ComputerWeekly.com Research Library

Powered by Bitpipe.com

CRM Research

  • 25 Tips and Tricks For Amazing Customer Service

    Sponsored by: Salesforce.com

    Learn how to provide a tailored customer experience that today's sophisticated tech-savvy customers have come to expect. From boosting agent productivity to enabling a premier self-service experience that won't bust your budget, view now and get the top 25 tips guaranteed to help transform your team into a world-class service organization.

  • Best Practices for Transforming the Customer Experience with Connected Field Service

    Sponsored by: Salesforce.com

    Managing field service presents unique challenges that require a complete customer view to resolve: siloed teams out in the field, poor resource allocation, lack of mobile support, and lack of integration with CRM all raise the difficulty level. Find out how to resolve these pain points so you can deliver the ultimate customer experience.

  • How to Jumpstart Your Journey to the Cloud

    Sponsored by: Salesforce.com

    More than ever, businesses can harness the power of data to connect with each customer throughout the entire customer lifecycle. It's just a matter of leveraging the right technology to help you get there. Keep reading to find out how on-premise legacy solutions are holding you back and why now's the right time to move to the cloud.

  • Customer Analytics Enrich Customer Journey Design

    Sponsored by: IBM

    It's challenging to transform massive amounts of diverse customer information into actionable insights. Uncover key insights from a survey conducted with over 1000 global executives about customer analytics. Discover how you can proactively guide marketers and sales reps to drive revenue, shorten time to value, and more.

  • Painless Migration to a Subscription-Based Services Business Model

    Sponsored by: Oracle Corporation

    Subscription-based service business models are causing a major disruption in traditional marketplaces. This exclusive guide analyzes subscription-based service business models currently winning customers over and offers five key points to getting started with pay-as-you-go models.

  • Empower Your Techs with Video-Aided Remote Support Tools

    Sponsored by: LogMeIn, Inc.

    Only using the phone to troubleshoot a software issue can be challenging, especially when technical issues are hard to describe. Uncover the business advantages of using video-aided remote support features. Plus, learn strategies for supporting the rise of IoT and diverse mobile device types.

  • What Matters Most in a Remote Support Tool

    Sponsored by: LogMeIn, Inc.

    Explore survey results of IT decision makers across the US using remote support tools. Discover what 6 features and functionalities matter most in their remote support software.

  • Master the 3 Challenges of Modern Sales

    Sponsored by: Oracle Corporation

    Learn how you can master 3 leading sales challenges to drive revenue: pipeline development, sales productivity, and sales intelligence. Uncover the latest strategies that can help your sales reps hit their targets.

  • Empowering Support Techs with Clientless Remote Software

    Sponsored by: LogMeIn, Inc.

    A challenge facing IT groups today with respect to remote support is how they plan to deal with the fragmented device landscape. Explore how clientless remote software can overcome remote support issues for new device types.

  • The Future of Customer Experience

    Sponsored by: [24]7 Customer, Inc.

    Take a closer look into the latest trends in customer experience management. Uncover 5 ways you can improve the customer experience in any industry.

  • Five Drivers of the Successful Modern Sales Force

    Sponsored by: Oracle Corporation

    Today's customers are more connected, more empowered, and have more choice than ever before, so it's essential you find new ways to target prospects. Discover what a successful, modern sales force looks like, and unveil 5 ways to reach the connected, informed buyer.

  • IBM's Content-Focused Mobile App for Sales Teams – Powered by Box Platform

    Sponsored by: Box

    Not all applications are secure and seamless enough to handle the content your sales team needs, and on the fly. Learn about IBM's new app that can enable your sales teams to interact with your most pertinent customer content and data on-the-go with one PaaS mobile platform.

  • The Challenges of New Billing and Revenue Models

    Sponsored by: Oracle Corporation

    Companies can't afford to see sales productivity drop during business model transitions. Uncover how modern CPQ strategies can deliver best sales performance even when switching to new billing or revenue models.

