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IT Services Research

  • Exclusive E-Guide: Don't Let Security Risks Derail Your Migration to the Cloud

    Sponsored by: Oracle Corporation

    This expert e-guide explains how CIOs are managing their cloud security concerns by using trusted providers and doing due diligence in negotiating contracts. Access this exclusive guide now to discover why not all cloud security threats are the same.

  • Service Delivery Refresh Delivers High ROI, Efficiency

    Sponsored by: Hewlett-Packard Enterprise

    This case study explores how a leading telecom provider in Ireland restructured their reactive IT service management (ITSM) framework to one that is proactive. Learn how this new automated service delivery model achieved significant savings, better customer service ratings, and more.

  • NNIT Embraces Automation to Transform Service Delivery

    Sponsored by: Hewlett-Packard Enterprise

    In this case study, learn how cloud-based service automation enabled a Danish IT service provider to reduce costs, improve delivery times, and move into new markets.

  • National Water Company Transforms IT Service Delivery

    Sponsored by: Hewlett-Packard Enterprise

    This case study explores how an automated IT service management strategy helped the National Water Company of Saudi Arabia control the management of problems, incidents, change and knowledge to improve end-user experience at their 9 customer service centers.

  • Automated ITSM Enhances E-Government Services

    Sponsored by: Hewlett-Packard Enterprise

    This case study delves into how ictQATAR leveraged an automated IT service management (ITSM) strategy to support their vision of more efficient and accessible e-government services.

  • The Comprehensive IT Managed Services Guide for Enterprise CIOs

    Sponsored by: Unisys

    In this exclusive e-guide, you will learn how to establish an IT managed services provider strategy to cover new delivery models in your organization. Access this guide to focus your business around a comprehensive DR/BC strategy, as well as access insider tips on outsourcing app development, and more.

  • Case Study: Automating IT Infrastructure End-to-End

    Sponsored by: Hewlett-Packard Enterprise

    This case study explores how a telecom operator launched an automation project to deliver efficient workloads, improve service efficiency across the IT team, and create a more productive environment. Discover their story and the ROI they achieved from automated workflows.

  • Optimized Sourcing in Hybrid IT Environments: Impacts and Improvements

    Sponsored by: IBM

    In this research paper, you will learn how to optimize IT and business sourcing in increasingly complex data center environments.

  • CIO Exclusive E-Guide: Considering IT Managed Services for Integrating New Technologies

    Sponsored by: Unisys

    In this exclusive e-guide, you will learn why rapidly evolving technologies are driving explosive growth in IT managed services. Key into the main drivers behind the managed services boom and find out the role of SaaS in managed IT.

  • Proactively Support Your IT Needs with a Technical Support Service Provider

    Sponsored by: IBM

    This white paper discusses the important qualities a technical support provider should have, including flexibility, responsiveness, consistency, and more. Read on to see how choosing a technical support provider that focuses on quality and adding value to your organization will enhance your IT infrastructure and help you mitigate business risks.

  • Server Strategy: Taking Tradition out of the Picture

    Sponsored by: Hewlett Packard Enterprise

    In the following white paper, you'll discover why it's time to reimagine the server and start thinking in terms of compute for your business. Access now and learn how a compute strategy can help you.

  • Diversifying Services With Cloud

    Sponsored by: Dimension Data

    This white paper explores perceived barriers to diversifying services with cloud. Discover the window of opportunity available for service providers who are willing to understand and reframe the perceived barriers to offering cloud, and the benefits you can reap as a result.

  • Woolworth's Head of Infrastructure Talks IT Optimization

    Sponsored by: Cisco Systems, Inc and Citrix

    Tune into this brief video to learn how the head of infrastructure at a major retailer leveraged IT services with integrated technologies.

  • Limiting Infrastructure Factors that May be Ruining IT Value

    Sponsored by: PEER 1

    In the following white paper, learn how your infrastructure can either limit or enable growth and value within your IT environment. Access now and learn about the potential barriers that may be affecting your IT value and what you can do to overcome these various problems.

  • Unlocking the Full Range of Cloud Benefits with Oracle

    Sponsored by: Oracle Corporation UK Ltd

    In the following white paper, learn how businesses are making the most out of their cloud deployments, including a common cloud computing system they all rely on for a complete, effective, and valuable utilization of cloud. Access now and learn how to unlock the benefits you may be missing out on.

  • Oracle Cloud PaaS is a Game-Changer for IT Services

    Sponsored by: Oracle Corporation UK Ltd

    In this video, Aaron De Los Reyes of Cognizant digs into how Oracle Cloud Platform as a Service (PaaS) provides the agility, flexibility, and scalability needed to support its clients' most sophisticated business requirements.

  • Buyer's Guide: Next-Generation Service Management

    Sponsored by:

    In this comprehensive buyer's guide, our service management experts offer a checklist of considerations for buying next-gen ITSM software.

  • Computer Weekly – 27 October 2015: Blockchain Sparks Change in Banking Industry

    Sponsored by:

    In this week's Computer Weekly, find out why blockchain, the technology that underpins bitcoin, is making waves in the banking sector. Also learn why EasyJet says digital is increasingly important for airlines, and take a look at the forces driving digital disruption and why some sectors are changing faster than others.

  • ITSM Shake Up: Trends Transforming IT Services

    Sponsored by: Hewlett-Packard Enterprise

    This white paper delves into digital trends known as the "3rd Platform" that are shaking up and forcing businesses to transform their IT service management (ITSM). Read on to learn about the new ITSM architecture that integrates to supports these innovative trends.

  • Strengths and Weaknesses of a Dynamic ITSM Tool

    Sponsored by: Hewlett-Packard Enterprise

    This white paper breaks down the strengths, weaknesses, opportunities, and threats of a dynamic IT service management (ITSM) solution that embraces the shift of helping multiple business units realize new efficiencies.

  • Edge for the Mobile User Responsive and Secure Capability

    Sponsored by: Unisys

    This white paper examines how the Edge Service Management by Unisys can empower your mobile workforce with all the tools and information they need to quickly and easily manage their IT service needs while staying connected to the enterprise from anywhere and on any device. Access now and learn about the benefits it can bring to your business.

  • Research Report: What Is the Future of ITSM?

    Sponsored by: Hewlett-Packard Enterprise

    This research report delves into survey results of IT leaders on the technology, organization, and process of IT Service Management (ITSM) in the enterprise today. Discover top trends and key findings.

  • Edge for Operations: A Consolidated Service View

    Sponsored by: Unisys

    View this resource to learn about Edge Service Management by Unisys, a systems that gives operations teams all the tools and information they need to quickly and effectively address a variety of IT issues and service requests. Access now and uncover what this system can do for your business today.

  • Edge for IT Leaders Strategic Enabler of Business Services

    Sponsored by: Unisys

    In the following white paper, find out how CIOs and IT decision maker can boost their visibility and control into services by leveraging service management technology. Inside, learn about a service management system that can help drive both visibility and control all while providing real time insights into data and operations.

  • Overcome the Complexity of Managing Cloud Apps in the Enterprise

    Sponsored by: BlackBerry

    This white paper demonstrates how you can solve IT management challenges with an Enterprise Identity platform, simplifying the management of cloud-based apps with a single point of control. Learn how to enable single sign-on for remote users.

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