Microsoft Dynamics CRM Trial
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Computer Weekly – 6 June 2017: General Election 2017: Who gets the tech vote?
By: TechTarget ComputerWeekly.com
Type: Ezine
Customer relationship management (CRM) and cus¬tomer experience (CX) are coming together, and this is reflected in the latest offerings from the major CRM providers.
Read this issue of Computer Weekly for insight and reviews into the leading customer relationship management and customer experience software providers.
These are also closely related to: "Microsoft Dynamics CRM Trial"
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6 customer service channels you need to support
By: Oracle Corporation
Type: eGuide
As the number of customer service channels continues to expand, organizations have been challenged to decide which to prioritize. Where should you allocate resources to most effectively engage with current and potential customers?
In this expert e-guide, Scott Sachs (President of the specialized consultancy SJS Solutions) weighs the pros and cons of these 6 main customer service channels:
- Chat/video chat
- Phone
- Social media
- Customer self-service
- Mobile
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A Computer Weekly Buyer's Guide to Customer Experience
By: TechTarget ComputerWeekly.com
Type: eBook
Today, CRM is data-intensive and organizations need fresh strategies to coordinate massive amounts of data from a variety of sources – both internal and external.
This CW Buyer’s Guide for CRM explores how to bring the power of advanced analytics to bear on all of the data that currently exists in your organization. Learn how to craft data-first CRM strategies and get tips about:
- How to coordinate data sources for effective CRM
- 5 ways to reduce risks for Salesforce deployments
- The pros and cons of current CRM software offerings
- And more
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The future of e-commerce and CRM
By: Oracle Corporation
Type: eGuide
Inside, learn about some trends vendors and analysts are predicting for the future of e-commerce and CRM, and explore key considerations when planning your CRM spend.
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The 3 greatest imperatives for CX enhancement in 2024
By: ServiceNow
Type: eBook
One frustrating experience can be all it takes to lose a customer—yet one delightful experience can spark the beginning of a lifetime of loyalty. in this e-book, discover the 3 greatest imperatives influencing organizations’ current approach to improving CX in 2024 and beyond.
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Embracing Your Customer’s Uniqueness to Win in ABM and ABX
By: TechTarget
Type: Webcast
Tune in to this TechTarget webinar for a close look at how to attract more new buyers and bind existing customers through a focus on customer centricity that goes far beyond modeled personas.
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Cost savings & business benefits of Teradata ClearScape Analytics
By: Teradata
Type: Analyst Report
Investing in a solution like Teradata ClearScape Analytics is crucial for enterprises as it enables them to responsibly build and maintain machine learning (ML) models for their custom AI/ML solutions. To better understand the benefits, costs, and risks associated with this investment, download this Forrester report.
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Bitdefender Offensive Services: Penetration Testing at-a-Glance
By: Bitdefender
Type: Product Overview
Bitdefender Offensive Services go beyond vulnerability assessment by identifying key security weaknesses so they can be remediated, in addition to customized Penetration (Pen) Testing. Find out how your company could benefit from employing Bitdefender Offensive Services by downloading this solution overview
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Building A Culture for SaaS Success
By: AWS
Type: eBook
This e-book explores how to put your customers first, manage costs, and tie it all together with Product-Led Growth to set your software company up for lasting SaaS success. Access the e-book to learn more.
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Technology industry at the cross-roads: Transforming quote-to-cash operations
By: TechTarget ComputerWeekly.com
Type: Essential Guide
This report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process.
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2024 Ransomware Trends Report
By: Veeam Software
Type: Research Content
The global data protection market continues to grow. In this new research report, 1,200 business and IT leaders were surveyed on their IT and data protection strategies, including their plans for 2024 and beyond. Download the 2024 Data Protection Trends report to learn more.
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Partnering with Supplemental Benefit Providers to Enhance Care
By: Modivcare
Type: White Paper
In healthcare, not only are there challenges that come with coordinating care to support value-based care but also the reality that most health decisions often occur beyond clinical walls. View this white paper to explore the practical benefits of forming strategic partnerships with Supplemental Benefit providers to address these challenges.
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Apple device security for beginners
By: JAMF
Type: White Paper
A cyberattack or an accidental malware download can mean the difference between a productive day and all work grinding to a halt. At the heart of these security concerns is the employee device, and this white paper outlines a guide to Apple Device Security for beginners so that you can prevent a security incident. Read on to learn more.
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The future of FinOps: Driving innovation, sustainability and AI-driven cloud optimization
By: Flexera Software
Type: Blog
FinOps has the power to revolutionize cloud cost management and minimize the environmental impact of cloud computing by aligning AI innovation with rate and resource optimization. By itself, however, FinOps can only go so far. What’s the missing element for creating a future-proof FinOps strategy? Access this article to learn more.
