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IT Services Research

  • Rising IT Complexity Makes Remote Support Essential in Europe

    Sponsored by: LogMeIn, Inc.

    Growing end-user expectations and the increasingly complex IT landscape are creating new challenges and pushing IT support operations to adapt. This white paper analyses a solution that functions quickly and reliably, helping to reduce the time spent resolving individual support tickets by giving support staff ability to prepare support request.

  • Forrester: Boost Application Delivery Speed

    Sponsored by: Hewlett Packard Enterprise

    This expert analysis report describes the common adoption patterns that organizations follow on their road to delivering applications faster and with higher quality. It allows you to understand the incremental journey of progress involving the delivery, collaboration, and benefits of this new development in application delivery.

  • Online Self-paced Learning - An idea whose time has come for India

    Sponsored by: Pluralsight

    Access this white paper now to learn about this new e-learning platform and how it can integrate enterprise-grade analytics to provide employers with a granular view of who is learning what, where and how. Also, engage in some of the shifts observed after increasing self-paced e-learning is adopted for IT professionals.

  • Open Source Software Support: Top Challenges and Best Practices

    Sponsored by: Rogue Wave Software

    This report takes real support data from hundreds of open source software (OSS) packages across different organizations to analyze the statistics, realities, and results of open source in the field. Learn how to provide effective support for OSS by tackling the top challenges identified in the survey's data and uncover 5 OSS support best practices.

  • APIs: Bridging the Bimodal IT Gap

    Sponsored by: TIBCO Software Inc.

    This webcast explores the concept of bimodal IT examines how APIs can connect its two sides, aligning their different cultures, speeds, strategies, and governance. Discover how APIs help expose critical data and open up its availability, creating an interface for Agile development and IT services.

  • HPE Integrity Superdome X and Microsoft SQL Server: Designed for Mission-Critical Workloads

    Sponsored by: Hewlett Packard Enterprise

    Tune into this video to tackle your most demanding database challenges, and drive mission-critical business performance, with a highly available x86 server platform and Microsoft SQL Server—designed to address your most critical workloads and maximize the uptime of business processing applications.

  • The Mission-Critical Scale-Up x86 Platform for SAP, Oracle, and SQL Server

    Sponsored by: Hewlett Packard Enterprise

    Learn how to improve application uptime, and standardize and consolidate mission-critical processing, with a scale-up, x86 platform which supports SAP, Oracle, and SQL Server databases. Download this report to greet the growing demands of decision support and business processing workloads.

  • The Changing Face of Mission-Critical IT in an Always-On World

    Sponsored by: Hewlett Packard Enterprise

    Download this resource to discover how to find the right combination of servers, storage, and network technology for every to fit your mission-critical applications and workloads. Additionally, learn how to overcome the top 11 challenges mission-critical workloads present.

  • Cloud-Based Managed Security Tools and Services

    Sponsored by: NTT America, Inc.

    The cloud is still an area of uncertainty for security, but research from IHS says managed security vendors are increasingly delivering their products via the cloud. Access this article to understand this growing trend and how virtual networking, NFV, and SDN are affecting vendors' ability to offer secure managed services in the cloud.

  • Top 5 Factors Driving Domestic IT Outsourcing Growth

    Sponsored by: NTT America, Inc.

    Access this article to explore the contents of an interview with Eric Simonson of the Everest Group in which he discusses the 5 main drivers behind the rise in domestic outsourcing, including diversification of buyer needs, overcoming the structural challenges of offshore delivery, and 3 more.

  • Why Businesses are Turning to Managed IT Services

    Sponsored by: NTT America, Inc.

    This article explores how MSPs are evolving beyond their traditional limits to become trusted partners, rather than replacements, for internal IT teams. Discover why MSP adoption, which has traditionally been slow, is starting to gain ground and accelerate.

  • CIOs, IT Departments, and MSPs: Emerging Trends in the Managed Services Market

    Sponsored by: NTT America, Inc.

    This paper explores the findings of a study into the rate of outsourcing and MSP adoption and its effects on traditional IT. Access now to find out how BYOD, consumer tech, and cloud computing are aligning to affect change in the managed services market.

