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Service CreationResearch

  • Citrix NetScaler SDX and VCE Vblock Systems: Enabling the transformation from application delivery to service delivery

    Sponsored by: Citrix

    This white paper outlines a solution that enables the transformation from application delivery to service delivery.

  • IT Services Co. Moves to the Cloud, Transforms Service Delivery

    Sponsored by: Hewlett-Packard Company

    NNIT, a Danish IT services provider, wanted to lower operating costs, automate processes, and create new value-added services. While traditionally the go-to for these goals is outsourcing, NNIT had other ideas. View this brief case study to learn why NNIT chose a cloud environment over outsourcing to a lower-cost environment.

  • Cloud Provisioning: Provision. Orchestrate. Innovate.

    Sponsored by: OpenText

    In this white paper, learn about a cloud provisioning technology with a workflow-enabled framework, allowing you to create, provision, and orchestrate virtual "bundles" of on-premise and cloud capabilities that make up a new product, service, or application.

  • Managed Services: From MDM to Automation

    Sponsored by: N-able Technologies

    Read this whitepaper to find out why CPI chose N-able to help them move past traditional product-based delivery sales model and achieve greater growth.

  • 5 Ways That MSPs Can Capitalize on Cloud Opportunities

    Sponsored by: ConnectWise

    This insightful white paper details how MSPs can ensure the continued success of their businesses as the popularity of cloud computing continues to grow by offering the kind of indispensible personalized support to their clients that cloud giants can't provide.

  • Gartner: Best practices for I&O for cloud-readiness

    Sponsored by: ComputerWeekly.com

    Gartner analysts explain how Infrastructure and Operations (I&O) teams can best prepare for the cloud.

  • The Role of Deep Packet Inspection in Mobile Networks

    Sponsored by: Arbor Networks

    DPI-based solutions provide business intelligence, service control and bandwidth management by inspecting packet header information to determine the application, source, destination and other data for each packet. Read this whitepaper to learn how mobile providers can create service packages that prioritize traffic based on these important factors.

  • ITIL: The building blocks of an ITSM strategy

    Sponsored by: FrontRange Solutions Inc.

    Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.

  • How to Choose a Solution That's Right for Your Channel Business

    Sponsored by: Dell Software

    Access this e-guide to gain tips on how to choose a good remote monitoring and management (RMM) solution as a managed services provider.

  • Quick Guide: Getting to Grips with Service Desk Metrics

    Sponsored by: Citrix Online UK

    This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.

  • Collaboration to innovation: Leveraging Web 2.0 to Accelerate New Service Ideas

    Sponsored by: IBM

    This white paper is intended to provide service providers with IBM's point of view on the power of collaboration in a Web 2.0 environment and to introduce a new IBM solution that can help telecoms to use collaboration as a tool for enabling innovation.

  • E-Book: Planning Your Server Room

    Sponsored by: Dell India

    Whether your server project is large or small, having a dedicated server room will allow you to store backup disks, blades, equipment, and also allow you to have an onsite console for administrators. This eBook will walk you through some of the key steps to setting up a dedicated server room.

  • Windows Servers and Storage: Planning Your Server Room

    Sponsored by: Dell, Inc. and Intel®

    This eBook will walk you through some of the key steps to setting up a dedicated server room. Whether your server project is large or small, having a dedicated server room will allow you to store backup disks, blades, equipment, and also allow you to have an onsite console for administrators.

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