relationship you have with your customers.

  • Optimizing Customer Interactions with Analytics

    Sponsored by: SAS

    The following resource reveals the 5 types of customer data you should be collecting and analytics strategies that automate marketing campaigns, optimize customer engagement, and more.

  • Mastering Digital Transformation with CRM

    Sponsored by: bpm'online

    77% of businesses have digital transformation as their top priority. Digital transformation is seen as the ultimate challenge as it affects every aspect of the business. Access this e-book to learn how to achieve transformational agility with CRM technology to keep pace with an ever-changing market.

  • Customer Experience Analytics: Delivering More Personalized Customer Service

    Sponsored by: zendesk (bime by)

    In this e-guide, explore several customer experience initiatives to help you discern which tactics have the staying power it takes to make a positive impact on your company's ability to integrate analytics into its CRM systems. Find out how to derive actionable insights that can help you create a more personalized customer experience.

  • Maximize the Potential of Your CRM Technology & Stay Ahead of the Masses

    Sponsored by: Microsoft

    The modern successful business stays ahead of the rest by making technology a business advantage and using CRM technology to differentiate themselves from the masses. Access this resource to learn why your clients need CRM to uncover insightful customer data and trends they would otherwise miss, 3 ways CRM online can drive efficiency, and more.

  • Improving the Patient Experience: Portal Adoption Strategies that Work

    Sponsored by: Medfusion

    A patient portal is of little value if patients aren't signing up. Access this exclusive resource to leverage 15 proven strategies to develop your portal adoption action plan. Additionally, view an essential checklist as you formulate your strategies.

  • Why Add CRM to your Portfolio?

    Sponsored by: Microsoft

    Your clients need CRM whether they are willing to admit it or not. CRM is a productivity tool that they can't afford to miss out on. Learn what CRM solutions can do for your clients, why most of them are waiting to invest, and how to sell them on CRM's advantages.

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