Service Creation Research
Sponsored by: ConnectWise
In this three-part expert e-guide, explore the ins-and-outs of a well-rounded managed services business. Learn how to explain pricing to customers, the array of benefits that come with providing managed services, and what the core deliverables are for any MSP.
Sponsored by: MuleSoft
In this white paper, you'll examine the relationship between APIs, services, and service-oriented architecture (SOA) to get a better idea of API usage. Read on and also discover 7 best practices for API management.
Sponsored by: ComputerWeekly.com
Gartner analysts explain how Infrastructure and Operations (I&O) teams can best prepare for the cloud.
Sponsored by: Arbor Networks
DPI-based solutions provide business intelligence, service control and bandwidth management by inspecting packet header information to determine the application, source, destination and other data for each packet. Read this whitepaper to learn how mobile providers can create service packages that prioritize traffic based on these important factors.
Sponsored by: OpenText
In this white paper, learn about a cloud provisioning technology with a workflow-enabled framework, allowing you to create, provision, and orchestrate virtual "bundles" of on-premise and cloud capabilities that make up a new product, service, or application.
Sponsored by: FrontRange Solutions Inc.
Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.
Sponsored by: Dell Software
Access this e-guide to gain tips on how to choose a good remote monitoring and management (RMM) solution as a managed services provider.
Sponsored by: Citrix Online UK
This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.
Sponsored by: IBM
This white paper is intended to provide service providers with IBM's point of view on the power of collaboration in a Web 2.0 environment and to introduce a new IBM solution that can help telecoms to use collaboration as a tool for enabling innovation.
Sponsored by: Dell India
Whether your server project is large or small, having a dedicated server room will allow you to store backup disks, blades, equipment, and also allow you to have an onsite console for administrators. This eBook will walk you through some of the key steps to setting up a dedicated server room.
Sponsored by: Dell, Inc. and Intel®
This eBook will walk you through some of the key steps to setting up a dedicated server room. Whether your server project is large or small, having a dedicated server room will allow you to store backup disks, blades, equipment, and also allow you to have an onsite console for administrators.