Customer Self Service Research
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E-Commerce Technologies & Trends Changing the Customer Experience
Sponsored by: AdyenWhen it comes to customer experience, companies either make over-the-top statements or heavily discount products and product quality. But what do customers really want? In this e-guide, learn about the e-commerce key technologies and trends that defined 2016 and are continuing into this year.
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Making WFM Work: Best Practices and ROI Model
Sponsored by: Calabrio, Inc.There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
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CSM Essentials Guide: Advanced self-service platforms open new customer frontiers
Sponsored by: ServiceNowGartner recently found that 15% of all customer service interactions will be handled completely by AI by 2021. But many organizations have also reported difficulty with managing AI technologies. Read the 3 articles in this handbook to learn about the benefits and drawbacks of customer service AI and other self-service platforms
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Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions
Sponsored by: VoxeoThis informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers.
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Enhancing customer experience: first, do no harm
Sponsored by: AvayaBy reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
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Case Study Hornbach DIY-Stores
Sponsored by: e-Spirit AGAccess the following case study to reveal the CMS solution that Hornbach used to gain a 75% faster time-to-market for creation of multichannel and multilingual sites. Also discover how they used this system to virtually improve every aspect of their customer experience management process.
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Content personalization tools sharpen focus on customers
Sponsored by: TechTarget Content ManagementNew content personalization tools help more organizations, including Amazon, target customers. In the process, Jeff Bezos has become the world's richest man.
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Cross-Channel Commerce: A Consumer Research Study
Sponsored by: Oracle CorporationThe number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers.
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An Integrated Solution for Context-based Customer Experience Management
Sponsored by: AvayaMoving to a customer experience management approach requires an infrastructure that is open, scalable and capable of bringing together state-of-the art applications, fully preserving customer context.
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The Role Technology Plays in Patient Engagement
Sponsored by: ServiceNowDownload this e-guide to learn about the role technology plays in patient engagement and explore the tools most often used by healthcare providers.