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  • Embracing Digital Technology to Deliver Better Business Outcomes

    Sponsored by: Interactive Intelligence, Inc.

    This report invites you to build a business case for your organization's transformation to a digitized customer experience. Uncover methodologies that will initiate a personalized approach to your audience's journey.

  • Improving Customer Service with Twitter

    Sponsored by: Freshdesk Inc.

    Twitter can provide business value but this is challenging to achieve if you don't know where to start. This white paper details how Twitter can be utilized in tandem with a helpdesk service to maximize efficiency in your customer interactions and promote your business.

  • Intelligent Self-Service and Personalization: Rethink the Customer Experience

    Sponsored by: Genesys

    In this guide, you'll learn how to equip your contact center with an integrated approach to self-assisted and proactive services that deliver on customer needs as well as revenue generation. Access now for helpful considerations on how to master this balancing act.

  • 5 Steps to Building a Customer Experience-Driven Contact Center

    Sponsored by: Genesys

    This white paper illustrates how organizations are overcoming modern customer experience hurdles to earn customers' satisfaction and long-term loyalty. Read on to uncover 5 important steps to building a customer experience-driven contact center.

  • The Impact of Social Media on Sales Quota and Corporate Revenue

    Sponsored by: Microsoft

    Is social media the new selling medium to reach today's more informed, busier buyer? This research report sheds light on the impact that social media has on sales teams' ability to meet revenue goals.

  • Brand Enthusiasm: More Than Loyalty

    Sponsored by: IBM

    This study reflects the new reality: consumer propensity is alive and well. Read on and learn how to use this information to revitalize your strategy for communicating, engaging and sharing with customers.

  • Social Intelligence Guide for Marketing

    Sponsored by: Microsoft

    This informative white paper explores expert insights for maximizing ROI on social channels.

  • Case Study: How one Retailer Association Improved Sales and their Image

    Sponsored by: IBM

    This brief case study reveals what happened when a major player in the fashion retailer industry analyzed social conversations for a full year. Discover how to note key concepts that influence brand perception and purchase decisions.

  • Delivering Content to the Broadcast Quality Generation

    Sponsored by: Limelight Networks, Inc.

    In this white paper, you'll learn why catering to tech-savvy young adults is your new business imperative. Learn which emerging technologies are needed in order to meet the growing demand for immediate content delivery.

  • The ABCs of Sales in the Modern Era

    Sponsored by: Microsoft

    In this e-book, you'll explore the issues facing sales today, along with the changes and developments your sales teams need to understand to succeed in the modern market.

  • Study: How to Enable CMOs with Digital Marketing Capabilities

    Sponsored by: IBM

    The following report demonstrates CMOs' strengths and weaknesses regarding customer engagement. Learn how to enable these professionals, 74 percent of whom express intentions to improve their skills, by showing them how to build a robust digital marketing capability.

  • The New Frontier for Personalized Customer Experience

    Sponsored by: IBM

    It's time for companies to remove the transaction from the pedestal, and replace it with today's savvy customer. This paper offers the basics on creating a personalized, relevant experience for individual customers. Access now to learn how an effective customer intelligence strategy will drive revenue.

  • Business Analytics in the Cloud

    Sponsored by: IBM

    This white paper explores the role of cloud computing in driving the benefits that analytics can provide. Discover how multiple industries are gaining advantages from cloud-based analytics from both an IT and a business perspective.

  • Shoppers Disrupted: Retailing Through the Noise

    Sponsored by: IBM

    Savvy technology-enabled customers are demanding what they want, when they want it and how they want it delivered. Access this executive report to understand the full potential of new technologies across the retail space.

  • Web Security Threat Report 2015

    Sponsored by: Symantec

    By using data from the most comprehensive global intelligence network in the world, this resource provides a breakdown of each type of cyber-attack and how you can prevent it.

  • Road Map to Software-Defined Infrastructure

    Sponsored by: Hitachi Data Systems and Brocade

    This resource describes the three-step roadmap to implementing software-defined infrastructure. Access it now and discover how to take advantage of storage automation and flexibility to increase business agility.

  • How New Technology is Changing the Way Marketing and Sales Interact With Leads

    Sponsored by: Conversica

    In a time when 48% of salespeople never follow up with a lead, and 33% of leads who display interest are never contacted, what can sales teams do to improve their effectiveness and efficiency? Access this white paper today to learn about a new approach to intelligently finding and nurturing hot leads using sales conversion management.

  • The Impact of Social Media On Information Security: What Every Company Needs To Know

    Sponsored by: Cyveillance, Inc.

    This white paper can show you why security professionals need to pay attention to social media, and what you can do to implement secure social media practices in your organization.

  • 10 Steps for Protecting Executives Using Cyber Threat Intelligence

    Sponsored by: Cyveillance, Inc.

    This white paper analyzes how social engineering and other technologies can help criminals to target your business's executives and assets, and it suggests ten ways you can protect them.

  • Gartner Digital Workplace Summit 2015

    Sponsored by: Gartner

    The Gartner Digital Workplace Summit, happening September 21 through 22 in London, UK, will help you visualize your own digital workplace transformation. Attend and get ready to master the challenges of digital disruption and initiate a new era of workforce engagement. You will walk away with leading-edge insights and actionable advice.

  • Website Security Threat Report Part 3

    Sponsored by: Symantec Corporation

    Download part 3 of this Website Security Threat Report to discover how the public made criminal's lives easier in falling for the latest social media attacks and online scams. Plus, take an invaluable look ahead and benefit from our security recommendations and best practices.

  • The Customer-Experience Mandate: Build Lasting Engagement with Better Websites

    Sponsored by: Rackspace

    The following report will help CIOs, IT leaders, and senior technologists understand how to satisfy the digital customer. Discover which tools are essential for delivering the ultimate web-based customer experience.

  • Enterprise Learning Research: The Race to Mobile-First and Content Integration

    Sponsored by: IBM

    In this research report, you will compare and contrast multiple vendors who have integrated content into learning management systems (LMS). Learn ECM trends, so your team can leverage video, mobile and social capabilities and get the most out your content management initiatives.

  • 130 Sales Tips for 2015 from Salesforce

    Sponsored by: Salesforce.com

    This e-book rounds up 130 of the best sales tips for success in 2015 and beyond. Read on to absorb experts' wisdom on a variety of topics, from productivity and sales culture to prospecting and cold calling.

  • Information Visibility: Reducing Business Risk

    Sponsored by: Clearswift

    This paper introduces the concepts and ideas behind an information governance platform by providing details of some of its key features, such as Adaptive Redaction and information discovery and tracking through the Information Governance Server.

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