The Top 10 Benefits of Cobrowse Technology
By: Oracle Corporation View more from Oracle Corporation >>
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A Computer Weekly Buyer's Guide to Customer Experience
By: TechTarget ComputerWeekly.com
Type: eBook
Today, CRM is data-intensive and organizations need fresh strategies to coordinate massive amounts of data from a variety of sources – both internal and external.
This CW Buyer’s Guide for CRM explores how to bring the power of advanced analytics to bear on all of the data that currently exists in your organization. Learn how to craft data-first CRM strategies and get tips about:
- How to coordinate data sources for effective CRM
- 5 ways to reduce risks for Salesforce deployments
- The pros and cons of current CRM software offerings
- And more
These are also closely related to: "The Top 10 Benefits of Cobrowse Technology"
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Customer expectations are changing: What to do about it
By: ServiceNow
Type: eBook
As technology evolves, today’s customers are evolving with it. However, because this change is happening so rapidly, it can be difficult to balance changing customer demands with your organizational objectives and limitations.
In this eBook, you will learn how to deliver great customer experiences while reducing costs, along with helpful tips for seamless selling and servicing, as well as the benefits of frictionless banking, which helps both maximize engagement and revenue streams.
Read on to learn how today’s leading organizations are utilizing the right technology solutions to meet and exceed new customer expectations while still finding ways to cut down on expenses and inefficiencies.
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UC leader’s guide for driving revenue with UCaaS & CCaaS
By: RingCentral
Type: White Paper
Empowered agents boost customer engagement and revenue, even in tough economic times. RingCentral's report shows the benefits of merging your contact center (CCaaS) with unified communications (UCaaS).
Key points:
- A unified platform elevates agent productivity, first-call resolution, and customer satisfaction
- Single vendor perks include cost savings, streamlined admin, and global telephony
- Real-time AI and supervisor guidance improve experiences
- Heartland Dental's case study illustrates patient communication enhancement with RingCentral
Discover how RingCentral's CCaaS and UCaaS solutions can enhance your customer engagement and revenue growth in the full report.
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How integrating UC & the contact center can enhance CX
By: RingCentral
Type: White Paper
Integrated unified communications and contact center solutions can break down silos to improve employee and customer experiences. Learn how leading companies like Caliber Home Loans and Akumin are using RingCentral's integrated UCaaS and CCaaS to enhance collaboration and productivity. Read the full analyst report.
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Why EX is the key to improving your CX
By: RingCentral
Type: White Paper
Discover how to improve customer experience by elevating employee experience. Unify communications and contact center solutions to boost productivity, enhance the customer journey, and achieve business goals. Read the full e-book to learn more.
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Customer experience insights guide
By: ARG, Inc.
Type: Analyst Report
According to a recent study, every year $98 billion is lost by companies failing to provide “simple” experiences that customers want. This report provides a complete breakdown of the current state of customer experience, looking at the key trends defining the modern customer’s demands. Read on to learn more.
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US Retailer sees 6% customer satisfaction improvement and attrition drop with Teleperformance
By: Teleperformance
Type: Case Study
Maurices’ customer satisfaction score (C-SAT) for a prior 14-month period fell short of their 25-point goal. Download this case study e-book to discover the outcomes associated to Teleperformance’s action plan for Maurices, wherein the C-SAT review processes were updated, and Training Arcade rolled out to gamify agent learning.
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Computer Weekly – 12 May 2020: Will the NHS's Covid-19 contact-tracing app work?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we get the expert reaction to find out if the NHS contact-tracing app will work. Staying close to clients is crucial through lockdown – we look at the importance of customer experience management. And one CIO explains how he implemented a digital transformation plan in two weeks. Read the issue now.
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The future of customer engagement through digital communication
By: 8x8
Type: eBook
Digital is the present and future of customer engagement, with well-developed integrated communications platforms a must-have for modern enterprises. Access this report to learn how GlobalData puts together a comprehensive guide to how modern businesses are redefining their customer engagement by using digital communications and APIs.
