Service Experience: The Next Value Driver for Global Business Services – A Getting Started Guide - HR
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Top 10 ASEAN IT stories of 2017
By: TechTarget ComputerWeekly.com
Type: eGuide
There has never been a better time to live and work in ASEAN, a fast-growing economic powerhouse with a young, tech-savvy population that lives and breathes technology.
Led by governments and a handful of technology suppliers, countries across the region have been forerunners in driving digital transformation through smart city initiatives and industry transformation roadmaps. The goal is to lift living standards, create well-paid jobs and position their countries as leaders in the digital age.
In this review of the top 10 Computer Weekly articles focused on IT in ASEAN, we look at what countries across the region are doing to drive adoption of emerging technologies such as artificial intelligence (AI) and the internet of things (IoT), raise their cyber security capabilities amid growing cyber threats, and draw more women into the IT industry.
These are also closely related to: "Service Experience: The Next Value Driver for Global Business Services – A Getting Started Guide - HR"
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Empowering your employees to do more: CHRO’s roadmap
By: ServiceNow
Type: eBook
For today’s businesses, managing risk and building resilience in their HR operations has never been more important. To do so, many have turned to strengthening their employee productivity and development plans.
However, these transformations and methods can still be daunting, and most leaders are unsure of the best ways that they can set their teams up for success.
This guide can provide you with insight into the top questions CHROs must answer to meet their goals, as well as the easiest strategies that you can leverage to empower your employees.
Browse the guide to learn more.
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Top 10 Azure mistakes and how to fix them
By: Nerdio
Type: White Paper
Deploying, managing, and scaling Microsoft Azure Virtual Desktop can be a complex process for technicians at any level of experience. In this white paper, browse the top 10 most common mistakes IT professionals make in Microsoft Azure.
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Don't let your organization drown in data debt
By: Syniti
Type: Analyst Report
Modern enterprises are struggling with data debt, as over 40% of data is unusable. This creates lost opportunity cost. To harness data's full power, enterprises must champion a "Data First" culture, address data quality, and partner with specialized data providers. Download this report to learn how you can reduce your data debt.
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Computer Weekly 20 October 2020: Why is IBM splitting in two and what does it mean for CIOs?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, IBM is splitting in two, hiving off its services business to focus on hybrid cloud – we examine what it means for CIOs. Our new buyer's guide looks at how intelligent workload management can cut cloud complexity. And we analyse how getting backup right can help tackle ransomware threats. Read the issue now.
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Fujitsu Integrated Report: Inside The Fujitsu Way
By: Fujitsu
Type: eBook
What is the Fujitsu Way, and what does it actually look like in practice for organizations looking to promote sustainable transformation? Take a deep dive into Fujitsu’s inner workings in this comprehensive e-book.
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5 new metrics for environmental sustainability you need to know
By: Schneider Electric
Type: eBook
To find out how your organization can improve both the accuracy of your sustainability tracking in the data center and the utility of your ESG reports, download this essential guide to environmental sustainability metrics.
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118-page e-book: Mastering generative AI
By: DataBricks
Type: eBook
This 118-page e-book is a thorough guide to deploying GenAI applications. It details the entire GenAI process, from using foundation models to custom model pretraining and fine-tuning. Access the full e-book now to learn how you can unlock the potential of GenAI for your organization.
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Explore How AI is Transforming Customer Experiences
By: Sprinklr
Type: Analyst Report
Explore how AI and generative AI are reshaping the customer experience. Access this white paper to learn how enterprises can harness AI to drive impactful customer and business outcomes, address workforce challenges, and partner with the right technology provider.
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Revenue acceleration for digital leaders
By: TechTarget ComputerWeekly.com
Type: Research Content
This report from KPMG identifies three priorities for organisations to embrace to drive better, quicker and more certain returns.
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What CX leaders should know about GenAI: 5 keys for success
By: ServiceNow and DXC
Type: Infographic
Explore the five key customer experience (CX) trends in the GenAI era, from disconnected customers to the value of AI and GenAI. Learn how to empower agents, optimize self-service, and anticipate the future of CX. Read the full white paper to uncover strategic insights.
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Making Employee Journeys Unforgettable
By: ServiceNow
Type: White Paper
Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
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2024 ANZ CX Intelligence Report
By: ServiceNow
Type: Analyst Report
Australia and New Zealand have a customer service problem – the nations are stuck on hold. Wait times have increased for the third year running – with more than 107 million hours spent on hold, up 11% from last year. To make problems worse, customers' expectations have risen to an all-time high, making it even harder for organisations to keep up.
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Discover the metrics that matter for customer loyalty in 2024
By: Foundever
Type: White Paper
Discover the metrics that matter most for contact centers in 2024 and beyond. This report explores how to measure customer loyalty, uncover actionable intelligence, and strengthen brand value. Read the full research to learn the key metrics for the modern customer experience.
