Microsoft Dynamics CRM Trial
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Computer Weekly – 6 June 2017: General Election 2017: Who gets the tech vote?
By: TechTarget ComputerWeekly.com
Type: Ezine
Customer relationship management (CRM) and cus¬tomer experience (CX) are coming together, and this is reflected in the latest offerings from the major CRM providers.
Read this issue of Computer Weekly for insight and reviews into the leading customer relationship management and customer experience software providers.
These are also closely related to: "Microsoft Dynamics CRM Trial"
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6 customer service channels you need to support
By: Oracle Corporation
Type: eGuide
As the number of customer service channels continues to expand, organizations have been challenged to decide which to prioritize. Where should you allocate resources to most effectively engage with current and potential customers?
In this expert e-guide, Scott Sachs (President of the specialized consultancy SJS Solutions) weighs the pros and cons of these 6 main customer service channels:
- Chat/video chat
- Phone
- Social media
- Customer self-service
- Mobile
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A Computer Weekly Buyer's Guide to Customer Experience
By: TechTarget ComputerWeekly.com
Type: eBook
Today, CRM is data-intensive and organizations need fresh strategies to coordinate massive amounts of data from a variety of sources – both internal and external.
This CW Buyer’s Guide for CRM explores how to bring the power of advanced analytics to bear on all of the data that currently exists in your organization. Learn how to craft data-first CRM strategies and get tips about:
- How to coordinate data sources for effective CRM
- 5 ways to reduce risks for Salesforce deployments
- The pros and cons of current CRM software offerings
- And more
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The future of e-commerce and CRM
By: Oracle Corporation
Type: eGuide
Inside, learn about some trends vendors and analysts are predicting for the future of e-commerce and CRM, and explore key considerations when planning your CRM spend.
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The Secret to Delivering Experiences Customers Crave
By: ServiceNow
Type: eBook
One frustrating experience can be all it takes to lose a customer—yet one delightful experience can spark the beginning of a lifetime of loyalty. in this e-book, discover the 3 greatest imperatives influencing organizations’ current approach to improving CX in 2024 and beyond.
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Infographic: How to Manage Complex IT Stacks
By: Cloudflare
Type: Infographic
Technology teams today are expected to manage multiple cloud deployments, SaaS and customer-facing apps, and legacy on-prem environments – all while trying to connect users anywhere, to everything. Download this infographic to learn how Connectivity Cloud can help you regain control over your IT environment.
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Embracing Your Customer’s Uniqueness to Win in ABM and ABX
By: Informa TechTarget
Type: Webcast
Tune in to this TechTarget webinar for a close look at how to attract more new buyers and bind existing customers through a focus on customer centricity that goes far beyond modeled personas.
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Dennemeyer TechTime - Session 3:Beyond ChatGPT-meet GPTZero, Bard, Jasper, and customized AI models in the patent domain
By:
Type: Video
Are you ready for an engaging and informative webinar that will broaden your AI horizons? We invite you to attend "Beyond ChatGPT – Meet GPTZero, Bard, Jasper, and Customized AI Models in the Patent Domain!"
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Bitdefender Offensive Services: Penetration Testing at-a-Glance
By: Bitdefender
Type: Product Overview
Bitdefender Offensive Services go beyond vulnerability assessment by identifying key security weaknesses so they can be remediated, in addition to customized Penetration (Pen) Testing. Find out how your company could benefit from employing Bitdefender Offensive Services by downloading this solution overview
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Why 2021 is the future of CX Transformation
By:
Type: Video
Join our panel of industry experts and customers as we take a look at the future of customer experience and how it is transforming as we emerge from the disruption of COVID 19. During the panel discussion we will cover: - The impact of organisations scrambling to work from home in 2020 and moving to a hybrid model in 2021 - Technology as both an enabler and hindrance - Customer experience expectations - Why people are fed up being sold to when they want service - Why Customer experience needs to go beyond a focus engagement and pivot to resolution"
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Public cloud in India: A guide to building digital resiliency
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, read more about the rise of India as a cloud powerhouse, what major suppliers are doing in the market and an expert's take on the importance of having a cloud operating model to drive business outcomes from cloud initiatives.
