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For managers: 4 ways to improve EX and boost your employees’ growth

Business Leaders are finding that focusing on skills, rather than jobs or degrees, strengthens your workforce with modern data and insights. This paper presents four ways that a skills-powered approach can supercharge employee growth and development.

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  • How data transforms distributed energy resources

    Distributed energy resources (DERs) like solar and wind power are transforming power generation and utilities, bringing new data and complexity. This data can be a critical asset when managed effectively. This white paper explores how a robust, hybrid data infrastructure can help power companies harness information from DERs to improve operations, gain situational awareness, and inform strategic decisions.

    Key topics include:

    • Collecting and contextualizing real-time data
    • Enabling secure data sharing and visualizations
    • Integrating OT and IT data for better performance
    • Using data analytics for planning

    Learn how innovative data management solutions can help you navigate the evolving energy landscape. Read more.

  • CW Benelux - May-July 2022: Meta shelves hyperscale datacentre plan in Netherlands

    Meta’s plan for a hyperscale datacentre in the Netherlands which was to serve the metaverse world has been halted following a campaign by environmentalists and the Dutch parliament’s call for the government to do everything in its power to stop the facility being built. Read about it in this issue of CW Benelux. Also read how the Dutch arm of customer services supplier Teleperformance has led the entire organisation to adopt robotic process automation software.

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  • Clients tell-all in Linux simplification and innovation for enterprises

    In this e-book, you will discover how to optimize server reliability, uptime, and IT manageability (and meet your SLAs) using an enterprise-grade Linux platform. Read on to ensure your business receives the processing power it needs to address increasingly sophisticated and demanding application requirements.

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  • Hyper-personalization: How to enable contextually rich CX

    Join this webinar sponsored by SAS, Intel, and Trask to understand how to achieve this highly sought-after AI-driven hyper-personalization with a one-to-many engagement model that enables mass 1:1 personalization.

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  • Revolutionising the customer experience with AI

    This e-book sets out how AI is set to sit at the heart of the customer experience (CX), with organisations increasingly drawing on the power of AI data, virtual agents, chatbots and other digital channels to enable smarter, end-to-end experiences for both customers and employees.

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  • Leveraging AI for a transformative retail experience

    AI is transforming retail operations, from supply chain management to customer experiences. In this presentation transcript, you'll discover how to leverage AI for improved efficiency, cost savings, and data-driven insights. Read on now to explore key strategies for successful AI implementation in retail.

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  • A Computer Weekly buyer's guide to edge computing

    Edge computing is currently one of the most important trends in IT. It is more likely to complement cloud by supporting workloads that are latency sensitive, require a lot of compute power, or involve large data volumes. In this 15-page buyer's guide, Computer Weekly looks at the potential of harnessing compute power at the edge.

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  • Creating a Culture of Compassion in Retail Contact Centers

    Let’s face it, no one calls into a contact center to tell employees that they are doing a good job. Your customers call in because they have an issue or need assistance. This is why when your agents are trained in compassion and empathy, your organization can reap the benefits of increased brand loyalty and increased revenue. Read on to see how.

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  • How 5G and LTE are transforming the retail industry

    5G and LTE connectivity enable retail transformation with reliable store networks, independent cellular solutions, customer Wi-Fi, and IoT-powered insights. Learn more in this white paper.

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  • Streamline customer service with AI-powered Now Assist

    Discover how ServiceNow's GenAI-powered Now Assist can streamline customer service, field service, and app development. Learn to automate tedious tasks, boost agent productivity, and deliver personalized experiences. Read the e-book to see how GenAI can transform your business.

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  • The essential guide to customer experience transformation

    Discover how to create a scalable, customer-obsessed CX program, transform your CX feedback strategy with open text analysis, and prove the value of your CX initiatives. Download this e-book to learn proven strategies for modernizing and maturing your CX initiatives.