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Security in the age of work-from-anywhere
By: Netskope
Type: eBook
The shift toward work-from-anywhere models built on a greater reliance on cloud services was inevitable. Secure access service edge (SASE) has emerged as a proven tool for securing this complex environment. Download this SASE Architecture for Dummies e-book to learn more.
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Why 2021 is the future of CX Transformation
By:
Type: Video
Join our panel of industry experts and customers as we take a look at the future of customer experience and how it is transforming as we emerge from the disruption of COVID 19. During the panel discussion we will cover: - The impact of organisations scrambling to work from home in 2020 and moving to a hybrid model in 2021 - Technology as both an enabler and hindrance - Customer experience expectations - Why people are fed up being sold to when they want service - Why Customer experience needs to go beyond a focus engagement and pivot to resolution"
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Order Management System Allows Users to Effectively Target Customers
By: IBM
Type: eGuide
Discover how your organization can use order management systems to target customers more efficiently in this expert guide—which you can download after a brief survey.
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15 Machine Learning Use Cases to Solve Everyday Business Problems
By: Alteryx
Type: eBook
When most people think about machine learning, they assume it’s a complex form of AI beyond their reach, requiring hours of coding and complex algorithms to create functional models. But with modern analytics solutions like Alteryx, anyone can create and automate ML models in minutes. Read on to discover 15 use cases for immediate business impact.
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How PANDORA (& other retailers) achieved networking success
By: Cradlepoint
Type: eBook
What unique networking challenges do retailers encounter? Along with unpacking 7 of them, including connectivity for pop-up stores and out-of-band management for branch continuity, this 17-page e-book explores retailers’ stories of networking success. Download the book to learn about the journeys of PANDORA, T-Mobile and more.
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5G for police vehicles: Cradlepoint provides connectivity
By: Cradlepoint
Type: Product Overview
Police vehicles depend on reliable 5G and 4G wireless connectivity, along with in-vehicle Wi-Fi, to facilitate mission-critical communications while on the move. Download this product overview to learn more about how Cradlepoint provides 5G connectivity to police vehicles.
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The secure access maturity model
By: StrongDM
Type: White Paper
In order to provide an action-oriented approach to reducing the threat posed by all of those credentials, StrongDM built the Secure Access Maturity Model (SAMM).Download this white paper to unlock the full model and use it as a framework to evaluate your identity security systems, and guide you toward secure access maturity.
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Financial lessons for MSPs learned in the pandemic
By: Hyland Software
Type: eGuide
In this guide, get insight into how industry experts think the pandemic affected the IT services industry, where government assistance could and could not help, and what's been learned over the last few months. Experts also provide tips to help keep MSPs in business now and in the future. Take a brief survey to download your copy.
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CRM Evolves Towards Digital Customer Engagement
By: TechTarget ComputerWeekly.com
Type: eGuide
This e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore.
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Infographic: 5 differences between call centers and contact centers
By: TechTarget ComputerWeekly.com
Type: eBook
Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our exclusive infographic to find out what is the difference between call center vs contact center.
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A Hacker’s Guide: Ransomware Mitigation and Recovery
By: Pure Storage
Type: ESG Research Report
Download this ESG research report to examine the state of ransomware mitigation best practices across readiness, prevention, response, and recovery phases, and find out how you can best defend against today’s ransomware threats.
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3 Machine Learning Use Cases for Planning & Logistics
By: Alteryx
Type: eBook
Tired of relying on outdated forecasting methods and struggling to keep up with fluctuating customer demand? Download 3 Machine Learning Use Cases That Immediately Benefit Planning and Logistics Teams and start transforming your planning and logistics operations.
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The growth of cloud-based networking: What to expect in 2022 and beyond
By: TechTarget ComputerWeekly.com
Type: eBook
By upgrading to advanced network infrastructure, firms can deliver mission-critical services through cloud providers and through their own cloud resources. These increased capacity need has seen deployment of optical networking and advanced network solution such as software-defined wide area network (SD-WAN). Read more in our exclusive e-guide.
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Regain control with Connectivity Cloud
By: Cloudflare
Type: Infographic
Technology teams today are expected to manage multiple cloud deployments, SaaS and customer-facing apps, and legacy on-prem environments – all while trying to connect users anywhere, to everything. Download this infographic to learn how Connectivity Cloud can help you regain control over your IT environment.
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Object storage and the unstructured data deluge: Your full guide
By: HGST
Type: eGuide
This expert resource serves as your full guide to object storage implementation, with cloud workload, sync-and-share, API-accessible storage, and more use cases examined. Download now to gain full access, learning how object storage maintains the unstructured data deluge, and view an object vs. file vs. block storage bake off.
