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IT Services Research

  • The Changing Role Of The CIO

    Sponsored by: Skillsoft

    No department has undergone such profound change as IT. And with the evolution of IT tools, skills, and platforms, the role of the CIO has changed as well. Discover the fundamental shift in how IT provides services, the new platforms behind digital disruption, the shift in CIO from improver to influencer to transformer, and more.

  • How Leaders In ITSM Tap All Areas Of Knowledge To Find Success

    Sponsored by: Skillsoft

    When it comes to solving IT problems, knowledge is power. Smart organizations use all areas of knowledge within the business, making it easy to collaborate. Discover how leaders in IT service management (ITSM) tap all areas of knowledge within their business, and allow for a collaborative environment for their support workers.

  • IT Service Management Blueprint: Consolidate and Gain Control of Your Service Desk

    Sponsored by: ServiceNow

    This white paper offers a blueprint for getting your help desk under control, while advancing service management delivery within your organization. Read on to discover suggested steps to enhance ITSM, including how to consolidate apps and data, organize services, and more.

  • How to Overcome Today's Top ITSM Challenges

    Sponsored by: ServiceNow

    What obstacles are keeping your IT service delivery team from succeeding? Turn your service desk into a business function your company can be proud of: Download this white paper to transform your service delivery by overcoming the top 4 ITSM challenges.

  • Dramatically Improve Service Availability

    Sponsored by: ServiceNow

    Constant availability is an absolute necessity and you can't ignore it. So, are you at risk for unplanned downtime? Access this e-book for several best practices that prepare your IT organization to establish a framework for higher service availability and tackle critical events as pop up.

  • Service Visibility: Your Green Light to a Clear Road Ahead

    Sponsored by: ServiceNow

    Without the right information, you won't be able to make the best decisions. Why would you let your IT operations run blind? Automated service mapping gives you the service visibility you need so that you always have an accurate, up-to-date view of your business services.

  • The Journey to Hyper-Converged Success Starts Here

    Sponsored by: Dell EMC

    The journey to hyper-converged success begins, of course, with identifying the right appliance for your workload capacity. Access this infographic to discover the keys to implementing a virtual SAN-based (vSAN) hyper-converged infrastructure, purpose-built to modernize your data center.

  • Why Today's Approaches Fail

    Sponsored by: ServiceNow

    Access this white paper to learn how current approaches to providing IT services are failing, why you need service-aware event management, and how you'll handle service issues in the near future.

  • FI-TS Provides SAP in the Cloud Securely with Enterprise Virtualization

    Sponsored by: Red Hat

    How can an IT service provider for the financial and insurance industry provide the most up-to-date services to ensure that clients meet both regulatory and customer expectations? Access this case study to learn how one IT outsourcicng partner was able to reduce costs while optimizing processes with cloud technology.

  • ServiceNow and AWS: Bringing IT Best Practices to AWS Cloud

    Sponsored by: ServiceNow

    Discover in this resource how to enact deeply integrated management for the AWS Cloud—allowing IT take full advantage of cloud's agility while maintaining full visibility and control of public cloud resources. Read on to put control back in IT's hands and learn how to standardize hybrid infrastructure management.

  • Maximizing IT Security with Configuration Management

    Sponsored by: Puppet

    This white paper explores how to leverage configuration management to bolster security and meet compliance regulations. Uncover some of the key benefits, including the creation of a Standard Operating Environment (SOE), reporting on and control of configuration drift, enhanced change remediation, and more.

  • CW Europe – March 2017

    Sponsored by: ComputerWeekly.com

    Technology advancements in recent years have brought about huge social challenges. Artificial intelligence and big data, for example, have gained the serious attention of policy makers across the world.

  • CIO Trends #4

    Sponsored by: ComputerWeekly.com

    In this e-guide we look at the topics that should be high on the agenda for anyone wanting to stay on top of their game- and the challenges that come with that. Find out what makes a successful IT leader in 2017, from looking outwards to learning lessons from digital transformation, and how to converge IT and digital skills in your organisation.

