Unleashing a Contact Center Transformation Innovation with Generative AI
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Frost Radar™: North America Enterprise Cloud Contact Centers 2024 Report
By: DialPad
Type: Research Content
Dialpad has been recognized as a Growth & Innovation leader in the Frost Radar™: North America Enterprise Cloud Contact Centers (ECCC) 2024 report.
This comprehensive analysis of the ECCC space includes current market dynamics and trends, competitive benchmarking, strategic growth recommendations, tips for improving the customer experience (CX), and guidance on achieving operational excellence (OPEX).
Positioned in the "upper right" of the Frost Radar index, Dialpad is distinguished by its innovative technologies and readiness for future challenges.
These are also closely related to: "Unleashing a Contact Center Transformation Innovation with Generative AI"
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Put AI To Work For People Leverage The Power of Artificial Intelligence to Transform Business
By: ServiceNow
Type: Analyst Report
Facing digital disruption, businesses are embracing AI for growth, cost reduction, and risk mitigation. Generative AI is key, automating tasks, enhancing summarization, and personalizing experiences.
A Frost & Sullivan report examines AI's role in:
- Accelerating and refining case management, meeting notes, and customer interaction summaries
- Using generative AI for tailored customer experiences
- Utilizing AI for predictive analytics to inform decisions
The report advises on selecting AI providers, emphasizing security, accountability, and customization.
Discover how generative AI can elevate efficiency and customer satisfaction in the full report.
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Optimizing Your Contact Center Resources Uplifts the Experience for Everyone
By: Amazon Web Services
Type: White Paper
In this report you'll find:
- The missing stakeholder in building better experiences
- Great experiences Optimized with AI
And more…
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Optimizing Your Contact Center Resources Uplifts the Experience for Everyone
By: Amazon Web Services
Type: White Paper
Optimizing Your Contact Center Resources Uplifts the Experience for Everyone Capitalizing on the Conjunction of the Employee and Customer Experience Builds Better Business Outcomes. Click here to learn more.
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Boost IT productivity and employee experiences with generative AI
By: ServiceNow and NetImpact
Type: eBook
Discover how GenAI-powered Now Assist can boost IT productivity and create seamless employee experiences. Access this e-book to learn how to accelerate service management, operations, portfolio management, and app development.
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Boost IT productivity and employee experiences with generative AI
By: ServiceNow and NTT Data
Type: eBook
Discover how GenAI-powered Now Assist can boost IT productivity and create better employee experiences. Learn how to free your teams to focus on innovation, streamline IT operations, and accelerate app development. Read the white paper to learn more.
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Boost IT productivity and employee experiences with generative AI
By: ServiceNow and CRI Advantage
Type: White Paper
Discover how ServiceNow's Now Assist can boost IT productivity and employee experiences with GenAI-powered solutions for service management, operations, portfolio management, and app development. Learn how to accelerate innovation and drive real business value. Read the white paper to learn more.
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Streamline customer service with AI-powered tools: A guide
By: ServiceNow and DXC
Type: eGuide
Generative AI (GenAI) can streamline customer service, field operations, and app development. Access this guide to learn how Now Assist by ServiceNow can reduce manual effort, improve productivity, and enhance experiences for customers and employees.
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Streamline customer service with AI-powered tools: A guide
By: ServiceNow and CRI Advantage
Type: eBook
Discover how ServiceNow's GenAI-powered Now Assist can streamline customer service, field service, and app development. Learn to automate tedious tasks, boost agent productivity, and deliver personalized experiences. Read the e-book to see how GenAI can transform your business.
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Use GenAI-powered Now Assist to empower your employees at every career stage while increasing HR productivity
By: ServiceNow and NetImpact
Type: eBook
Discover how AI-powered Now Assist can accelerate HR service delivery and app development. Learn to improve employee experiences, boost productivity, and drive real business value. Read the e-book to see how ServiceNow's GenAI solutions can transform your HR operations.
