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IT Services Research

  • Preparation for Negotiating Software Sourcing Strategy

    Sponsored by: Miro Consulting, Inc.

    You rarely have every stakeholder involved in a software contract negotiation, and the process is often rushed through. Forrester's Mark Bartrick reveals how to execute a coherent software negotiation strategy in this expert e-guide.

  • ITSM Blueprint: Accelerate Service Delivery with Automation

    Sponsored by: ServiceNow

    Are manual processes draining productivity—and straining your reputation? Discover how ITSM automation can significantly alleviate your service desk difficulties. Read on to determine key performance indicators that will help you assess, improve, and demonstrate the impact of your automation efforts over time.

  • Top 15 Vendors in Capacity Management Software

    Sponsored by: TeamQuest Corporation

    This research presentation from a former Forrester research director provides a rundown of the top 15 capacity management vendors today—including HPE, BMC, and TeamQuest—and details what makes the leaders in the space stand out.

  • Working With HR on Digital Workplace Initiatives

    Sponsored by: Gartner

    Find out the key challenges and recommendations for smoothly transitioning to today's digital economy with digital workplace initiatives in this Gartner report. Explore how to partner with your HR department to evolve technology practices systematically to streamline the employee experience.

  • ServiceNow Case Study - Gatwick Airport

    Sponsored by: ServiceNow

    In this case study, learn how this Gatwick Airport updates their outsourced and poorly perceived service desk to reduce costs, simultaneously improving service delivery, all while managing a variety of operational and IT service desks.

  • The New ITSM - Empowered by Integrated Operations

    Sponsored by: ServiceNow

    This feature white paper discusses the trends and requirements surrounding integrated operations with ITSM based on recent EMA data, as well as ongoing industry dialogs. Download now and learn what ways ITSM can benefit your company.

  • A Business Risk Approach to IT Governance

    Sponsored by: IBM

    Learn best practices for assessing overall effectiveness in today's highly distributed organizations and how to manage IT risks. Also discover the role a centralized IT governance system can play in realizing your IT governance strategy.

  • The 7 Components of a Profitable Network Service

    Sponsored by: eTECH Channel

    Discover in this white paper how to deliver a profitable network service by integrating the 7 components critical to truly successful network management. Differentiate yourself in a crowded service provider market by safeguarding your clients' network operations and automating complex network tasks.

  • Top 10 IoT Technologies for 2017 and 2018

    Sponsored by: Gartner

    This feature analysis from Gartner, discusses 10 technologies that will be vital for organizations to unlock the full potential of the IoT as part of their digital business strategies in the future. Download now to access information on – when these technologies will become relevant, who will be impacted and some of the cautions to be mindful of.

  • The Gartner Top 10 Recommended IT Cost Optimization Ideas, 2016

    Sponsored by: Gartner

    This exclusive analyst from Gartner provides techniques that are proven to consistently deliver year-over-year cost reduction, without costs returning back. Download now to review the top 10 recommendations including, creating shared-service organization for IT services, leveraging cloud services, and more.

  • The Mine Within: Extracting Business Intelligence From Mobility Networks

    Sponsored by: Aruba Networks

    This informational white paper examines 5 categories of analytics solutions: presence, loyalty, wayfinding and 2 more. Download now to see what it means to harvest meaningful business insights using a modern infrastructure system.

  • Brexit Will Disrupt CIO and Vendor Plans Through 2018

    Sponsored by: Gartner

    This exclusive news analysis from Gartner will address the issues of the Brexit and how it will impact EU CIOs as well as technology and service providers. Download and see what recommendations they provide for these unavoidable challenges.

  • How to Conquer IT Costs with Portable Red Hat Enterprise Linux

    Sponsored by: Red Hat

    Tune into this video to learn how a transition to Red Hat Enterprise Linux can reduce costly downtime, migration time, and TCO in your organization. Take advantage of a platform that supports business-critical workloads with 99.999% uptime and creates scalable, high-performing IT for next-gen infrastructure.

