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IT Services Research

  • Gaining End-to-end Visibility: Better IT Operations through Operational Intelligence

    Sponsored by: Splunk

    Discover how to turn silos of machine data into actionable information for new levels of infrastructure insight via IT operational intelligence. Read on to understand how operational intelligence provides better end-to-end visibility, so you can deliver essential services and apps with a reduction in mean-time-to-recovery.

  • Empowering Your IT Services Firm For Excellence Amid Change

    Sponsored by: NetSuite

    IT service businesses are a huge part of the economy, and with hybrid business models, almost every company is now a service company. Inside, learn how NetSuite can help IT service companies simplify operations, ensure compliance, improve enterprise-wide visibility, and more.

  • IT as a Service: Transforming Your Organization into a Trusted Service Provider

    Sponsored by: IBM

    Learn the essentials of implementing IT as a Service (ITaaS), and how to transform your organization into a trusted services provider. Access now to create a sustainable ITaaS model by deconstructing the importance of modular services; value of hybrid cloud delivery models; ITaaS lifecycle management, and more.

  • Computer Weekly – 16 May 2017: Political turmoil threatens global IT services sector

    Sponsored by: ComputerWeekly.com

    In this week's Computer Weekly, we examine the threats to the global IT services sector caused by the political turmoil in the US and UK. Home Office IT chief Sarah Wilkinson discusses digital transformation in a large government department. And we find out how business leaders need to improve their digital skills. Read the issue now.

  • Powering Up Digital Transformation with a 5-pillar Strategy

    Sponsored by: Commvault

    Read on to examine the 5 pillars of digital transformation planning, including how to obtain buy-in from key influencers, conduct careful analysis of budget needs, and more. Discover here how to bring real digital-based business value to your organization.

  • Moving Your Business to a Holistic, Digital-Driven Enterprise

    Sponsored by: Commvault

    Discover how to transform your organization without undue workflow interruption by strategizing IT transformation with the 3 methods outlined here. Read on to establish alignment between the CIO and IT team on strategy, objectives, timeline, and deployment of internal and third-party resources.

  • Service Desk Leaflet

    Sponsored by: Comarch

    You need to help your end users, but giving them the full support they need requires a budget you just don't have. Outsourcing end user support may seem scary, but there's no need to worry. Read this leaflet to discover a service that enables you to outsource to a high level of IT support for end users without breaking the bank.

  • Flipping the Digital Switch: Bringing IT Harmony to Digital Transformation

    Sponsored by: Commvault

    As an IT professional, no doubt you may already be weary of the phrase "digital transformation." Before embarking on your journey, read this resource to examine 5 essential questions IT must answer in order to prepare your enterprise for its digital initiatives successfully.

  • Next-Generation IT: What Does it Really Look Like?

    Sponsored by: Avaya

    In this post, examine five pillars that serve as the foundation for next-generation IT. Access now to discover these pillars, as well as in-depth research on core IT architecture elements, including secure mobility, omnichannel, big data analytics, and more.

  • Losing A Star Player: How to Prep Your MSP Business for Employee Turnover

    Sponsored by: Solarwinds MSP

    Employee turnover is a fact of life for any business owner – but for MSPs, losing a highly experienced technician can have a severe impact, both in terms of technical skills and carefully cultivated customer relationships. Learn how to put a plan in place to strengthen your HR strategy and prep your teams for any future changes.

  • Hyperconverged at Scale: Building out Data Center Infrastructure

    Sponsored by: Dell EMC Intel

    In this ESG white paper, uncover the benefits of hyper-converged infrastructure to be derived from implementation. Download now to see how HCI prepares IT for shifting to a services delivery model, and how HCI enables cloudlike flexibility of existing resources.

  • The IT Transformation Questions Every CIO Should Ask

    Sponsored by: Rackspace

    What does the business need most from IT in 2017? Download this resource to discover 6 questions every CIO should strive to answer to jump-start IT transformation, such as considerations around the unique needs of your industry vertical, cloud adoption, and more.

