IT Services Research
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An introduction to IT Management as a Service (ITMaaS)
Sponsored by: CA NimsoftThis white paper offers a simple, unified, IT Management as a Service (ITMaaS) solution from CA Nimsoft that could help your business tackle traditional and unprecedented IT challenges. Click to learn more about the benefits of choosing an ITMaaS solution and the tools you can acquire from this approach.
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3 Common Pitfalls to SLM—And How to Avoid Them
Sponsored by: CA NimsoftAccess this essential resource to uncover the three major pitfalls in service level management and detailed advice for avoiding these roadblocks when deploying and managing your cloud services.
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Bursting with HP CloudSystem
Sponsored by: HP & Intel®Managing service delivery across multiple clouds is a challenge. In this white paper, discover how cloud bursting – a feature of HP CloudSystem – can help you easily conquer this challenge from a single point of control. View now to learn more!
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Cloud Monitoring and Service Management: Maximizing IT services and investments
Sponsored by: CA NimsoftThis white paper defines today's cloud market and reviews a cloud implementation roadmap to help guide you in adoption process. Learn more about advanced approaches for leveraging cloud monitoring and service management through IT management-as-a-Service and its impact on the IT department.
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Succeed in the cloud with service lifecycle management
Sponsored by: Hewlett-Packard CompanyThis paper shows that by accelerating the adoption and widening the footprint of service lifecycle management, IT can turn cloud into an opportunity to transition smoothly into a new world of hybrid delivery. It also presents five actions senior IT management can take to expedite this transition with minimal risk and disruption.
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Cloud Computing for CIOs: Getting Inside the Mind of Your CFO
Sponsored by: HP & Intel®Making business decisions for cloud computing is no longer strictly an IT function, more and more CFOs are now getting involved in the planning and application. Check out this white paper to see how combining organizational forces will add real business value to your organization.
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Best Practices for Developing a Cloud Managed Services Business
Sponsored by: N-able TechnologiesThis podcast addresses the unique challenges and best practices for different types of cloud providers, their success stories, and how you can differentiate your cloud managed services.
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The Value of ITIL® Certification
Sponsored by: Global KnowledgeThis white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment.
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You Won't Lose Sleep with Datto's Business Continuity
Sponsored by: Datto, Inc.In this case study, learn how IT service provider ProMission Projects prepared for and dealt with the crash of a manufacturing client's legacy hardware. Discover how virtualizing the client's server offsite allowed ProMission to keep production running until the replacement server could be installed, and thus avoid the significant cost of downtime.
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Don't Miss the Business Continuity Sales Window
Sponsored by: Datto, Inc.Because backup disaster recovery (BDR) technology only reveals its value when things don't go as planned, it can be a tricky sell for IT services firms. Read this white paper to learn a four-step process for engaging clients on this topic and effectively selling them DR/BC products and services.
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7 Essential Benefits of Hybrid Cloud Backup
Sponsored by: Datto, Inc.Check out this white paper to discover what a hybrid cloud is, how it applies to data backup, and the seven unique benefits of a hybrid cloud platform for SMB data backup.
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Software Education Series Part One: A Guide to Service Catalogues
Sponsored by: CherwellThis white paper offers key insight into how you can create a service catalogue, and even provides an easy-to-use service catalogue template. Read now to learn why a properly implemented service catalogue will not only benefit your business, but your customers as well.
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Customer Case Study Super Group
Sponsored by: CherwellFrustrated with their current IT service desk, Super Group, a broad-based supply chain management business, was on the lookout for a system that provided ITIL out-of-the-box, could be adopted and modified to meet changing business needs, and was cost effective and efficient. Read this case study to find out where they turned.
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Evaluating ITIL Help Desk/Service Desk Software Top 10 Considerations
Sponsored by: CherwellThis white paper demystifies some of the common misconceptions surrounding help desk software selection. Inside, you'll find the top ten considerations for evaluating a help desk software solution.
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Customer Case Study First Rate
Sponsored by: CherwellThis brief case study demonstrates how First rate Exchange aved time and resources with out-of-the-box configuration of key ITIL processes made for a quick and easy implementation, enabling easy development of new functionality by all authorized members of the IT team.
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Empowering People on the Move - The Delivery of tomorrow's Business Services
Sponsored by: CherwellThis white paper takes an in-depth look at ways mobile services can actually improve how technology services are delivered into the business. Read now to learn how your IT department can adapt to the mobile business climate by delivering user-driven business services that promise to improve efficiency, innovation and profit.
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How To Leverage Standards Based Automation for Explosive Growth
Sponsored by: N-able TechnologiesDiscover how leveraging standards-based automation can help you become the best MSP possible, doubling your growth and scalability and taking your service offerings to the next level.
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The MSP Report Advantage
Sponsored by: N-able TechnologiesDiscover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor."
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The Changing Role of the CIO
Sponsored by: Hewlett-Packard LimitedThis presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
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Next Gen IT and the Cloud
Sponsored by: ServiceNowFind out how next-gen IT solutions are flexible, intuitive, social and powerful – and how IT in the cloud will help your organization not only keep up with today's complex IT ecosystem, but manage it more efficiently than ever before.
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Boost IT Visibility & Value with Service Catalog
Sponsored by: ServiceNow"Many CIOs are being pressured to demonstrate IT value. A service catalog can help you promote your services in a way the business can easily understand. It will become your service management foundation that can boost IT visibility and constantly demonstrate IT value to the business."
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VMworld Europe Case Study: Colt Technology
Sponsored by: ComputerWeekly.comManaged service provider Colt designed and rolled out a scalable, cloud-hosted desktop virtualisation project that is reaping benefits for local councils.
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CW Special report on Atos
Sponsored by: ComputerWeekly.comThis 11 page special report, packed with graphs and charts, gives you the facts on Atos, its strategy, products and services and financial performance.
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Special Report on Steria
Sponsored by: ComputerWeekly.comThis 5 page special report from Computer Weekly gives you the facts on Steria, its strategy, products and services and reviews its financial performance.
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Tripwire IT Security and Compliance Automation Solutions: Empowering IT Security
Sponsored by: Tripwire, Inc.View this informative white paper to learn how you can improve your IT security practices. Uncover some of the toughest challenges to maintaining Confidentiality, Integrity, and Availability (CIA). Uncover the sensitive data that needs protection as well as security policies and controls that could lead to a false of security.
