Service Creation Research
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Improve Your Bottom Line with Repeatable Services
Sponsored by: SAP America, Inc.Service productization can be a huge benefit to service organizations, as it offers predictable outcomes that have previously been inconsistent. Check out this informative resource to examine the trend in productizing services, discover a framework that could help your business benefit, and learn how to avoid productization pitfalls.
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Gartner: Best practices for I&O for cloud-readiness
Sponsored by: ComputerWeekly.comGartner analysts explain how Infrastructure and Operations (I&O) teams can best prepare for the cloud.
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Avaya Aura Contact Center Scripting Demystified
Sponsored by: Global KnowledgeWhy is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
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ITIL: The building blocks of an ITSM strategy
Sponsored by: FrontRange Solutions Inc.Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.
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How to Choose a Solution That's Right for Your Channel Business
Sponsored by: Quest Software, now a part of DellAccess this e-guide to gain tips on how to choose a good remote monitoring and management (RMM) solution as a managed services provider.
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Quick Guide: Getting to Grips with Service Desk Metrics
Sponsored by: Citrix Online UKThis quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.
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Collaboration to innovation: Leveraging Web 2.0 to Accelerate New Service Ideas
Sponsored by: IBMThis white paper is intended to provide service providers with IBM's point of view on the power of collaboration in a Web 2.0 environment and to introduce a new IBM solution that can help telecoms to use collaboration as a tool for enabling innovation.
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E-Book: Planning Your Server Room
Sponsored by: Dell IndiaWhether your server project is large or small, having a dedicated server room will allow you to store backup disks, blades, equipment, and also allow you to have an onsite console for administrators. This eBook will walk you through some of the key steps to setting up a dedicated server room.
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Windows Servers and Storage: Planning Your Server Room
Sponsored by: Dell, Inc. and Intel®This eBook will walk you through some of the key steps to setting up a dedicated server room. Whether your server project is large or small, having a dedicated server room will allow you to store backup disks, blades, equipment, and also allow you to have an onsite console for administrators.