  • Deloitte Tech Trends 2017

    Sponsored by: ComputerWeekly.com

    Deloitte's annual Tech Trends report identifies the critical developments that are likely to disrupt UK and global businesses in the next 18 to 24 months

  • A Quick Guide to Modernizing Customer Service

    Sponsored by: ServiceNow

    80 percent of businesses believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Download this white paper to explore how to redefine the fundamentals of customer service by bringing together people, workflows, and systems to proactively resolve issues and optimize the service experience.

  • Modernize Your Service Desk to Satisfy Today's Business User

    Sponsored by: Cherwell

    Business is being conducted at warp speed, and a new generation of "modern" users, expect business solutions to be as accessible, responsive and easy to use as the apps running on their mobile devices. Download this analyst report to discover how to modernize your service desk to satisfy today's business user.

  • Transform your Business with HCI

    Sponsored by: Dell EMC Intel

    This report navigates IT decision-makers through the evolution of the HCI market—whether beginning their initial deployments or expanding their HCI deployments to new workloads. Read on to learn why HCI is a crucial building block for hybrid cloud, how to expand HCI deployments for remote sites and DR, and more.

  • Key Technical Support Considerations for the Cognitive Era

    Sponsored by: IBM

    Download this white paper to discover the different support and maintenance challenges that confront CIOs when implementing an infrastructure that includes new solutions like mobile, social, cloud initiatives and other new breeds of computer models, including cognitive.

  • Four Ways to Satisfy the Modern User – Without Losing Your Sanity

    Sponsored by: Cherwell

    Here's the secret; some of the world's most successful businesses, like Uber, Airbnb, and Facebook, don't have their own cars, hotels, or content. What they do have is IT enablement. Access this white paper to discover the 4 ways your IT team can satisfy modern users with the right IT service management tool.

  • IT Service Management Goes to School

    Sponsored by: Cherwell

    IT teams are being tasked with doing more with less, as tech issues just keep growing, so what do you do? This is where ITSM comes in. Access this e-book to read case studies from 9 leading colleges from across the U.S. to see how each implemented ITSM tools to tackle challenges common to most businesses.

  • Cherwell Service Management Product Overview Video

    Sponsored by: Cherwell

    If you organization is looking to implement, update, or automate ITSM, watch this brief video to learn about Cherwell Service Management software and its key features, including out of the box ITIL certified processes, a modern, intuitive self-service portal, codeless technology, and more.

  • Start Banking Results with Modern-Day IT Service Management

    Sponsored by: Cherwell

    As more enterprises undergo digital transformation to the 3rd Platform of computing — which comprises cloud, mobility, big data/analytics, and social business — the nature of IT and IT service management is changing rapidly. This analyst report addresses questions regarding digital transformation and how it is affecting the delivery of IT services.

  • ITSM Fundamentals for Enterprise

    Sponsored by: Cherwell

    The fundamentals of ITSM are being applied across the enterprise. Access this brief white paper to learn about why and how ITSM strategies are being repurposed across various non-IT departments, and how you can go about implementing this strategy in your organization.

  • Computer Weekly –11 April 2017: Virtual reality in healthcare

    Sponsored by: ComputerWeekly.com

    In this week's Computer Weekly, we find out how virtual reality technology is starting to be used to improve healthcare. We examine the new tax laws that are causing IT contractors to quit government digital projects. And we analyse the software licensing issues arising from SAP's recent court case over indirect access. Read the issue now.

  • Vendor Landscape: Enterprise Service Desk Software

    Sponsored by: Cherwell

    Service desk tools have evolved over to be more than a help desk ticketing system and the market now reflects that change. If you're considering adopting an enterprise service desk tool, even slightly, look over this e-book to learn about the 2017 vendor market and see how your particular business needs are being met.

  • CW Middle East: UAE faces IT recruitment challenge

    Sponsored by: ComputerWeekly.com

    As a measure of the progress of technology in the region, we quickly move into the world of flying cars in this issue with a look at plans from the Dubai Roads and Transport Authority (RTA) to launch autonomous aerial vehicles in July this year.

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