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IT Services Research

  • CW Nordics August 2017

    Sponsored by: ComputerWeekly.com

    The Nordic region, known for its startup companies, is a good platform for fintech companies to set up as consumers are conducive to digital banking services. In this issue, discover how major companies in the financial industry are partnering with startups and launching fintech initiatives and much more.

  • Continue to Transform or Risk Being Disrupted

    Sponsored by: Rackspace - Intel XEON

    In this webinar, you'll see how Redbox evolved their IT methodologies in order to disrupt the movie rental industry. Tune in to learn how data center consolidation, limiting data sprawl, reducing licensing expense and more, factored into Redbox's dynamic digital transition.

  • Multinational Energy and Resource Provider Boosts IT Operations and Visibility, Extends Service Management Beyond IT

    Sponsored by: Cherwell

    Global engineering company Ausenco needed an IT service management platform to improve their service delivery, automate business processes, and reduce costs across their IT support and services business unit. Access this case study to see what Ausenco did to meet these needs and the business impact they experienced.

  • Why Today's Approaches Fail – and How ServiceNow Delivers

    Sponsored by: ServiceNow

    IT provides the mission-critical services that businesses need to engage customers, automate processes, and drive innovation. These business services – e-commerce portals, supply chain systems, collaboration platforms, and others – must be highly available and responsive. Download this white paper to learn more about ServiceWatch.

  • Service Visibility: Your Green Light to a Clear Road Ahead

    Sponsored by: ServiceNow

    Download this eBook to learn how efficiently mapping IT infrastructure to business critical services can increase service visibility and improve your service delivery.

  • Simplifying IT: What Companies Want from MSPs

    Sponsored by: Nerdio

    Do you know what every company looks for in a managed service provider? It's more than just simplifying their IT environment. Access this infographic for a quick, informative run-down on what MSPs need to show their prospective customers in order to gain their business.

  • 10 Key DevOps Principles for ITSM Practictioners

    Sponsored by: Cherwell

    Why is there so much friction between the two? How can they work together? Why can't we all just along? This white paper answers the first two questions, breaking down how DevOps and ITSM work together, and provides you with ten principles to guide ITSM through their portion of the DevOps initiative.

  • Embracing the Strategic Opportunity of IT

    Sponsored by: Splunk

    IT is changing, and your infrastructure will never be the same. The key to righting the ship may be service intelligence. Access this white paper to learn what service intelligence is, how it leads to business value creation, and how to get started.

  • Can You Predict IT Service Outages Before They Occur?

    Sponsored by: ServiceNow

    To better understand your IT service health and your risk for service outages, take a few minutes to complete this Service Outage Health Check scorecard. You'll get insights on risk factors that can cause service outages, disrupt your business, and ultimately impact financial performance.

  • Increase Service Visibility

    Sponsored by: ServiceNow

    This ebook can help you discover if you have limited service visibility, see what a service visibility framework looks like, and adopt best practices to move from a piecemeal, manual approach to comprehensive, automated service reporting.

  • Take Your Service Availability to New Heights

    Sponsored by: ServiceNow

    Download this eBook and learn how to take back control with service-aware event management. See the health of all of your business services at a glance—and instantly get to the rootcause of service issues. No more war room finger pointing, just rock-solid service availability.

  • Time Warner Enhances Visibility and Service Quality

    Sponsored by: ServiceNow

    Learn how Time Warner combined IT operations management and IT service management on a single platform, to dramatically improve the quality of their shared infrastructure services. Download the case study.

  • Dramatically Improve Service Availability

    Sponsored by: ServiceNow

    By developing a service availability strategy, you can address IT issues before they become business problems. This ebook can help you identify where availability challenges exist and improve your ability to analyze, prevent, and address problems before they occur with IT Operations Management.

  • Hidden Cost Savings of Desktop-as-a-Service

    Sponsored by: Nerdio

    Make sure that your clients are aware of the hidden cost savings of Desktop-as-a-Service (DaaS). Download this whitepaper to discover some of the ways a good DaaS solution can be beneficial to a company's bottom line, in terms of updates, security, compliance and much more.

  • Integrating SecOps with Operations, Development, and ITSM in the Age of Cloud

    Sponsored by: BMC

    In this EMA report, discover an examination of how SecOps, and integrated compliance, affects and influences change and configuration management, IT asset management, ITSM, and audits. Read on to additionally see how cloud, agile, digital transformation, and mobile all impact SecOps directions.

  • Revising IT Service Delivery with Open Management for Virtualization

    Sponsored by: Red Hat

    Download this datasheet to establish more effective, flexible virtualization management for IT service delivery with a platform that enables workload migration across the infrastructure, offers OSS and BSS integration, and more.

  • 8 KPI's every MSP Should Consider

    Sponsored by: Nerdio

    Download this white paper to uncover the eight KPIs specifically helpful to MSPs looking to grow their business, as well as specific advice on how to improve these figures in your workflow.

  • CW Benelux August 2017

    Sponsored by: ComputerWeekly.com

    The Netherlands is building itself a bit of a reputation when it comes to applying the latest technologies to some of the challenges facing people and businesses today.

  • How to Gain the Most Value from Your Multi-Cloud Ecosystem

    Sponsored by: BMC

    By downloading this resource, you'll learn how to unlock the full value from your multi-cloud ecosystem with the management strategy outlined, as well as learn to automate cloud governance and compliance, access all clouds through a self-service catalog, and more.

  • Worldwide IT Service and Incident Management Software 2017 Vendor Assessment

    Sponsored by: Cherwell

    The IT service and incident management software market is increasingly growing more crowded and competitive than ever. Read this report to review the factors driving market growth, what to look for in a potential investment, and gain an overview of the top 12 vendors in the market.

  • Virtual Desktop-Centric IT Platform Overview

    Sponsored by: Nerdio

    Desktop virtualization guru Gabe Knuth sits down with Vadim Vladimirskiy, co-founder and head of Nerdio for a laid back chat that covers everything from virtual desktops and golden images to IT-as-a-Service. See what goes into planning a successful desktop-as-a-service offering and how to migrate to a virtual desktop-centric IT platform.

  • Why Service Desk Consolidation is the New Imperative for IT Leaders

    Sponsored by: Cherwell

    Many organizations have taken to implementing service desks as needed, leading to widespread IT sprawl. Access this white paper to learn about the challenges CIOs are facing, the business cases for service desk consolidation, and what to look for when evaluating service management tools.

  • A CIO's Guide to Rethinking IT Service Management

    Sponsored by: Cherwell

    CIOs and senior IT executives need to adapt the way they approach IT service management in response to their new roles as business strategists. Access this white paper to learn how CIOs are restructuring their ITSM strategies to assist in their new roles as business value drivers, as well as what to look for in a modern ITSM platform.

  • How to Build (and Scale) with Microservices

    Sponsored by: AppDynamics

    Read this e-book to gain an in-depth look on the essentials of microservices, encapsulated in four short chapters, which include, how microservices differ from service-oriented architecture, obstacles in visibility and monitoring after migration, and more.

  • Microservices Sprawl: How Not to Be Overun

    Sponsored by: AppDynamics

    Discover in this e-book how to combat microservices sprawl with a single IT monitoring platform that can provide the context your organization needs to respond dynamically to rapidly changing IT conditions. Read on to learn how this holistic approach addresses compliance concerns, and evolves with the changing DevOps culture.

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