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A Computer Weekly Buyer's Guide to Hyperautomation and Bots
By: TechTarget ComputerWeekly.com
Type: eGuide
The advantages of bots are only multiplying for businesses across the globe. In this 15-page buyer's guide, Computer Weekly looks at how robotic process automation is evolving, the benefits it brings for coders and the ways artificial intelligence can enhance customer service.
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A New World of Workplace Assistance
By: Espressive
Type: eBook
Large language models (LLMs) like ChatGPT offer revolutionary potential for data-driven decisions. However, concerns loom over data privacy and accuracy. This e-book advocates leveraging virtual agents as gatekeepers to LLMs. Instead of outright bans, virtual agents can verify policy adherence around LLM use. Read on to learn how.
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Improve your NPS score through real-time resolution
By: Teleperformance
Type: Case Study
Net Promoter Scores are used to measure a customer’s satisfaction with a product or service, as well as how likely they are to recommend a business. To increase their score, this telecom provider began to seek out a way that they could improve their operations. Access this case study to learn more.
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5 questions to ask about virtual agents
By: Espressive
Type: eBook
Help desk automation is an imperative for IT service management (ITSM) to ensure workforce productivity without sacrificing employee satisfaction. With that in mind, you may be considering ServiceNow Virtual Agent to automate your service desk.This e-book will help you with your evaluation process. Read on to learn more.
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How analytics-powered insights enhance CX and profitability in the airline sector.
By: Teleperformance
Type: Case Study
When this international airline realized their need for better, more personalized customer experiences (CX), they sought out a way that they could gain more visibility into customer preferences, needs, and pain points in order to differentiate their brand and the services they provide. Access this case study to learn more.
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6 success stories: How cloud communications can help you win
By: RingCentral
Type: Case Study
This case study explores how 6 companies used RingCentral's cloud communications solutions to improve customer service, boost agent productivity, and enhance collaboration across distributed teams. Learn how RingCentral can transform your customer experience.
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Intelligent EX: HR leader’s guide for future success
By: Zendesk
Type: eBook
Discover how IT and HR leaders are leveraging AI, flexible work, and data-driven strategies to deliver superior employee experiences. Explore the latest trends and insights in this in-depth analyst report.
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The Front-and-Back-Office Integration Imperative
By: Teleperformance
Type: Research Content
Today, 75% of consumers report that they think about past experiences with an organization when they’re making a purchase and 88% say that the experience a business provides is as important as its products or services. So, how can companies meet these new expectations? Browse this report to learn more.
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How organizations can best support their CX tools
By: Teleperformance
Type: eBook
To maximize customer service efficiency and help themselves adapt to ever-evolving market expectations, many organizations have started to implement new tools or revamp their legacy systems. So, how can you ensure that you get the support and solutions you need? Browse this guide to learn more.
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Application Performance Management: Improving service availability
By: TechTarget ComputerWeekly.com
Type: eGuide
If it can't be measured, it can't be managed. Telemetry on applications and IT infrastructure are key to keeping applications running optimally and reducing unplanned downtime. Beyond using telemetry data to respond to abnormal events, historical data analysis can reveal more systemic issues. In this e-guide we look at trends in APM.
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Computer Weekly – 27 February 2024: Microsoft's 'unfair' cloud licensing under scrutiny
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine claims that Microsoft's licensing policies are damaging competition in the cloud. Our latest buyer's guide asks if hybrid cloud is now CIOs' end goal, and not just an interim step on the journey. And we look at how the focus on customer experience is impacting the unified comms market. Read the issue now.
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Improve your customer service: 8 best practices & more
By: Teleperformance
Type: White Paper
Today, 88% of consumers have higher customer service expectations than in past years. This means that it has become critical to ensure efficient, personalized, and memorable customer experiences (CX) to meet new standards and increase loyalty. So, what exactly do customers want? Dig into this guide to learn more.
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Customer support 101: Monetize your cost centers with analytics
By: Teleperformance
Type: Research Content
Today, the buying journey is no longer linear. Between the variety of ways customers can now interact with a brand (before and after purchases) to the different routes they can leverage for support, brands now must meet new expectations for digital experiences. Browse this report to learn more.
