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Pros and cons of major CRM providers

Customer relationship management (CRM) and cus¬tomer experience (CX) are coming together, and this is reflected in the latest offerings from the major CRM providers.

Read this issue of Computer Weekly for insight and reviews into the leading customer relationship management and customer experience software providers.

These are also closely related to: "Microsoft Dynamics CRM Trial"

  • A Computer Weekly Buyer's Guide to Customer Experience

    Today, CRM is data-intensive and organizations need fresh strategies to coordinate massive amounts of data from a variety of sources – both internal and external. 

    This CW Buyer’s Guide for CRM explores how to bring the power of advanced analytics to bear on all of the data that currently exists in your organization. Learn how to craft data-first CRM strategies and get tips about:

    • How to coordinate data sources for effective CRM
    • 5 ways to reduce risks for Salesforce deployments
    • The pros and cons of current CRM software offerings
    • And more 

  • The future of e-commerce and CRM

    While meshing e-commerce and CRM platforms has been an emerging implementation idea for several years, 2018 will be the year in which businesses make some of those implementation leaps and reap the benefits, according to insiders watching the technology.

    In this e-guide, learn about some trends vendors and analysts are predicting for the future of e-commerce and CRM.

    Explore key considerations when planning your CRM spend, including:

    • Mobile becomes the front door
    • The arrival of the subscription economy
    • Use behavior analytics to understand e-commerce and CRM
    • And more

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  • 6 customer service channels you need to support

    Where should you allocate resources to most effectively engage with current and potential customers? In this expert e-guide, Scott Sachs of SJS Solutions weighs the pros and cons of the 6 main customer service channels: Chat/video chat, phone, email, social media, customer self-service, and mobile.

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  • The fastest route to PCI DSS compliance

    PCI DSS compliance has dropped 28% since 2016 – and while there are several factors that can explain this, most of them can be addressed by enhancing compliance programs with automated penetration testing and continuous validations capabilities. Read this solution brief to learn how PenTera can help speed up your route to PCI DSS compliance.

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  • A thousand pen-testers, at your service

    Traditionally, manual penetration testing is a costly and unreliable endeavor. However, modern automated penetration testing platforms enable organizations to better understand their unique vulnerabilities, allowing them to stay ahead of tomorrow’s threats – read this data sheet to learn more.

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  • Top MITRE ATT&CK techniques from criminal/APT groups

    Download McAfee’s latest threat report to uncover their findings on Sunburst malware and the SolarWinds supply chain compromise, top MITRE ATT&CK techniques from criminal/APT groups, and much more.

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  • 7 benefits of Pliops XDP

    Rather than expending more resources, companies need to work smarter - specifically by taking advantage of hardware accelerators that can deliver an order of magnitude for more efficient infrastructure. Access this data sheet to learn how acceleration using the Pliops Extreme Data Processor turns this potential into reality.

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  • Today’s new supply chains: moving from insight to action in real time

    The journey of the products in your supply chain are often full of surprises, despite your best-laid plans. Access this solution overview to learn how you can monitor every aspect of your value chain down to the item level & develop the agility to overcome obstacles, boosting customer satisfaction & revenue with the Parkour supply

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  • An evaluation of the top 10 CDN providers

    The commercial content delivery network (CDN) market is a mature market that carries a substantial portion of the world's internet traffic. Read this IDC report to fully understand the CDN market and the ingredients that drive growth and differentiation in this marketplace amongst CDN services and providers.

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  • Common Fraud Challenges in Asia Pacific

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  • Asia Pacific Fraud Trends Uncovered

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  • The Evolution of Ecommerce

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  • Shifting from MFA to continuous adaptive trust

    Multi-Factor Authentication (MFA) alone isn’t a perfect solution to solving identity related fraud and account takeovers. There’s a better, more dynamic, and flexible approach needed– one that implements continuous adaptive trust. Download this Gartner Report to learn the details of MFA and its current place in the security process.

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  • 3 trends driving cloud-native adoption

    62% of organizations say modernizing their cloud architecture is their top IT infrastructure priority over the next 12 months – according to a Business Technographics survey. This webinar dives into where cloud-based business modernization is trending and how you can unlock a smarter future with cloud-native + AI. Watch it here.

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  • Launch into the cloud quickly with containerized deployments on AWS

    Preparing your organization for the cloud requires a level of security and agility that some enterprises find difficult to maintain. Check out this data sheet to examine how your enterprise can safely and swiftly launch into the cloud leveraging containerized deployments on Amazon Web Services (AWS).

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  • Eliminate your API vulnerabilities with Cequence Unified API Protection

    Today’s security teams simply lack the visibility and defense capabilities they need to protect the ever-growing risk from APIs and other application connections. Check out this data sheet to see how the Cequence Unified API Protection solution can reinforce the vulnerabilities that may undermine your organization.

