User Experience Research
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Demystifying Customer Service Correspondence Work Flow in Cards
Sponsored by: WiproMethods for capturing customer attention and loyalty may have changed over the years, but the basic DNA of business has not - a focus on establishing new customer relationships and retaining existing ones. This paper provides both a business & technology insight into the credit card customer service workflow.
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The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times
Sponsored by: SAP America, Inc.In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run.
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Optimizing PC Performance with Simple Benchmarking Processes
Sponsored by: Intel CorporationCheck out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process.
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The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times
Sponsored by: SAP America, Inc.This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run.
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Celina Insurance Group Streamlines Collaborative Processes with Agents to Stay ahead of the Competition
Sponsored by: IBMRead this case study to see how Celina Insurance Group implemented a collaborative extranet based on IBM Lotus Notes and Lotus Domino to enhance their competitive edge.
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User Interface Development for Embedded Systems
Sponsored by: Mentor GraphicsAn embedded system is a special-purpose system in which the computer is completely encapsulated by or dedicated to the device or system it controls.
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Extended Battery Service
Sponsored by: DellEMC and Intel®Extended Battery Service gives you the flexibility to extend the terms of your laptop battery coverage for the remainder of your laptop's Limited Warranty, up to three years.
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HP Virtual Desktop Infrastructure with Citrix XenDesktop
Sponsored by: Citrix and HPThe HP and Citrix solution offers you the functionality of a stand-alone desktop, while enabling unified management of both physical and virtual infrastructures from the same centralized console.
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Media Mobility Delivering Ultimate Video Experiences
Sponsored by: Motorola SolutionsMedia Mobility promises a sophisticated user experience that will enable operators to dramatically increase their multi-play service bundles that integrate voice, data and video offerings.
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How to Start a Windows Vista Pilot Deployment
Sponsored by: MicrosoftThinking about deploying Windows Vista? This guide gives an overview of how to successfully manage a pilot program that provides the best experience for pilot users and helps to provide positive project justification to business decision makers.
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Virtualizing the Client PC: A Proof of Concept
Sponsored by: Intel CorporationIn this paper Intel IT explores a proof of concept study that examined the viability of abstracting the client operating system from the hardware platform using virtualization.
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Solve Exchange Storage Problems Once and for All: A New Approach without Stubs or Links
Sponsored by: Mimosa SystemsThis white paper discusses how Mimosa NearPoint can reduce Exchange storage and keep email accessible to end users, without requiring stub files in Exchange.
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Keys to SAP Application Acceleration: Advances in Delivery Systems
Sponsored by: CitrixIt is essential that SAP applications and network infrastructures be considered together as a "application infrastructure" that supports strategic business objectives. This paper examines the challenges associated with SAP application delivery
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Best Practices in Performance Management: Monitor, Measure and Manage the End User Experience
Sponsored by: Knoa SoftwareThis report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management.
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Why Most Organizations Miss User Response Monitoring - and What to Do about It
Sponsored by: Nimsoft, Inc.This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.
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Online Content Speaks Volumes
Sponsored by: SitecoreThis whitepaper examines the results of a survey by Aberdeen in which 300+ executives, users, and managers of online content management systems were asked the methods they use for building their web content management and delivery models.
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BI: The Inconvenient Truth
Sponsored by: KalidoWhat’s the truth behind the failure of many BI projects? Read this paper to learn the main factors leading to disappointment. These pitfalls are not those of new entrants to BI but have been repeated by smart and well managed companies worldwide.
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Tera1100 PC-over-IP Portal Processor Product Brief
Sponsored by: Teradici CorporationThe TERA1100 Portal Processor is designed to be integrated into a Desktop Portal, a small device at the end-user's desk.
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Taking On-Demand CRM Integration to the Next Level
Sponsored by: Oracle CorporationThis white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand.
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Maximizing SAP NetWeaver Portal Performance
Sponsored by: Intel CorporationLearn the performance challenges that IT departments face with feature-rich, high-volume corporate intranet portals and discover simple ways to improve response time by as much as 30% for a better overall user experience.
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Customer Data Quality Platform: Getting to Know Your Customers Better
Sponsored by: Pitney Bowes Group 1 SoftwareEffectively manage customer data quality processes, while consistently enhancing the customer experience on all fronts with a single, enterprise-wide customer data quality solution. Download now to find out how.
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The Third Stakeholder: The End-User's Impact on CRM ROI
Sponsored by: Knoa SoftwareCRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management.
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SAP and Voice: Optimize Supply Chain Operations
Sponsored by: Voxware, Motorola, and PEAK TechnologiesAttend this Webcast to learn how this powerful combination provides improved real-time data collection and increased flexibility to make downstream business process changes easily and inexpensively.
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Turning Shoppers into Advocates: The Customer Focused Retail Enterprise
Sponsored by: IBM Line of BusinessWhile retailers are heeding the daily drumbeat of pundits on the importance of focusing on the customer experience, a gap remains between what retailers are delivering and what shoppers expect.