Unified Communication and Collaboration Platform Vendors
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MicroScope - January 2020: SMEs and managed services
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue of MicroScope, we look at the channel opportunity in the SME customer base as they look for managed services support, our roundtable discussion looks at the transformative appeal of unified communications, and consider why software development houses are switching to no-code.
These are also closely related to: "Unified Communication and Collaboration Platform Vendors"
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A Computer Weekly buyer's guide to communications as a service
By: TechTarget ComputerWeekly.com
Type: eBook
As communications needs evolve, organisations must keep pace with the latest services available. In this 15-page buyer's guide, Computer Weekly looks at how we arrived at current-day comms systems, the growing popularity of CPaaS and the advantages of cloud-based offerings in the new normal of hybrid working. Download our exclusive e-Guide and read more about:
- Adapting to the next generation of collaboration and comms services
- Comms platform as a service: Tech for the future
- Rethinking business communications
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Contact center evolution at 24/7 emergency ambulance service
By: FourNet
Type: Case Study
The 24/7 emergency ambulance service South Central Ambulance Services (SCAS) serves more than 7 million people, and its contact center performs high-stakes, life-saving operations.
Therefore, it’s paramount that the contact center has a technical infrastructure that can support its unique needs, such as the ability to handle both 999 emergency calls and 111 non-emergency calls.
To explore SCAS’s contact center evolution, download this 7-page case study.
Find more content like what you just read:
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Jargon Buster Guide to Voice over IP (VoIP)
By: TechTarget ComputerWeekly.com
Type: eGuide
In this Jargon Buster, we'll explore some key definitions around Voice over IP, and look at how VoIP fits into the wider unified communications landscape.
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MicroScope's ultimate guide to the digital transformation and emerging opportunities for the channel
By: MicroScope
Type: eGuide
The phrase might be one that gets over used at conferences and in pitches but it refers to something that is really happening and to revenue opportunities that are emerging right now. This e-guide will share some of the recent developments in the channel and the latest thoughts about the issue.
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CW Middle East Jan to Mar 2018
By: TechTarget ComputerWeekly.com
Type: Ezine
The Middle East is investing heavily in IT to make life better for its population. Smart city developments are an example. But read in this issue how in the Middle East, where there is a growing population and a rise in lifestyle-related disease, IT is being used to support the healthcare system.
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March ezine: Making tracks to SD-WAN growth
By: MicroScope
Type: Ezine
SD-WAN is a technology on the rise and there are clearly plenty of channel opportunities out there for those that get a firm grip on deployment and installation
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A Computer Weekly Buyer's Guide: Office Productivity for Home Workers
By: TechTarget ComputerWeekly.com
Type: eGuide
The question of productivity has become an inevitable consideration since the pandemic made home working commonplace. In this 16-page buyer's guide, Computer Weekly looks at how it's being maintained, the advantages a remote workforce brings to business and the hybrid model being embraced by workers.
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MicroScope – March 2020: Making life simpler for the channel
By: MicroScope
Type: Ezine
In this issue, read about how Dell is continuing on its mission to make life easier for partners by introducing improved tools, and we take a closer look at how cloud, cyber security and 5G are set to dominate over the course of 2020
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Jargon Buster Guide to Unified Communications
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we will explore and define some of the key elements of a UC deployment and offer some insight into some of the emerging trends that are changing the way we communicate in our working lives.
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Computer Weekly – 5 December 2023: Technologies to support hybrid working
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our latest buyer's guide looks at technologies to support hybrid working – even when your business is as unique as farming. Read the issue now.
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Computer Weekly – 27 February 2024: Microsoft's 'unfair' cloud licensing under scrutiny
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine claims that Microsoft's licensing policies are damaging competition in the cloud. Our latest buyer's guide asks if hybrid cloud is now CIOs' end goal, and not just an interim step on the journey. And we look at how the focus on customer experience is impacting the unified comms market. Read the issue now.
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UC service management & provisioning automation guide
By: Kurmi Software
Type: Research Content
As organizations continue to migrate from more traditional hardware-based, on-premises PBX/Unified Communications (UC) systems to cloud-based UC and UCaaS systems, many know little about the landscape and can be daunted by transformation. Browse this guide to learn more.
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Computer Weekly – 2 August 2016: Giving fashion a digital makeover
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how one of the UK's biggest mail order retailers is moving to digital. We examine the growing importance of network function virtualisation. And a year after Microsoft turned Lync into Skype for Business, we assess how the unified communications product is faring. Read the issue now.
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MicroScope – June 2022: A return to face-to-face meetings
By: MicroScope
Type: Ezine
With the world emerging from the pandemic, what role does the personal event and face-to-face meetings hold in business? Also read about the next step for the future of collaboration and communication services, and why there needs to be greater diversity across the channel
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How to close UC compliance gaps
By: ARG, Inc.
Type: Case Study
A national, privately held defense contractor had previously leveraged Avaya on-prem PBX, Verizon PRIs and numerous collaboration and messaging tools (Teams, Slack, etc.) As many of these were disjointed, compliance risks arose. View this case study to learn how ARG helped this contractor aggregate tools and eliminate overlap.
