Social Networking Research
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Collaboration: RFP Technology Decisions Guide
Sponsored by: TechTarget SecurityPart two of SearchUnifiedCommunications.com's three-part guide on collaboration products offers expert insight into gathering pertinent information into the technical information necessary to move forward in the process.
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Collaboration: Assessing the Business/Technology Issue
Sponsored by: TechTarget SecurityIn the first of SearchUnifiedCommunications.com’s three-part guide on selecting collaboration products, this document takes a look at the business and technology issues associated with them and provides expert guidance on the benefits you can reap by taking advantage of the various types of collaboration solutions.
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SIP contact centers: Key benefits and potential challenges
Sponsored by: TechTarget SecurityLearn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
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Preventing Malware Attacks
Sponsored by: TechTarget SecurityAs new technologies emerge, so do new, and often defenseless avenues for malware attacks. In this expert guide, uncover proactive security measures for malware defense as well as gain best social networking practices for preventing social network malware.
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Security risks that can affect your industry
Sponsored by: TechTarget SecurityAs the threat landscape continues to evolve, the approaches to thwart them must also. But with emerging trends like social networking and the influx of mobile devices, ensuring adequate security is becoming more complex. In this expert resource, explore the security risks organizations face in today’s changing environment.
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Thumbs Up! Customer Engagement for a New Generation A Benchmark Study of the Impact of Social Media on Customer Service
Sponsored by: DMG ConsultingThis paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business.
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ABBYY TextGrabber + Translator Mobile App
Sponsored by: ABBYYThis video details a text-grabbing and translator app that lets you save printed text from any magazine, book, document, etc. – in more than 60 languages – on your device. View now to learn how this app can immediately edit, translate, publish to social media, or forward by e-mail or SMS.
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Customer Experience Exchange E-Zine: Taking a swing at social CRM
Sponsored by: TechTarget Customer ExperienceThis edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
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Strategies for Managing Social Networking & Personal Web Use in the Workplace
Sponsored by: Total DefenseAccess to Web content in the workplace such - as social networking, streaming media and more - has become an increasing issue. This resource explores the risks and challenges of personal Web use as well as presents a business case for enabling appropriate use. View now to uncover key strategies that will help you protect your business.
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The Application Usage and Risk Report
Sponsored by: Palo Alto NetworksThis Application Usage and Risk Report from Palo Alto Networks provides a global review of enterprise application usage by summarizing network traffic assessments conducted in 1,636 organizations worldwide. View now to uncover key findings so that you can build effective strategies to mitigate the risks inherent in certain application.
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Solution Note: Enabling the Secure Use of Facebook
Sponsored by: Palo Alto NetworksWith millions of users, Facebook offers significant opportunities for organizations to conduct research, execute targeted marketing, increase awareness and more. But enabling the use of Facebook introduces a number of security risks. In this paper, uncover how to reap the benefits of social networking while doing it in a safe and secure manner.
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Social channels changing contact center certification
Sponsored by: Salesforce.comIn this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.
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8 contact center best practices
Sponsored by: Salesforce.comRead this expert e-guide to see what Donna Fluss and Michael Krigsman have to say about how companies can ensure contact centers utilize new social media, video and mobile support to their best advantage.
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A more social contact center
Sponsored by: Salesforce.comIn this expert e-guide, you will discover ways that contact centers are using social media channels to manage customer contact volume and the 10 steps to creating a call center social media strategy.
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The future of mobile CRM
Sponsored by: SugarCRMIn this expert e-guide, find out how social and mobile customer relationship management (CRM) are changing the CRM landscape.
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Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions
Sponsored by: VoxeoThis informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers.
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Understanding Mobility Trends and Mobile Usage Among Business Users
Sponsored by: iPass Inc.Technology and data consumption are evolving faster than mobile networks are able to adapt; what we at iPass are calling “Mobile Darwinism.” Learn more as you explore mobility trends and mobile usage among business users.
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E-Guide: Top 3 Trends That Could Influence CIOs
Sponsored by: Dell, Inc. and Intel®This expert e-guide from SearchCIO.com offers advice on how to capitalize on cloud computing, social networking and big data for big payoffs in both their business and career by examining strategies for shared services, data analytics and consumerization of IT.
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The Age of Agility: Business Intelligence for your Business
Sponsored by: IBMBe the first to check out the inaugural issue of Click, an e-zine full of insightful articles dedicated to helping you discover the business and IT solutions that work well for you. This edition is packed with vital information on everything from business intelligence (BI) and cloud computing to collaboration and social networking tools.
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Changing the Conversation in the Workplace
Sponsored by: Alcatel-Lucent EnterpriseUncover analysis of the findings in two surveys revealing workers’ attitudes about employee engagement, productivity, and communication technologies.
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Business Collaborative Conversation Scenarios
Sponsored by: Alcatel-Lucent EnterpriseTake your unified communications to the next level by extending “the conversation” across multiple areas of your business.
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Gartner predictions around Social CRM
Sponsored by: Infor CRMThis tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
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SearchManufacturingERP.com Tip Guide: Manufacturing Social Media Software: Where it Makes Sense
Sponsored by: Ariba, Inc.Facebook, Twitter, and LinkedIn have taken social media by storm, but widespread adoption of social networking systems in manufacturing has not taken off. In this guide, learn best practices for implementing social media software and highlights of the business benefits provided.
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Tread carefully with social media-based customer loyalty programs
Sponsored by: Infor CRMRead this tip guide now to learn expert tips for interacting with your customers through Web 2.0.
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Gartner: Social, mobile and analytics to push CRM through 2015
Sponsored by: Infor CRMThis tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.
