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Service Level Management Research

  • Service Visibility: Your Green Light to a Clear Road Ahead

    Sponsored by: ServiceNow

    Without the right information, you won't be able to make the best decisions. Why would you let your IT operations run blind? Automated service mapping gives you the service visibility you need so that you always have an accurate, up-to-date view of your business services.

  • Increase Service Visibility

    Sponsored by: ServiceNow

    You may be at risk of missing a business service problem because of limited service visibility. If you aren't currently able to quickly identify how infrastructure events are connected to potential outages and problems, access this whitepaper to learn more about the benefits of establishing a framework for high service visibility.

  • Increase Your Service Quality with Service-Aware Event Management

    Sponsored by: ServiceNow

    Imagine your business as the International Space Station, and your business services as a periodic visit from a supply ship sent to the space station. Without these supply ships, your enterprise would eventually be starved. Access this whitepaper to learn how you can prevent such outages in your organization with service-aware event management.

  • The IT Service Manager's Guide to Workspace Management

    Sponsored by: Matrix42

    Access this white paper for information on a workspace management solution that could you the power to manage IT workspaces centrally, and easily provide users with the customized, device-agnostic workspaces needed for the modern employee on the go.

  • Smart Service Management for Happy Customers

    Sponsored by: Matrix42

    Today more than ever it's extremely important that your IT department is able to function at low cost with high transparency, work fast and efficiently at scale, and ensure maximum customer satisfaction. Access this white paper for information on a service management provider whose services can allow you to tackle these challenges and more.

  • Emerson Network Power – The Trusted Partner for Your Service Solutions

    Sponsored by: Emerson Network Power

    This short informational video will introduce a service partner that offers customer values such as: geographical coverage and capacity, knowledge and expertise, consistent service delivery and much more. Engage in this video now to see if this service is right for your data center network.

  • Consistent, Efficient, Global Data Center Service

    Sponsored by: Emerson

    This 4 minute video introduces an international service partner that offers fast, local solutions that can be applied to operations worldwide. Watch now to see how this partner can ensure reliability and maintain business critical continuity.

  • Emerson Network Power Services Infographics

    Sponsored by: Emerson Network Power

    This infographic demonstrates a service provider that can deliver the service you need in your data center Access now to find out the benefits that this service provider offers including, expertise know-how, safety, service delivery, and coverage.

  • Drager Service MVS Gains Operational Visibility and Increases Service Delivery Levels Enterprise Asset Management

    Sponsored by: Infor

    Gain insights on adopting an integration strategy that can allow your financial organization to meet the challenges of digital transformation in in an agile and cost-effective way. Learn use cases, best practices, and more.

  • IT outsourcing: What to do when your contract is about to end

    Sponsored by:

    Outsourcing contracts worth billions are up for renewal in the next few years. In this special report, Computer Weekly examines how unprecedented change is complicating the CIO's renewal decision.

  • Choose the Best Strategy to Replace Exchange 2003

    Sponsored by: Rackspace

    Access this email hosting buyer's guide for a thorough 4-step explanation to finding a better Exchange. Get started on choosing the right email hosting provider that your business can trust.

  • European Channel MPS Priorities

    Sponsored by:

    Analysts Louella Fernandes and Clive Longbottom examine MPS adoption amongst resellers in Europe, based on original Quocirca research, and discusses the challenges faced as they embark on their MPS journey.

  • Data Centre Co-location: An easy decision; a difficult choice

    Sponsored by:

    Analysts Clive Longbottom and Bernt Østergaard offer guidelines for those wanting to move to a co-location facility and who want to make sure their selection procedures cover all the criteria required to make the appropriate choice.

  • CW Special Report on CA Technologies

    Sponsored by:

    This 9 page special independent report from Computer Weekly, updated for 2014, gives you the facts on CA, its strategy, products and services and financial performance.

  • Gartner: Time to rethink backup procedures

    Sponsored by:

    IT leaders and storage managers can realise cost savings and improve their use of backup infrastructure by rethinking their back-up procedures, says Gartner analyst Dave Russell.

  • Gartner: What CIOs should know about cloud‑based customer service

    Sponsored by:

    IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner.

  • SaaS CRM Best Practices

    Sponsored by: Microsoft

    This exclusive e-guide discusses the importance of examining a CRM software vendor's ecosystem before signing on the dotted line. Uncover expert tips on how to negotiate the best SaaS service-level agreement for your enterprise.

  • Cloud Workloads on the Mainframe

    Sponsored by: IBM

    In this resource, you'll explore several distinct advantages of building a cloud using a mainframe, including improved performance and reliability, security, and significant cost savings. Read on now to discover the benefits of a mainframe cloud, detailed use cases, and more.

  • Optimizing Your Service Delivery: Change is in Your Hands

    Sponsored by: FrontRange Solutions Inc.

    Check out this white paper to learn about the best practices for maximizing efficiency, and for several challenges that are associated with service delivery.

  • Innovating Through Cloud Technologies Change is in Your Hands

    Sponsored by: FrontRange Solutions Inc.

    This white paper takes a look into the challenges surrounding the implementation of the cloud among businesses.

  • Meeting Tomorrow's Internet Performance Requirements

    Sponsored by: Keynote Systems

    Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience ...

  • The Forrester Wave: Global Workplace Services, Q1 2013

    Sponsored by: Hewlett-Packard Enterprise

    This whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers.

  • CA Business Service Insight for Service Level Management

    Sponsored by: CA Technologies.

    This white paper details an automated service level management solution that will save on cost and improve customer relations.

  • How to Drive ROI From Service Performance:Examining The Cost Benefits of Automated Service Level Management

    Sponsored by: CA Technologies.

    This white paper details the value of service level management and explains three best practices to drive ROI.

  • CA Service Management Blog

    Sponsored by: CA Technologies.

    This resource provides you with blogs from your service management peers on driving home the importance of building a strategy to applying best practices with ITIL in realizing real world, practical implementations.

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