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CRM Research

  • Contact center software features help fulfill the customer's journey

    Sponsored by: SearchCRM

    From cutting costs to guaranteeing a better customer service experience, contact center infrastructure updates can make a huge difference.

  • The 8 Types of Questions Your Customers Ask Online

    Sponsored by: [24]7

    Consumers want a one-stop shop for their customer service, but most companies fail to deliver this experience and live agents are expensive. That's where virtual agents come in. Access this white paper to learn which 8 types of questions virtual agents can handle and how to optimize your contact center to handle them.

  • Humanize the Customer Experience

    Sponsored by: [24]7

    49% of customers have switched brands due to bad customer experiences and feeling very disconnected from the companies they try to interact with. Access this white paper to discover 4 ways to humanize your digital customer experience.

  • Profiting from CRM Deployments in the Cloud

    Sponsored by: Microsoft

    Combining CRM and ERP cloud tools into a single strategy offers a level of visibility that is necessary to today's decision-making. Learn how you can help your clients make ordering, selling, invoicing and reporting processes easier and faster by leveraging streamlined business management software.

  • CW ANZ January 2017:¬†The role of cognitive computing in data analytics

    Sponsored by: ComputerWeekly.com

    This month's CW ANZ takes a look at how cognitive computing applications present new business challenges to enterprises.

  • Microsoft Dynamics 365 for Financials Partner FAQ

    Sponsored by: Microsoft

    Explore FAQs of Microsoft Dynamics 365. Find answers to commonly asked questions surrounding who the technology is really designed for, capabilities of the product, pricing and licensing, and partnership programs.

  • Economic Benefits of Migrating from On-Premises to Microsoft Office 365

    Sponsored by: Microsoft

    Over a 3-year period, Forrester interviewed 35 healthcare organizations that realized over $7.5 million in risk-adjusted benefits by moving their on-premise Microsoft Office solution to Microsoft Office 365. Access this infographic for results from Forrester's survey in numbers.

  • 6 Ways Your EMR is Coming up Short and How a CRM Solution Can Help

    Sponsored by: Microsoft

    Access this infographic to uncover 6 steps to use your CRM tools to boost your EMR system and positively impact the patient and provider experience.

  • CRM and the Future of Healthcare Engagement

    Sponsored by: Microsoft

    While CRM started as a tool for salespeople, CRM tools now play a vital role in healthcare as well. To understand the future of CRM in healthcare, it's important to understand how CRM solutions are being applied. Explore 5 common uses of CRM in healthcare, 4 ways analytics can serve healthcare and business purposes, and more.

  • Empowering Health

    Sponsored by: Microsoft

    Access this e-book to learn about 4 key health IT areas that support the evolution of healthcare, as well as how 5 health organizations are modernizing with cloud-first, mobile-first solutions.

  • The State of Customer Success

    Sponsored by: LogMeIn, Inc.

    Customer success is spreading rapidly across the tech industry. No one has been able to perfect it yet, but many have taken the right first steps. Access this white paper to learn about top industry trends affecting customer success, top challenges and capabilities, and more.

  • Make Every Day a Cyber Monday

    Sponsored by: SOTI Inc.

    84% of shoppers surveyed want to see more location-based technology. Access this e-book to learn how in-store mobile technology is shaping the future of retail. Discover the role the Internet of Things will play in future retail and what this means for e-commerce.

  • Build Better Mobile Apps Faster

    Sponsored by: Oracle Corporation UK Ltd

    Mobile developers are going to see an increase in options and complexity in the coming years. This webcast explores the depths of 5 universal mobile needs and explains how developers will need to approach the future of mobility.

  • How Visual Analytics Can Help You Get Fit For The Future of Retail

    Sponsored by: Qlik

    Learn how using visual analytics can help your company respond to the 3 shifts currently rocking the retail landscape. Discover how to serve the empowered consumer with personalized offers, improve your agile supply chain, analyze purchase patterns, and more.

  • Develop a Multichannel Strategy that Supports Customer Experience Management

    Sponsored by: BoldChat - LogMeIn

    Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.

  • What to Look for in Marketing Automation Software

    Sponsored by: Marketo

    When you're looking to buy marketing automation software, going beyond the basics and considering new capabilities are critical. Discover the features and functionality you may need for more advanced capabilities. Also learn the additional considerations that you should take into account before deploying marketing software.

  • The Definitive Guide to Social Marketing

    Sponsored by: Marketo

    Examine the phenomenon of social media and how it's affecting marketing strategies, CRM, brand engagement, and more. Uncover helpful tips for leveraging social media as a key marketing tool, as well as explore concepts like how to choose the right social media platforms, social media advertising, and more.

  • Jumpstart Your Account-Based Marketing

    Sponsored by: Marketo

    Account-based marketing (ABM) can be an effective approach for your business. But it's important that you lay the foundation for success. Learn important factors in building a successful ABM program and how you can achieve them, like: identifying high-yield target accounts, measuring campaign engagement to help set realistic sales goals, and more.

  • Video, Live Chat Usher in Multichannel Customer Service Challenges

    Sponsored by: BoldChat - LogMeIn

    Customers are demanding real-time customer service and contact centers are being forced to respond. Explore the pros and cons of 4 main communication channels, how to use customer data to your advantage, and how you can achieve multichannel customer service success.

  • How Calltech Communications Switched To Dynamic Visual Analytics Technology

    Sponsored by: Qlik

    Calltech Communications, a media management technology company, needed to replace their static reporting with dynamic visual analytics. In this case study, discover how they not only did this successfully, but also enabled their users to synthesize separate data sources, analyze trends within seconds, and more.

  • How Supply Chain Partners can Enhance Analytics by Sharing Data

    Sponsored by: Sage Software

    In this e-guide, we examine how sharing data between supply chain partners radically increases their chances of success when predicting customer demand. Find out how to boost data management from logistics to capacity planning, uncover tips for gathering supplemental data, and discover how CRM tools can improve supply chain management.

  • Is Online Video Chat the Path to a Personalized Customer Experience?

    Sponsored by: BoldChat - LogMeIn

    In this expert e-guide, customer experience pro Scott Sachs, President of SJS Solutions LLC, examines the maturation of online video chat as an effective tool in contact centers. Discover tips for architecting personalized customer journeys, and learn how to address some of the challenges of video-based customer service.

  • Reaching New Heights In Omnichannel Customer Service

    Sponsored by: BoldChat - LogMeIn

    Today's customer service professionals need to be able to reach out on whatever platform the customer feels the most comfortable with. In this expert e-guide, discover some tips on how to manage successful omnichannel customer service, as well as strategies for employing data monitoring to handle potential problems directly.

  • 5 Must-Have Features in a Marketing Automation Platform

    Sponsored by: Marketo

    Read this comprehensive list of features you should look for before choosing a marketing automation platform. See this breakdown of five key automation areas, with specific clusters of features outlined.

  • The Definitive Guide to Lead Generation

    Sponsored by: BlueBox(an IBM company)

    In this ebook, discover some tactics to successfully generate leads, as well as how to nurture those leads to create successful, profitable campaigns. Click inside to find out how best to use website forms, pay-per-click ads, email marketing, and more to discover leads, as well as how to turn those leads into marketing successes.

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