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  • Rapid7 Supercharges SecOps with Generative AI Solutions Built on AWS

    Rapid7 worked with AWS services to build a generative artificial intelligence (AI) engine that was capable of driving exceptional outcomes for MDR customers. In this eBook you’ll learn how the Rapid7 AI Engine enables.

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  • 5 essentials strategies for Wireless WAN deployments

    Wireless WANs, based on the capabilities of 4G LTE and more powerful 5G technology, are becoming an essential part of any organization's digital transformation. In this white paper, uncover 5 key strategies for Wireless WAN deployments.

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  • Generative AI Agents: The Future of Contact Center Self Service

    Google Cloud’s Generative AI Agent is an AI-powered solution designed to bring powerful self-service to the customer experience — including answering customer questions, resolving simple issues, and providing around-the-clock customer support.

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  • 3 Machine Learning Use Cases for Planning & Logistics

    Tired of relying on outdated forecasting methods and struggling to keep up with fluctuating customer demand? Download 3 Machine Learning Use Cases That Immediately Benefit Planning and Logistics Teams and start transforming your planning and logistics operations.

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  • How you can improve call center productivity in the AI era

    When it comes to call center agents, the threat of AI coming for their jobs has been widely discussed and published in articles all over. However, AI should not be considered a replacement. It’s a tool to empower your agents to resolve cases faster, make better informed decisions, and ultimately, make your customers happier. Read on to learn more.

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  • Research highlights edge computing software & services potential

    Schneider Electric's Edge Software & Digital Services Program aids IT providers in creating recurring revenue through managed power services. It includes training, incentives, and support for partners to monitor critical infrastructure and resolve customer issues. Discover how to get certified and unlock new revenue streams.

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  • Streamline customer service with AI-powered tools: A guide

    Generative AI (GenAI) can streamline customer service, field operations, and app development. Access this guide to learn how Now Assist by ServiceNow can reduce manual effort, improve productivity, and enhance experiences for customers and employees.

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  • A Buyer’s Guide to Enterprise Agile Planning Solutions

    In this exclusive e-book, find out how Digital.ai Agility can help your organization unlock new customer products and services, optimized customer experiences, better business process insights and accelerated time to market.

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  • Business analytics needs underpinnings of sound data and data-skilled humans

    Data analytics for the solution of first-order business problems is probably more important than ever. It is not new. Companies and organisations have been analysing computerised data for many decades. But all sorts of companies now pronounce themselves "data driven". Read more about business analytics trends in this exclusive e-guide.

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  • How Generative AI is Powering Your Omnichannel Strategy

    Discover how to unleash the power of generative AI to transform your existing knowledge into smart, personalized snippets ready for your chatbots, agent assistants, and more with Panviva. Join the Upland Panviva team to learn more about: • The changing expectations of customers and agents • Why your customers and agents need personalization • A seamless omnichannel journey powered by AI Knowledge • The power of Panviva + Genesys • AI Knowledge Assistant – an introduction!

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  • Automated document management system tools transform workflows

    In this e-guide, we examine the components of a viable DMS and the technologies influencing its broader acceptance, how e-signatures are powering DM Simplementations, the differences between electronic and digital signatures, and the role of automated document management system tools in ensuring continuity for the new hybrid workforce.

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  • Surfacing Attacks and Anomalies with the Fastly Next-Gen WAF

    Traditional WAFs were created to block malicious web requests and allow legitimate traffic through to your applications and APIs. However, oftentimes security practitioners want the ability to do more with the requests they see. With the right tools to tag and label these requests, traffic that appears anomalous or interesting can power highly-customized protection and visibility. The Fastly Next-Gen WAF (powered by Signal Sciences) was made for practitioners, giving them the power to view and utilize their traffic data in actionable ways that a traditional WAF can’t. In this webinar attendees will learn: —What signals are and how Fastly uses the signals-based approach to understanding application-layer traffic. —How customers utilize custom signals to power and inform their next-gen WAF rules. —How to create custom signals and rules with a demo.

