How Choosing the Right MSP Can Maximize the Value of Your SAP Deployment
By: IBM View more from IBM >>
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Computer Weekly Buyer's Guide: Service Integration & Asset Management
By: TechTarget ComputerWeekly.com
Type: Ezine
The IT service management market is changing.
In this 13-page buyer’s guide, Computer Weekly discusses:
- How technology commoditisation, open source and software as a service are changing the service management software market
- The essential steps an organisation must take to multi-source or bring in-house IT services
- The practical considerations of implementing an effective service integration and management strategy
These are also closely related to: "How Choosing the Right MSP Can Maximize the Value of Your SAP Deployment"
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Atlassian's fight against bad service management continues
By: Atlassian
Type: Blog
Atlassian's Jira Service Management, revealed at Team 24, bolsters service with AI. New features include AI virtual agents for swift knowledge retrieval, enhanced agent triage, quick service desk setup, AIOps for rapid incident resolution, and advanced asset management.
Highlights:
- AI accelerates self-service and agent response.
- Instant service desk deployment with custom workflows.
- AIOps offer insights and expedite incident resolution.
- Comprehensive asset management for better collaboration and control.
More updates to come as Atlassian advances service management. Discover in the full article how these improvements can boost your team's service delivery.
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Journey to modernizing IT services and operations
By: ServiceNow
Type: eBook
How can you boost workforce productivity AND deliver better IT services? Say YES to both with modern, resilient AI-powered IT service operations. In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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8 Benefits of a Backup Service for Microsoft 365
By: Veeam Software
Type: White Paper
Read this e‑book, “8 Benefits of a Backup Service for Microsoft 365”, to understand what makes cloud‑based backup services so appealing for companies using Microsoft 365 — and why it may be just the thing to keep your business running.
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
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Discover how Managed XDR can bolster cybersecurity for businesses
By: NCC Group
Type: Analyst Report
As the network perimeter is now everywhere, security must move with it and be in place at the point of access. Learn how Managed XDR can bolster your business's cybersecurity posture - download the e-book.
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Expert economic evaluation of Atlassian Jira Service Management
By: Atlassian
Type: Analyst Report
Download the following Forrester Research report to gain an in-depth economic evaluation of Atlassian Jira Service Management. The results of Atlassian users include a 10% reduction in service requests and savings of 115 hours monthly.
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Why Strategic Automation Empowers Employees for HR and Workplace Services
By: ServiceNow
Type: White Paper
This paper provides survey insights from 520 employees using internal shared services, such as HR and workplace services and explores how employees perceive the use of self-service tools and a centralized company portal and the impact on the wider business.
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The 3 steps to better optimizing your IT operations
By: ServiceNow
Type: eBook
In this guide, discover a practical, 3-stage approach for automating and optimizing IT services and operations on a single cloud platform, giving you the ability to govern all things IT while efficiently delivering extraordinary technology experiences.
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Service Blocks Explained for Business Leaders
By: Rackspace Technology
Type: Video
How can business leaders make better use of cloud spending? Custom cloud services. Watch this short 3-minute video to learn about Rackspace's counter-intuitive approach to cloud as service with customization for IT cost savings.
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eBook 3 ways to expand technology services and still cut costs
By: ServiceNow
Type: eBook
When you bring IT services and operations together on a single AI-enabled platform, you can gain 100% visibility across your estate by automatically mapping your IT infrastructure to digital services. Read this guide to discover three ways you can deliver better IT services more efficiently, while reducing costs.
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Towards software-defined and cloud-native networking
By: TechTarget ComputerWeekly.com
Type: eGuide
As networking equipment rapidly evolves to being software-defined and cloud-native, there is pronounced interest in products and services to accelerate service delivery, improve end-user experiences, and reduce infrastructure and operational costs in service delivery applications. Read more in this e-guide.
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ITIL and ITSM: How IT is becoming more service-oriented
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
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Navigating Post-Pandemic: Field Service Trends & Insights
By: ServiceNow
Type: White Paper
Technicians’ soft skills become vital with increased customer interaction, servitization's success hinges on transparency and collaboration, and data-driven approaches are key. Read this white paper to understand current field service trends, FAQs, and expectations.
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Driving better data quality and decisions with Data Manager
By: Atlassian
Type: Landing Page
Learn how Jira Service Management can accelerate collaboration between your Dev and Ops teams. Discover features that simplify incident management, automate change management, and remove silos between teams. Dive into these resources to understand how your teams can rapidly improve service delivery with Jira Service Management.
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How to take customer service to the next level
By: Accenture
Type: Video
What if the service function was a driver for growth, engaging the customer at every step of the journey and delivering the experiences they desire? Tune into this brief video to learn how you can reimagine service with AWS, Accenture, and Salesforce to boost customer satisfaction and retention and drive revenue for your business.
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Security as a service for MSP peace of mind
By: WatchGuard Technologies, Inc.
Type: White Paper
Download this portfolio to learn more about WatchGuard's managed security service solutions, which give MSPs peace of mind through better endpoint management and comprehensive protection across your entire service ecosystem.