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Powering the Next Generation and High Performance Workloads
By:
Type: Video
Data is the heart of any enterprise market intelligence, customer experience, automation of operations, monetization and beyond. Enterprises that are equipped with the necessary data management, are at a competitive advantage. Embracing the cloud as an operating model means bringing together the best capabilities across multiple infrastructure platforms and deployments. The right cloud strategy accelerates an organization's ability to deliver data-driven experiences by providing on-demand access to a host of data processing, management, analytics, and storage applications. This fireside chat will discuss what it takes to build a successful digital and data infrastructure strategy in a hybrid and multi-cloud environment.
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The growth of cloud-based networking: What to expect in 2022 and beyond
By: TechTarget ComputerWeekly.com
Type: eBook
By upgrading to advanced network infrastructure, firms can deliver mission-critical services through cloud providers and through their own cloud resources. These increased capacity need has seen deployment of optical networking and advanced network solution such as software-defined wide area network (SD-WAN). Read more in our exclusive e-guide.
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How To Offer Subscriptions That Stand Out From The Crowd
By:
Type: Video
As more businesses from across all industries offer subscription-based models, software and services offerings need to stand-out to compete. Companies are no longer asking “if” they should offer subscription models, but “how” best to do so and profitably. Smart businesses are deploying innovative recurring revenue offerings that are creating new streams of revenue for their businesses. Join Thales expert Julie Donnell, Director, Business Value, of Thales and discover new and innovative ways to secure repeated business and renewals. For software and services companies, there many options beyond the simple monthly or annual based offering that help your organization stand out! Listen to this webinar and learn: -What are the most important factors you should have as part of your subscription strategy -Tips for creating the right value to secure renewal revenue. -The common challenges of a subscription offering -How to avoid the most common mishaps with your subscription model Julie Donnell, Director, Business Value, Thales Julie has more than 20 years of experience in the software industry with a passion for customer experience. Before coming to Thales, she led the software licensing and deployment program at Minitab, where her team developed a cloud licensing platform as well as utilized commercial licensing products. Her experience with end-to-end global software delivery allows Julie, as a Business Solution Advisor, to help customers prepare for licensing projects and measuring financial impact.
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CRM Evolves Towards Digital Customer Engagement
By: TechTarget ComputerWeekly.com
Type: eGuide
This e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore.
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Technology industry at the cross-roads: Transforming quote-to-cash operations
By: TechTarget ComputerWeekly.com
Type: Essential Guide
This report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process.
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118-page e-book: Mastering generative AI
By: DataBricks
Type: eBook
This 118-page e-book is a thorough guide to deploying GenAI applications. It details the entire GenAI process, from using foundation models to custom model pretraining and fine-tuning. Access the full e-book now to learn how you can unlock the potential of GenAI for your organization.
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2024 Ransomware Trends Report
By: Veeam Software
Type: Research Content
The global data protection market continues to grow. In this new research report, 1,200 business and IT leaders were surveyed on their IT and data protection strategies, including their plans for 2024 and beyond. Download the 2024 Data Protection Trends report to learn more.
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Partnering with Supplemental Benefit Providers to Enhance Care
By: Modivcare
Type: White Paper
In healthcare, not only are there challenges that come with coordinating care to support value-based care but also the reality that most health decisions often occur beyond clinical walls. View this white paper to explore the practical benefits of forming strategic partnerships with Supplemental Benefit providers to address these challenges.
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15 Machine Learning Use Cases to Solve Everyday Business Problems
By: Alteryx
Type: eBook
When most people think about machine learning, they assume it’s a complex form of AI beyond their reach, requiring hours of coding and complex algorithms to create functional models. But with modern analytics solutions like Alteryx, anyone can create and automate ML models in minutes. Read on to discover 15 use cases for immediate business impact.
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Explore Generative AI Deployments with NVIDIA DGX and NeMo
By: NVIDIA
Type: eBook
Explore how NVIDIA DGX and NeMo are powering generative AI in enterprises. Learn about successful deployments at KT, UF Health, AI Sweden, and JD.com. Discover how to build state-of-the-art AI models and accelerate generative AI development on NVIDIA DGX systems. Read the full eBook to get started.
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The secret to bridging the CX journey gaps
By: 8x8
Type: Blog
Discover in this blog post how you can elevate customer engagement with 8x8 Engage, supporting your customers with a carefully-engineered solution that delivers tailored capabilities traditionally reserved for the contact center.
