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Improving your contact center means continuously renewing your understanding of what good customer experience is—and how it delivers robust value to a business.

Read this report to learn the role of key performance indicators (KPIs) in the contact center and how to appropriately define success across common metrics—so you can set and achieve the goals that matter most to your organization.

Vendor:

Talkdesk

Posted:

Feb 8, 2021

Published:

Aug 27, 2019

Format:

PDF

Type:

White Paper