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IT managed services: What to know before you buy
By: TechTarget
Type: Resource
Like most IT purchase decisions, managed services are not a decision to be taken lightly. That's where this guide will help. Access your copy of this exclusive "Before-You-Buy" Guidebook on IT Managed Services to get a closer look at the latest market factors to consider before signing off on new IT management services.
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Elevate your service with a modern, unified ITSM platform
By: Atlassian
Type: Case Study
Atlassian customers NRMA and Dominos discuss how they streamlined service management using Jira Service Management, reducing costs and improving efficiency. Read this blog post to learn how a modern ITSM platform can help you reimagine workflows, empower teams, and deliver elevated service.
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Key benefits of NCC Group's MXDR service
By: NCC Group
Type: Product Overview
Discover how NCC Group's Managed Extended Detection and Response (MXDR) service can help secure your organization. Read on to learn more.
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Reimagine ITSM with Atlassian's modern approach
By: Atlassian
Type: eBook
The complete guide to Atlassian for ITSM explores how to reimagine IT delivery, operations, and support. Learn best practices for service management, change enablement, and more. Download this e-book to unlock high-velocity ITSM.
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The state of cloud security
By: Illumio
Type: Analyst Report
According to Gartner, by 2023, 70% of all enterprise workloads will be deployed in cloud infrastructure and platform services. In this report Gartner looks at the state of cybersecurity, leveraging relevant data to map out how different providers are performing. Download the full report to learn more.
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With ServiceNow, parking solutions provider accelerates field service success
By: ServiceNow
Type: Video
Schiedt & Bachmann is a leading parking solutions provider but needed to scale up its digital services as it expanded its global subsidiaries and needed to manage 5,000 customers and almost 11,000 car parks worldwide. Watch how ServiceNow and Schiedt & Bachmann made it all happen in this short video.
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What you need to know about CX in the GenAI era
By: ServiceNow
Type: Webcast
To state that the customer experience is critical for business growth is an understatement. In a recent survey, almost 70% of respondents claimed they would switch brands simply based on customer service. With that much on the line, ensuring your CX team is fast, efficient, and empathetic is the key. Watch this webcast to learn about this trend.
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How to enhance customer experiences with proper tools & strategies
By: RingCentral
Type: White Paper
Discover how to deliver great customer experiences by improving employee communications, enhancing customer service efficiency, and scaling your operations affordably. Learn more by reading the full white paper.
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Key steps you can take to enhance IT resiliency and connectivity
By: Windstream Enterprise
Type: Case Study
Ranger Energy Services adopted Windstream's SASE solution, enhancing network reliability, security and manageability. Outcomes: quicker connections, fewer IT tickets and improved cybersecurity. Discover how in the full case study.
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Multi-Cloud Management
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we take a closer look at how some organisations are overcoming the challenges of multi-cloud, and – in turn – reaping the rewards of expanding the range of suppliers they source services from.
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Your checklist for generative AI field service use cases
By: ServiceNow
Type: Webcast
AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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How to reduce field service costs with increased efficiency
By: ServiceNow
Type: eBook
Discover in this e-book how ServiceNow FSM can help your organization simplify and streamline your field service operations, delivering transparency and real-time visibility to employees, third-party contractors, and customers.
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Why customized cloud brings better cost efficiency
By: Rackspace Technology
Type: Resource
What's the key to avoiding paying for cloud services you don't use? Customization flexibility. Watch this brief video to see how Rackspace prioritizes custom solutions with the ability to add and drop services on an as-needed basis, keeping you financially and functionally flexible.
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4 benefits of remote troubleshooting as an OEM
By: TeamViewer
Type: White Paper
If you are an Original Equipment Manufacturer (OEM) with customers worldwide, it can be challenging to provide after-sales services in a timely manner. Learn how remote troubleshooting solutions can save time, cut costs, support sustainability goals and streamline customer service in this white paper.
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See what led FutureSafe to choose Checkpoint Harmony SASE
By: Checkpoint Software Technologies
Type: Case Study
FutureSafe is a managed security services partner (MSSP) that provides a curated, best-in-breed stack of cybersecurity products and services to managed service providers (MSPs) and their clients. Download this case study to see what led FutureSafe to choose Checkpoint Harmony SASE to meet evolving risks.
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Maintain critical services with centralized remote connectivity
By: TeamViewer
Type: Product Overview
State and local governments have a vast array of services they need to support their constituents with. In this brief, learn how centralized remote IT connectivity helps you manage and maintain all of these critical services—without requiring additional staff or infrastructure.
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How network technologies can help transform public safety
By: Cradlepoint
Type: eBook
Emergency services depend on digital and connected technologies to help quickly provide life-saving assistance, deal with emergencies, and bring order to chaotic situations. In this e-book, learn how Cradlepoint helped 5 different emergency service departments stay connected.
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Competitive Advantage through AV Managed Services: New Business Potential for MSPs
By: Shure Inc
Type: Blog
It’s clear that hybrid working models are here to stay. So, as employees continue to work in the office, it has become critical for organizations to have versatile AV systems that can help enable collaboration and operate across multiple meeting room configurations. But how can this best be done? Browse this article to learn more.
