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CRM Research

  • Social Intelligence Guide for Marketing

    Sponsored by: Microsoft

    This informative white paper explores expert insights for maximizing ROI on social channels.

  • Customer Analytics in Action

    Sponsored by: IBM

    This brief video stresses the importance of engaging with your customers. Learn how to enable customer service with business analytics so they can be supportive through every step of the customer experience.

  • Case Study: How one Retailer Association Increased Sales and their Image

    Sponsored by: IBM

    This brief case study reveals what happened when a major player in the fashion retailer industry analyzed social conversations for a full year. Access this resource to discover how to similarly leverage social media analytics by noting key concepts that influence brand perception and purchase decisions.

  • Banks are Striking Gold in the Contact Center

    Sponsored by: Calabrio, Inc.

    This resource details how banking contact centers can streamline operations and drive success by discovering the true nature of all customer conversations. Access this white paper to discover how your bank can utilize analytics software to extract the highest value out of your contact centers.

  • The ABCs of Sales in the Modern Era

    Sponsored by: Microsoft

    In this e-book, explore the issues facing sales today along with the changes and developments your sales teams need to understand to succeed in the modern market.

  • Case Study: Turn Big Data and Analytics into Big Results

    Sponsored by: IBM

    In this video, C Spire's brand platforms and analytics manager Justin Croft illustrates his company's success with business analytics. Discover your own success with these tools when you learn how to be effective with customer insights.

  • Transforming the Customer Activated Retailer with Big Data and Analytics

    Sponsored by: IBM

    This brief video takes you through the process of using big data and analytics to enable the customer-activated retailer. Learn advanced techniques that let you infuse big data and analytics to create the most personalized engagement.

  • Delivering a Smarter Shopping Experience with Predictive Analytics

    Sponsored by: IBM

    This white paper demonstrates how predictive analytics allow organizations to leverage insights and apply practical usage across marketing and customer experience management functions. Access now and discover how to gain true competitive advantage.

  • Retain and Delight Your Customers by Applying Predictive Customer Intelligence

    Sponsored by: IBM

    The following white paper presents methods for coordinated, optimized, and effective customer interactions. Learn how predictive analytics allows users to determine the best action for each particular customer.

  • Real-Time Actionable Insights Made Easy

    Sponsored by: IBM

    This brief video demonstrates how to tap into the stream of big data generated by customer devices and hit the geospatial jackpot. Learn how to analyze data in motion so that you can see where your prospects are going, what you should offer them, and when to reach out to them.

  • 2015 Guide to Retail Technologies and Strategies

    Sponsored by: IBM

    This guide highlights effective approaches for retailers to enhance online and digital customer interactions, as well as identify financially sound business models and growth initiatives. Discover three imperatives organizations must get right and the tools to help them get there.

  • Study: How to Enable CMOs with Digital Marketing Capabilities

    Sponsored by: IBM

    The following report demonstrates CMOs' strengths and weaknesses regarding customer engagement. Learn how to enable these professionals, 74 percent of whom express intentions to improve their skills, by showing them how to build a robust digital marketing capability.

  • Case Study: Satisfied Customers Help Grow Auto Glass Business

    Sponsored by: IBM

    This brief case study features Carglass® Belgium and its road to "customer delight". You, too, can analyze service-related issues in a way that increases customer satisfaction while delivering insight to the business quickly and reliably.

  • Deliver the Best Action with Predictive Customer Intelligence

    Sponsored by: IBM

    This brief video provides a window into applying predictive analytics to customer information. Find out how to deliver the best action to your front line so your audience will have the optimal customer experience.

  • The New Frontier for Personalized Customer Experience

    Sponsored by: IBM

    It's time for companies to remove the transaction from the pedestal, and replace it with today's savvy customer. This paper offers the basics on creating a personalized, relevant experience for individual customers. Access now to learn how an effective customer intelligence strategy will drive revenue.

  • Shoppers Disrupted: Retailing Through the Noise

    Sponsored by: IBM

    Savvy technology-enabled customers are demanding what they want, when they want it and how they want it delivered. Access this executive report to understand the full potential of new technologies across the retail space.

  • Report Your Way to a Better Customer Relationship

    Sponsored by: Solarwinds N-able

    In this eBook you will discover why reports with a visual dashboard style graphic can quantify the value delivered to customers, building trust and creating value. Read now to put this strategy to work for your organization and creating lasting powerful customer relationships.

  • Invenio Solutions Success Story - Elevating the Science of Sales

    Sponsored by: Five9

    Access this brief case study to learn how Invenio implemented a cloud contact center platform to overcome the issues with their current legacy call systems infrastructure.

  • A Customer Engagement Strategy for Today's Multi-Channel Marketplace

    Sponsored by: Interactive Intelligence, Inc.

    This resource explains why putting your customers at the heart of your contact center operations is essential in today's multi-channel marketplace. Read on to learn 5 values by which contact centers can begin to deliver next-generation engagement and drive tangible value for the business as a whole.

  • Best Practices for Sales Development: Turning Leads into Opportunities

    Sponsored by: Conversica

    This e-book presents real-world, proven strategies for connecting internet-age sales innovations with time-tested sales expertise. Read on to learn best practices for inbound qualifying and outbound prospecting; how to incorporate artificial intelligence into lead engagement; and more.

  • Customer Experience Design: Optimising Systems for More Effective Customer Experience

    Sponsored by: Interactive Intelligence, Inc.

    This research clearly identifies several opportunities for improvement in areas where the actual service experience for insurance customers is misaligned with their expectations. Access this white paper now to learn how you can make adjustments to cater to customer's actual experiences rather than perceived performance.

  • Case Study: Humana Makes Software Development Customer-Centric

    Sponsored by: Pivotal

    In this exclusive video, you'll discover how your organization can design and build a unique, personalized customer experience. Watch now to learn from Humana's success.

  • Workforce Optimization and the Stellar Customer Experience

    Sponsored by: Interactive Intelligence, Inc.

    Studies show that 57% of your peers can relate improved customer experience to revenue/profit growth. This white paper is designed to help you understand what your customers expect from their experience, so read on and discover how leveraging workforce optimization tools can help deliver a positively memorable event for your audience.

  • 3.5 Billion Chinese Travelers. Just One Ticketing System

    Sponsored by: Pivotal

    Discover what system helped the largest railway system in the world effectively serve their ticketing needs by accessing this brief video infographic now. Learn how your organization can devise a similar strategy for ticketing and CRM success.

  • Delivering to the Broadcast Quality Generation

    Sponsored by: Limelight Networks, Inc.

    This white paper covers the impact of technologically savvy young adults on digital content publishing. Access now and discover details on what companies need to radically change in order to meet new demands for immediacy.

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