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New Download: Guide to Improving Customer Engagement

The rise of personalization, AI chatbot technologies, and social media are changing the way companies connect and engage with their customers.

Find out how these popular brands are changing their ways to keep consumers engaged and satisfied:

  • AT&T
  • 24-Hour Fitness
  • HelloFresh
  • The Hersey Company
  • And others

To see what these companies are doing and to claim this FREE guide today, participate in our Customer Experience research program.

These are also closely related to: "Microsoft Dynamics CRM Trial"

  • CRM Initiatives for Improved Customer Experience

    In the past when a business was debating different customer relationship management (CRM) platforms the focus was on which deployment method to adopt: cloud or on-premises.

    The features and applications it offered were an after-thought – until now. Savvy companies are refocusing their attention on what really matters, how the CRM platform will bolster the customer experience.

    Download this expert guide to discover which features should play an important role in the buying decision, such as ease of use, enterprise-class applications, and more.

    Read on to learn more.

  • Call Center Tips: Bridging the CEM Chasm

    Customer experience management (CEM) is a critical component of gaining a competitive advantage in the modern age of the customer. By optimizing customer interactions through a variety of channels - call center and social CRM included - you can foster customer loyalty and long-term revenue.

    Unfortunately, many businesses rely on legacy technology and siloed organization structures that hinder their ability to make the most of customer interactions. So what can be done?

    Check out this expert e-guide with advice from Forrester analyst Art Schoeller, as he explores how to harness social media channels in your call center via an "outside-in" strategy. Read now to learn how to reach all customer touchpoints and achieve 100% visibility into your end-to-end customer interactions.


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