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  • Systems Management Demo Series – OpenManage Enterprise Power Manager

    Lori Matthews, Product Manager of OpenManage Enterprise Power Manager shows customers how this solution: • Automates power capping with policies • Alerts power and thermal events • Prevents outages from power and thermal issues • Reduces power consumption • Provides comprehensive reporting to: • Identify where to move a server into production faster and safer • Provide chargeback data • Map the power and thermal health of the servers

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  • Computer Weekly – 6 March 2018: Getting up to speed with 5G

    In this week's Computer Weekly, we look at what needs to be done to make next-generation 5G mobile networks a reality. Fewer EU workers are moving to the UK – we examine what that means for the IT skills gap. And we analyse the state of the hyper-converged infrastructure market. Read the issue now.

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  • Power your CRM with intelligent data in the metaverse

    In this brief video, you’ll discover how CRM powered by intelligent data can power rich experiences across the entire customer journey with the possibilities of the metaverse. Tune in now to find out how you can unlock the data and analytics capabilities necessary to deliver personalized and relevant customer experiences.

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  • How to Use Marketing Technology to Build Customer Trust

    Marketing technology (martech) can help build customer trust by enabling personalized experiences, consistent messaging and real-time data insights. To discover how marketers are strategically using the technology, tap into this 2024 research report informed by survey responses from 388 "Harvard Business Review" audience members.

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  • How to Use Marketing Technology to Build Customer Trust

    Marketing technology (martech) can help build customer trust by enabling personalized experiences, consistent messaging and real-time data insights. To discover how marketers are strategically using the technology, tap into this 2024 research report informed by survey responses from 388 "Harvard Business Review" audience members.

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  • MicroScope – December 2019: Time for change

    In this issue, we ask experts how they're approaching digital transformation to meet customers demand, and we look at whether the actions of the user should reflect on the accountability of the cloud provider

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  • Explore cloud-powered data insights for financial services

    Discover how financial services organizations can leverage Splunk and AWS to modernize on the cloud, enhance security, build operational resilience, and improve customer experiences. Read the full e-book to learn more.

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  • Perfect text-based Communication with Insightful Answers.

    Worldline Trusted Interactions provides secure, personalized banking communication between customers and advisors. With features like document sharing, AI-powered responses, and real-time performance tracking, it enhances the customer-bank relationship. Read the guide to learn how it can benefit your business.

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  • Lowering Cost, Improving Control of Solid-state Lighting

    The traditional approach to powering LED lighting, which involves having a power supply or driver attached to every light fixture, is wasteful and expensive. Centralized, remote power sources are the solution. What you’ll learn: o How using a centralized, remote power source can significantly reduce installation or conversion costs o How such power sources deliver substantial ongoing power consumption cost savings o Savings illustrated by using financial models and figure validated by customers

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  • Powering down: Keeping datacentre energy costs in check

    In this e-guide, we take a look at some of the outside influences that could potentially impact on datacentre power and management costs in the years to come, while also taking a closer look at some of the latest thinking and best practices around datacentre energy efficiency and cooling today.

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  • Computer Weekly – 5 June 2018: The bumpy ride to digital transformation

    In this week's Computer Weekly, we look at the lessons to be learned from General Electric's bumpy ride to digital transformation. We assess the use of software-defined networking in corporate IT infrastructures. And we find out how Royal Bank of Scotland approaches digital and business innovation. Read the issue now.

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  • How to deliver radical productivity gains with GenAI

    In this e-book, you'll discover how to leverage generative AI to drive strategic business advantages and maximize productivity and user experiences. Access the full e-book now to learn more.

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  • The Essential Guide To Growing Your Business With Managed Power Services

    This eBook from Schneider Electric guides IT solution providers on adding managed power services to increase revenue. Learn how to leverage software tools for remote monitoring and management of critical infrastructure. Read now to future-proof your business.