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PT1: Edge Demo Series: Deploy & Deliver apps at the Public/Private Cloud Edge
By:
Type: Replay
Join this 15 min demo: F5 Distributed Cloud (XC) enables customers to discover & deliver apps from the Public/Private Cloud Edge to users or applications with a consistent deployment and operational model no matter where the apps are deployed – public or private cloud. For most enterprise customers embarking on a journey towards delivering apps at the edge or simply transforming legacy application delivery architectures starts with F5 XC Customer Edge sites deployed as instances in public and/or private cloud locations. With a consistent operational and deployment model in any cloud, F5 XC CEs can discover applications in any Kubernetes environment and securely deliver them to users and applications within the enterprise cloud boundary or to public internet with WAF, API, Bot protection capabilities.
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Optimizing generative AI deployment: unleashing business potential with NVIDIA NIM on AWS
By:
Type: Replay
Join us for an engaging BrightTALK fireside chat that examines how NVIDIA NIM inference microservices on AWS is transforming the landscape of self-hosted generative AI deployment for businesses. NIM provides optimized, containerized microservices that integrate with large language models and custom AI models, allowing customers to deploy high performance, scalable generative AI solutions quickly. As organizations increasingly recognize the critical role of generative AI in driving innovation and enhancing customer experiences, the complexity of deployment can pose significant challenges. In this session we will highlight how NVIDIA NIM: • Simplifies the deployment of large language models and generative AI applications • Enables organizations to achieve faster inference and improved performance • Delivers robust security and data protection Attendees will gain insights into optimizing generative AI operations, reducing costs, and ensuring compliance with industry standards, empowering IT leaders and business decision-makers to harness the full potential of generative AI in their organizations.
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Order Management System Allows Users to Effectively Target Customers
By: IBM
Type: eGuide
Discover how your organization can use order management systems to target customers more efficiently in this expert guide—which you can download after a brief survey.
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Beyond Subscription: Pricing and Billing Strategies with SaaS
By:
Type: Video
Watch this 15 minute on-demand webinar to discover discover common billing scenarios that ensure your success in the Software as a Service market. Is subscription pricing my only option for Saas billing? What are the common business models Saas businesses employ? In Part 2 of the "Making Money in SaaS" webinar series, Dennis Wall, BillingPlatform’s CEO, highlights multiple monetization strategies that go beyond subscriptions and will encourage customers to utilize your SaaS products and services. Dennis explores the following topics: --Pros and cons of various SaaS billing models --Benefits of usage-based pricing models --Billing system requirements for supporting successful SaaS businesses
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2023 VPN Risk Report
By: Zscaler
Type: Industry Expert Talk
As organizations embrace hybrid work and cloud technologies, traditional VPNs struggle to meet modern security and scalability demands. While VPNs remain a widely used tool for remote access, they often grant broad access to corporate networks, exposing businesses to significant risks.
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Embracing Your Customer’s Uniqueness to Win in ABM and ABX
By:
Type: Talk
At perfection, ABX represents the perfect alignment of marketing and sales to maximize revenue capture from target accounts. That’s a lot to take in and even more to try to implement. Based on size, funding, tech stack and more, different teams will face very different challenges in getting there. But in absolutely every case, customer-centric thinking and actions can improve the performance of any program. In this webinar, Dara Such, TechTarget VP of Market and Customer Strategy will share how to better understand customer needs, from the strategic to the tactical, and back again. ABM, ABX, Portfolio Marketers, Content and Demand folks alike will want to join as we discuss going far beyond modeled personas to a level of customer centricity that will attract more new buyers and bind existing customers to you in new and more powerful ways.
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Customer-Centric Insights for Beyond Storage Conversations with HPE and Arrow
By:
Type: Talk
How can you leverage IT industry trends such as XaaS, AI and security to start conversations with your customers that go beyond storage? Join us in this fireside chat to learn how Arrow and HPE can help you have more meaningful conversations with your customers and address the broader context of their challenges. We will cover the following topics: - HPE's data strategy: Learn about HPE's strategic evolution and cloud-operational models that have reshaped storage norms since 2019. - Empowering cyber resilience: Understand how HPE storage can help you safeguard your customer's data with advanced security features. - AI-ready storage: Discover how HPE Storage supports new AI workloads, helping customers take advantage of this disruptive technology. - Diverse consumption options: Find the right consumption model for your customer's needs, from traditional to service-based. - Arrow's value: Discover how Arrow can help you sell HPE storage solutions with training, technical support, and marketing materials. Register now to learn how to reshape your storage discussions, gain insights that open new growth avenues, and elevate your approach to storage conversations.
