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IT Services Research

  • Video Collaboration in the Field: Resolve Issues Faster

    Sponsored by: LogMeIn, Inc.

    As customer expectations rise and competition becomes more intense, service organizations need a way to resolve issues faster. Explore how collaborative video tools can improve issue resolution and deliver better customer experiences.

  • 8 Essential Helpdesk Tools Every IT Pro Needs

    Sponsored by: Solarwinds N-able

    Communication is the key to success. IT helpdesk services realize this and require the best tools to bolster communication between users and IT staff. Discover the top eight essential tools that every helpdesk service needs to succeed and a single system that delivers them all.

  • Transforming Your Data-Driven IT Organization

    Sponsored by: Windsor Group

    Tune into this video to learn how to transform your data-driven organization and service delivery by leveraging the market insight and expertise of one ITSM provider. Learn how to determine the best ITSM sourcing strategy for you, and transform your IT operations with an alternative delivery and market pricing model evaluation.

  • Getting Your Startup off the Ground

    Sponsored by: CDW

    How can you transform your startup into a growing business? Explore the biggest challenges that startups have to overcome, and discover the essential steps that you need to take early on in order to ensure success later on down the road.

  • CIO Challenges: Making the Big Shift to Customer-Focused IT

    Sponsored by: CDW

    What if you could shift IT to directly serve external customers while still encouraging internal productivity? Discover how you can shift to customer-focused IT to deliver exceptional experiences and stimulate revenue.

  • Small Business Tech Trends: How to Increase Efficiency and Cut Costs

    Sponsored by: CDW

    For small businesses, it can be tough to balance day-to-day operations with keeping up with the latest tech trends. Explore the latest small business trends in IT services, mobility, security, and the cloud. Discover what your peers are doing to increase efficiency, cut costs, and stay ahead of the competition.

  • Delivering Service Management That People Actually WANT To Use

    Sponsored by: ServiceNow

    Tune into this webinar to learn about 10 ways you can deliver a more desirable service management experience to your users. Watch now and learn about essential tips, obstacles to avoid, and more.

  • How Del Monte Quickly Replaced Their IT Infrastructure

    Sponsored by: Hewlett-Packard Enterprise

    Discover how the food company Del Monte was able to create a new hybrid infrastructure within an 8-month time period. Learn how this strategy enabled them to quickly deploy solutions and stay one step ahead of the competition.

  • ServiceNow ServiceWatch Economic Impact Study

    Sponsored by: ServiceNow

    This case study dives into one system that can help deliver the transparency needed to keep all critical components up and running. View now and see for yourself how this top-down approach to service monitoring can vastly help reduce the amount of downtime, outages, and more that occur in your business.

  • Experts Explore IT Service Support Management Tools

    Sponsored by: ServiceNow

    In this Magic Quadrant provided by Gartner, discover how vendors measure up against one another with ITSSM tools.

  • Small Businesses Must Heed Cloud, Security, Mobility and IT Services Trends in 2016

    Sponsored by: CDW

    Four major digitally disruptive trends will reshape small businesses over the next few years: cloud computing, security, mobility, and managed IT services. Discover the biggest benefits and challenges posed by these technologies and learn how you can increase operational performance, decrease risk, cut costs, and adopt innovation faster.

  • A Field Guide to Marketing in the IT Channel

    Sponsored by: Intronis

    Discover insights into how managed service providers become highly effective in their marketing efforts, including which channels they use, tactics that work best, and tools that help them make marketing a priority.

  • The Sales Pros Ultimate Guide to Cold Calling

    Sponsored by: Intronis

    In this white paper, learn how to warm up to cold calling. Explore the basics, learn how to handle rejections, tap into 6 common cold calling situations, and finally, how to break through to prospects.

  • Survey Results: Mapping the Cloud Maturity Curve

    Sponsored by: IBM

    This resource presents survey results on cloud maturity. Discover the 5 essential characteristics of high-maturity organizations, and learn about the biggest challenges that hold enterprises back from achieving cloud maturity.

  • Top 3 Reasons Your Enterprise Network Matters More in the Cloud Era

    Sponsored by: Juniper Networks, Inc.

    Explore the top 3 IT trends that will impact your cloud strategy, and learn how to build a network that's 100% cloud-ready. Read on to prepare your network for high bandwidth demands, high SLAs, increased scalability and security requirements, and more.

  • Building Engaging Content Experiences: A CIO Webinar

    Sponsored by: Box

    Discover in this webinar how to build engaging content experiences in your custom apps, as Mike Schwartz, Platform Product Marketing at Box, will help you reimagine your enterprise content sharing. Tune in now to learn about content PaaS, and boost user experience engagement while overcoming compliance obstacles.

  • Evolving IT from Provider to Partner

    Sponsored by: MuleSoft

    Learn how to design IT processes to lead the charge in enabling connectivity between business divisions. Explore how you can leverage IT transformation and API management to unify your company and spark innovation. In addition, tap into the 3 top outcomes for a center of IT enablement.

  • Edinburgh Computer Services Breaks Down the Silos of Chaos

    Sponsored by: ConnectWise

    In this case study, discover how Edinburgh Computer Services overcame its disjointed information tracking system and adopted an integrated platform that enabled them to grow and improve productivity.

  • Eight Essential Helpdesk Tools Every MSP Needs

    Sponsored by: Solarwinds N-able

    Everyone knows that you need the right tools for the job. The problem is that there are so many tools on the market that it is hard to determine which are best for your business. Access this white paper to learn about the eight must-have tools for your MSP business.

  • The Data Center of the Future? It's the One CIOs Don't Operate

    Sponsored by: Windsor Group

    Because technology is ubiquitous and constantly changing, your IT leaders must become really good at deciding which technology battles they should fight. In this expert e-guide, you will learn why the data center of the future may be one which CIOs don't operate.

  • Analyst Perspective: The Maturing MSP Market

    Sponsored by: Commvault

    In this brief webcast, analyst Tim Harmon discusses the maturing managed service provider (MSP) market and the need for advanced service capabilities that focus on specific vertical industries. Watch now to see how you can reap the benefits of trusting and dependent customers with a more specialized, valued service.

  • Skills and sourcing trends for successful IT strategy

    Sponsored by: ComputerWeekly.com

    In this presentation from our CW500 event, Louise McCarthy, director of IT transformation at the European Bank of Reconstruction and Development, shares her experiences of overhauling IT sourcing strategy at major private and public sector organisations.

  • How IT Service Providers can Turn Customers' Data into Gold with Elastic Cloud Storage

    Sponsored by: EMC

    This brief article highlights EMC's elastic cloud storage, an object storage infrastructure that enables enterprises to provide specialized, innovated new services built around customer data. See how this solution can give your enterprise the potential to transform your everyday data into new insights and new opportunities for customers.

  • The CIO's Guide to Mainframes: Evaluating Sourcing Strategies to Mitigate Risk

    Sponsored by: Windsor Group

    Discover in this guide how to formulate a sourcing strategy for your mainframe, starting with a baseline to identify how your decisions will affect staff, budgets, compliance, and cost, and align your outcome to current needs and future direction.

  • The CIO’s Guide to Evaluating IT Sourcing Options

    Sponsored by: Windsor Group

    This white paper will assist you in evaluating your IT sourcing options, and in choosing the right provider from which you can expect to save considerable time and money. Learn how to leverage your service provider to transcend IT performance expectations.

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