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CRM Research

  • Customer Experience Is the Battleground

    Sponsored by: Avaya TSG

    81% of customers now expect organizations to deliver multiple lines of communication through an omnichannel presence. Read on to discover what other standards customers are setting and how to meet their expectations when it comes to delivering the best possible customer experience.

  • Financial Services: Creating the Connected Customer Experience

    Sponsored by: Avaya TSG

    Success in the financial services industry means creating a connected customer experience in every interaction, in every part of the institution. This guide walks you through each step and the different roles to be played in creating connected customers.

  • At Radio Flyer, Customer Engagement is Not Something to Toy With

    Sponsored by: Avaya CenturyLink

    Read on to learn how the iconic Radio Flyer company entered the digital age in 2010, what has enabled them to stay up-to-date since, and how advances in data collection have driven reform in product quality, delivery, and reinvigorated the customer service that has kept them in business over the last 99 years.

  • Customer Experience Is the Battleground

    Sponsored by: Avaya CenturyLink

    81% of customers now expect organizations to deliver multiple lines of communication through an omnichannel presence. Read on to discover what other standards customers are setting and how to meet their expectations when it comes to delivering the best possible customer experience.

  • Customer Engagement Solutions

    Sponsored by: Avaya CenturyLink

    Customer engagement is the central ingredient to successful customer retention rates. Read on to discover about the three pillars of customer engagement and how to derive maximum value from every customer interaction.

  • Infor CRM for industrial manufacturing

    Sponsored by: Infor

    Industrial manufacturers are struggling to maintain profit and achieve any significant growth. This CRM solution designed for industrial manufacturers enables you to identify key data trends and deliver the best products and services possible.

  • 7 Things You Didn't Know Were Possible with Self Service and Automation

    Sponsored by: Avaya CenturyLink

    New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.

  • Why CRM is the key to getting customers to renew and spend more money with you

    Sponsored by: Infor

    It's time to take another look at your CRM solution. It's common knowledge that increasing customer retention significantly boosts profit. Implementing CRM to its full potential can help you build longer, more profitable customer relationships. Read on to discover what you can do better.

  • Australian Digital Experience Report

    Sponsored by: SAP

    76% of satisfied customers demonstrate brand loyalty. In this report, learn more about how Australian consumer preferences are shifting towards digital channels, and what you can do to close the gap between expectations and delivery.

  • Popular Technologies Enrich Customer Experience Strategies

    Sponsored by: SearchCRM

    To improve customer experience, companies need to tune into the different platforms consumers use, unify data silos, integrate information systems and plan thoughtful strategies for engaging customers.

  • Case Study: Oldcastle Increases Sales & Product Data Visibility

    Sponsored by: Tableau Software

    Discover how Oldcastle's teams use Tableau's Salesforce data connector to get quick insight into product sales and margin trends. Learn how sales reps use the dashboards to drill down into their performance data and analyze customer buying behavior.

  • How to generate high quality leads sustainably in the German market

    Sponsored by: NetPress

    The German market holds very lucrative potential, especially when it comes to IT, but it requires a cautious approach that is very different from US and UK sales tactics. Read on to learn six key "dos and don'ts" for content marketing in the German market.

  • BUILD THE FOUNDATION FOR GREAT CUSTOMER EXPERIENCES

    Sponsored by: Tribridge

    Learn how to overcome the build-up of siloed, on-premise, channel-specific tools to deliver smooth customer experiences. Discover what all great customer experiences must be, customer experience breaks and remedies, how to find long-term solutions, and best practices for consistently delivering great experiences.

  • Why Omnichannel Experience Delivery is a Full Contact Sport

    Sponsored by: Genesys

    Expert consultants and users from eBay and Boingo Wireless discuss contact center technology trends, mistakes, and best practices. Discover ways to upgrade your existing infrastructure to enhance the customer experience and help your company run more efficiently.

  • Driving Sales with Mobile, Real-Time Analytics

    Sponsored by: Tableau Software

    In this blog post, learn how you can combine the mobile app for Salesforce with live analytics so you can get a visual read on your entire pipeline and prioritize calls accordingly. Plus, watch a quick demo to see this strategy in action.

  • Customer Engagement: From Interactions to Relationships

    Sponsored by: Avaya

    Improving customer experiences has replaced operational efficiency gains as the top objective in customer care executives' agendas. This Aberdeen report details how "best-in-class" firms are achieving greater customer retention and annual growth as a result. Discover more in the report now.

  • Service On-Demand: Diving into the Future of Customer Service

    Sponsored by: Genesys

    Discover in this report the on-demand, omnichannel customer self-service model your organization should consider when accommodating consumers in the APAC region. Read on to additionally discover 4 next steps for on-demand leaders, advising to embrace disruption and the new age of customer self-service.

  • Setting up a solid payment foundation

    Sponsored by: CyberSource

    Are you making it too hard for your customers to pay for items online? Enabling seamless payment processes can lead to customer retention, loyalty and spending. Discover key factors in payment success with the ability to offer multiple payment options on multiple devices.

  • Trends 2016: The Future of Customer Service

    Sponsored by: ServiceNow

    Today's customer expectations for easy, effective, and personal service are shaping customer service technology priorities. Explore this summary of the top 10 customer service trends that application development and delivery (AD&D) pros and CIOs alike must pay attention to.

  • Deliver Upon Customers' Ever-Growing Expectations

    Sponsored by: Genesys

    Using one man's adventures in online automotive shopping as an example, you'll explore ways to build exceptional customer relationships across all phases of their omnichannel journey.

  • 10 Ways An Omnichannel Engagement Center Helps You Deliver Next-Generation Customer Experience

    Sponsored by: Genesys

    Firms are increasingly building true engagement based on integrating customer experience with existing systems. Explore 10 ways to support all channels and touchpoints, and scale to any number of consumers, geographies, and agents.

  • Trends: The Future of Customer Service

    Sponsored by: Genesys

    Today's customer expectations for easy, effective, and personal service are shaping customer service technology priorities. Explore this summary of the top 10 customer service trends that application development and delivery (AD&D) pros must pay attention to.

  • Five Tips for Mastering Digital Customer Service

    Sponsored by: Genesys

    As contact center engagement reaches critical mass, customers now expect the same level of service from digital and voice interactions. Discover ways to provide a seamless experience as your audience navigates across multiple channels.

  • Why Cloud-based CRM Systems Make Sense

    Sponsored by: Microsoft

    One of the last bastions for cloud computing adoption is enterprise-level CRM, primarily because the systems involve so much customer data. Why? Examine the advantages of deploying CRM systems in the cloud, and learn the boons of utilizing cloud alongside newly available technologies like Hadoop for high-volume data processing.

  • How to Build a Modern, Cloud-Enabled Sales Experience

    Sponsored by: Oracle Corporation UK Ltd

    Explore how you can build a modern sales experience using innovative cloud and mobile tools. Plus, learn how you can drive efficiency, gain insights, and make better decisions across financial services, communication, high tech and manufacturing, and consumer goods.

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