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CISSP Exam Guide Chapter 1 sample download
By: McGraw Hill
Type: White Paper
In this 174-page chapter download from McGraw Hill, learn everything you need to know about the first domain, security and risk management, to help you excel at your CISSP exam.
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The 5G for Business Guidebook
By: Cradlepoint
Type: Resource
Besides being able to download Netflix movies faster, should you really care about 5G? Download this e-guide to learn about the basics of 5G, how it differs from 4G, why you should care and how to find the best 5G fit for your organization.
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Discover How UNC Health App Increases Patient Engagement
By: Gozio Health
Type: Case Study
Download this case study to learn how UNC synergized two leading healthcare technologies to create a connected experience for patients, resulting in a 443% increase in mobile app downloads.
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Zero Trust Explained: The Ultimate Guide to Zero Trust Security
By: StrongDM
Type: eBook
Download this ebook explore Zero Trust security, including its benefits, best practices, and common barriers to implementation. You’ll gain a deeper understanding of Zero Trust models like ZTAA and ZTNA and learn the tools and techniques you need to apply frictionless Zero Trust access control to your infrastructure.
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The future of retail customer service: Interactive & unified
By: Talkdesk
Type: Research Content
As economic pressures force consumers to be more money conscious, organizations recognize the stakes. In this Talkdesk Research Report, 303 global responses were collected among CX professionals employed by Retail and eCommerce organizations with more than 200 full-time employees. Read on to learn more.
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Connecting your products to provide instant remote support
By: TeamViewer
Type: Product Overview
As different as their industries may be, there is one thing that all manufacturers have in common: When a problem occurs, their customers expect quick support. That’s why many have begun connecting their products to provide instant remote support. Download this resource to learn more.
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Boost First Call Resolution and CSAT Scores with Remote Support
By: GoTo
Type: Blog
Remote support with visual engagement can help organizations boost first call resolution and customer satisfaction scores. Learn how this technology empowers faster issue resolution and better customer experiences. Read the full blog post to discover more.
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10 reasons to achieve data access governance
By: One Identity
Type: eBook
It’s time to use a secure data governance strategy to protect your sensitive data and reduce risk. This e-book explores 10 reasons to adopt a data access governance strategy. Download now to learn more.
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The Role of Mobile Engagement: Insights from Healthcare Leaders
By: Gozio Health
Type: Research Content
Download this report to find out what nearly 275 healthcare executives think about the state of mobile experience in healthcare.
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Trends and insights to improve SME client interactions
By: JumpCloud
Type: Research Content
This research content explores how MSPs can strengthen relationships with SME clients by understanding their priorities, addressing security concerns, and delivering exceptional customer experience. Download the full SME IT Trends report to gain valuable insights.
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The secret to bridging the CX journey gaps
By: 8x8
Type: Blog
Discover in this blog post how you can elevate customer engagement with 8x8 Engage, supporting your customers with a carefully-engineered solution that delivers tailored capabilities traditionally reserved for the contact center.
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Predictive analytics gains evermore accuracy in guiding enterprises forward
By: TechTarget ComputerWeekly.com
Type: eBook
Predictive analytics can help businesses look for meaningful patterns in data, then build models that forecast what is likely to happen in the future.
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Customer experience insights guide
By: ARG, Inc.
Type: Analyst Report
According to a recent study, every year $98 billion is lost by companies failing to provide “simple” experiences that customers want. This report provides a complete breakdown of the current state of customer experience, looking at the key trends defining the modern customer’s demands. Read on to learn more.
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3 Critical Elements to a Successful Mobile Strategy
By: Gozio Health
Type: eBook
Download this eBook to discover the top 3 elements you should consider when designing the right mobile strategy for your hospital or health system.
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Solve for X: The CX.EX Journal
By: 8x8
Type: eBook
Download this guide to conversation AI in the contact center to learn the 4 big benefits of using AI for customer engagement, as well as 4 tips to create exceptional self-service experiences.
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Beyond Subscription: Pricing and Billing Strategies with SaaS
By:
Type: Video
Watch this 15 minute on-demand webinar to discover discover common billing scenarios that ensure your success in the Software as a Service market. Is subscription pricing my only option for Saas billing? What are the common business models Saas businesses employ? In Part 2 of the "Making Money in SaaS" webinar series, Dennis Wall, BillingPlatform’s CEO, highlights multiple monetization strategies that go beyond subscriptions and will encourage customers to utilize your SaaS products and services. Dennis explores the following topics: --Pros and cons of various SaaS billing models --Benefits of usage-based pricing models --Billing system requirements for supporting successful SaaS businesses
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Outcome-driven teams: Measuring the value your customers experience
By: Atlassian
Type: eBook
In order to realize your businesses goals, architecting a strategy is not enough. This e-book looks at how leaders and teams establish a vision and coordinate to deliver that vision, as well as how adaptable and sustainable work and is transforming customer and employee experience. Read on to learn more.