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A New Lens for Portfolio Risk Analysis – Morningstar Direct Risk Model Overview
By:
Type: Talk
In this webinar, we will give you a glimpse of the Morningstar Global Risk Model, introduce our latest Morningstar Japan Risk model and cover the following: • Risk model component overall – how to build a portfolio to meet specific objectives • Risk model methodology overview – active risk, macro events and more • How to incorporate risk model components in your workflows The Morningstar Global Equity Risk Model helps you assess the amount of risk in a fund or model portfolio by tracking a stock’s underlying economic exposure to 37 factors, including six unique to Morningstar. This model shows how a variety of market conditions could affect a portfolio. The factor exposures in the model uncover underlying revenue drivers to find a stock’s true sources of returns. Our model uses the exposures to go beyond standard models to project a stock or stock portfolio’s vulnerability to extreme market events. Attending this webinar will give you a free trial of advance risk model components of custom scenario’s factor attribution and risk decomposition.
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A New Lens for Portfolio Risk Analysis – Morningstar Direct Risk Model Overview
By:
Type: Talk
In this webinar, we will give you a glimpse of the Morningstar Global Risk Model, introduce our latest Morningstar Japan Risk model and cover the following: • Risk model component overall – how to build a portfolio to meet specific objectives • Risk model methodology overview – active risk, macro events and more • How to incorporate risk model components in your workflows The Morningstar Global Equity Risk Model helps you assess the amount of risk in a fund or model portfolio by tracking a stock’s underlying economic exposure to 37 factors, including six unique to Morningstar. This model shows how a variety of market conditions could affect a portfolio. The factor exposures in the model uncover underlying revenue drivers to find a stock’s true sources of returns. Our model uses the exposures to go beyond standard models to project a stock or stock portfolio’s vulnerability to extreme market events. Attending this webinar will give you a free trial of advance risk model components of custom scenario’s factor attribution and risk decomposition.
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Security leader’s guide to device security
By: JAMF
Type: White Paper
A cyberattack or an accidental malware download can mean the difference between a productive day and all work grinding to a halt. At the heart of these security concerns is the employee device, and this white paper outlines a guide to Apple Device Security for beginners so that you can prevent a security incident. Read on to learn more.
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5G for police vehicles: Cradlepoint provides connectivity
By: Ericsson
Type: Product Overview
Police vehicles depend on reliable 5G and 4G wireless connectivity, along with in-vehicle Wi-Fi, to facilitate mission-critical communications while on the move. Download this product overview to learn more about how Cradlepoint provides 5G connectivity to police vehicles.
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Emerging trends in retail IT
By: Ericsson
Type: White Paper
Innovation is changing retail from the storefront to the back office and beyond. Because of this transformation, IT teams and the enterprise networks they manage have never been more important. In this white paper, explore emerging trends in retail IT and considerations for choosing futureproof edge network solutions for retail.
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DDoS Protection-as-a-Service: Deployment and Configuration Best Practices
By:
Type: Talk
DDoS protection-as-a-service (DDPaaS) empowers service providers to deliver value-added security services to customers. By leveraging DDoS to protect customer infrastructure investments, providers can generate new revenue streams while improving customer experience. So how can organizations get started with DDPaaS? And what are the common stumbling blocks to prepare for in your deployment strategy? In this webinar, we'll offer practical guidance on deploying DDoS protection specifically for DDPaaS offerings. We'll examine architectural deployment models, threshold and policy configurations, automated response settings, and more so you can confidently roll out DDoS protection-as-a-service.
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Extend beyond IT with enterprise service management - North America
By:
Type: Replay
The value and process of deploying Freshservice beyond IT, and incorporating multiple service delivery organizations within the Freshservice platform.