  • Be Afraid of Your Shadow: What Is Shadow IT? And How to Reduce It

    Sponsored by: Globalscape

    Are you sure that employees are only using IT-sanctioned ways of transferring data? If the answer is "no," then your sensitive data may be vulnerable. In this guide from Globalscape, you'll learn: what shadow IT is and its drawbacks, how to identify signs of a shadow IT problem, how to reduce shadow IT, and more.

  • Enabling Industry 4.0 Through Intel and Advantech IoT Solutions

    Sponsored by: Intel

    Tune into this webinar to enable industry 4.0 with a three-layer IoT architecture that will collect and analyze massive volumes of raw data to enable manufacturers to reach new levels of factory automation and streamline development.

  • Opportunities and Risks in 5 Global Outsourcing Locations

    Sponsored by: NTT America, Inc.

    This e-guide explores some of the key trends impacting 5 important global IT outsourcing locations. Access now to uncover these trends, and learn how they are affecting regions like the United States, Brazil and Colombia, China, and more.

  • The Platform Transformation: How IoT Will Change IT and When

    Sponsored by: PTC

    This O'Reilly Media report explores key considerations for future-proofing elements of the IT stack and smoothing the transition to IoT components. Discover how IoT initiatives are expected to affect various layers of the IT stack, including data management, APIs, IoT apps, analytics, and more.

  • Conducting an IBM IT Economics Study: Frequently Asked Questions

    Sponsored by: IBM

    In today's fast-paced environment, every business needs a cost-effective IT infrastructure. Download this resource to learn how to conduct an IT economics workshop for your enterprise, which produces a detailed assessment of your existing IT tools, and offers recommendations to reduce spending.

  • Gaining Support for ITAM: Improve IT Operations Through Data Curation

    Sponsored by: BDNA

    Tune into this webinar to learn how to enforce enterprise-wide data consistency and improve IT operations with robust ITAM that transforms multi-source data into actionable business insight.

  • Gain Radical IT Simplicity Using Infrastructure Automation

    Sponsored by: NetApp

    Discover a converged automation tool that boosts business agility by accelerating configuration of all infrastructure components for simplified deployment. Learn about an infrastructure that has the flexibility to scale the data center in any dimension and offers quicker desktop virtualization.

  • IDC Report: A Roadmap to the Dynamic Digital Enterprise

    Sponsored by: Optus

    It's key to transform your enterprise into an agile one by crafting a forward-looking, digital-centric business strategy. In this IDC report, you'll explore where your peers are with making IT investments, 7 recommendations for a successful digital transformation project, how you can limit associated risks, and more.

  • IT Service Management Blueprint: No-Fear Legacy ITSM Migrations

    Sponsored by: ServiceNow

    Access this white paper to explore how to implement modern, cloud-based ITSM easily and cost-effectively. Discover migration best practices that will help you accelerate your most important services with automation, streamline delivery, create consumer-like service experiences, and more.

  • IT Service Management Blueprint: Accelerate Service Delivery with Automation

    Sponsored by: ServiceNow

    Access this e-book to explore how automating service delivery processes transforms ITSM into a modern, reliable experience that will help you reclaim lost productivity. Plus, uncover useful service automation best practices.

  • How to Create a Consumer Service Experience at Work

    Sponsored by: ServiceNow

    This white paper explores how to close the service experience gap so you can deliver a consumer service-like experience at work. Discover the key elements of achieving this goal for enterprise services, including service portals, workflow automation, knowledge bases and collaboration tools, and more.

  • Simplify, Digitalize, Transform - Mastering the Chaos of Complexity

    Sponsored by: Optus

    This IDC report explores the concept of "digital simplification" and how to achieve it. Uncover the 7 key initiatives that can substantially reduce complexity and drive the value of IT, including partner for success, standardize the IT infrastructure, embrace DevOps to drive closer collaboration, and 4 more.

  • Service Integration: Should You Do It Yourself or Outsource?

    Sponsored by: ServiceNow

    This white paper explores how service integration and management (SIAM) creates a consistent service integration layer and delivering seamless user experiences. Discover the pros and cons of building an in-house SIAM function vs. outsourcing to a SIAM partner.

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