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Customer service technologies emerge bloodied but unbowed from Covid-19 pandemic
By: TechTarget ComputerWeekly.com
Type: eBook
The pandemic caused many businesses to reassess their approach to customer experience. Customers were changing their behaviour, their channels, their brands and suppliers and organisations had to adapt. Download this exclusive e-guide and read more about the transformative impact of the pandemic on customer service and experience.
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Embracing Your Customer’s Uniqueness to Win in ABM and ABX
By:
Type: Talk
At perfection, ABX represents the perfect alignment of marketing and sales to maximize revenue capture from target accounts. That’s a lot to take in and even more to try to implement. Based on size, funding, tech stack and more, different teams will face very different challenges in getting there. But in absolutely every case, customer-centric thinking and actions can improve the performance of any program. In this webinar, Dara Such, TechTarget VP of Market and Customer Strategy will share how to better understand customer needs, from the strategic to the tactical, and back again. ABM, ABX, Portfolio Marketers, Content and Demand folks alike will want to join as we discuss going far beyond modeled personas to a level of customer centricity that will attract more new buyers and bind existing customers to you in new and more powerful ways.
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How Retailers Use LTE as Wireless WAN to Improve Service & Operations
By: Cradlepoint
Type: White Paper
Innovation is changing retail from the storefront to the back office and beyond. Because of this transformation, IT teams and the enterprise networks they manage have never been more important. In this white paper, explore emerging trends in retail IT and considerations for choosing futureproof edge network solutions for retail.
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Transforming UC & collaboration with advanced AV solutions: A guide
By: Shure Inc
Type: White Paper
Download this white paper for insights on potential gaps in your current UC portfolio, recommendations for how to fill them, and learn from two success cases on how to capitalize on the lucrative AV opportunity.
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CX and conversational AI: 2024 trends, insights and predictions
By: Boost.ai
Type: eBook
As customer expectations evolve, businesses must leverage conversational AI to enhance CX. Explore insights on trends like automation, omnichannel strategies, and responsible AI to transform your customer service. Read the white paper to discover how to deliver exceptional experiences.
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Podcasting Panel
By:
Type: Talk
Podcast hosting and being a guest on a podcast are great ways to gain credibility as a public speaker, thought leader or industry expert. Join us for an engaging panel discussion with several podcast experts for tips and tricks for being a good host and guest, promotional ideas, growing and measuring your podcast’s success, and beyond. In this presentation, we will cover: - How to get on podcasts. - How to drive audience growth, subscriptions and downloads. - The technical aspects of starting a podcast. - And more!
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A New Lens for Portfolio Risk Analysis – Morningstar Direct Risk Model Overview
By:
Type: Talk
In this webinar, we will give you a glimpse of the Morningstar Global Risk Model, introduce our latest Morningstar Japan Risk model and cover the following: • Risk model component overall – how to build a portfolio to meet specific objectives • Risk model methodology overview – active risk, macro events and more • How to incorporate risk model components in your workflows The Morningstar Global Equity Risk Model helps you assess the amount of risk in a fund or model portfolio by tracking a stock’s underlying economic exposure to 37 factors, including six unique to Morningstar. This model shows how a variety of market conditions could affect a portfolio. The factor exposures in the model uncover underlying revenue drivers to find a stock’s true sources of returns. Our model uses the exposures to go beyond standard models to project a stock or stock portfolio’s vulnerability to extreme market events. Attending this webinar will give you a free trial of advance risk model components of custom scenario’s factor attribution and risk decomposition.
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A New Lens for Portfolio Risk Analysis – Morningstar Direct Risk Model Overview
By:
Type: Talk
In this webinar, we will give you a glimpse of the Morningstar Global Risk Model, introduce our latest Morningstar Japan Risk model and cover the following: • Risk model component overall – how to build a portfolio to meet specific objectives • Risk model methodology overview – active risk, macro events and more • How to incorporate risk model components in your workflows The Morningstar Global Equity Risk Model helps you assess the amount of risk in a fund or model portfolio by tracking a stock’s underlying economic exposure to 37 factors, including six unique to Morningstar. This model shows how a variety of market conditions could affect a portfolio. The factor exposures in the model uncover underlying revenue drivers to find a stock’s true sources of returns. Our model uses the exposures to go beyond standard models to project a stock or stock portfolio’s vulnerability to extreme market events. Attending this webinar will give you a free trial of advance risk model components of custom scenario’s factor attribution and risk decomposition.