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  • Securing your APIs: What you need to know

    If you have APIs unaccounted for out in the wild, they’re just a security breach waiting to happen. But how can your organization balance tight security with fast development times? This webinar dives into what you need to know to secure your APIs, including how to shift left effectively and how to solve the runtime security problem. Tune in here.

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  • Benefits of modern IoT: Remote access, control, device management & more

    Access this brief to learn about TeamViewer and key benefits and use cases of their secure remote connectivity platform which helps teams access, control, manage, monitor, and support any device — across platforms — from anywhere.

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  • Want a modern integration service that works?

    Many existing enterprise integration technologies are rigid, expensive to maintain, and too slow to respond to the requirements of your business. This white paper details Informatica’s Cloud Application Integration service, which offers a single, trusted solution to support any integration pattern, data set, or endpoint. Access it here.

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  • A guide to achieving your ESG objectives

    Traversing the jungle of compliance and sustainability standards can feel like there are pitfalls in every direction and no clear path through. Take heed of the top 5 obstacles to driving sustainability efforts with this guide to the jungle of ESG.

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  • Advantages to a cloud strategy for multiple platforms

    In a recent Gartner survey of public cloud users, 81% of respondents said they are working with two or more cloud providers – an exception to the trend towards consolidating all services under a single vendor. Access this resource to learn why more companies are adopting a multicloud strategy.

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  • How to prepare for cyberattacks to secure your data

    With cyberattack surfaces now including cloud, mobile, Internet of Things (IoT) and more, understanding those environments and the threats that they face is challenging, and many organizations can become intimidated and overwhelmed by the process. Access this white paper to discover the best ways to prepare and combat these risks.

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  • How can you augment your firewall’s abilities?

    As cyberthreats increase in complexity and number, firewalls present to businesses the opportunity to block threats at the network perimeter. To augment your firewall’s abilities, Integrity360 has developed Managed Next Generation Firewall Service. Explore this case study to explore the service’s offerings.

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  • Building trust in the age of digital

    An often-overlooked consequence of digital transformation is the lack of human-to-human interaction and its effect on trust. In this video, Computer Weekly ‘s Bryan Glick sits down with Cygenta CEO Jessica Barker to discuss digital trust, exploring what steps you can take to build trust with customers. Watch now to learn more.

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  • Inside the successful projects that rely on NoSQL database applications

    Check out this white paper for a look inside the modern challenges that NoSQL databases address, as well as when to choose NoSQL over relational and why.

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  • How to staff and recruit in a physician shortage

    Healthcare Staffing is a $19 billion industry, yet there are significant challenges in this market as we are entering a Physician shortage. Recruiting physicians in this market has become increasingly difficult.

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  • Selling effectively in healthcare by using the right data

    In the current economic environment it's become vitally important for organizations selling into healthcare to focus on the key sales and marketing activities that will drive results. In order to do that you need to know you're working with the best healthcare commercial intelligence possible.

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  • Value-based care at home - trends in skin health related diagnoses

    The last two years have seen an incredible acceleration in the shift of care into the home for patients with skin health related diagnoses. Join us as we explore these trends, understand their implications, and show how taking a data-based approach can benefit your organization.

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  • Scaling compliance as your organization grows

    As organizations continue to grow and expand, they accumulate more assets, platforms, employees, and more. With all of these additions comes additional risk, and with this risk comes a need to continually reevaluate compliance. Watch this webcast to gain insights into navigating compliance in an ever-changing landscape of growth.

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  • Computer Weekly – 7 February 2023: Making IT security training stick

    In this week's Computer Weekly, our buyer's guide looks at IT security training, and asks whether gamification could be the secret to making it stick. We examine how the metaverse might change the way we work in real life. And we find out how job cuts across the tech sector affect employment opportunities for IT contractors. Read the issue now.

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  • MSP: How to step in & save your client from cyberattacks

    Download this case study to discover how a regional MSP used TruGrid to reduce the exposure of a global real estate firm to cyberattacks.

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  • Secure and confidential remote file access for legal firms

    Legal firms are bound by ethical and legal regulations to protect and secure confidential data files. So what does a legal firm do when it needs to access client files remotely? Discover how TruGrid’s SecureRDP helps provide remote file access without impacting security and confidentiality in this case study.

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  • Last chance to share your tech purchasing decisions for 2024

    As new technologies are invented and further developed, organizations' tech investment priorities may change. After all, it is the demands of the business that often guides the direction of these developments. This cyclical phenomenon is what allows for industries of all types to grow so quickly, including your company.