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How to enable a consistent omnichannel CX with 8X8
By: 8x8
Type: White Paper
The challenge of building a consistent brand and maintaining quality communications multiplies as more channels are added. But scaling does not have to come at the expense of customer satisfaction if done right. Read this white paper to learn how you can deliver contextualized, on-demand conversations across multiple channels at scale.
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Building a customer-centric culture: A guide
By: RingCentral
Type: eBook
Creating a customer-centric culture is vital for businesses. This report delves into how unified communications and contact center solutions aid in this pursuit. Learn to build a customer-focused team and deliver exceptional experiences in the full report.
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IT asset tracking: Why having all the data won't suffice
By: ServiceNow
Type: eBook
Explore in this e-book the kind of data you need to see all your software, hardware, and cloud-based assets – as well as cloud resources that are often overlooked.
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CCaaS 101: CX leader’s guide for success
By: Cyara
Type: eBook
With more and more organizations now working to prioritize customer experiences, many have started to revamp their contact centers in order to keep up with changing expectations and new standards.To do so, companies have begun to leverage cloud-based infrastructures and CCaaS solutions. Browse this guide to learn more.
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Teleperformance puts one auto maker’s contact center on the fast track
By: Teleperformance
Type: Case Study
To maintain its market position and ensure success in a highly competitive landscape, a European auto manufacturer needed to level up its customer care center performance. Learn how this auto maker put their care center on the fast track with Teleperformance by downloading this case study or Schedule a Demo.
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Global healthcare corporation optimized both business and employee performance
By: Teleperformance
Type: Case Study
When this multinational healthcare organization realized they needed new ways that they could provide their customers with more innovative, personalized experiences, they sought out a partner that shared their values and could help them meet their service goals. Browse this case study to learn more.
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Improve customer experience with good customer data
By: Microsoft
Type: eGuide
Learn how you can build customer loyalty and improve customer experiences via quality and effective customer data collection and analysis. In addition, tap into how companies like 7-Eleven, Walgreens, and Mazda are improving customer journeys by enabling mobile loyalty programs.
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Omnichannel engagement: The secret to achieving customer satisfaction
By: 8x8
Type: eBook
When your customers are satisfied with your products or services, it leads to soaring KPIs, and better and more integrated customer experiences. But how do you build a business case to make this happen at your organization? It’s not as difficult as you would think. Read on to learn more about building a business case for omnichannel.
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The secret to driving growth and reducing costs in HR
By: ServiceNow
Type: Case Study
In today’s ever-changing economic environment, many HR Leaders are looking for new ways that they can optimize costs while also creating efficiency and driving growth to deliver exceptional employee experiences. But can this be done? Browse this white paper to learn more.
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The HR leader’s guide to unleashing AI-powered efficiency in tough times
By: ServiceNow and NTT Data
Type: White Paper
Discover how to harness AI for savings in your organization by reading this paper, written for HR leaders, and view tangible advice for enacting usage of GenAI to streamline operations and automation to utilize digital workflows and lower labor costs.
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A Computer Weekly buyer's guide to digital customer experience
By: TechTarget ComputerWeekly.com
Type: eGuide
The pandemic has brought on changes to how organisations and their customers interact. In this 15-page buyer's guide, Computer Weekly looks at why firms need to adapt, what customer and employee experience has in common and what companies are doing to update the digital customer experience.
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Want a modern integration service that works?
By: Informatica
Type: Data Sheet
Many existing enterprise integration technologies are rigid, expensive to maintain, and too slow to respond to the requirements of your business. This white paper details Informatica’s Cloud Application Integration service, which offers a single, trusted solution to support any integration pattern, data set, or endpoint. Access it here.
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What is Voice Intelligence (Vi) and its top 6 use cases?
By: T-Mobile for Business
Type: eBook
Business-grade of Voice Intelligence (Vi) tools go beyond the basic capabilities of their consumer counterparts to help run automated call centers and enhance consumers’ e-commerce experiences. Dive into this e-book to understand the ins and outs of Vi, as well as 6 ways of using Vi to improve your business.
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How much of an impact does your onboarding process make?
By: Espressive
Type: eBook
In an age where more people are less likely to stay at a long-term job, successful onboarding becomes even more essential. However, most companies still consider effective onboarding to be a challenge. Download this e-book to walk through 5 steps that are crucial for successful onboarding in your company.
