Business Process Outsourcing Research
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Computer Weekly - 29 November 2011: Read this week’s issue of the UK’s leading technology publication, featuring the latest news, analysis and opinion about UK IT
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we go behind the scenes at the datacentre that knows everything about you, at credit checking firm Experian. We analyse the government's new plans to change the way it works with IT suppliers; and kick-off our Buyer's Guide to outsourcing with a look at the latest trends. Download the new issue now.
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SAP NetWeaver Business Process Management
Sponsored by: SAP AGVisit this resource center now to access videos, white papers and more about the features and benefits of one such BPM tool. Included is a 'request a quote' feature which will allow you to gauge the costs associated with such a project without committing to any purchase.
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SAP NetWeaver BPM and PI Customer E-Book
Sponsored by: SAP AGThis collection of videos provides critical insight into the process success of many leaders within their specific industries. Watch now to learn about the tools and strategies they used and how you can use these same strategies for success in your own organization.
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eBizQ.net E-Book: Dynamic case management: A powerful weapon in the war on ‘untamed processes’ - Part One
Sponsored by: IBMCheck out this expert e-book, the first part of a series on process management, to learn how dunamic case management (DCM) can be used to overcome this challenge.
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Three Steps to Progress BPM from Project to Program
Sponsored by: IBMThis white paper describes how the trend of broader BPM programs has changed what companies need in terms of BPM technology and “know-how.” Continue reading to learn three steps for helping establish a solid foundation for a BPM program that can enable your organization to easily scale its process improvement capability.
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The Business Case for Outsourcing to Vietnam
Sponsored by: LogiGear CorporationThis white paper provides a business case for considering Vietnam as an offshore outsourcing destination, and offers specific examples from the IT and software industries, including a US software testing firm with a facility in Vietnam.
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SAP Outsourcing for Mid-Market Companies: A Comparison of Three Leading Providers
Sponsored by: itelligence, Inc.Running a business on SAP requires that the application be available 7x24, data be secure, and that the application can grow with an organization. The decision to select an outsourcer goes far beyond finding a data center. Read this paper and learn what questions to ask in order to select an outstanding SAP outsourcing provider.
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9 Steps to Building a Business Case for B2B Integration
Sponsored by: IBMPutting together a business case does not rank high on most IT executives’ list of favorite activities. But the ability to put together a compelling case is now more than ever a core competency. This paper explains how you can significantly increase your chances of approval if you follow the nine steps provided within.
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Tips for Optimizing your B2B Trading Community
Sponsored by: IBMThis paper illustrates how Sterling Commerce solutions drive greater efficiencies, and improve the return on your B2B infrastructure investment. It explores how to automate more transactions with your existing electronic partners, and how to simplify the assessment and onboarding of your remaining manual trading partners.
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The Five Critical SLA Questions
Sponsored by: IBMSLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.
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Now Is the Time to Rethink Your B2B Integration Strategy
Sponsored by: IBMAs enterprises find new offerings and better products available to them, and as customer requirements change, there is a move to reassess and improve their processes involving B2B integration. This white paper provides guidance and tools that will help guide B2B teams as they go through their reassessment.
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Innovators Use B2B Integration Software to Shrink Cycle Times and Cost
Sponsored by: IBMIDC conducted a study on behalf of Sterling Commerce, an IBM Company, to determine how Sterling Commerce customers were using B2B integration software innovatively to improve core processes. Continue reading this paper to learn the results of that study and find out how innovators use b2b integrations software to shrink cycle time and cost.
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T-Systems: Flexible Offerings from SAP® Education Boost Expertise While Keeping Costs down
Sponsored by: SAP America, Inc.This paper explains how T-Systems, an SAP global hosting partner and an outsourcing provider for SAP, turned to SAP Education to create an intensive SAP training course that greatly reduced the need for travel. Read on to learn the business benefits T-Systems has experienced since combining efforts with SAP Education.
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Magic Quadrant for Web Content Management
Sponsored by: SDL Web Content Management Solutions DivisionThis Magic Quadrant will help CIOs and business and IT leaders that are analyzing their Web strategies to assess whether they have the right Web Content Management offering to support them. Use this Magic Quadrant to understand the fresh vitality in the WCM market and how Gartner rates the leading vendors and their packaged products.
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Examining business resiliency management best practices: How to prepare today for future trends in business
Sponsored by: IBMToday, organizations that aren’t able to respond to IT disruptions or rapid market changes can find themselves left behind. Read this paper and learn how to effectively manage people, process, and technology within a business resilience strategy.
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CIO Perspective: To Be Great at IT, You Must Be Great at BPM
Sponsored by: IBMOne of the most popular business motto’s within the past year is "more for less." Organizations want things better, faster, and cheaper. In the IT world this is all too true as well. BPM is the tool that delivers faster, better, and cheaper solutions. Read this paper for an in-depth look into BPM from the perspective of the CIO.
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HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance
Sponsored by: Micro Focus, LtdFollowing a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.
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Global Delivery: A Course to High Performance in a Multi-Polar World
Sponsored by: AccentureTo fully exploit the opportunities offered by the multi-polar world, multinationals and public sector organizations must successfully create a global delivery strategy, and tap into specialized industry.
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HRO Innovation: Building Blocks to Derive Full Value
Sponsored by: SAP America, Inc.In this report, BusinessWeek Research Services (BWRS) launched a research program to determine the views of C-level managers—at large companies on how to improve the value derived from human resources outsourcing.
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Growing Market Share in a Highly Competitive Financial Services Industry
Sponsored by: Keynote SystemsFinancial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.