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  • Unlock In-Depth Observability with OpenTelemetry and Honeycomb

    Discover how Honeycomb and OpenTelemetry work together to power advanced observability. Learn about distributed tracing, data-rich visualizations, and service maps. Get started with instrumentation and maximize insights from your telemetry data. Read the full guide to enhance your observability.

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  • Smart cooling Technology brochure

    PowerEdge servers are designed with Smart Cooling which uses state-of-the-art thermal technologies with intelligent control systems to ensure optimal cooling and sustained system performance. Check out this overview for a quick guide to Smart Cooling.

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  • Explore Generative AI Deployments with NVIDIA DGX and NeMo

    Explore how NVIDIA DGX and NeMo are powering generative AI in enterprises. Learn about successful deployments at KT, UF Health, AI Sweden, and JD.com. Discover how to build state-of-the-art AI models and accelerate generative AI development on NVIDIA DGX systems. Read the full eBook to get started.

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  • MicroScope – November 2022: Elevate security to minimise risk

    Security remains a major concern for customers and a continuing area of growth for the channel – so what can managed service providers do to help out? Also read about expectations for the last quarter of 2022 and how partnerships are key to digital transformation.

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  • Top 10 datacentre stories of 2021

    The 2021 datacentre news cycle has been dominated by stories about how demand for hyperscale datacentre capacity is continuing to boom, while market watchers grow increasingly concerned about how all this growth is affecting the environment. With this in mind, here's a look back over Computer Weekly's top 10 datacentre stories of 2021.

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  • How Travel Brands Drive Sophisticated Personalization With Best-In Class Tech

    Learn how to leverage a sophisticated, innovative and multi-layered tech stack to power your AWS instance, Customer Data Platform and create exceptional experiences for your customers.

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  • Customer Service Insights in the GenAI Era

    To state that the customer experience is critical for business growth is an understatement. In a recent survey, almost 70% of respondents claimed they would switch brands simply based on customer service. With that much on the line, ensuring your CX team is fast, efficient, and empathetic is the key. Watch this webcast to learn about this trend.

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  • Revolutionizing eCommerce Experiences

    Understand how leveraging the power of customer data can become your brands competitive differentiator. Learn key ways to double down on personalization and optimization strategies to accelerate growth while hearing powerful strategies to stand out from your competition by truly understanding your shopper.

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  • Revolutionizing eCommerce Experiences

    Understand how leveraging the power of customer data can become your brands competitive differentiator. Learn key ways to double down on personalization and optimization strategies to accelerate growth while hearing powerful strategies to stand out from your competition by truly understanding your shopper.

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  • How to transform your agent experiences in the contact center

    Modern contact center solutions can transform agent experiences, boosting efficiency, engagement, and customer satisfaction. Learn how to revolutionize your contact center and drive business success by reading the full article.

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  • Create connections with buyers through episodic content

    It’s clear that consumers today crave video - and lots of it. But you may be wondering, how does that translate to the B2B buyer landscape? Access this e-book to learn how episodic content can ignite any demand generation or ABM strategy for long-term results & discover tips for ensuring your webinar series is a success.

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  • Simplify your contact center's customer experience maze

    Explore strategies to enhance customer experience and operational efficiency in your contact center. This guide covers solutions like rebadging, agent assist, RPA, chatbots, and more. Learn how to navigate the CX maze and deliver exceptional service. Read the full white paper.

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  • Accelerate and Simplify Activation with Zero Copy Data Sharing

    Learn how companies use zero-copy technology with Data Cloud and Snowflake to eliminate complexity and deliver rich and personalized customer experiences. In this session, we delve into the powerful zero-copy integration of Salesforce Data Cloud and Snowflake. Through real-world use cases and expert insights, attendees will gain an understanding of how leveraging zero-copy technology enables users to unify customer and business data to power differentiated experiences and delight customers, ultimately driving growth and lifetime value.

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