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Technology industry at the cross-roads: Transforming quote-to-cash operations
By: TechTarget ComputerWeekly.com
Type: Essential Guide
This report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process.
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Unlocking resilient, responsible retail growth with generative AI
By: Avanade
Type: Case Study
This case study explores how generative AI can unlock resilient, responsible retail growth. Inside, you'll learn about the key opportunities, from hyper-personalized in-store experiences to intelligent employee support. Read on now to discover Avanade's AI readiness framework and solutions to drive value.
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Accelerate sustainable manufacturing operations with the cloud
By: AWS
Type: eBook
From creating a cloud-based digital production platform to combining disparate multimodal data sets, organizations everywhere continue to double-down on cloud investments to streamline infrastructure management and drive business innovation. Browse this e-book to examine cloud innovation tactics for your company.
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Innovation First: Building the Mindset, Leadership, and Culture for a Customer-Centric Business
By: AWS
Type: eBook
From creating a cloud-based digital production platform to combining disparate multimodal data sets, organizations everywhere continue to double-down on cloud investments to streamline infrastructure management and drive business innovation. Browse this e-book to examine cloud innovation tactics for your company.
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How To Choose An HR System: The Ultimate Guide
By: Sage
Type: eBook
Navigating the evolving work landscape, selecting the right HR technology is essential. This guide covers choosing an HR system that benefits all, from HR to the C-suite. Learn the key features for streamlining, enhancing productivity, and achieving workforce visibility. Download to find the ideal HR system for your business.
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2024 Tech Trends in Government: Research Report
By: KPMG LLP
Type: Research Content
Take a look through this 2024 research report by KPMG to deepen your understanding of the technology trends impacting government agencies.
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How you can keep up with the customer experience evolution
By: ServiceNow
Type: White Paper
The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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The benefits of a global HR strategy for managing your workforce
By: Sage
Type: eBook
As companies expand globally, HR must adapt. Learn 5 key benefits of a global HR strategy, including automation, compliance management, and more. Dig into the 18-page book to discover the transformative powers that a global cloud HR system can deliver.
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Customer experience insights guide
By: ARG, Inc.
Type: Analyst Report
According to a recent study, every year $98 billion is lost by companies failing to provide “simple” experiences that customers want. This report provides a complete breakdown of the current state of customer experience, looking at the key trends defining the modern customer’s demands. Read on to learn more.
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Generative AI transforms customer service in banking and insurance
By: Avanade
Type: Product Overview
Discover how generative AI and Microsoft Copilot can transform customer service in banking and insurance. Learn how AI-powered tools can boost efficiency, personalization, and security. Read this white paper to explore how you can leverage generative AI in your organization.
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Why the Rise of the Employee Experience Platform is Essential to Business Success
By: ServiceNow
Type: White Paper
This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
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2024 Singapore CX Intelligence Report
By: ServiceNow
Type: eBook
Your customers are fed up with long resolution times, and so are your employees. How do we fix these problems and ensure your customer base stays intact? Find out how to connect your organisation and streamline your systems with the most talked about Customer Experience report in Singapore.
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Deloitte Global CIO Survey 2018 – UK Edition
By: TechTarget ComputerWeekly.com
Type: Research Content
Fewer than 10% of CIOs identified themselves and their companies as being advanced in the journey to incorporate technology into their digital business strategies, Deloitte's 2018 CIO survey reveals in the UK edition of its 2018 global CIO survey, Manifesting Legacy: Looking Beyond the Digtal Era.
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Driving Digital Transformation in FinServ with Customer-Centric Omnichannel Content
By: Progress Software Corporation
Type: White Paper
As digital transformation accelerates, financial services must humanize digital experiences to meet customer expectations. Leverage technologies like conversational AI, personalization, and omnichannel content to build trust and deliver value. Read the full white paper to learn more.
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A Data First Approach to Simplifying Data Management Complexity
By: Hewlett Packard Enterprise
Type: White Paper
Data management complexity hampers business by creating bottlenecks to innovation and creating additional risk for the organization. And as the volume of data grows, so does the need to simplify data management. Read on to discover how you can overcome risks from edge to cloud to unlock the value of your data.
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The evolution of the agile organisation
By: TechTarget ComputerWeekly.com
Type: Research Content
This research by PA Consulting finds that organisations can improve their financial performance as a result of adopting agile techniques.
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Supporting employee experiences in the new work world
By: ServiceNow
Type: White Paper
An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
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Deloitte CIO survey 2016-2017 – UK Edition
By: TechTarget ComputerWeekly.com
Type: Essential Guide
Download Deloitte's 2016-2021 CIO survey to discover how CIOs can deliver value and impact to their organisations.
