Customer Service Best Practices Research
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The Definitive Guide to Engaging Content Marketing
Sponsored by: MarketoThis featured resource considers content marketing as a solution to help cut through the noise and capture client attention. Read on to find out the essentials of content marketing.
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Expert Advice: E-Commerce and Social Media Drives CRM
Sponsored by: IBMAccess this expert guide to discover how businesses can improve their CRM strategies to ensure customers remain in control and satisfied with the user experience.
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Improve Performance and Customer Service with Speedy Flash Storage
Sponsored by: IBMCRM and customer service are prime factors for businesses, so having perfect wireless and wireline communications is a must. This exclusive resource highlights a CRM solution that was able to deliver rock-solid service.
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Old-Hat Technologies Put a Cap on Customer Care
Sponsored by: TechTarget Customer ExperienceContact centers are struggling to stay on top of myriad communication channels. That's why contact center upgrades are on the minds of many. In this three-part guide, veteran IT reporters cover infrastructure trends, strategies and technologies.
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Best Practices for Improving Back Office Workforce Efficiency
Sponsored by: Genesys70% of customers report that they have ended a relationship due to poor customer service, a statistic that demands companies be at the top of their capabilities. View this in-depth whitepaper to discover an extensive 7 step guide to streamlining workforce efficiency, ultimately keeping customers happy.
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Collaboration Is the next Game Changer in Customer Service
Sponsored by: CiscoThis exclusive paper discusses how collaboration is emerging as the next big game changer for customer service, providing practical examples and key insights into how four companies implemented collaboration technologies and used them to transform their customer service environments.
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The Mixed Blessings of Contact Center Automation
Sponsored by: TechTarget Customer ExperienceAutomation technologies were created to provide customers with a standardized, consistent experience. Why, then, are companies trying to avoid them? In this e-book, you'll learn why automation technologies don't work for every contact center use case, regardless of their intent.
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Creating Intelligent Customer Service Experiences
Sponsored by: Kodak AlarisThis informative resource paves a path to profitable customer relations for your organization and offers 5 key recommendations for creating amazing customer experiences.
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Seven Ways to Make the First Mile of Business Smarter
Sponsored by: Kofax, Inc.Explore this game-changing white paper to uncover the seven ways to make the first mile of business interactions smarter.
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3 Smart Moves That Slash Intermodal Costs
Sponsored by: QuintiqEven with near limitless intermodal options, planners typically fall back on familiar routes and patterns – regardless of whether or not there's a better way to operate. Fortunately, this resource lays out three smart moves that slash intermodal costs while delivering real planning transparency.
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Google+ Guide
Sponsored by: Oracle CorporationThis guide explores some best practices for utilizing Google+ as an effective user engagement strategy.
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Measuring, Monitoring, and Improving Customer Experience
Sponsored by: IBMIn this SearchCRM.com expert e-guide, find insights from leading organizations and industry authorities to help you address the challenges of monitoring and measuring your CEM strategy. Also inside, find 10 steps for improving your customer experiences.
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Best Practices in Customer Experience Management
Sponsored by: IBMIn this e-guide from the experts at SearchCRM.com, find out why social media has become a powerful tool for customer experience management (CEM), and discover what you can do to drive social media success.
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Digital CRM and the Customer Experience
Sponsored by: IBMThis expert e-guide describes why digital technologies are proving to be the "next big thing" in the world of CRM, and explores the strategies that small businesses are using to stay competitive in e-commerce.
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Engaging Customers: New Lessons Around Customer Behavior
Sponsored by: IBMThis expert e-guide lays out five CEM lessons learned from AMC's hit TV show Breaking Bad that can help you cook up better customer experiences. Also inside, find a case study that describes the success that doughnut store Krispy Kreme found with the right mobile engagement strategy.
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Contact Center Metrics for Customer Experience Success
Sponsored by: Desk.com (A Salesforce Company)In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.
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Close the Omni-channel Customer Experience Gap
Sponsored by: IBMIf your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center.
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Choosing the Perfect Customer Support App
Sponsored by: Desk.com (A Salesforce Company)This guide counts down four easy steps to help you cut through the market for customer support applications and identify the tool that meets your business needs.
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Rethinking Customer Service for a Multichannel World
Sponsored by: TechTarget Customer ExperienceAccess this expert handbook to learn how to determine which communication channels to harness to effectively and easily reach customers. Explore new methods of multichannel marketing, which can help you pinpoint the first steps to a successful multichannel communication strategy.
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Solution Spotlight: Measuring, Monitoring and Improving Customer Experience
Sponsored by: IBMIn this e-guide, our experts sit down with Forrester analyst Zach Hofer-Shall and other industry authorities as they explore how you can address the challenges of CEM. Also inside, find 10 tips for improving customer experiences.
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Billing as a Strategy for Building Customer Loyalty and Retention
Sponsored by: FusebillThis resource examines the importance of billing in subscription sales, and details how you can use billing to build customer loyalty and retention.
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Puzzling: Finding the Missing Pieces of your Customer Picture
Sponsored by: IBMIn this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more.
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Omnichannel Shoppers Trendagram
Sponsored by: Hewlett-Packard EnterpriseThis brief infographic takes a by-the-numbers look at omnichannel shopping trends, customer expectations, and the key opportunities that are emerging for retailers.
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From Disney to dishwashers: Digital CRM to change customer experience
Sponsored by: TechTarget Customer ExperienceAccess this expert e-guide to uncover how CRM has changed the entire customer experience and how this kind of technology can truly benefit your organization.
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Call Center Analytics: The Bottom Line
Sponsored by: GenesysThis expert e-guide homes in on customer experience analytics and the tools and strategies that lead to success. Also inside, separate contact center analytics fact from fiction.
