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IT Services Research

  • The Link Between Camel Dung and Data Centers

    Sponsored by: Schneider Electric

    It is beneficial to know the reasons behind some of the practices that seem second nature in order to know what is the most beneficial for your specific data center. In this informational video, Victor Avelar, Data Center Science Center Director at Schneider Electric, answers multiple questions about data centers that usually go unanswered.

  • Evaluating Hybrid Cloud Management Vendors

    Sponsored by: Red Hat

    This report by Forrester evaluates the strengths and weaknesses of 11 hybrid cloud management vendors. See how each vendor scored on core criteria, and uncover which 7 vendors lead the way.

  • Frictionless IT Management Disrupts the Status Quo

    Sponsored by: Red Hat

    In the following exclusive white paper, learn about the roles open source cloud, automation, and orchestration play in IT management. View now and uncover a hybrid cloud IT management portfolio that can help IT overcome the hardships of new technology.

  • Ansible In Depth: A Playbook for Complex IT Orchestration

    Sponsored by: Red Hat

    Discover in this white paper an in-depth overview of IT configuration management, deployment, and orchestration tool Ansible, accessible for all skill levels and purpose-built for easily deploying workloads to public and on premise clouds.

  • Ansible Tower in the Software Development Lifecycle

    Sponsored by: Red Hat

    Discover the benefits Ansible Tower offers in the software development lifecycle (SDLC), and take advantage of its flexibility to embed it in existing tools and processes. Read on to centralize your infrastructure and SDLC management with a platform that will enable self-service and improve automated testing.

  • Engage IT Automation to Maximize Systems and Staff Efficiency

    Sponsored by: Red Hat

    Today, there are IT automation tools that companies can use to drive out complexity and accelerate DevOps initiatives. Discover ways to cut down system management time by hours so you can focus on innovation with an open source IT automation engine.

  • Cloud-based IT-as-a-Service: Providers, SLAs, and More

    Sponsored by: Catchpoint Systems Inc.

    This white paper explores ITaaS providers, SLAs and more. Examine the keys to an ITaaS business, what reporting and analysis in the cloud can do to your business performance and revenue, and 5 reasons your SaaS business should monitor behind the firewall.

  • A Shift to Remote IT Services Alleviates Support and Help Desk Headaches

    Sponsored by: LogMeIn, Inc.

    This infographic identifies the diverse demands of the end user, as well as the multifaceted world of modern computing, and how you can manage these challenges through remote IT support services.

  • Top 10 Strategic Technology Trends for 2016

    Sponsored by: Gartner

    This exclusive analysis from Gartner offers their top 10 emerging trends that are key enablers for today's digital business transformation, and set the stage for the future algorithmic business. Access now to see which strategic technology trends you should take advantage of—and how.

  • How To Select The Right Remote Support Tool

    Sponsored by: LogMeIn, Inc.

    Organizations like yours need modern help desk tools to provide quick resolutions to ever-evolving pains, improve user productivity, and align appropriately with the transforming workforce. But let's be real, selecting the right remote support tool for your organization is hard. Learn 6 key features to look for in remote support tools.

  • Top 10 Recommended IT Cost Optimization Ideas for 2016

    Sponsored by: Gartner

    Access this exclusive analyst report to discover how to deliver IT cost reduction with 10 foundational recommendations. Read on to learn how to standardize applications, improve sourcing capabilities, create shared-service organization for all services, and more.

  • CIOs Move IT from an ITIL Operational View of Services to a Strategic Business Focus

    Sponsored by: Gartner

    This service portfolio from Gartner offers an analysis of common challenges CIOs face when communicating the strategic business value of moving from process-optimized to service optimized IT operations. Download now to receive expert recommendations for understanding the business context for service delivery.

  • Seven Red Flags to Watch Out for When Selecting a Data Center Provider

    Sponsored by: CyrusOne

    This strategic white paper identifies 7 red flags that should raise concern for IT professionals selecting a data center provider. Some of these red flags include: high rate of employee attrition, issues with facility upkeep, inattentive data center employees and more.

  • Goodbye Manual Processes, Hello Productivity

    Sponsored by: ServiceNow

    Learn how automation is the key to saving time and boosting satisfaction. This eBook, "Accelerate Service Delivery with Automation," will help you reclaim lost productivity. Download now to learn best practices for transforming your ITSM into a modern, reliable experience.

  • 3 Steps to Building a Long Term Data Analytics Strategy

    Sponsored by: BMC

    The best way for IT to fulfill their strategic potential is by using data to identify new opportunities for future business growth. This white paper explains a 3-step, phased approach that leads to mature analytics capabilities. Find out how steps can significantly impact your revenue, costs, and risks.

  • Make Optimizing Business Services Less Art, More Science

    Sponsored by: BMC

    This white papers offers information to help IT groups map out business needs to IT metrics, identify potential bottlenecks, and provision the right level of resources for each project at the right time. Read on to find the correct balance between under-provisioning and overprovisioning in order to reduce costs while optimizing service.

  • Enhance IT Ops Management with IoT Derived Context and Data

    Sponsored by: BMC

    This exclusive analysis from Gartner describes the recommended investments to make – such as machine data and machine learning - in order to take advantage of everything the IoT has to offer. Access now to learn how to incorporate process and tooling changes needed to optimize on IoT-derived context and data.

  • Understand and Anticipate IT Health and Risk

    Sponsored by: TeamQuest Corporation

    Explore 1 way you can leverage data to get automated algorithmic-based IT health and risk calculations. Why? Anticipating the severity of future issues can allow you to be proactive with your resolution approaches. Plus, find out how you can enable connected workflows to promote seamless communication and collaboration within IT operations.

  • Preparation for Negotiating Software Sourcing Strategy

    Sponsored by: Miro Consulting, Inc.

    You rarely have every stakeholder involved in a software contract negotiation, and the process is often rushed through. Forrester's Mark Bartrick reveals how to execute a coherent software negotiation strategy in this expert e-guide.

  • ITSM Blueprint: Accelerate Service Delivery with Automation

    Sponsored by: ServiceNow

    Are manual processes draining productivity—and straining your reputation? Discover how ITSM automation can significantly alleviate your service desk difficulties. Read on to determine key performance indicators that will help you assess, improve, and demonstrate the impact of your automation efforts over time.

  • Top 15 Vendors in Capacity Management Software

    Sponsored by: TeamQuest Corporation

    This research presentation from a former Forrester research director provides a rundown of the top 15 capacity management vendors today—including HPE, BMC, and TeamQuest—and details what makes the leaders in the space stand out.

  • Working With HR on Digital Workplace Initiatives

    Sponsored by: Gartner

    Find out the key challenges and recommendations for smoothly transitioning to today's digital economy with digital workplace initiatives in this Gartner report. Explore how to partner with your HR department to evolve technology practices systematically to streamline the employee experience.

  • ServiceNow Case Study - Gatwick Airport

    Sponsored by: ServiceNow

    In this case study, learn how this Gatwick Airport updates their outsourced and poorly perceived service desk to reduce costs, simultaneously improving service delivery, all while managing a variety of operational and IT service desks.

  • The New ITSM - Empowered by Integrated Operations

    Sponsored by: ServiceNow

    This feature white paper discusses the trends and requirements surrounding integrated operations with ITSM based on recent EMA data, as well as ongoing industry dialogs. Download now and learn what ways ITSM can benefit your company.

  • Output short-circuit current bearable by the UPS

    Sponsored by: Emerson Network Power

    The purpose of this white paper is to clarify the concept of prospective short circuit currently bearable by the UPS, to explain the role of fuses as well as indicate the requirements of the international IEC 62040-1 standard.

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