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UC Management: Leader’s Guide for the Digital Workplace
By: Kurmi Software
Type: Analyst Report
To support their digital workplaces, many organizations have adopted a UC management solution. But what sets one UC management tool apart from the rest? Browse this IDC report to discover 13 hallmarks of a sophisticated UC management solution.
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FedRAMP compliant UC
By: ARG, Inc.
Type: Case Study
A top 10 federal defense contractor with over 20,000 employees was managing a complex environment with large Avaya and Cisco footprints for PBX and contact center. They required a FedRAMP environment that provided a seamless consolidation of collaboration, conferencing and voice. Download this case study to learn how they got it.
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MicroScope – October 2021: Choosing a channel career
By: MicroScope
Type: Ezine
In this issue, we explore whether more partners equals better business, and take a closer look at how IT consumption is changing thanks to subscription services. Also read a special feature looking into whether the channel offers good prospects for school-leavers hoping to start on a career path that could make a difference
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Emerging Trends and New Developments in Software-Defined Networks
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, Computer Weekly sits down with with senior IT managers from a number of multi-national companies to discuss the latest trends and newest developments in the world of software-defined networks.
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Computer Weekly – 10 May 2022: The spies who hack you – the growing threat of spyware
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, after 10 Downing Street was hit by a spyware attack, fears about targeted mobile phone hacks are increasing. Our salary survey highlights the diversity challenge in IT, with men's support for women in IT declining. And we look at how datacentre heat reuse can help reduce carbon emissions. Read the issue now.
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MicroScope – February 2020: The power to transform
By: MicroScope
Type: Ezine
In this issue, MicroScope asks experts what to expect in 2020, and the channel shares why change is necessary to thrive in different business environments
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MicroScope – November 2020: Simplify the path to partner programmes
By: MicroScope
Type: Ezine
In this issue, discover how to navigate the complexity of channel partner programmes to best foster relationships, how business intelligence software is helping companies look beyond Covid-19, and why leaders are looking forward to 2021
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Empower your UC administrative team with Kurmi
By: Kurmi Software
Type: Resource
73% of UC administrators spend half their time each week on MACD (moves, adds, changes, deletes) processes, and 76% are finding errors in the data at least a third of the time. Access this brief guide to discover why many businesses are implementing UC management platforms like Kurmi’s that can help streamline and automate evolving UC needs.
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Balancing collaboration with compliance
By: Theta Lake
Type: Research Content
Emerging collaboration technologies have forced IT and business leaders to face the challenge of embracing innovation, while also ensuring regulatory compliance. This eBook, produced by Metrigy Research, explores the best practices for how companies can enable collaboration and align with regulatory compliance requirements. Read on to learn more.
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Computer Weekly - 18 May 2021: The real-life consequences of ransomware attacks
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, after a ransomware attack shut a major US oil pipeline, we examine the real-life consequences for organisations facing similar threats. We ask the experts for their top tips in reducing datacentre running costs. And we hear how data science skills are helping government make better decisions. Read the issue now.
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Understanding CPaaS market growth, trends and providers
By: TechTarget ComputerWeekly.com
Type: eGuide
The CPaaS market is maturing as increased demand for digital communications drives new use cases. Organizations looking to buy CPaaS APIs should examine the various use cases that APIs can address and how to choose a CPaaS provider. Read this article to learn more about the trends and providers fueling CPaaS market growth.
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Collaboration software in the era of Gen-Z
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, learn how Microsoft is dominating the Software-as-a-Service space thanks to its strength in collaboration software and how the new generation of collaboration software could be stoking communication overload. Also, check out our chart comparing Slack, Microsoft Teams and Spark.
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Wireless networks: A buyer's guide
By: TechTarget ComputerWeekly.com
Type: eBook
Mobile devices are increasing the pressure on wireless networks. In this 13-page buyer's guide, learn about the latest developments in wireless networks, the challenges of wireless local area networking, and how to deploy the 802.11ac Wave 2 wireless standard.
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Computer Weekly – 3 May 2022: A prescription for digital accessibility at Boots
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, millions of people have difficulties when using websites – we find out how Boots is making its e-commerce offering fully accessible. Our new buyer's guide examines communications as a service. And we talk to Trainline's CTO about how the rail app provider survived and thrived post-pandemic. Read the issue now.
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VoIP has never lost its voice: How to get the most out of your business communications
By: TechTarget ComputerWeekly.com
Type: eBook
In today's comms world, and especially with regard to hybrid working, a communications identity has now become a unified calling and collaboration endpoint, one which is part of a suite of business services spanning voice, security and network-as-a-service solutions to power the mobile workforce.
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UC Management Impact Report: The True Cost of Unified Communications and Collaboration
By: Kurmi Software
Type: Infographic
Today when managing MACDs (moves, adds, changes, deletes) in UCC platforms, 76% of users find an error 1/3 of the time or more, according to a survey of 100 UCC decision-makers. Access this infographic to discover the results of a survey of 100 UCC decision-makers.