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Streamline your application and data workflows with self-service
By: BMC Software
Type: White Paper
Self-service application and data workflow orchestration empowers employees to access the tools and information they need without IT intervention. Learn how this can drive innovation, productivity, and efficiency across your organization. Read the full white paper to discover the key features to look for in a self-service orchestration platform.
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Your key to simplifying cloud-native app development
By: Red Hat
Type: White Paper
Accelerate application development across hybrid cloud with Red Hat OpenShift Service on AWS. This turnkey platform simplifies cloud-native app building, deployment, and management with integrated tools and AWS service integrations. Learn more about this solution in the full white paper.
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Infographic: Comparing 3 managed Kubernetes service providers
By: TechTarget ComputerWeekly.com
Type: Infographic
Kubernetes can be difficult for an enterprise to handle on its own. However, there are a variety of managed service options available today that can handle these tasks. In this infographic, we compare the three major managed Kubernetes service providers: Red Hat OpenShift, Rancher and DigitalOcean Kubernetes.
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6 customer service channels you need to support
By: Oracle Corporation
Type: eGuide
Where should you allocate resources to most effectively engage with current and potential customers? In this expert e-guide, Scott Sachs of SJS Solutions weighs the pros and cons of the 6 main customer service channels: Chat/video chat, phone, email, social media, customer self-service, and mobile.
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Keeping up CX with cloud contact center solutions
By: InflowCX
Type: Case Study
When this home retailer began to struggle with the limitations of their on-premises contact center system, they sought out a cloud-based solution that could offer them the self-service capabilities and omnichannel services they needed. That’s when they found InflowCX. Browse this white paper to hear the full story.
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Cloud support is not the same as managed services: See why
By: Intervision
Type: Blog
While the cloud has revolutionized how organizations operate, how they receive cloud support differs. Some organizations turn to cloud support, while others choose managed services. But they are not the same thing and serve much different purposes within the organization. Read on to learn about the differences and see which is right for you.
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Focus: Securing the cloud
By: TechTarget ComputerWeekly.com
Type: eGuide
While cloud services' benefits of quick deployment and flexible scalability at a lower cost have driven enterprise adoption, security concerns continue to be a key factor in determining the extent and style of cloud adoption.
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Case study: Edenred adopts Jira Cloud to streamline operations
By: Atlassian
Type: Case Study
Edenred, a global digital payments company, centralized its service management on Jira Service Management Cloud, enabling over 1,200 agents to serve 15,000+ customers more efficiently. Learn how Edenred streamlined operations and achieved greater visibility across 60+ projects by migrating to Atlassian's cloud platform.
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Service Blocks – build your own cloud managed service
By: Rackspace Technology
Type: Technical Article
While cloud promises to deliver on cost efficiency, most cloud vendors offer one-size-fits-all solutions that lead to plenty of cloud spend waste. Click through to this blog to get insight into how Service Blocks work, and hear from partners that have experienced tremendous success in this custom cloud approach.
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See the link between customer loyalty & gaining market share
By: Talkdesk
Type: eBook
The financial services market is estimated to grow to a valuation of over $37bn. With that much at stake, financial service companies need to find ways to differentiate themselves from the competition and capture market share. To do that, it all starts with an optimized customer experience. Read on to see why and learn how you can make it happen.
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MDR Vendors in 2024: Worldwide third-party assessment
By: Arctic Wolf
Type: Analyst Report
With a shortage of cybersecurity experts in the workforce, many companies turn to managed detection and response (MDR) service providers to fill their needs. Learn all about the state of the MDR market, including top companies to consider and strategic insights in this analyst report.
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From MPLS to SD-WAN: Case study
By: VMware, Inc.
Type: Case Study
Global provider of safe storage services for bulk liquids, Stolt-Nielsen, recognized that its MPLS-based network presented cost and management challenges. So, the provider set out to future-proof its network infrastructure. Tap into this case study to learn how Stolt-Nielsen accomplished that mission.
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Infographic: The pros and cons of AWS CloudFormation
By: TechTarget Cloud Computing
Type: Infographic
AWS CloudFormation provides a reliable way to manage AWS resources - but not without a learning curve. The company's native infrastructure-as-code service can optimize operations through automation. While the service has its advantages, there are some challenges to consider. Learn in this infographic about the pros and cons of AWS CloudFormation.
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A Computer Weekly buyer's guide to communications as a service
By: TechTarget ComputerWeekly.com
Type: eBook
As communications needs evolve, organisations must keep pace with the latest services available. In this 15-page buyer's guide, Computer Weekly looks at how we arrived at current-day comms systems, the growing popularity of CPaaS and the advantages of cloud-based offerings in the new normal of hybrid working.
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Infographic: Compare Amazon ECS vs. Kubernetes
By: TechTarget Cloud Computing
Type: Infographic
IT teams have several options for running containerized applications on AWS. Some organizations will opt for the open source service Kubernetes while others will want to use AWS' proprietary orchestration service Amazon ECS instead. Learn in this infographic which container orchestration service is best for your project.