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Deliver better HR services faster with Now Assist
By: ServiceNow and DXC
Type: eGuide
Unlock the power of GenAI to streamline HR service delivery and accelerate app development. Now Assist from ServiceNow empowers employees with self-service, boosts HR agent productivity, and simplifies custom app creation. Read this guide to discover how GenAI can transform your HR and development workflows.
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Use GenAI-powered Now Assist to empower your employees at every career stage while increasing HR productivity
By: ServiceNow
Type: eBook
Discover how GenAI-powered Now Assist can empower your HR teams to deliver faster, more efficient services. Boost productivity, automate repetitive tasks, and enhance employee experiences. Read the e-book to learn more.
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Maximizing Contact Center Operations with Generative AI Assistants Backed by Responsible AI Principles
By: IBM
Type: Analyst Report
The advent of generative AI (GenAI) is transforming the customer experience once again. Read this IDC Spotlight report to discover how your organization can start evaluating current automation and AI capabilities, addressing bias, unpredictability, and data security challenge, and developing a comprehensive GenAI strategy.
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How generative AI can revolutionize the contact center
By: Talkdesk
Type: eBook
Discover how generative AI will revolutionize the contact center of the future. Explore the impact on conversational AI, analytics, knowledge management, and more. Learn how to leverage this powerful technology while addressing key ethical considerations. Read the full e-book to learn more.
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The state of contact centers in 2024: A benchmarking report
By: Talkdesk
Type: Research Content
Today’s organizations are constantly looking for new ways that they can enhance their contact center processes in order to make operations more efficient. To do so, many have turned to generative AI and other automation tools. However, does this technology actually live up to the hype? Dig into this report.
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Revolutionizing Healthcare Interactions: The Future Role of Generative AI in Contact Centers
By: Talkdesk
Type: eBook
The generative pre-trained transformer (GPT) large language models (LLMs) behind ChatGPT and some of the other generative AI systems are going to be transformative for healthcare contact centers. Find out how this exciting new technology will change everything from patient self-service to the role of the healthcare contact center agent.
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The retail playbook for thriving during the holidays
By: Talkdesk
Type: eBook
Discover how AI-powered automation can help contact centers manage seasonal staffing challenges and deliver exceptional customer experiences during the holiday rush. Download this e-book to learn more.
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4 tips for unlocking exceptional self-service using AI
By: 8x8
Type: eBook
Download this guide to conversation AI in the contact center to learn the 4 big benefits of using AI for customer engagement, as well as 4 tips to create exceptional self-service experiences.
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Discover the metrics that matter for customer loyalty in 2024
By: Foundever
Type: White Paper
Discover the metrics that matter most for contact centers in 2024 and beyond. This report explores how to measure customer loyalty, uncover actionable intelligence, and strengthen brand value. Read the full research to learn the key metrics for the modern customer experience.
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Customer Experience Trends: Customer Service Insights in The GenAI Era
By: ServiceNow
Type: eBook
Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.
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Market Study Contact center of 2030
By: Foundever
Type: Research Content
Contact center leaders expect major transformations by 2030, including cloud-based platforms, remote workforces, and data-driven decisions. Discover the key findings and action plans for the contact center of the future in this exclusive market study.
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Simplify your contact center's customer experience maze
By: Foundever
Type: White Paper
Explore strategies to enhance customer experience and operational efficiency in your contact center. This guide covers solutions like rebadging, agent assist, RPA, chatbots, and more. Learn how to navigate the CX maze and deliver exceptional service. Read the full white paper.
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Talkdesk 2024 CX in Banking survey: An industry benchmark
By: Talkdesk
Type: Research Content
This benchmark explores how banks and credit unions use AI and omnichannel tactics to boost customer experience and loyalty. Discover key trends like rising CX importance, more AI and omnichannel spending, and digital transformation hurdles. Access the full report for optimal CX strategy insights.
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The ROI of Dialpad AI Contact Center: An economic analysis
By: DialPad
Type: Forrester Total Economic Impact Report
Dialpad AI Contact Center provides customer service leaders the ability to improve the customer and agent experience, and recently commissioned an economic analysis to examine the cost savings and benefits customers can expect. Access the report to learn more.
