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Service Level Management Research

  • IT Service Management Blueprint Consumerize the User Experience

    Sponsored by: ServiceNow

    Even with so many organizations switching to an automated service desk solution, 74% of IT requests still start as emails, leading to lost requests and slow turnaround times. Read this whitepaper on an automated service desk that will help your users to help themselves when it comes to service desk tickets.

  • IT Service Management Blueprint Consolidate: Get Control of Your Service Desk

    Sponsored by: ServiceNow

    Do you ever find yourself managing your help desk through emails and phone calls? Or a growing list of overdue incidents? Allow your users to help themselves by implementing an automated service desk solution that will allow users to implement their requests in an easy to use platform and provide clear reporting to show progress and outcomes.

  • Take Your Service Availability Increase Service Availability

    Sponsored by: ServiceNow

    Organizations don't always have a clear view of business service health. As a result, many potential service issues go undetected. Download this white paper to learn how to take back control, with service-aware event management. See the health of all of your business services at a glance—and instantly get to the root cause of service issues.

  • Dramatically Improve Service Availability

    Sponsored by: ServiceNow

    Are you at risk for failing to prevent a business service problem or not resolving one fast enough? It may be time to improve your service availability. Access this white paper on how you can establish a framework for higher service availability at your organization.

  • Expanding Process Automation with IT Service Management

    Sponsored by: ServiceNow

    Have you considered automating your IT processes to accelerate service delivery to end-users? Access this case study to learn about the solution Topdanmark, Denmark's second largest insurance provider, chose to automate their service delivery, and streamline their approval processes for granting user and developer access rights.

  • IT Service Management Blueprint: Accelerate Service Delivery with Automation

    Sponsored by: ServiceNow

    Your service desk is likely subject to daily bombardments of repetitive issues, manual processes, and human errors which cause delays and leave your users dissatisfied. Access this white paper to see how you can introduce automation and realize benefits such as a 30% or greater reduction in cycle times, and more.

  • Onestop IT Case Study

    Sponsored by: ConnectWise

    An inefficient service desk ticketing system can cause huge problems in any sized organization. Onestop IT, a managed service provider found that many of their tickets were left unresolved. Read this case study to see how Onestop IT overcame this challenge, and how your customers may be able to do the same.

  • Why Today's Approaches Fail – and How ServiceNow Delivers

    Sponsored by: ServiceNow

    When Facebook went down for 40 minutes in 2015 it cost the company an estimated $500,000. Don't let that happen to you. Access this white paper to learn about a monitoring tool that will eliminate redundant data, provide accurate service maps, and a holistic view of service health.

  • How to Make Money in the Cloud

    Sponsored by: ConnectWise

    Access this e-book to learn how to capture the potential revenue created by the cloud adoption craze by building faith in your technology expertise, proving the value of your services to customers, and more to help maximize profitability from the cloud.

  • Service Desk Leaflet

    Sponsored by: Comarch

    You need to help your end users, but giving them the full support they need requires a budget you just don't have. Outsourcing end user support may seem scary, but there's no need to worry. Read this leaflet to discover a service that enables you to outsource to a high level of IT support for end users without breaking the bank.

  • How To Price Managed Cloud Services

    Sponsored by: Solarwinds MSP

    Discover some best practices for cloud services pricing in this white paper. Find out how you can build recurring revenue with free monitoring, create more flexible offers with device-based licensing, and more.

  • Business Transformation Rests on the Cloud

    Sponsored by: Rackspace

    Download this resource for cloud providers, which details why more than half of worldwide organizations deploying cloud outsource part of their deployments, and learn how to meet the demands digital businesses require of their cloud infrastructures.

  • Service Visibility: Your Green Light to a Clear Road Ahead

    Sponsored by: ServiceNow

    Without the right information, you won't be able to make the best decisions. Why would you let your IT operations run blind? Automated service mapping gives you the service visibility you need so that you always have an accurate, up-to-date view of your business services.

  • Increase Service Visibility

    Sponsored by: ServiceNow

    You may be at risk of missing a business service problem because of limited service visibility. If you aren't currently able to quickly identify how infrastructure events are connected to potential outages and problems, access this whitepaper to learn more about the benefits of establishing a framework for high service visibility.

  • Increase Your Service Quality with Service-Aware Event Management

    Sponsored by: ServiceNow

    Imagine your business as the International Space Station, and your business services as a periodic visit from a supply ship sent to the space station. Without these supply ships, your enterprise would eventually be starved. Access this whitepaper to learn how you can prevent such outages in your organization with service-aware event management.

  • Drager Service MVS Gains Operational Visibility and Increases Service Delivery Levels Enterprise Asset Management

    Sponsored by: Infor

    Gain insights on adopting an integration strategy that can allow your financial organization to meet the challenges of digital transformation in in an agile and cost-effective way. Learn use cases, best practices, and more.

  • IT outsourcing: What to do when your contract is about to end

    Sponsored by:

    Outsourcing contracts worth billions are up for renewal in the next few years. In this special report, Computer Weekly examines how unprecedented change is complicating the CIO's renewal decision.

  • European Channel MPS Priorities

    Sponsored by:

    Analysts Louella Fernandes and Clive Longbottom examine MPS adoption amongst resellers in Europe, based on original Quocirca research, and discusses the challenges faced as they embark on their MPS journey.

  • Data Centre Co-location: An easy decision; a difficult choice

    Sponsored by:

    Analysts Clive Longbottom and Bernt Østergaard offer guidelines for those wanting to move to a co-location facility and who want to make sure their selection procedures cover all the criteria required to make the appropriate choice.

  • SaaS CRM Best Practices

    Sponsored by: Microsoft

    This exclusive e-guide discusses the importance of examining a CRM software vendor's ecosystem before signing on the dotted line. Uncover expert tips on how to negotiate the best SaaS service-level agreement for your enterprise.

  • Cloud Workloads on the Mainframe

    Sponsored by: IBM

    In this resource, you'll explore several distinct advantages of building a cloud using a mainframe, including improved performance and reliability, security, and significant cost savings. Read on now to discover the benefits of a mainframe cloud, detailed use cases, and more.

  • Optimizing Your Service Delivery: Change is in Your Hands

    Sponsored by: FrontRange Solutions Inc.

    Check out this white paper to learn about the best practices for maximizing efficiency, and for several challenges that are associated with service delivery.

  • Innovating Through Cloud Technologies Change is in Your Hands

    Sponsored by: FrontRange Solutions Inc.

    This white paper takes a look into the challenges surrounding the implementation of the cloud among businesses.

  • Meeting Tomorrow's Internet Performance Requirements

    Sponsored by: Keynote Systems

    Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience ...

  • The Forrester Wave: Global Workplace Services, Q1 2013

    Sponsored by: Hewlett-Packard Enterprise

    This whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers.

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