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Service Level Management Research

  • CW Buyer's Guide: Client Computing

    Sponsored by: ComputerWeekly.com

    Computer Weekly looks at Windows 8 and the complexities of mobile working, the benefits to the business of an enhanced user experience and the shift from the 9-to-5 office desk to IT delivered over a variety of devices, anytime, anywhere.

  • Maximising automation and the industrialisation of IT

    Sponsored by: ComputerWeekly.com

    This report from analysts Bob Tarzey and Clive Longbottom makes the case for automation in IT operations management.

  • Gartner: Best practices for I&O for cloud-readiness

    Sponsored by: ComputerWeekly.com

    Gartner analysts explain how Infrastructure and Operations (I&O) teams can best prepare for the cloud.

  • Guide: Maximizing the Value of Cloud for Small-Medium Enterprises

    Sponsored by: ComputerWeekly.com

    This guide from the Open Group, helps small and medium sized companies take advantage of cloud computing to develop their business.

  • Thetrainline.com: Datacentre Transformation

    Sponsored by: ComputerWeekly.com

    Josko Grljevic, IS Director of thetrainline.com, explains how he cut its IT costs dramatically by virtualising its data centre and moving IT services into the cloud.

  • Domino’s Pizza:  Datacentre Transformation

    Sponsored by: ComputerWeekly.com

    Colin Rees, IT Director at Domino’s Pizza explains how a project to move the company data centre into the cloud has transformed its online business.

  • How are Software as a Service technologies impacting the IT landscape?

    Sponsored by: CA Technologies.

    Software as a Service (SaaS) is rapidly changing the IT landscape, yet brings many issues that must be addressed. This expert FAQ guide discusses how to tackle many daunting SaaS challenges for IT management and provides insight into optimal SaaS monitoring.

  • Business Plan Blueprint: Turn Your Dreams Into Actionable Goals

    Sponsored by: ConnectWise

    This e-book and planning worksheet will walk you through the steps to creating a winning business plan and change the way you look at your business processes.

  • Gartner Outsourcing & Strategic Partnerships Summit 2013

    Sponsored by: Gartner

    The Gartner Outsourcing & Strategic Partnerships Summit 2013 this September allows you to rethink your outsourcing strategies and discuss best practices with your peers to help you achieve the most from your outsourcing efforts.

  • Realizing integrated interconnected service chain

    Sponsored by: IBM

    Access this resource to explore how multi-sourcing and the cloud are changing the role of IT, and how you can realize an integrated, dynamic service chain that benefits the whole enterprise.

  • Energizing your return on data investment - SOA as architecture for integration and infrastructure (Presentation Transcript)

    Sponsored by: MuleSoft

    Read this transcript of internationally recognized service-oriented architecture (SOA) expert and thought leader, best-selling author of Enterprise Application Integration, and CTO and founder of the cloud consulting firm Blue Mountain Labs, David Linthicum's presentation on SOA as the single most valuable architectural basis for the cloud.

  • SysAid IT Success Story: LG Electronics, Canada

    Sponsored by: SysAid Technologies Ltd

    This case study examines how LG Electronics deployed a new helpdesk solution that allowed them to manage, monitor, and prioritize all of their IT tasks on one powerful platform.

  • Transforming Operations Management Through Service Assurance with EMC

    Sponsored by: EMC Corporation

    This video describes the key capabilities of service assurance and how it can help your organization transform your operational management and ensure the availability and performance of your business applications and services.

  • Data Centre Operational Efficiency Best Practices

    Sponsored by: IBM

    In an effort to reduce costs and increase agility, many companies are taking steps to improve data centre efficiency. This white paper presents key findings from new data centre efficiency research and reveals tactics you can execute to optimise resource utilisation, improve service levels, and more.

  • Cloud SLAs: Defining the Right Requirements Up Front

    Sponsored by: Hewlett Packard Enterprise

    This expert e-guide explores essential factors to consider when evaluating a cloud service provider. Discover what to look for and how to voice your requirements up front to ensure you get the most from your cloud environment.

  • Inventory Optimization for the Consumer Products Industry

    Sponsored by: IBM

    Access this resource to discover an inventory optimization strategy that improves service levels and reduces working capital costs through improved inventory planning, adjusts inventory levels through tested planning methods, and facilitates coordinated inventory planning for the entire consumer products supply chain.

  • Cloud Provider’s Wish List: The Need for Management and Reporting Tools

    Sponsored by: Visual Network Systems

    Uncover the need for cloud service management and cloud monitoring tools for service providers in this E-Guide from SearchCloudProvider.com. Learn best practices associated with cloud service management, top challenges and solutions, and much more.

  • Build the Intelligent, Integrated Enterprise

    Sponsored by: Red Hat

    Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions.

  • Service Virtualization: Reduce the time and cost to develop and test modern, composite applications

    Sponsored by: Hewlett Packard Enterprise

    Read this white paper to learn how developers and testers can leverage service virtualization to reduce software business risk, minimize delays, increase software quality, meet SLAs for performance and quality, maximize team productivity, and support globalization.

  • The Secrets of Shared Services Success

    Sponsored by: SearchCIO.com

    This e-zine discusses the various meanings of shared services, its benefits and the potential downside of service catalogs.

  • VMware: Virtualizing Your Infrastructure Just Got Easier

    Sponsored by: EMC Converged Platforms.

    Concerns about migration downtime, security, and application service level maintenance have kept many organizations from virtualizing their infrastructure. Read this paper to discover how a converged infrastructure platform can bring you all the benefits of virtualization without the risks typically associated with an implementation.

  • Build Secure, Multitenant Cloud

    Sponsored by: EMC Converged Platforms.

    Read this case study to discover the virtualized converged infrastructure that German IT service provider ECKD used to build a secure, multitenant private cloud to provide infrastructure-as-a-service (IaaS) and software-as-a-service (SaaS) to its customers in the religious and public sectors.

  • VCE and VMware: Virtualizing Your Infrastructure Just Got Easier

    Sponsored by: EMC Converged Platforms.

    Concerns about migration downtime, security, and application service level maintenance have kept many organizations from virtualizing their infrastructure. Read this paper to discover how a converged infrastructure platform can bring you all the benefits of virtualization without the risks typically associated with an implementation.

  • Private Cloud E-Zine Volume 2

    Sponsored by: SearchCloudComputing.com

    This expert e-zine discusses best practices for implementing and managing a private cloud in your enterprise. Gain insights on the complexities the cloud introduces,how to overcome them and the key steps to take to successfully build your private cloud. In addition, learn about advanced tools that can help ease your extensive transition.

  • Five Steps to Successful Integrated Cloud Management

    Sponsored by: Hewlett Packard Enterprise

    Read this brief white paper to learn about the benefits your peers are enjoying by expanding their cloud integration, such as faster application provisioning, higher service levels, improved business relationships, and more.

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