  • Investing in ITIL-Aligned ITSM Technology

    Sponsored by: ServiceNow

    If you believe in the benefits of ITIL, this eBook will help you connect the dots between people, processes, and technology to ensure your new ITSM initiative brings major improvements to your IT services. Read on to discover how to adopt fit-for-purpose ITSM.

  • IT Service Automation: The Key to Improved Productivity

    Sponsored by: ServiceNow

    In this white paper, IDC crystallizes the economic benefits of IT service automation. Read on to learn about the average annual benefits of IT service automation over five years for one data center provider.

  • An ITIL eBook That Is Not Boring
Your pain-free guide to ITIL and Service Strategy

    Sponsored by: ServiceNow

    This feature eBook offers a back to the basics approach to understanding ITIL – how it works, why it's important, and how it can ultimately benefit your IT service delivery process. Download now and follow this blueprint through the 5 stages of ITIL.

  • A Practical Approach to ITIL Adoption

    Sponsored by: ServiceNow

    The adoption of ITIL is widespread and tens of thousands of companies are already reaping its benefits. But, as with any process, there are a number of common ITIL adoption mistakes to avoid. Access this eBook to avoid the top 5 ITIL implementation mistakes and ensure the success of your efforts.

  • Make Your Life Easier with ITIL

    Sponsored by: ServiceNow

    Today's employees demand more from the corporate IT department than ever before. This eBook will walk you through key issues when considering adoption of ITIL to improve your IT service management efforts. Read on to ask yourself, how is a lack of best practices adversely affecting my IT department?

  • Tel Aviv Stock Exchange migrates critical mainframe applications with HPE

    Sponsored by: Hewlett Packard Enterprise

    This exclusive case study follows the journey of The Tel Aviv Stock Exchange as they safely migrate mainframe apps in order to distributed server infrastructure. Download now to learn how this company was able to successfully bring industry-leading availability, increase performance, and support all of its IT needs.

  • 2016 CIO Agenda: A U.K. and Ireland Perspective

    Sponsored by: Gartner

    The 2016 Gartner CIO Survey reveals important differences between 200 U.K. and Ireland CIOs and almost 3000 CIO respondents in 84 countries across major industries. Read on to access key findings about executing on digitalization and e-commerce capabilities. Plus, uncover 4 recommendations to help you make key strategic decisions.

  • Today’s State of Work: The Productivity Drain

    Sponsored by: ServiceNow

    This white paper examines the inherent, time-consuming and expensive issue faced by IT managers that rely on manual processes. View now and see how automation and consumerization of support services seek to abolish this problem once and for good.

  • Five Key Initiatives to Wow Your workforce with your Service Desk

    Sponsored by: ServiceNow

    In this white paper, learn about five ways you can improve your service desk both internally and externally. Read on and see how you can enhance your workforce's productivity, improve end-user satisfaction, and much more.

  • Unlock the Possibilities of HPE Synergy and Emerging Infrastructure Types

    Sponsored by: Hewlett Packard Enterprise

    This exclusive white paper introduces a new approach to IT architecture, the composable infrastructure. Inside, learn about the first, purpose-built platform for composable infrastructure, and examine the technology services that can help you succeed with this innovative approach to modern IT infrastructure.

  • Ansible In Depth: A Playbook for Complex IT Orchestration

    Sponsored by: Red Hat

    Discover in this white paper an in-depth overview of IT configuration management, deployment, and orchestration tool Ansible, accessible for all skill levels and purpose-built for easily deploying workloads to public and on premise clouds.

  • ITSM Problem Management: What Are Your Pain Points?

    Sponsored by: ServiceNow

    If digital transformation is on your CIO agenda, then a top-of-class ITSM strategy had better be also. In this expert guide, Emily McLaughlin, Content Development Strategist at searchCIO, converses with several notable CIOs who identify their organizations' biggest ITSM pain points, including business-user expectations and risk.

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