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Operational Support SystemsResearch

  • Driving Better Business Outcomes with Office-Optimized IT

    Sponsored by: Dell, Inc. and Intel®

    This whitepaper will show you how IT departments can integrate servers, storage, networking and management into a single, compact chassis in order to maintain simplicity, efficiency and versatility across all work environments.

  • The impact of a changing workforce on facilities management

    Sponsored by: IBM

    The following white paper explores the current office space dilemma and presents ways facility management executives can address the diminishing on-premises workforce. Learn how to accelerate preventative and corrective actions related to energy consumption and ultimately to reduce operations costs.

  • Achieve Cloud-Driven Enterprise Support

    Sponsored by: Pure Storage

    This whitepaper examines the benefits of using the cloud to rethink enterprise support.

  • Operational Decision Management for Dummies

    Sponsored by: IBM

    Many organizations struggle with business rules that are hidden inside applications and processes, making them difficult to change. In this e-book from the "For Dummies" series, learn how Operational Decision Management (ODM) provides a set of tools and methods to automate your business decisions for increased accuracy and effectiveness.

  • The Operational Benefits of Virtualized App and Desktop Delivery

    Sponsored by: Citrix

    Read this whitepaper to learn about the operation improvements organizations who implement desktop virtualization technologies can expect to achieve.

  • HP Field Force Optimization Services

    Sponsored by: Hewlett-Packard Limited

    View this resource to learn more about increasing ROI on field sales and services, and boosting operational efficiencies.

  • Hybrid ITSM Webinar

    Sponsored by: FrontRange Solutions Inc.

    Join Gartner analyst Jarod Greene in this on-demand webinar to explore the capabilities and requirements of next-generation IT service management (ITSM), and identify the deployment model that makes the most sense with your business: cloud, on-premise, or a combination of both.

  • Healthcare Performance Management Isn’t Only for Executives

    Sponsored by: Information Builders

    Sponsored by Information Builders, this Ventana research paper can help your organization understand and apply healthcare performance management across the entire set of patient and provider processes.

  • Gartner: Best practices for I&O for cloud-readiness

    Sponsored by: ComputerWeekly.com

    Gartner analysts explain how Infrastructure and Operations (I&O) teams can best prepare for the cloud.

  • IDC - Supporting the Complex Data Center

    Sponsored by: Dell, Inc.

    Learn the importance of support services in data center environments. Inside, you'll learn about the role of vendor-supplied support services, how to evaluate the support offerings and capabilities of each vendor,and more.

  • Technology industry at the cross-roads: Transforming quote-to-cash operations

    Sponsored by: ComputerWeekly.com

    This report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process.

  • Business Agility Insights Vol. 1, No. 4

    Sponsored by: IBM

    Read this expert e-guide to learn how CEP and predictive analytics can be incorporated into business process management (BPM) and decision management programs to give today's organizations constant access to the right information so their operations can react quickly to marketplace changes— and, where possible, begin to anticipate them as well.

  • Improving Tools and Techniques to Combat Malware Evolution

    Sponsored by: Webroot

    Some researchers are working hard to create tools that strengthen malware analysis and improve security. Read this expert guide to learn more about what look look for in malware and the threat actors behind the scenes.

  • Cyber defense: Understanding and combating the threat

    Sponsored by: IBM

    The Global Defense Solutions Projects and Defense Exchange Conference (SPADE) is held annually to bring together organizations involved in network-centric operations, intelligence activities and other defense aspects. This resource explains some of the important topics.

  • The State of the i

    Sponsored by: Connectria Hosting

    Access this webcast to learn about the past, present and future of IBM i. Discover, through the use of real-life examples, how organizations have benefited from this system.

  • Business Agility Insights Issue 1

    Sponsored by: eBizQ

    Read this expert ebizQ.com e-zine to learn how business process management (BPM), complex event processing (CEP), case management, and decision management systems can help you boost your operational efficiency and intelligence.

  • Why WebSphere Operational Decision Management?

    Sponsored by: IBM

    In this white paper, learn what to look for in a decision management solution and how to make a case for business users of information technology.

  • Baseline Discovery Audit Datasheet

    Sponsored by: BMC-Accenture

    This exclusive resource presents a baseline discovery auditing solution to help you gain insight into key infrastructure and application dependencies in your environment, before embarking on cloud, automation, or proactive operations initiatives.

  • Transforming IT Culture to Assure Business Service Quality and Improve IT Operational Efficiency

    Sponsored by: CA Technologies.

    It is necessary to Integrate IT silos for a holistic approach to service operations management. Read this paper to learn how fostering predictive and proactive business service analytics can transform IT culture can assure business service quality and improve IT operational efficiency.

  • Case Study: Children’s Hospital of Philadelphia

    Sponsored by: HP and Microsoft

    A department of The Children’s Hospital of Philadelphia sought to improve its data analysis and operational management processes. They implemented a management solution based on Microsoft BI technologies and gained more insight into its data and has automated reporting processes, which reduced laboratory result turnaround times by 50 percent.

  • 2010 Asset Management Operations and Compensation Survey Findings

    Sponsored by: Advent Software, Inc

    In this survey you will learn how asset management has changed over the years and the different challenges asset management professionals have been facing.

  • 7 Success Factors for Today's Supply Chain Projects

    Sponsored by: Kinaxis

    In today’s economic climate, no manufacturer can afford to fund any supply chain management (SCM) project that fails to deliver results. This white paper describes seven success factors for today’s SCM projects, which have been identified by seasoned executives with decades of experience in the field.

  • SaaS ERP: A Viable Model for Job Shops and Small Manufacturers

    Sponsored by: Epicor Software Corporation

    This white paper describes how the software as a service (SaaS) model delivers financial, implementation and operational benefits to job shops and small manufacturers. With Epicor Express, job shops and small manufacturers now have the opportunity to implement an ERP solution that can help transform their operations and business.

  • GFI MAX Building Blocks & MSP University Podcast

    Sponsored by: GFI Software

    This podcast discusses how GFI MAX Building Blocks methodology can help you overcome challenges with converting your clients in Managed Services and start making money.

  • IBM Advances Research Through Cloud Computing to Help Solve Real-World Problems

    Sponsored by: IBM

    Watch this video to see how IBM is helping research organizations take advantage of cloud computing solutions to help these groups do more with less.

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