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Benefits of embracing SaaS as a software business
By: AWS
Type: eBook
Software sales teams, like all sales teams, are striving to accelerate their sales. This e-book explores how they can support that mission by transitioning to SaaS. But how should software businesses approach the transformation? Read on to unlock tips.
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Upstack 2023 annual report
By: Upstack, Inc.
Type: Research Content
This 2023 Annual Report captures the value UPSTACK has worked hard to deliver for their customers and the major milestones they have reached along the way.
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Power of the Platform
By: ServiceNow
Type: White Paper
How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
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Leaders in IT
By: TechTarget ComputerWeekly.com
Type: eGuide
This PDF gives you an insight into the daily lives of IT leaders and the challenges they face on a day to day basics. With technology constantly changing, they are expected to be on top of this and ensure that the workforce is up to date with the latest applications.
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Maximising return on digital investments
By: TechTarget ComputerWeekly.com
Type: Research Content
What impact do digital technology transformations have on productivity? This in-depth study from the World Economic Forum offers some answers.
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Business transformation through application modernization in the cloud
By: AWS
Type: eBook
The eBook “Unleash the Power of Generative AI: Build Better Applications, Faster” describes how companies and their application developers can overcome the barriers to generative AI adoption by leveraging AWS tools and services.
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AI leader’s roadmap for enabling better data management
By: AWS & Mantel
Type: ESG Showcase
Despite the excitement around AI in a variety of sectors, many organizations find themselves facing major challenges when trying to adopt and implement these tools. However, overcoming these issues is easier said than done, and can leave leaders unsure of how to proceed. Access this report to learn more.
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Microsoft 365 Copilot: Unlock the potential of generative AI
By: Avanade
Type: eBook
This e-book explores how Microsoft 365 Copilot can enhance work through increased productivity, creativity, and innovation. However, organizations must embrace new skills and mindsets to leverage Copilot fully, focusing on integration, optimization, security, and empowerment. Read on to learn how you can unlock the power of generative AI.
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Embedding AI Into Technology Strategy: 5 Steps to Impact
By: ServiceNow
Type: White Paper
In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.
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Embedding AI Into Technology Strategy: 5 Steps to Impact
By: ServiceNow
Type: Analyst Report
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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2024 India CX Intelligence Report
By: ServiceNow
Type: Research Content
66% of customers consider taking their business elsewhere when an issue is not resolved within 3 days. This can be problematic, given the average of 3.9 days for companies to resolve a problem, and tends to lead to customers switching brands. So, what can organisations do to improve their customer service? Browse this report to learn more.
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Mainframes - Services and Solutions Guide
By: Ensono, LLC
Type: Analyst Report
Mainframe modernization is gaining momentum, with vendors focused on mergers and acquisitions. Enterprises are also prioritizing replatforming to the cloud to reduce IT spending. Download this analyst report now to gain deeper insights into the state of mainframe modernization.
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Solve for X: The CX.EX Journal
By: 8x8
Type: eBook
Download this guide to conversation AI in the contact center to learn the 4 big benefits of using AI for customer engagement, as well as 4 tips to create exceptional self-service experiences.
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MicroScope – December 2019: Time for change
By: MicroScope
Type: Ezine
In this issue, we ask experts how they're approaching digital transformation to meet customers demand, and we look at whether the actions of the user should reflect on the accountability of the cloud provider
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Use GenAI-powered Now Assist to empower your employees at every career stage while increasing HR productivity
By: ServiceNow and DXC
Type: eGuide
Unlock the power of GenAI to streamline HR service delivery and accelerate app development. Now Assist from ServiceNow empowers employees with self-service, boosts HR agent productivity, and simplifies custom app creation. Read this guide to discover how GenAI can transform your HR and development workflows.
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CX and conversational AI: 2024 trends, insights and predictions
By: Boost.ai
Type: eBook
As customer expectations evolve, businesses must leverage conversational AI to enhance CX. Explore insights on trends like automation, omnichannel strategies, and responsible AI to transform your customer service. Read the white paper to discover how to deliver exceptional experiences.
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Data Center & Infrastructure Report: Key Trends and Insights for 2024
By: Service Express
Type: eBook
Access this e-book for a full data center landscape report that offers deeper insights into IT budget shifts, workload deployment, and infrastructure hardware.
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Enterprise Strategy Group: The inevitable rise of AIOps
By: AWS & ProsperOps
Type: ESG Showcase
Traditional, manual IT operations are struggling to keep pace with analyzing the current explosion of data. Download this Enterprise Strategy Group Showcase now to learn how you can implement AIOps and enjoy the benefits and efficiency that AI brings to IT operations management.