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IT Services Research

  • 5 Ways to Create a Successful Innovation Program

    Sponsored by: Spigit

    What exactly does it take to create sustainable innovation program, driving impactful results to both the business side and IT? Learn how to implement a successful crowdsourced innovation program with the 5 methods outlined in this white paper.

  • The 15 Innovation Management Solutions Providers and How They Stack Up

    Sponsored by: Spigit

    In this Forrester report, you will differentiate the top 15 innovation management solutions providers, and identify the most appropriate solution for your organization. Read on to discover how this innovation will support initiatives such as market validation, technology-push disruptive innovation, new business modelling, and more.

  • The World’s #1 vRA/vCAC Alternative

    Sponsored by: Embotics

    This data sheet explores a cloud management platform allowing delivery of IT-as-a-service (ITaaS) from a single console while continuously monitoring resources to optimize automation, deployment and configuration of IT services across cloud environments.

  • Delivering Enterprise Value with Service Management

    Sponsored by: ServiceNow

    This IDC Research report provides an analysis of the business value that 10 businesses are achieving with cloud-based IT service management services. Read on to increase service management productivity across your business by automating repeatable processes, and more.

  • Today's State of Work: The IT Service Experience Gap

    Sponsored by: ServiceNow

    Read this report to discover several key steps you can take to close the gap between IT service expectations and actual delivery, including instruction on streamlining processes, automating tasks, and creating refined digital interfaces for your applications.

  • The Future of IT: From Chaos to Service Automation

    Sponsored by: ServiceNow

    Download this exclusive white paper to learn how service automation offers a life raft for those IT departments struggling to stay afloat in the new sea of complexities. View now and find a clear way in your voyage to modern IT success.

  • Red Hat Consulting: IT Operational efficiency

    Sponsored by: Red Hat

    In this invaluable resource, uncover how with the right consulting team to back your operations, you can cost-effectively improve your IT resource management and gain benefits like streamlined management, enhanced business performance, increased flexibility, scalability, and more.

  • Simplify Multi-Vendor IT Support to Drive Innovation and Reduce Cost

    Sponsored by: IBM

    Take a close-up look into a support strategy for managing your multi-vendor IT environment. Learn how you can simplify IT complexity and support higher availability, reduce IT costs through more effective lifecycle maintenance, and more.

  • The Evolution of Data Center Infrastructures

    Sponsored by: Eaton

    Discover the risks and rewards of evolving and modernizing your data center infrastructure—producing such benefits as improved business continuity, enhanced predictability and flexibility, and greater scalability. Access this white paper now to examine a 7-step process for formulating your modern infrastructure.

  • 2016 IT Skills and Salary Report

    Sponsored by: Global Knowledge

    The annual Global Knowledge IT Skills and Salary Report is here. Our comprehensive report draws data from over 10,000 North American respondents where we provide insight into salary trends, must-have skills and sought-after certifications. Don't miss an opportunity to start future-proofing your career today.

  • Today’s State of Work: The Service Experience Gap

    Sponsored by: ServiceNow

    This white paper examines how businesses can close the gap in their workplace services by taking a full-on consumerization approach to their strategies. Read on to learn more.

  • IT4IT for Managing the Business of IT

    Sponsored by: ComputerWeekly.com

    IT4IT™ for Managing the Business of IT – A Management Guide, from The Open Group, provides best practice advice and focuses on the data and automated workflows needed to manage IT services in a lean, agile and business-focused way.

  • Video Collaboration in the Field: Resolve Issues Faster

    Sponsored by: LogMeIn, Inc.

    As customer expectations rise and competition becomes more intense, service organizations need a way to resolve issues faster. Explore how collaborative video tools can improve issue resolution and deliver better customer experiences.

  • 8 Essential Helpdesk Tools Every IT Pro Needs

    Sponsored by: Solarwinds N-able

    Communication is the key to success. IT helpdesk services realize this and require the best tools to bolster communication between users and IT staff. Discover the top eight essential tools that every helpdesk service needs to succeed and a single system that delivers them all.

  • Transforming Your Data-Driven IT Organization

    Sponsored by: Windsor Group

    Tune into this video to learn how to transform your data-driven organization and service delivery by leveraging the market insight and expertise of one ITSM provider. Learn how to determine the best ITSM sourcing strategy for you, and transform your IT operations with an alternative delivery and market pricing model evaluation.

  • Getting Your Startup off the Ground

    Sponsored by: CDW

    How can you transform your startup into a growing business? Explore the biggest challenges that startups have to overcome, and discover the essential steps that you need to take early on in order to ensure success later on down the road.

  • CIO Challenges: Making the Big Shift to Customer-Focused IT

    Sponsored by: CDW

    What if you could shift IT to directly serve external customers while still encouraging internal productivity? Discover how you can shift to customer-focused IT to deliver exceptional experiences and stimulate revenue.

  • Small Business Tech Trends: How to Increase Efficiency and Cut Costs

    Sponsored by: CDW

    For small businesses, it can be tough to balance day-to-day operations with keeping up with the latest tech trends. Explore the latest small business trends in IT services, mobility, security, and the cloud. Discover what your peers are doing to increase efficiency, cut costs, and stay ahead of the competition.

  • Delivering Service Management That People Actually WANT To Use

    Sponsored by: ServiceNow

    Tune into this webinar to learn about 10 ways you can deliver a more desirable service management experience to your users. Watch now and learn about essential tips, obstacles to avoid, and more.

  • ServiceNow ServiceWatch Economic Impact Study

    Sponsored by: ServiceNow

    This case study dives into one system that can help deliver the transparency needed to keep all critical components up and running. View now and see for yourself how this top-down approach to service monitoring can vastly help reduce the amount of downtime, outages, and more that occur in your business.

  • 2015 Gartner Magic Quadrant for ITSSM

    Sponsored by: ServiceNow

    In this Magic Quadrant provided by Gartner, discover how vendors measure up against one another with ITSSM tools.

  • Small Businesses Must Heed Cloud, Security, Mobility and IT Services Trends in 2016

    Sponsored by: CDW

    Four major digitally disruptive trends will reshape small businesses over the next few years: cloud computing, security, mobility, and managed IT services. Discover the biggest benefits and challenges posed by these technologies and learn how you can increase operational performance, decrease risk, cut costs, and adopt innovation faster.

  • A Field Guide to Marketing in the IT Channel

    Sponsored by: Intronis

    Discover insights into how managed service providers become highly effective in their marketing efforts, including which channels they use, tactics that work best, and tools that help them make marketing a priority.

  • The Sales Pros Ultimate Guide to Cold Calling

    Sponsored by: Intronis

    In this white paper, learn how to warm up to cold calling. Explore the basics, learn how to handle rejections, tap into 6 common cold calling situations, and finally, how to break through to prospects.

  • The Digital Roadmap Demands a New Kind of ITSM Support

    Sponsored by: ServiceNow

    The IT service management (ITSM) times truly are a' changing, and traditional ITSM tactics just don't cut it in today's digitally disrupted marketplace. Discover in this expert guide how to boost IT service delivery in today's digitally enabled marketplace, see how SABRE technology redefines ITSM support.

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