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CX and conversational AI: 2024 trends, insights and predictions
By: Boost.ai
Type: eBook
As customer expectations evolve, businesses must leverage conversational AI to enhance CX. Explore insights on trends like automation, omnichannel strategies, and responsible AI to transform your customer service. Read the white paper to discover how to deliver exceptional experiences.
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Promises & pitfalls of self-service automation
By: Talkdesk
Type: eBook
Customers have new standards for service. They want timely, efficient service that’s available to them 24/7. However, this can be difficult for organizations to manage, as most don’t have the resources to meet these expectations. So, how can automation help? Access this guide to learn more.
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Are You Empowering Your Agents and Operators?
By: Parlance
Type: White Paper
Healthcare contact center agents and operators play a critical role in patient experience, yet face challenges like high call volumes, emotional intensity, and complex systems. Discover how conversational AI can empower these unsung heroes to provide efficient, personalized service. Read the white paper to learn more.
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Unlock the power of generative AI for your public sector organization
By: Google
Type: eBook
Discover how public sector leaders can leverage generative AI to improve constituent services, empower employees, and unlock new operational efficiencies. Learn the step-by-step guide to launching your first use case in this e-book.
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Customer experience insights guide
By: ARG, Inc.
Type: Analyst Report
According to a recent study, every year $98 billion is lost by companies failing to provide “simple” experiences that customers want. This report provides a complete breakdown of the current state of customer experience, looking at the key trends defining the modern customer’s demands. Read on to learn more.
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MicroScope's ultimate guide to the digital transformation and emerging opportunities for the channel
By: MicroScope
Type: eGuide
The phrase might be one that gets over used at conferences and in pitches but it refers to something that is really happening and to revenue opportunities that are emerging right now. This e-guide will share some of the recent developments in the channel and the latest thoughts about the issue.
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The future of CX: Navigating an AI-driven landscape
By: Broadvoice
Type: White Paper
Today, customers and employees expect more when it comes to experiences. To meet these new standards, 57% of leaders report that they plan to increase their AI investments by at least 25% to improve the customer service journey for all. But how effective is AI, really? Browse this white paper to learn more.
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Insights on the evolving email security market landscape
By: Fortra
Type: Analyst Report
This Frost Radar report analyzes the evolving email security market, including growth drivers, competitive landscape, and top vendors. Discover how AI, cloud migration, and compliance trends are shaping the future of email security. Read the full report.
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The patient experience (PX) revolution in healthcare
By: TalkDesk
Type: White Paper
Influenced by their consumer interactions, patients now expect easy, seamless, and personalized healthcare experiences.Gain insights from our major global research survey that show how healthcare providers are rethinking and repositioning contact centers in support of a reimagined PX.
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The 2023 Digital Transformation Report
By: Amazon Web Services
Type: White Paper
The concept of digital transformation has taken on new meaning for travel and hospitality in 2023. Click here to learn more.
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The 2023 Digital Transformation Report
By: Amazon Web Services
Type: White Paper
The concept of digital transformation has taken on new meaning for travel and hospitality in 2023. Click here to learn more.
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Unlock the true power of the contact center in 2024 and beyond
By: Foundever
Type: White Paper
As customer demands rise, contact centers must transform to create value, not just resolve issues. Learn how to turn the contact center into an operational powerhouse that boosts efficiency, customer-centricity and brand value by reading this white paper.
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Top metrics shaping bank and credit union contact center performance
By: AWS
Type: Analyst Report
This 2024 Talkdesk benchmark report analyzes the top 5 contact center metrics shaping bank and credit union performance, including first contact resolution, net promoter score, speed of answer, handle time, and service level. Discover how leading financial institutions plan to improve these critical KPIs by 2027. Read the full report.
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The top 5 metrics shaping bank & credit union performance
By: Talkdesk
Type: Research Content
The contact center has become one of the most important factors when it comes to customer retention in the banking sector. But it’s more than just achieving daily KPI’s, it’s about optimizing your services by focusing on the metrics that truly matter. Read on to learn about the five most important performance metrics for the call center.
