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Service Level Management Research

  • 5 Insider Tips to Managing Multiple Sites

    Sponsored by: Liquid Web

    In this guide, learn 5 best practices to bring your websites together under one hosting plan to simplify management and maintenance.

  • 20 Point Checklist for Vetting a Managed Hosting Provider

    Sponsored by: Liquid Web

    Once your brand new website is complete, how will you manage it? In this guide, discover 20 point checklist for vetting managed hosting providers, to help you get the service you need, at the price you want.

  • Channels to Managed Print Services in Europe

    Sponsored by:

    Analyst group Quocirca reviews channel-led managed print services (MPS) programmes.

  • Getronics Provides Service Desk, Service Management And Applications Management For Gatwick

    Sponsored by: Getronics

    Service management and service desk improvements can be particularly difficult to make in any organization – especially if that organization is Gatwick Airport, serving over 34 million passengers annually. Access this case study to learn how they were able to accomplish record-high service desk satisfaction, while minimizing both risk and cost.

  • Onestop IT Case Study

    Sponsored by: ConnectWise

    An inefficient service desk ticketing system can cause huge problems in any sized organization. Onestop IT, a managed service provider found that many of their tickets were left unresolved. Read this case study to see how Onestop IT overcame this challenge, and how your customers may be able to do the same.

  • How to Make Money in the Cloud

    Sponsored by: ConnectWise

    Access this e-book to learn how to capture the potential revenue created by the cloud adoption craze by building faith in your technology expertise, proving the value of your services to customers, and more to help maximize profitability from the cloud.

  • Business Transformation Rests on the Cloud

    Sponsored by: Rackspace

    Download this resource for cloud providers, which details why more than half of worldwide organizations deploying cloud outsource part of their deployments, and learn how to meet the demands digital businesses require of their cloud infrastructures.

  • IT outsourcing: What to do when your contract is about to end

    Sponsored by:

    Outsourcing contracts worth billions are up for renewal in the next few years. In this special report, Computer Weekly examines how unprecedented change is complicating the CIO's renewal decision.

  • European Channel MPS Priorities

    Sponsored by:

    Analysts Louella Fernandes and Clive Longbottom examine MPS adoption amongst resellers in Europe, based on original Quocirca research, and discusses the challenges faced as they embark on their MPS journey.

  • Data Centre Co-location: An easy decision; a difficult choice

    Sponsored by:

    Analysts Clive Longbottom and Bernt Østergaard offer guidelines for those wanting to move to a co-location facility and who want to make sure their selection procedures cover all the criteria required to make the appropriate choice.

  • CW Special Report on CA Technologies

    Sponsored by:

    This 9 page special independent report from Computer Weekly, updated for 2014, gives you the facts on CA, its strategy, products and services and financial performance.

  • Gartner: Time to rethink backup procedures

    Sponsored by:

    IT leaders and storage managers can realise cost savings and improve their use of backup infrastructure by rethinking their back-up procedures, says Gartner analyst Dave Russell.

  • Gartner: What CIOs should know about cloud‑based customer service

    Sponsored by:

    IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner.

  • Planning for an IoT Enabled Future

    Sponsored by: ServiceMax by GE Digital

    Click into this guide to learn how IoT is shaking up both service management and field services to varying degrees, and learn how you can prepare your digital transformation strategy for an IoT connected future.

  • SaaS CRM Best Practices

    Sponsored by: Microsoft

    This exclusive e-guide discusses the importance of examining a CRM software vendor's ecosystem before signing on the dotted line. Uncover expert tips on how to negotiate the best SaaS service-level agreement for your enterprise.

  • Cloud Workloads on the Mainframe

    Sponsored by: IBM

    In this resource, you'll explore several distinct advantages of building a cloud using a mainframe, including improved performance and reliability, security, and significant cost savings. Read on now to discover the benefits of a mainframe cloud, detailed use cases, and more.

  • Optimizing Your Service Delivery: Change is in Your Hands

    Sponsored by: FrontRange Solutions Inc.

    Check out this white paper to learn about the best practices for maximizing efficiency, and for several challenges that are associated with service delivery.

  • Innovating Through Cloud Technologies Change is in Your Hands

    Sponsored by: FrontRange Solutions Inc.

    This white paper takes a look into the challenges surrounding the implementation of the cloud among businesses.

  • Meeting Tomorrow's Internet Performance Requirements

    Sponsored by: Keynote Systems

    Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience ...

  • The Forrester Wave: Global Workplace Services, Q1 2013

    Sponsored by: Hewlett-Packard Enterprise

    This whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers.

  • CA Business Service Insight for Service Level Management

    Sponsored by: CA Technologies.

    This white paper details an automated service level management solution that will save on cost and improve customer relations.

  • How to Drive ROI From Service Performance:Examining The Cost Benefits of Automated Service Level Management

    Sponsored by: CA Technologies.

    This white paper details the value of service level management and explains three best practices to drive ROI.

  • CA Service Management Blog

    Sponsored by: CA Technologies.

    This resource provides you with blogs from your service management peers on driving home the importance of building a strategy to applying best practices with ITIL in realizing real world, practical implementations.

  • Service Management: Taking Business to the Next Level

    Sponsored by: LabTech Software

    In this e-guide, gain essential knowledge of recent developments around IT services. Read on to learn why success entails more than delivering snazzy services, and why enterprise architects are working to bring SOA and master data management (MDM) efforts together.

  • How are Software as a Service technologies impacting the IT landscape?

    Sponsored by: CA Technologies.

    Software as a Service (SaaS) is rapidly changing the IT landscape, yet brings many issues that must be addressed. This expert FAQ guide discusses how to tackle many daunting SaaS challenges for IT management and provides insight into optimal SaaS monitoring.

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