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Contact center leader’s guide to mastering WFH
By: Hinduja Global Solutions
Type: eBook
With 80% of today’s contact center agents reporting that they work from home, it’s clear to see just how much of the landscape has transformed. However, many still face the same challenges. So, how can businesses best overcome these hurdles while still meeting hybrid and remote expectations? Browse this guide to learn more.
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Leader’s guide for transforming your sales operation
By: Teleperformance
Type: Case Study
Transforming your organization’s in-house sales into a digital operation is no easy task. This was the case for a large food and beverage company. That’s when they found Teleperformance, who was able to help them revamp their tools, analytics, and reporting. Dig into this case study to learn more.
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Should CX teams be implementing video for customer acquisition and support?
By: Teleperformance
Type: eBook
Today, 25% of organizations report that they’ve adopted video chat and video kiosks as channels to improve their customer service efforts. However, some aren’t so sure about the technology and are hesitant to implement it. Browse this guide to learn more.
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Focus: Mobility, virtualisation and desktop
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we share details of how mobility and virtualisation has helped organisations in the publishing and manufacturing industries meet their business objectives, while taking a look at some of the broader industry trends playing out in these technological areas.
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A Computer Weekly e-Guide to CRM
By: TechTarget ComputerWeekly.com
Type: eGuide
We take a look at the fundamental do's and don'ts of Customer Relationship Management. Including examples of how companies are utilizing it to their advantage and how to avoid making mistakes in the world of building bridges with your customers.
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Generative AI: Why human touch is critical for effective experiences
By: Teleperformance
Type: Research Content
While 61% of today’s employees either currently use or plan to use generative AI in their roles for more enriching all-around experiences, 60% believe that human oversight is indispensable for effective and trustworthy gen AI.So, why are humans so critical for ensuring efficient AI experiences?
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Enterprise Strategy Group analysis of Sprinklr Social Ultimate for omnichannel CX
By: Sprinklr
Type: ESG Technical Validation Report
How can companies like yours streamline social media CX while reducing tool sprawl? Examine this ESG Technical Validation to discover how Sprinklr Social Ultimate fills this need, unifying customer and prospect engagement, reporting, and marketing across social, chat, review, and messaging.
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The secret to a more unified and seamless procurement experience
By: ServiceNow and Genpact
Type: eBook
In this e-book, discover a better way to manage procurement—one that reduces cycle time, enhances user experiences, and improves internal controls with automation and unified data.
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3-step roadmap for ensuring less frustrated customers
By: Commify
Type: eBook
According to research, 41% of customers have contacted an organization’s customer service department over the past three days, and 63% have reached out in the last seven. However, many consumers find themselves frustrated by a handful of issues. So, how can you best combat these problems? Browse this guide to learn more.
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CX leader’s guide for meeting customers’ expectations
By: Teleperformance
Type: White Paper
The digital transformation has provided today’s customers with more channels and options for communication than ever. However, this has also set consumer standards higher for what they expect when it comes to customer experiences. So, how can organizations best keep up? Browse this report to learn more.
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Collaboration software in the era of Gen-Z
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, learn how Microsoft is dominating the Software-as-a-Service space thanks to its strength in collaboration software and how the new generation of collaboration software could be stoking communication overload. Also, check out our chart comparing Slack, Microsoft Teams and Spark.
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CW Buyer's Guide to Emerging technology
By: TechTarget ComputerWeekly.com
Type: eBook
The way we work is changing with the exponential emergence of new technology. In this 15-page buyer's guide, Computer Weekly looks at the potential of DNA storage, how we can benefit from quantum computing in the future and the role of software in business development.
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Computer Weekly buyer's guide to customer insight
By: TechTarget ComputerWeekly.com
Type: eBook
In this 14-page buyer's guide, Computer Weekly looks at how firms adapt to new behaviors, as well as utilize deep learning to gain better insights and use intelligent analytics apps to enhance interactions.
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Upstack Digest AI and CX
By: Upstack, Inc.
Type: White Paper
UPSTACK's digest includes a variety of articles about what you need to know about AI and Customer Experience and how to effectively leverage automation.