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Building an Intelligent, Modern, Sustainable Enterprise
By: IBM
Type: Analyst Report
In this visual whitepaper, Frost & Sullivan looks at the optimal way to modernize, mitigate, build, and manage SAP in the cloud, using Amazon Web Services (AWS) and IBM Consulting. Read the report to understand how this partner-supported solution aligns with key business priorities.
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ServiceNow Customer Insights: Customer Experience Testimonials
By: ServiceNow
Type: eBook
Discover in this e-book how ServiceNow customers continue to persevere— do more with less—while still managing to improve customer satisfaction.
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Human-AI collaboration: Unleashing the power of automated intelligence in the workplace with CCaaS
By: Windstream Enterprise
Type: Blog
AI is transforming customer service with CCaaS solutions. Learn how AI can help resolve problems faster, personalize the customer experience, increase data accuracy and boost quality assurance - boosting your business outcomes. Read the full blog post to discover the benefits of AI-powered CCaaS.
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Generative AI's transformative impact on business operations
By: Microsoft
Type: White Paper
Generative AI is transforming businesses by improving operational efficiency, boosting creativity, and enhancing customer and employee experiences. Learn how leading organizations are leveraging generative AI across functions like HR, finance, and supply chain management. Read the full white paper to discover the benefits.
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Thousands of Organizations Trust Their Cyber Defense to Secureworks, a Leader in MDR
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Secureworks Taegis platform offers a comprehensive MDR solution with advanced XDR capabilities, delivering over 400% ROI on average. Designed to reduce risk and fill talent gaps, it provides 24/7 expert security support. Learn more about the Secureworks Taegis platform in this product overview.
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Frost & Sullivan's Radar on Managed Detection and Response in 2024
By: AT&T and LevelBlue
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Effective security management is more crucial than ever. But how do you navigate the complex cybersecurity landscape, especially with a persistent shortage of skilled personnel in the field? Download this report to discover why LevelBlue is named a leader in the Frost Radar: Global MDR Market 2024.
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Frost Radar : Managed Security Services in the Americas, 2024
By: AT&T and LevelBlue
Type: Analyst Report
Frost & Sullivan's analysis of the managed security services market in the Americas highlights the growth opportunities driven by the evolving threat landscape and the need for comprehensive security solutions. Read the full report to learn about leading providers and key market trends.
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Automation tools in the contact center: An interactive guide
By: Talkdesk
Type: eBook
With new expectations for CX looming over organizations and their contact centers, many are looking for ways that they can make their customer service efforts more efficient. To do so, some have turned to generative AI. But what exactly are the benefits of this technology? Access this guide to learn more.
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Optimize your contact center operations with 4 key solutions
By: Broadvoice
Type: White Paper
Discover solutions to common contact center pains, including reducing call transfers, enhancing self-service with chatbots, and increasing customer satisfaction. Access this guide to learn more and explore how to optimize your contact center operations and deliver an exceptional customer experience.
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The state of customer experience and personalization
By: Talkdesk
Type: Research Content
As economic pressures force consumers to be more money conscious, organizations recognize the stakes. In this Talkdesk Research Report, 303 global responses were collected among CX professionals employed by Retail and eCommerce organizations with more than 200 full-time employees. Read on to learn more.
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Navigating Disruption with Generative AI Strategies
By: Foundever
Type: White Paper
Enterprises must adapt to evolving customer expectations and technology disruption. Generative AI offers strategic advantages to help modernize customer experience, optimize operations, and future-proof the business. Download this analyst report to learn how to leverage Generative AI for your CX transformation.
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Revolutionizing Customer Experience: The Transformative Power of AI
By: TechTarget Customer Experience
Type: eGuide
Artificial intelligence (AI) is revolutionizing customer experience (CX), enabling businesses to create hyper-personalized, efficient, and engaging interactions at scale. From predicting customer needs to delivering proactive solutions, AI empowers companies to foster deeper connections and drive satisfaction