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Social Networking White Papers

  • Engagement Everywhere eBook

    Sponsored by: Avaya

    Two out of three executives under the age of 35 are frustrated by technology at work, but believe they can be more productive with information sharing, and that better communications will positively impact business growth. Find out how else the digital revolution is impacting midsize businesses.

  • Sophos Finds a Scalable Global Network Delivery Partner

    Sponsored by: Limelight Networks, Inc.

    In this case study, take a closer look at the content delivery network (CDN) that an IT security company leveraged to meet the demand for publishing security updates to millions of customers every 4 hours.

  • Governing the Complications of Social Media Security and Compliance

    Sponsored by: Actiance

    In this exclusive e-guide, technology law expert Jeffrey Ritter discusses the obstacles of governing social media security in 21st century business and what you can do to protect sensitive company information.

  • How Mobility Gives Small Businesses an Edge with Customers

    Sponsored by: CDW

    What's the easiest way for small and medium-sized businesses (SMBs) to compete with larger ones? Planning a strong mobile strategy that allows for more efficient internal operations and better customer engagement. Read on to learn how to lay out the best possible strategy for your SMB.

  • Delivering a Digital Customer Experience for Today’s Mobile Consumer

    Sponsored by: Mitel Networks Limited

    Today's customers demand flexibility from their digital interactions. Discover how you can provide seamless, satisfying digital experiences to your customers through email, text, web chat, and social media by downloading this white paper now.

  • Six Tips to Use Social Media to Win Leads, Make Friends, and Influence Your Community

    Sponsored by: Solarwinds N-able

    Proper social media usage can spell amazing success for your organization. Access this eBook to learn six strategies to improve how your organization utilizes the most popular communication channels and reach more customers than ever.

  • Risk or Reward? UC, IM, and Social Media in the Pharmaceutical Industry

    Sponsored by: Actiance

    For pharmaceutical companies, the reward from social channels is high, but they must mitigate the risk in order to make it worth using. Learn how to capture and archive all content from social channels to stay in line with corporate governance and regulatory requirements.

  • Recruitment is Marketing: The Future of Talent Acquisition

    Sponsored by: IBM

    Social media has changed how we approach recruiting. In this report, discover how the social phenomenon has rocked the HR recruiting world, and learn how to create multi-faceted online attraction strategies.

  • Work Like a Network Accelerating Team Collaboration with Social

    Sponsored by: Microsoft

    Read this white paper and discover why productivity is no longer just defined by how quickly and efficiently an individual employee can deliver output. Rather, productivity is defined by how effectively teams collaborate and leverage the work and insights of others to reach a common goal that can benefit your business...big time.

  • Three Ways to Better Connect Your Workforce with Enterprise Social

    Sponsored by: Microsoft

    Download and discover how Enterprise Social allows your workers to connect to conversations, documents, and files that matter; be informed to make smarter decisions; and overall feel more engaged in their jobs and company culture.

  • Seize The Data: What's your data doing for you?

    Sponsored by: Hewlett-Packard Enterprise

    For businesses that have the tools to launch effective big data analytics programs, the results can benefit the entire enterprise. In this resource, discover the 4 ways in which big data analytics tools can benefit your business.

  • Seize The Data: Engage your customer

    Sponsored by: Hewlett-Packard Enterprise

    Discover how one big data analytics platform helped NASCAR quickly and easily extract valuable insights from their customer data.

  • Security Challenges in Healthcare Social Media Usage

    Sponsored by: Actiance

    In this e-guide, Jeani Park, senior director at an Internet and mobile device monitoring company, answers questions about security challenges that healthcare organizations face when it comes to social media. Discover best practices for governing use of social media in a hospital or practice so that you can ensure patient information stays secure.

  • Digital Customer Experience Success Stories

    Sponsored by: Mitel Networks Limited

    Customers demand outstanding convenient service on any platform. Discover how other businesses are catering to their needs by downloading this case study now.

  • How Social Business Builds A Better Customer Experience

    Sponsored by: Infor

    Today's social media users know when you take their grievances seriously, versus when you're just telling them what they want to hear. Learn ways to show your audience that you take action when addressing their concerns and fixing problems.

  • From Valuable to Vital: Why Companies Are Getting Serious About Social Media

    Sponsored by: Infor

    What was once considered a novelty limited to personal use has transformed and been exploited by business. Learn tips on building a social business strategy, and uncover ways to generate value with it in this white paper.

  • Increase End User Productivity and Reduce Operating Costs with a Social Collaboration Platform

    Sponsored by: IBM

    In this Forrester brief, learn how a social collaboration platform can improve productivity by providing a unified location for content, reduce the burden on IT resources by bringing disparate resources together, provide anytime, anywhere access to information, and more.

  • Evolving Toward the Next Phase of Email

    Sponsored by: IBM

    In this Osterman Research report, learn how email is evolving and combining with new technologies. Explore how you can ensure that your email is securely integrated with new capabilities such as mobile and social, so that you can leverage email as a competitive advantage rather than allow it to become a liability.

  • Practical Tips to Drive Sales with Social Media

    Sponsored by: Microsoft

    Uncover how you can sell more effectively in a crowded market by using the latest social media tips and tricks. Gain ideas on how to maximize LinkedIn for social selling, how to avoid social selling pitfalls, and much more.

  • How Does Social Customer Service Affect Contact Centers?

    Sponsored by: Oracle Corporation

    In this e-guide, our CRM experts discuss how social media is transforming the way contact centers work. Learn strategies and best practices for implementing a social media customer service plan in your contact center.

  • Answering Customer Complaints Gracefully on Social Media

    Sponsored by: Oracle Corporation

    This exclusive e-guide digs into the challenges of implementing a social customer service strategy in your enterprise. Uncover considerations on deciding how the organization should interact with customers, which sector of the company should handle these communications, and more.

  • Social Media Customer Service: Where Companies Go Wrong

    Sponsored by: Oracle Corporation

    This exclusive e-guide explores the disconnect between customer service and social media in companies both large and small. Uncover the risks of ignoring customer service on social media, and learn expert tips to get it right.

  • Assessing the Benefits of Social and Cloud-Based CRM Tools

    Sponsored by: Microsoft

    Do the cloud and CRM go hand in hand? Most will argue yes, but why? In this expert e-guide, tap into advantages of CRM in the cloud, and learn how technology company Shuttle Cloud uses cloud tools to manage customers, organize sales leads and hire internally. Plus, gain tips for making social CRM tools work effectively in your organization.

  • Expert Tips for Social CRM: Why Companies Are Pinning Their Hopes on Pinterest

    Sponsored by: Microsoft

    Discover how you can formulate a winning social CRM strategy, and knock your customers' expectations out of the park. Tap into why Pinterest is piquing the interest of businesses and get an exclusive look at how MLB teams engage with their customers via personalized mobile updates.

  • CRM Analytics: How to Make the Most of Customer Data

    Sponsored by: SearchCRM

    The right combination of technology and human resources behind CRM analytics can provide a competitive advantage. Discover how you can empower sales, marketing, and customer service teams to make smarter, data-driven decisions with CRM analytics.

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