Service Creation White Papers
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Packaged services – the global shift towards virtual distribution
Sponsored by: MicroScopeIn this month's issue, we cover changes in distribution and the challenges being faced by those aiming to add value.
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Cloud Services: Is it Time to get Onboard?
Sponsored by: NerdioDespite the wide adoption of cloud computing, most channel partners don't offer any cloud services and the ones that do don't seem to value them. Read on to learn why so many businesses are letting this opportunity slide and what it would take for you to start taking advantage.
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Cloud Provisioning: Provision. Orchestrate. Innovate.
Sponsored by: OpenTextIn this white paper, learn about a cloud provisioning technology with a workflow-enabled framework, allowing you to create, provision, and orchestrate virtual "bundles" of on-premise and cloud capabilities that make up a new product, service, or application.
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ITIL: The building blocks of an ITSM strategy
Sponsored by: FrontRange Solutions Inc.Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.
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How to Choose a Solution That's Right for Your Channel Business
Sponsored by: Dell SoftwareAccess this e-guide to gain tips on how to choose a good remote monitoring and management (RMM) solution as a managed services provider.
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Quick Guide: Getting to Grips with Service Desk Metrics
Sponsored by: Citrix Online UKThis quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.
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Collaboration to innovation: Leveraging Web 2.0 to Accelerate New Service Ideas
Sponsored by: IBMThis white paper is intended to provide service providers with IBM's point of view on the power of collaboration in a Web 2.0 environment and to introduce a new IBM solution that can help telecoms to use collaboration as a tool for enabling innovation.
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E-Book: Planning Your Server Room
Sponsored by: Dell IndiaWhether your server project is large or small, having a dedicated server room will allow you to store backup disks, blades, equipment, and also allow you to have an onsite console for administrators. This eBook will walk you through some of the key steps to setting up a dedicated server room.
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Windows Servers and Storage: Planning Your Server Room
Sponsored by: Dell, Inc. and Intel®This eBook will walk you through some of the key steps to setting up a dedicated server room. Whether your server project is large or small, having a dedicated server room will allow you to store backup disks, blades, equipment, and also allow you to have an onsite console for administrators.