  • The Right Mix: Transforming the Hybrid IT Infrastructure

    Sponsored by: HPE and Intel®

    Learn about the basics of a hybrid infrastructure strategy that utilizes both cloud resources (public, private, and managed) and a traditional infrastructure. Download now to examine the workings of this hybrid system and discover what it takes to implement it to improve agility and accelerate operations.

  • A Shift to Remote IT Services Alleviates Support and Help Desk Headaches

    Sponsored by: LogMeIn Rescue

    This infographic identifies the diverse demands of the end user, as well as the multifaceted world of modern computing, and how you can manage these challenges through remote IT support services.

  • Hybrid Cloud Management and Automated Monitoring Tools for MSPs and Channel Partners

    Sponsored by: ConnectWise

    In this expert e-guide, explore how to use remote monitoring and management and other automated tools to manage hybrid cloud environments. Discover how to evaluate both commercially available and homegrown automated tools, enable custom integrations to unify monitoring tools with ITSM, monitor legacy systems, and more.

  • Don't Get Taken for a Ride: Finding the Right Hyperconverged Solution

    Sponsored by: Hewlett Packard Enterprise

    Tune into this video to find out how implementing a hyperconverged system in your data center can simplify and speed your IT infrastructure while lowering costs and accelerating the pace of your business. View now to use HCI to quickly add capacity to your infrastructure, and manage the rollercoaster of demands in today's digital economy.

  • Sky Entertainment Company Benefits from Automated Compliance Reporting

    Sponsored by: Snow Software

    Access this case study to examine how Sky (Europe's leading entertainment company) streamlined previously arduous and manual steps to generate Effective License Positions (ELPs) by integrating automated compliance reporting into their software asset management system.

  • Swedbank: Banking on IT Automation Platform for Success

    Sponsored by: Snow Software

    Explore how Swedbank created a self-service software portal with built-in approval processes to alleviate pressures on the helpdesk and IT team. Find out how they improved the speed at which users could access software and services while maintaining control of the approval and fulfillment processes.

  • Kingfisher Slashes Costs of Diverse Global IT Estate with Software Asset Management Suite

    Sponsored by: Snow Software

    Kingfisher plc has a complicated IT estate—even by multinational standards. Access this case study to discover how they eliminated IT complexity by replacing multiple systems in place with the same software asset management tool worldwide. Learn how to tease out the complexity of asset management in your organization now.

  • Unified IT Alerting To Help You Contact Problem Solvers and Reassure Customers Faster

    Sponsored by: EverBridge Inc.

    Tune into this webcast to learn about a platform that allows you to not only automatically notify the right people to get your system back online in the event of downtime or a disaster with IT alerting, but also inform your customers on resolution progress.

  • 10 Reasons Why Your IT Incidents Aren't Resolved Faster

    Sponsored by: EverBridge Inc.

    When disaster strikes, one of the most important aspects of your recovery strategy is communication. Access this white paper to learn the top 10 reasons why your IT incidents are taking time to resolve and how improving your communication strategy helps prepare you to handle the unexpected.

  • Case Study: Arla Foods Streamlines Software Complexity with Centrally Managed License System

    Sponsored by: Snow Software

    Access this case study to discover how Arla Foods ensured a strong, demonstrable ROI for software investments and streamlined IT asset management with a centrally managed license system. Read on to view benefits achieved, such as improved data access for generating compliance reports, and more.

  • How to Make Corporate IT Profitable

    Sponsored by: Matrix42

    IT has traditionally been seen as a money pit. Taking a new approach enables you to turn it into a profit center. Access this white paper to learn about a holistic approach to IT service management that strives to keep IT's value higher than its cost.

  • Service Management in Organizations: From Cost Center to Profit Center

    Sponsored by: Matrix42

    IT service management may be the key to keeping your business afloat over the next decade as the business world continues to undergo rapid change. Watch this video to learn how markets are being disrupted and what you can do to keep your business operating smoothly.

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