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With labor making up for 95% of contact center expenses, many organizations are turning to AI, chatbots, and other self-service tools to reduce costs.

However, some companies continue to be wary of self-service and can be daunted by the transition process.

This guide can provide you with a 4-step roadmap for building a successful self-service journey for you and your customers, offering crucial tips and tricks for meeting today’s experience expectations.

Access the guide to learn more.

Vendor:

8x8, Inc.

Posted:

May 13, 2023

Published:

May 13, 2023

Format:

HTML

Type:

eBook