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Service Level Management Multimedia

  • Transforming Operations Management Through Service Assurance with EMC

    Sponsored by: EMC Corporation

    This video describes the key capabilities of service assurance and how it can help your organization transform your operational management and ensure the availability and performance of your business applications and services.

  • Build the Intelligent, Integrated Enterprise

    Sponsored by: Red Hat

    Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions.

  • Cloud Planning and Design: Your Road Map to Success, with Eric Blum

    Sponsored by: BMC-Accenture

    If you haven’t already moved to the cloud, it’s time to consider doing so. The global cloud computing market is predicted to increase dramatically. Yet while the pressure is on to join the massive rush to the cloud, doing so without thoughtful planning can create problems. Learn how cloud planning and design can lead to greater success.

  • Driving the SLM process in ITIL: Why it should be your priority

    Sponsored by: CA Technologies.

    The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.

  • Transition your existing service offerings into a private or hybrid cloud-based environment with Service Catalog

    Sponsored by: CA Technologies.

    It seems as if every company is looking to gain cost advantages and efficiencies by moving toward a cloud environment.  In this webcast, learn how CA Service Catalog can define your services in business terms, and automatically provision them in a private or hybrid cloud environment provided by cloud suppliers and delivered to cloud consumers.

  • Keeping Pace with Your Customer’s Needs Automating Activation and IP Address Management with Cisco Solutions

    Sponsored by: Cisco Systems, Inc.

    This webcast looks at the issue of simplifying IP management and service automation, creating a scalable, reliable solution for meeting your customer needs. Learn how you can reduce delivery time and increase revenue.

  • Podcast - How to Produce an Actionable IT Service Catalog

    Sponsored by: newScale, Inc.

    The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...

  • Video: Move Beyond Efficiency to Deliver Value with IBM Service Management

    Sponsored by: IBM Software Group

    IBM Service Management can help IT organizations deliver service excellence, through a structured approach that can enable better governance and help manage risk, delivering business value. Watch this video to learn how you can deliver quality ...

  • Actuate Performancesoft Suite Product Tour

    Sponsored by: Actuate

    An effective method of monitoring and managing metrics is critical to increasing the performance of any organization. Learn how to gain visibility into all areas of concern and leverage insight into operations that stakeholders demand to ensure success.

  • Best Practices for IT Configuration Management

    Sponsored by: Oracle Corporation

    IT Configuration Management, according to Gartner, is associated with discovering and managing the state of an element in an IT infrastructure. In this Webcast a team of experts discuss their perspective on IT configuration management.

  • WebEx Systems Management

    Sponsored by: WebEx Communications, Inc.

    WebEx System Management allows you to protect, manage and secure your IT assets--on the premises and beyond, 24/7--from a single, integrated dashboard. Reduce IT support costs, boost IT service levels and leave compliance worries behind.

  • HP's Virtualization Solutions

    Sponsored by: Hewlett Packard Enterprise

    HP's Virtualization Solutions Are you looking to deploy virtualization technology? Get the most out of server virtualization by unifying the management and migration of physical and virtual servers.

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