Business Service Management White Papers
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A Computer Weekly buyer's guide to modern enterprise resource planning
Sponsored by: TechTarget ComputerWeekly.comThe use of modern enterprise resource planning can make a business more agile. In this 14-page buyer's guide, Computer Weekly looks at how to best prepare for modernisation, the opportunity to build sustainably and how to unshackle your firm from unplanned upgrade needs.
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CW Innovation Awards: Sime Darby ups ante in service management
Sponsored by: TechTarget ComputerWeekly.comIn this case study, learn how Sime Darby Industrial's inService Suite has returned more than 100,000 hours to the company in a digitisation initiative that has improved efficiency and customer engagement.
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MicroScope – September 2019: Helping digital transformation
Sponsored by: MicroScopeThe channel is helping customers to digitally transform their businesses to keep up with trends and plan for the future
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ITIL and ITSM: How IT is becoming more service-oriented
Sponsored by: TechTarget ComputerWeekly.comIn this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
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Digital transformation: bridging the paper and digital gap
Sponsored by: TechTarget ComputerWeekly.comEnterprises are increasingly turning to traditional managed print service providers to improve process efficiency across both paper and digital information, says this report from analyst group, Quocirca.
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ITIL and ITSM: How IT is becoming more service-oriented
Sponsored by: TechTarget ComputerWeekly.comeffectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
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What to Look for in VoIP
Sponsored by: TechTarget Unified CommunicationsThis buyer's guide discusses the evolution of VoIP, its major use cases, and which features to consider before making a purchasing decision.
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Health and Beauty Company Manages 2,000 Transactions per Minute
Sponsored by: DelegoAccess this case study to find out how this $3 billion a year company found a platform that helps securely manage large volumes of transactions without hesitation.
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Eyewear Company Settles 250,000 Transactions Annually With Payment Integration Suite
Sponsored by: DelegoOne of the world's fastest growing manufacturers of fashion eyewear needed a scalable system to process over 250,000 transactions each year. Read this case study to discover how this eyewear company was able to anticipate a 50% increase in revenue while reducing risk of a credit card data breach.
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TEB Ensures Real-Time Visibility of Banking Processes
Sponsored by: Hewlett Packard Enterprise"We wanted to monitor the IT infrastructure through the eyes of the business, not the IT department," said Oguz Bayrakdar, IT project manager for TEB, a large Turkish bank. In this case study, discover how TSB implemented business service management (BSM) and application performance management (APM) software to achieve that goal.
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Magic Quadrant for Worldwide Managed Print Services
Sponsored by: Insight and HPThis resource hashes out the strengths and cautions of 10 different managed print services (MPS) providers, separating the leaders from the niche players and everyone in between.
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Reduce Cost and Increase IT Efficiencies
Sponsored by: AdvizeX TechnologiesIn this informative white paper, learn why automated management of the virtual data center -- backed by business service automation (BSA) tools -- can help you reduce IT complexity, risk, and cost. Discover a variety of tools that will automate and simplify management processes.
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Cloud Provisioning: Provision. Orchestrate. Innovate.
Sponsored by: OpenTextIn this white paper, learn about a cloud provisioning technology with a workflow-enabled framework, allowing you to create, provision, and orchestrate virtual "bundles" of on-premise and cloud capabilities that make up a new product, service, or application.
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The Ways BSM has Improved Systems Management Initiatives
Sponsored by: Hewlett-Packard EnterpriseThis expert e-guide covers the benefits business service management can have on your organization and also looks at the role of big data in operational decision making.
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Three Capabilities to Fuel Today’s Dynamic Planning, Analysis and Forecasting
Sponsored by: IBMThis whitepaper reviews the three main capabilities that organizations need to focus on in order to make intelligent business choices and steer their organization in the right direction.
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Case Study: Peet's Coffee & Tea Sets Direction for Growth with Outstanding Quality
Sponsored by: Junction SolutionsIn this case study, discover how Peet's Coffee & Tea leveraged a unified business management technology to overcome the challenges of a legacy business management system.
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ERP Software Selection Criteria for Midsized Businesses
Sponsored by: Sage SoftwareIn this E-Guide, you will gain practical advice and best practices for choosing an ERP system from Jim Shepherd, senior vice president of research for AMR Research.
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CIO Insights: Fortifying ITIL and Change Management Strategies for Business Benefit
Sponsored by: FrontRange Solutions Inc.This expert e-guide provides tips and tactics to help you fortify your IT Infrastructure Library (ITIL) framework in order to achieve significant IT and business benefits. Also inside, count down four ways that you can improve your change management strategy.
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CIO Tips for Seeing the ITIL Light
Sponsored by: FrontRange Solutions Inc.CIOs often struggle to understand how the IT Infrastructure Library (ITIL) framework can be beneficial to their organization. This expert e-guide will help make the business case for ITIL adoption, providing an overview of the monetary benefits of ITIL as well as tips for viewing ITIL technology in a friendlier light.
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EMA Radar™ for Advanced Performance Analytics (APA) Use Cases: Q4 2012
Sponsored by: Hewlett-Packard EnterpriseThis EMA Radar Report details how a suite of advanced performance analytics (APA) solutions combines predictive analytics with a dynamic service model to provide an intelligent framework around alerts, help you achieve faster MTTR, proactively manage application performance, and much more.
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IT Services: A Management model for CIOs
Sponsored by: CenterBeamThis expert e-guide explains how IT services and managed service providers (MSPs) deliver strategic value to the organizations that use them, and offers tips for choosing the right MSP. Also inside, learn why savvy CIOs are flocking to cloud computing.
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Expanding Active Decision-Making: The Power of Integrating Business Rules and Events
Sponsored by: Red Hat and JBossThis white paper demonstrates how using JBoss Enterprise BRMS, business analysts, developers, and integrators can create and manage rules and events in a single product using a shared set of authoring tools.
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Oracle BPM Suite 11g: BPM without Barriers
Sponsored by: Oracle CorporationThis white paper introduces Oracle's latest Business Process Management Suite and discusses how its next-generation features can help you optimize process efficiency and simplify management tasks.
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Smarter Customers, Smarter Commerce: Innovations in the Banking Industry
Sponsored by: IBMBanks today must reassess their business models and focus more on efficiency, data collection and risk management in order to stay competitive. Uncover a unique framework that can help meet your business objectives and allow for better data management in the highly regulated financial industry.
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Why Buy Vs. Build Serena Service Manager
Sponsored by: SERENA Software, Inc.This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.