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Extend beyond IT with enterprise service management - ASEAN
By:
Type: Replay
The value and process of deploying Freshservice beyond IT, and incorporating multiple service delivery organizations within the Freshservice platform.
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Extend beyond IT with enterprise service management - Europe
By:
Type: Replay
The value and process of deploying Freshservice beyond IT, and incorporating multiple service delivery organizations within the Freshservice platform.
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Infographic: 5 differences between call centers and contact centers
By: TechTarget ComputerWeekly.com
Type: eBook
Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our exclusive infographic to find out what is the difference between call center vs contact center.
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Simplifying Digital Signage with Apple TV
By:
Type: Video
Using Apple TV for your digital signage doesn’t have to be complicated. With Jamf and Carousel, deploying, managing and displaying your content is simple, easy and cost-effective. In our webinar, Simplifying Digital Signage with Apple TV, we’ll cover the basics of managing and deploying your Apple TV devices and help you go beyond management to deliver transformative communication flows across all your displays. We’ll discuss: -How to use an Apple TV for digital signage -Displaying content in an easy and scalable way -Examples of how companies are using Apple TV -A customer success story showing how it works in the real world
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Simplifying Digital Signage with Apple TV
By:
Type: Replay
Using Apple TV for your digital signage doesn’t have to be complicated. With Jamf and Carousel, deploying, managing and displaying your content is simple, easy and cost-effective. In our webinar, Simplifying Digital Signage with Apple TV, we’ll cover the basics of managing and deploying your Apple TV devices and help you go beyond management to deliver transformative communication flows across all your displays. We’ll discuss: -How to use an Apple TV for digital signage -Displaying content in an easy and scalable way -Examples of how companies are using Apple TV -A customer success story showing how it works in the real world
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Cloud Network Security: The Role of Software Firewalls
By:
Type: Video
As enterprises migrate their workloads, applications and data to the cloud, why should business security practitioners consider software firewalls for protecting their cloud environments? Raj Patil of Palo Alto Networks shares his top customer use cases. In a video interview with Information Security Media Group, Patil discussed: Use cases for private, public and hybrid cloud architectures; Outlying uses cases beyond cloud and virtual environments; Tips for deployment and orchestration tools.
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How to Successfully Deploy Data Science Projects in Production
By:
Type: Replay
Building a data science (DS) project and training a model is only the first step. Getting that model to run in the production environment is where companies often fail. Vincent De Stoecklin, Customer Success Director, Dataiku will address these issues and will talk about best practices and key learnings to make it easier. During the session, we will cover: 1) How organizations deploy AI, ML, DS projects in production 2) What are some key challenges and learnings 3) Real-life examples of companies who have successfully deployed products
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Explore the latest chatbot trends transforming banking in 2025
By: Boost.ai
Type: Blog
Explore the latest trends and innovations in banking chatbots, from enhanced customer service to increased employee efficiency. Discover how AI-powered virtual agents are reshaping the industry in 2025. Read the full blog post to learn more.
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Improve Your FCR and CSAT Scores with Remote Support and Visual Engagement Technology
By: GoTo
Type: Blog
Remote support with visual engagement can help organizations boost first call resolution and customer satisfaction scores. Learn how this technology empowers faster issue resolution and better customer experiences. Read the full blog post to discover more.
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Achieving better cloud security: What are the key elements?
By: Palo Alto Networks
Type: eBook
Achieve consistent security across multicloud environments by addressing 6 key requirements: infrastructure visibility, sensitive data protection, risk prioritization, risk prevention, external attack surface assessment, and AI model security. Download this e-book to learn how.
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Microsoft Teams phishing: Protecting the next big attack vector
By: Checkpoint Software Technologies
Type: White Paper
According to a report from Microsoft, the access-based cybercriminal organization, Storm-0324, has recently shifted their primary focus from email to Microsoft Teams. This white paper will provide you with a breakdown of the most important information regarding the development. Read on to learn more.
