This resource is no longer available

In September 2020, SAS commissioned a survey looking into how customer preferences and behaviors had changed as a result of the pandemic.

The research found that customer experience had improved, the number of digital users had risen - with many planning to remain online moving forward - and the patience of customers exposed to a few poor experiences was very low.

Explore more key findings in this eBook.

Vendor:

SAS

Posted:

Jan 21, 2022

Published:

Nov 19, 2021

Format:

HTML

Type:

eBook