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The enterprise guide to video conferencing in 2023
By: TechTarget ComputerWeekly.com
Type: eGuide
With all the broad technology shifts that have taken place during the pandemic, networked resources have become most vital. With the continued demand for conferencing services, the total addressable market size of communications and collaboration products and services will continue at a fair clip.
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MicroScope – June 2019: Sourcing IT among the clouds
By: MicroScope
Type: Ezine
Outsourcing is changing as the anything-as-a-service model takes off.
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How to enhance your network for the future
By: TechTarget ComputerWeekly.com
Type: eGuide
The world of networking is broad in its scope, and touches on almost every other aspect of enterprise IT.
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CW ANZ: Australian firms connect people in new ways
By: TechTarget ComputerWeekly.com
Type: Ezine
Australian organisations such as BPay are turning to unified communications (UC) to create workplaces where employees operate in a flexible and open work environment. In this issue of CW ANZ, we look at how companies are approaching UC, the state of the market and what organisations need to do to be successful in rolling out UC tools.
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MicroScope – June 2020: The surge in home working
By: MicroScope
Type: Ezine
The shift by many to home working has created opportunities and challenges for the channel as it looks to help customers through the changes. Also discover the importance of diversity in your workforce, and how Covid-19 is affecting IT events
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Unified Communication: “It should work as easily as a telephone call!”
By: TechTarget ComputerWeekly.com
Type: Essential Guide
This article in our Royal Holloway Information Security series explains the security implications of unified communication.
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A Computer Weekly Buyer's Guide to Customer Experience
By: TechTarget ComputerWeekly.com
Type: eBook
Discover how to craft data-first CRM strategies and get tips about coordinating data sources for effective CRM, 5 ways to reduce risks for Salesforce deployments, and the pros and cons of current CRM software offerings.
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Computer Weekly – 18 October 2022: How Russia hacked a former MI6 spy chief
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, Russian hackers leaked emails and documents from British government, military, and intelligence officials – we examine the implications. New EU laws will govern online safety and the use of AI, but what do they mean for organisations? And we look at the growth in checkout-free shopping. Read the issue now.
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How best to put collaboration tools to work for your team
By: TechTarget ComputerWeekly.com
Type: eGuide
This collection of recent expert advice aims to make your quest for the best option a bit easier. Read on and learn the latest on what collaboration tools now offer, including advanced technology like AI and speech recognition.
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UC: Why Admin Management Matters
By: Kurmi Software
Type: Analyst Report
Review this Metrigy report to understand how organizations are approaching UC-management in the digital workplace, and to discover 5 components of an administration management platform that can help businesses overcome common UC-management challenges.
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MicroScope – September 2021: Stepping forward after Covid
By: MicroScope
Type: Ezine
In this issue, discover what the lasting impact of Covid-19 is likely to be as the channel emerges into a post-pandemic world. Also discover more about disaster recovery for SMEs and how best to make a plan to protect your business, and read about an uptick in cloud-based contact centre-as-a-service solutions
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MicroScope – September 2020: Reach out to resellers
By: MicroScope
Type: Ezine
In this issue, discover how the channel is making sure the human touch is maintained during the pandemic, with insight into how closer bonds can be developed and on how to maintain productivity. Also read about 'hybrid working' is set to shape the future of the workplace
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The evolution of the agile organisation
By: TechTarget ComputerWeekly.com
Type: Research Content
This research by PA Consulting finds that organisations can improve their financial performance as a result of adopting agile techniques.
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Migrating to the cloud: A 4-step, risk-free guide
By: RingCentral
Type: White Paper
Enterprises migrating to the cloud face unique challenges. This guide explores 4 paths to a risk-free cloud migration, including hybrid cloud PBX, Microsoft Teams direct routing, and carrier-supported migrations. Learn how to maximize existing investments while modernizing communications. Read the full guide.
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Top 10 networking stories of 2019
By: TechTarget ComputerWeekly.com
Type: eGuide
Until Tuesday 10 December, it would have been absolutely fair to say that 2019 was the year of software-defined networking. And then, on 11 December, Cisco unveiled the basis of what it called the internet for the future. Hardware was very much back to the future. Here are Computer Weekly's top 10 networking stories of 2019.
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Focus: Enterprise Mobility Management
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we will explore exactly enterprise mobility management, looking in-depth at some of the key trends and developments in the world of enterprise mobility, as well as keeping a watchful eye on cybersecurity.
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A Computer Weekly buyer's guide to video conferencing and collaboration
By: TechTarget ComputerWeekly.com
Type: eGuide
In this 17-page buyer's guide, Computer Weekly looks at how employers can support a future of flexible working, with video conferencing, collaboration, augmented reality and unified comms technologies all lined up to play a part.
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Email security: Never more important
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we look at why businesses need to address email security with a combination of awareness training and automated tools to reduce the likelihood of infection and speed up the detection of and response to email-borne threats.