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IoT Projects from Concept to Mass Deployment | Software AG Webinar
By:
Type: Video
IoT solutions are increasingly important to your operations and customer-facing services. As the role of IoT solutions grow, the size of IoT deployments is growing just as quickly. Scaling your solution from a first proof of concept to your entire device fleet is a challenge. How can you ensure your approach will easily and effectively scale to as many connected devices as you need? Scaling from small deployments goes beyond increasing the number of connections – you’ll need ways to register and update millions of devices at once, reliably and efficiently. In this webinar you’ll learn: • The latest IoT market trends linked to large scale deployments as seen by Beecham research in its report, Getting to Mass IoT Deployment: Challenges and Opportunities • The challenges that come with scaling from small deployments to much larger ones • What you need from an IoT solution to succeed • Why extensible device management capabilities are so important to your IoT future • Best practices from successful large-scale deployments
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Technology & Business Strategies Driving the Digital Patient Experience
By:
Type: Talk
Healthcare technology adoption rose quickly in 2020 as COVID-19 pushed hospitals, practitioners, health systems, and patients to rely increasingly on digital tools for care delivery. While healthcare technology has traditionally been used to advance care and patient outcomes, create administrative efficiencies, and comply with government regulations, there is an emerging focus on the patient-as-customer and technologies that amplify patient-centric interaction. Telehealth and virtual care are the foundation of a hybrid model that will persist in 2021 and beyond. As a host of advancements continues to digitize the patient experience, CIOs and line-of-business will need to partner on effectively marketing new patient care and business models. IDG’s 2021 State of the CIO reveals that CIOs responsibilities have expanded from traditional IT needs to encompass revenue-producing aspects of innovation, business development, and customer experience. Tune in to this webinar to learn about: •the rapid rise in technology adoption and innovative use of emerging tech, such as AI, voice assistants, and robotics; •how shifting patient needs will drive the patient-as-customer transformation; •how IT strategies are shifting to meet the needs of the digital patient experience; and •how healthcare organizations can effectively market new and evolving telehealth models. Panelists: •Travis Flood, Director of Customer Insights, Effectv. •Mark Hagland, Editor-in-Chief, Healthcare Innovation.
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Ransomware attacks are going beyond just your data
By: Pure Storage
Type: ESG Research Report
Download this ESG research report to examine the state of ransomware mitigation best practices across readiness, prevention, response, and recovery phases, and find out how you can best defend against today’s ransomware threats.
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Connecting your products to provide instant remote support
By: TeamViewer
Type: Product Overview
As different as their industries may be, there is one thing that all manufacturers have in common: When a problem occurs, their customers expect quick support. That’s why many have begun connecting their products to provide instant remote support. Download this resource to learn more.
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Data Privacy Maturity: Unlocking Value Through Responsible Use of Data
By:
Type: Video
Data privacy efforts have evolved from simple regulatory compliance initiatives to a customer trust imperative dependent on the responsible use of data across its entire lifecycle. To build trust-based personalized experiences, organizations must evolve their data privacy programs from early phases to higher levels of maturity. Watch this on-demand webinar to hear from Ojas Rege, SVP & General Manager of the OneTrust Privacy & Data Governance Cloud, about the newly released data privacy maturity model and how your privacy teams can move beyond compliance to become strategic enablers for your business.
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Zero Trust Series | E2: A Brief History of Zero Trust
By:
Type: Video
The concept of zero trust emerged in 2009 and challenged the traditional security model that relied on perimeter defense, assuming that everything inside the network is trustworthy. Initially proposed by John Kindervag, the Zero Trust model gained attention as cyber threats evolved beyond traditional defenses. The model gained momentum as cybersecurity professionals and companies recognized its effectiveness against increasingly sophisticated threats. Google's implementation of a similar concept, BeyondCorp, reinforced the zero trust principles by adopting a model that focused on device and user authentication rather than a trusted network perimeter. This further popularized the idea of Zero Trust security beyond Forrester's initial concept. Over time, with the rise in remote work, cloud computing, and diverse endpoint devices accessing networks, the Zero Trust model evolved into a comprehensive security strategy centered on continuous verification and strict access controls. While Zero Trust is becoming a guiding principle for modern cybersecurity frameworks, it can be surrounded by myths and misconceptions.
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How to speed time to value with initial AI initiatives
By: Hewlett Packard Enterprise
Type: White Paper
In this white paper, you'll discover how to speed up your AI initiatives and unlock greater value from your AI apps and workloads. You'll also learn about overcoming common AI pitfalls and leveraging HPE's AI solutions to accelerate model development, deploy generative AI, and harness AI at the edge. Read on now to learn more.