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  • A snippet of Enterprise Strategy Group GenAI data for you

    As new technologies are invented and further developed, organizations' tech investment priorities may change. After all, it is the demands of the business that often guides the direction of these developments. This cyclical phenomenon is what allows for industries of all types to grow so quickly, including your company.

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  • Last chance to share your tech purchasing decisions for 2024

    As new technologies are invented and further developed, organizations' tech investment priorities may change. After all, it is the demands of the business that often guides the direction of these developments. This cyclical phenomenon is what allows for industries of all types to grow so quickly, including your company.

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  • Buyer’s Guide for Machine Identity Management

    This buyer’s guide provides you with a checklist to help evaluate which solutions provide the most agile management across all your certificate authorities. You’ll learn which capabilities provide the flexibility you need to protect keys and certificates across your organization. Download this buyer’s guide to learn more.

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  • Venafi Study: Machine Identities Drive Rapid Expansion of Enterprise Attack Surface

    Digital transformation strategies have led to an explosion of machines needing unique identities to connect securely. Read this study to learn why SSL/TLS, SSH and code signing machine identities so appeal to cybercriminals—and how an enterprise-wide machine identity management solution can stop them.

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  • Malware Exploitation of Machine Identities

    Business have seen an 8X increase in malware attacks weaponizing machine identities over the last decade. Read this infographic to explore more trends in machine identity exploitation and learn why a robust machine identity program is in order.

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  • Unlock the full potential of your data with advanced analytics

    In this webcast, you’ll hear from industry experts as they break down the variety of technological, regulatory, and market factors that are driving innovation and change within Best Execution Analytics. Tune in to learn how you can leverage customized analytics and robust dashboards unlock the full potential of market data for your business.

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  • A snippet of Enterprise Strategy Group GenAI data for you

    As new technologies are invented and further developed, organizations' tech investment priorities may change. After all, it is the demands of the business that often guides the direction of these developments. This cyclical phenomenon is what allows for industries of all types to grow so quickly, including your company.

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  • Share your tech purchasing decisions for 2024

    TechTarget and Enterprise Strategy Group are conducting this survey to understand how your technology research journey and your tech buying team have changed over the past two years.

    Download

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  • Share your tech purchasing decisions for 2024

    TechTarget and Enterprise Strategy Group are conducting this survey to understand how your technology research journey and your tech buying team have changed over the past two years.

    Download

  • Share your tech purchasing decisions for 2024

    TechTarget and Enterprise Strategy Group are conducting this survey to understand how your technology research journey and your tech buying team have changed over the past two years.

    Download

  • Share your tech purchasing decisions for 2024

    TechTarget and Enterprise Strategy Group are conducting this survey to understand how your technology research journey and your tech buying team have changed over the past two years.

    Download

  • ¡Su Opinión es Crucial para el Estudio de Compra de TechTarget 2023!

    TechTarget, en colaboración con Enterprise Strategy Group, le invita a participar en nuestro Estudio de Procesos de Compra 2023. Estamos dedicados a entender los cambios en su equipo de tecnología y su proceso de investigación en los últimos dos años.

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  • Infographic: 12 Ways Artificial Intelligence Will Impact Healthcare

    Healthcare AI has generated major attention in recent years, but understanding the basics of these technologies, their pros and cons, and how they shape the healthcare industry is vital.

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  • Infographic: Pseudo-SLC Flash Primer Pros & Cons

    Regardless of its use, pseudo-SLC represents a credible option for organizations considering multibit flash over SLC flash. The technology makes MLC and TLC function like SLC.

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  • Infographic: Our 2024 Salary Survey results

    The results of TechTarget's and Enterprise Strategy Group's 2024 IT Salaries & Careers Study are in. Download the infographic to discover major trends in salaries, perks, careers and staffing across regions such as NA, EMEA, the UK, and APAC.

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  • Leveraging real-world data on the path to app modernization

    Hyper-converged infrastructure (HCI) is becoming increasingly popular, but how can you be sure HCI is the right path to application modernization for your specific workloads, environment and industry? Browse this resource to learn how you can leverage real-world data and intelligence to run your business-critical applications more efficiently.

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  • How to avoid refactoring & repatriation during cloud migrations

    Refactoring and repatriation are commonly noted by organizations as the biggest obstacles during cloud migrations, adding cost and complexity to an already difficult project. Discover how to simplify your cloud migrations and empower digital transformation in this resource.

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  • How to accelerate IT modernization & support remote learning

    Implementing online and remote learning is a key initiative for many educational institutions in today’s era of mobility, but they often lack the same resources as commercial organizations. Explore success stories from educational institutions across the country that have paved a path to digital transformation in this resource.

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  • Your window to participate in TTGT's Purchase Process Research is closing!

    Your available window to participate in TechTarget and Enterprise Strategy Group's 2023 Purchasing Process & Media Consumption Research Study is narrowing.

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