  • Guide to Selecting the Right Remote Support Tool

    Sponsored by: LogMeIn, Inc.

    Remote support tools can help agents troubleshoot a device quickly, boost agent productivity, and reduce travel costs – but which one is right for your enterprise? Learn how to find a remote support tool that delivers a strong ROI.

  • Overcoming the Challenges of Sales Channel Expansion

    Sponsored by: Oracle Corporation

    Take a quick look at how you can use cloud CPQ to meet the challenge of delivering consistent quoting, pricing, and service across all sales channels. Learn how you can use this strategy to grow into new markets without compromising accuracy.

  • Understanding Advanced Analytics to Build a Stronger Customer Experience

    Sponsored by: Microsoft

    By offering more with advanced analytics, retailers can keep customers happy, loyal, and profitable. Explore ways to acquire the most valuable customers, create more personalized campaigns, increase sales, and more.

  • Solving The Challenges of Complex Product, Pricing, and Quoting Requirements

    Sponsored by: Oracle Corporation

    Examine how you can use cloud CPQ tools to improve the efficiency of your existing CRM systems, streamline quote-to-order, and create a more stable, standardized sales process. Plus, explore how NextGen Healthcare achieved an 80% reduction in time from quote inception-to-close.

  • Best Practices for Delivering a Seamless Omnichannel Customer Experience

    Sponsored by: Genesys

    Companies that can deliver a seamless omnichannel customer experience (CX) across multiple channels and touch points can develop a significant competitive advantage, reduce customer churn and increase profit. Download this eBook to learn 6 Best Practices to help you design and deliver omnichannel CX.

  • Empower Your Contact Center Agents to Deliver Great Customer Experiences with an Omnichannel Desktop

    Sponsored by: Genesys

    Most companies today can support multi-channel customer interactions such as voice, email and chat, but typically cannot share context across all channels. This white paper discusses how an omnichannel desktop can empower contact center agents, how you can reduce transfers and lower contact duration, while boosting customer satisfaction and more.

  • Building the Business Case for Contact Center Modernization

    Sponsored by: Genesys

    A contact center makeover significantly increases your revenue and reduces your costs; but justifying the investment can be tough. Download this white paper to learn how to build a business case for contact center modernization in your organization.

  • An End to "Do-It-Yourself" IoT Product Management

    Sponsored by: Xively by LogMeIn

    Discover a connected product management platform that can cut down on time spent on IoT infrastructure and data management, empowering enterprises to focus instead on the bigger picture strategy.

  • New Year, New Focus: How Customer Context Improves Customer Experience

    Sponsored by: Sitecore

    Consider this: 82% of customers stopped doing business with brands due to a bad experience, and 79% of customers tell others about their bad experience. Clearly, it's time to stop talking about customer centricity and do something about it.

  • Context Is Next: Are You Ready for the Next Wave in Marketing?

    Sponsored by: Sitecore

    This webinar, presented by Scott Anderson, CMO at Sitecore, will explore how visionary context marketers are shifting their mindset and acquiring the necessary technology to understand every customer and use that intelligence to shape every experience at scale, in real-time. Tune in now.

  • Best Practices for Contact Center Routing

    Sponsored by: Genesys

    This white paper provides a step by step guide, with use cases and examples, to help you build a flexible and effective contact center routing strategy.

  • Best Practices for Website Localization

    Sponsored by: Transifex

    With your valuable time at stake, how can you design a localization strategy that aligns with your business goals? This expert e-guide provides fundamental advice on website localization, revealing the biggest opportunities and challenges to watch out for.

Browse by Report Type: CRM White Papers | CRM Multimedia | CRM IT Downloads

See more topics related to: CRM

Bitpipe Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other

What's Popular at Bitpipe? Daily Top 50 Reports | Daily Top 100 Topics | Popular Report Topics

ComputerWeekly.com Research Library Copyright © 1998-2016 Bitpipe, Inc. All Rights Reserved.

Designated trademarks and brands are the property of their respective owners.

Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy.