Total Economic Impact
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Unleashing a Contact Center Transformation Innovation with Generative AI
By: Amazon Web Services
Type: White Paper
In this report you'll find:
- Surging demand and application of AI in the contact center is just getting started
- Critical areas of AI impact
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These are also closely related to: "Total Economic Impact"
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Unleashing a Contact Center Transformation Innovation with Generative AI
By: Amazon Web Services
Type: White Paper
In this report you'll find:
- Surging demand and application of AI in the contact center is just getting started
- Critical areas of AI impact
- Generative AI takes CX and EX to the next level
And more...
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Optimizing Your Contact Center Resources Uplifts the Experience for Everyone
By: Amazon Web Services
Type: White Paper
In this report you'll find:
- The missing stakeholder in building better experiences
- Great experiences Optimized with AI
And more…
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Optimizing Your Contact Center Resources Uplifts the Experience for Everyone
By: Amazon Web Services
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Optimizing Your Contact Center Resources Uplifts the Experience for Everyone Capitalizing on the Conjunction of the Employee and Customer Experience Builds Better Business Outcomes. Click here to learn more.
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Computer Weekly – 12 May 2020: Will the NHS's Covid-19 contact-tracing app work?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we get the expert reaction to find out if the NHS contact-tracing app will work. Staying close to clients is crucial through lockdown – we look at the importance of customer experience management. And one CIO explains how he implemented a digital transformation plan in two weeks. Read the issue now.
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The art of migrating workloads to the cloud
By: T-Systems
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Many cloud migrations fail not because of technology, but rather because of established business processes or the corporate culture. The goal of a cloud migration should not be transforming your technology, but rather transforming the business. Read on to learn about best practices you can leverage to successfully tackle your cloud migration.
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Computer Weekly – 6 February 2024: Generative AI – an early adopter's experience
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, as IT leaders start to implement GenAI in their organisations, we look at the experiences of one early adopter. Our latest buyer's guide examines the key security trends for 2024. And Microsoft's head of identity talks about a future without passwords. Read the issue now.
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AWS's Latest AI and Cloud Innovations Highlighted in This Guide
By: TechTarget Cloud Computing
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Welcome to your guide to AWS's latest advancements in artificial intelligence, generative AI, and cloud technologies. This eGuide explores the innovations unveiled at AWS re:Invent 2024 shaping the enterprise tech landscape.
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An Expert Economic Evaluation of Veeam with AWS
By: Veeam Software
Type: Forrester Total Economic Impact Report
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Veeam with AWS on their organizations.
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What does GenAI in action look like for life sciences?
By: AWS Marketplace
Type: eBook
In the Powering the New Era of Life Sciences Innovations eBook, explore how Life Sciences leaders are using GenAI to unlock new possibilities and transform the Life Sciences industry. From accelerating drug discovery to delivering differentiated therapeutics to market, learn how technologies from AWS for Life Sciences are driving innovation.
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Enterprise Strategy Group: Zscaler Zero Trust
By: Zscaler
Type: ESG Technical Validation Report
Zscaler's Zero Trust Exchange provides secure, direct access to private apps on AWS without network complexity. It automates data discovery, classification, and protection to reduce risk. Download this Technical Validation Report from Enterprise Strategy Group to learn how Zscaler can help your organization securely migrate to the cloud.
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Streamlined CX through expertly Managed Services
By: Intervision
Type: Product Overview
ConnectIV CX, a managed Contact Center as a Service (CCaaS) solution, enhances customer experiences through streamlined support, 24/7 US-based coverage, and proactive monitoring. Gain crucial insights and streamline service delivery with AI-powered bots. Read the full product overview to learn more.
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The 2023 Digital Transformation Report
By: Amazon Web Services
Type: White Paper
The concept of digital transformation has taken on new meaning for travel and hospitality in 2023. Click here to learn more.
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The 2023 Digital Transformation Report
By: Amazon Web Services
Type: White Paper
The concept of digital transformation has taken on new meaning for travel and hospitality in 2023. Click here to learn more.
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Streamline municipal services with cloud-based contact centers
By: Intervision
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Explore how InterVision's ConnectIV CX for Community Engagement can help municipalities streamline service delivery and enhance resident satisfaction. This cloud-based contact center platform offers AI-powered automation, real-time data insights, and expert support to optimize municipal operations. Read the full product overview to learn more.
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Computer Weekly 28 May 2019: Technology at heart of Spurs' new stadium
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, the IT chief at Tottenham Hotspurs FC discusses the tech behind the most technologically advanced football stadium in the world. We also investigate how the data powering artificial intelligence is leading to discriminatory algorithms and explore the inherent risks in 5G mobile networks. Read the issue now.
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Top 10 cloud stories 2018
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Type: eGuide
While cloud has established itself as the preferred way for many enterprises to consume IT resources, organisations in some vertical markets have taken markedly longer to come round to its charms. With this as a backdrop, Computer Weekly takes a look at the top 10 cloud stories of 2018.
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A Computer Weekly Buyer's Guide to Hyperautomation and Bots
By: TechTarget ComputerWeekly.com
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The advantages of bots are only multiplying for businesses across the globe. In this 15-page buyer's guide, Computer Weekly looks at how robotic process automation is evolving, the benefits it brings for coders and the ways artificial intelligence can enhance customer service.
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CW Middle East Oct to Dec 2016
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In this quarter's CW Middle East ezine, we feature the IT journeys of three companies in the region with detailed analysis of recent IT projects that were designed to support business transformation in a changing world.
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Explore Professional Services for Contact Center Excellence
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How you can leverage AI to address municipal service challenges
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Type: White Paper
AI-powered solutions can help government agencies address key municipal pain points like high call volumes, low citizen satisfaction, and compliance issues. Learn how ConnectIV CX leverages AI to transform these challenges into opportunities for improved service delivery. Read the full white paper.
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Cross-channel citizen care: Overcoming contact center challenges
By: Intervision
Type: White Paper
With the average, overall satisfaction rate for digital government contact centers being 66%, it has become clear that agencies and organizations need to step up their game when it comes to the citizen experience. So, how can this best be done? Access this guide to learn more.
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Building the future of advertising and marketing on a new bedrock
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Generative AI content is just part of a larger change in how marketers do their work, and the role of AI. Researchers at Forbes believe that AI will change how marketers onboard their clients radically and reconfigure how they conduct customer service.
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Building the future of advertising and marketing on a new bedrock
By: Amazon Web Services
Type: White Paper
Generative AI content is just part of a larger change in how marketers do their work, and the role of AI. Researchers at Forbes believe that AI will change how marketers onboard their clients radically and reconfigure how they conduct customer service.
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Enhance municipal service delivery with cloud-based CX solutions
By: Intervision
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ConnectIV CX for Community Engagement is a cloud solution enhancing citizen services for municipalities. It integrates with current infrastructure, providing AI automation, omnichannel support, and real-time analytics to transform resident engagement. Discover more in our full product overview.
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AWS for RMS Modern Revenue Management in the Cloud
By: Amazon Web Services
Type: White Paper
This guide is designed to help business and technical leaders in the travel and hospitality (T&H) industry modernize and optimize their revenue management(RM) practices to improve company profitability. Click here to learn more.
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AWS for RMS Modern Revenue Management in the Cloud
By: Amazon Web Services
Type: White Paper
This guide is designed to help business and technical leaders in the travel and hospitality (T&H) industry modernize and optimize their revenue management(RM) practices to improve company profitability. Click here to learn more.
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CX and conversational AI: 2024 trends, insights and predictions
By: Boost.ai
Type: eBook
As customer expectations evolve, businesses must leverage conversational AI to enhance CX. Explore insights on trends like automation, omnichannel strategies, and responsible AI to transform your customer service. Read the white paper to discover how to deliver exceptional experiences.
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Computer Weekly – 5 September 2023: Met Police data platform goes £64m over budget
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we reveal a £64m cost over-run for the Metropolitan Police's new record management system. Our latest buyer's guide looks at the issues around integrating SaaS applications. And a leading flash storage firm says the age of spinning disk drives is almost over – are they right? Read the issue now.
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Generative Artificial Intelligence
By: Amazon Web Services
Type: eBook
This ebook, focused on generative artificial intelligence (AI), is part of an ongoing series that will dive deep into the critical cloud technologies that are helping energy companies across the value chain reinvent the industry as they build the energy systems of the future.Click here to learn more.
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Generative Artificial Intelligence
By: Amazon Web Services
Type: eBook
This ebook, focused on generative artificial intelligence (AI), is part of an ongoing series that will dive deep into the critical cloud technologies that are helping energy companies across the value chain reinvent the industry as they build the energy systems of the future.Click here to learn more.
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How to Plan a SASE Project
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This white paper provides a detailed game plan for developing a realistic project roadmap toward SASE adoption, including steps to build the right team, define objectives, gather requirements, plan a gradual deployment, and build the business case. Read the full white paper to learn how to plan your SASE project.
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Choosing the right contact center platform
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In the modern business world, contact centers play a critical role in the customer experience. However, outdated legacy systems can have you running into some challenges. So, how can you meet service expectations while providing a better experience for all? Access this guide to learn more.
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A Computer Weekly buyer's guide to communications as a service
By: TechTarget ComputerWeekly.com
Type: eBook
As communications needs evolve, organisations must keep pace with the latest services available. In this 15-page buyer's guide, Computer Weekly looks at how we arrived at current-day comms systems, the growing popularity of CPaaS and the advantages of cloud-based offerings in the new normal of hybrid working.
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The Cloud Cost Optimization Imperative for Data-Intensive Workloads on Amazon EMR and Amazon EKS
By: Pepperdata
Type: Product Overview
Explore how Pepperdata Capacity Optimizer can reduce cloud waste and cost for data-intensive workloads like Apache Spark by up to 47% - automatically and autonomously, with no application changes required. Read the white paper to learn more.
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Customer service technologies emerge bloodied but unbowed from Covid-19 pandemic
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The pandemic caused many businesses to reassess their approach to customer experience. Customers were changing their behaviour, their channels, their brands and suppliers and organisations had to adapt. Download this exclusive e-guide and read more about the transformative impact of the pandemic on customer service and experience.
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Computer Weekly buyer's guide to customer insight
By: TechTarget ComputerWeekly.com
Type: eBook
In this 14-page buyer's guide, Computer Weekly looks at how firms adapt to new behaviors, as well as utilize deep learning to gain better insights and use intelligent analytics apps to enhance interactions.
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Customer experience insights guide
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Type: Analyst Report
According to a recent study, every year $98 billion is lost by companies failing to provide “simple” experiences that customers want. This report provides a complete breakdown of the current state of customer experience, looking at the key trends defining the modern customer’s demands. Read on to learn more.
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Unlocking value in the railway network's data
By: TechTarget ComputerWeekly.com
Type: eGuide
In this week's Computer Weekly, we find out how the rail industry is working to improve its use of data to deliver bet-ter services to passengers. Is flash the saviour of the storage universe? Our buyer's guide assesses the choices for IT managers. And we examine the failure of the government's Covid-19 contact-tracing app. Read the issue now.
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Unlocking value in the railway network's data
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how the rail industry is working to improve its use of data to deliver bet-ter services to passengers. Is flash the saviour of the storage universe? Our buyer's guide assesses the choices for IT managers. And we examine the failure of the government's Covid-19 contact-tracing app. Read the issue now.
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The Cost Optimization Imperative for Data Intensive Workloads
By: Pepperdata
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Migrating compute-intensive workloads to the cloud offers scalability and cost benefits, but overprovisioning often leads to waste. Access this white paper now to learn how you can leverage the Pepperdata Capacity Optimizer to minimize waste and optimize costs for critical workloads.
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Business Value of ServiceNow Customer Service Management
By: ServiceNow
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Computer Weekly - 11 January 2022: How Pepsi is taking digital to the max
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to PepsiCo's digital director about delivering innovation in customer experience. Our first buyer's guide of 2022 examines hybrid cloud storage. And we find out how Arkwright and Granville from the BBC sitcom Open All Hours are inspiring retailers 40 years on. Read the issue now.
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Accelerate Growth and Improve Innovation
By: Amazon Web Services
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Discover how public sector organizations are using AI to drive innovation, improve applications, and optimize costs. Learn how AI can accelerate growth and enhance user experiences across industries. Read the full eBook to explore real-world success stories.
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The changing mobile platform landscape
By: TechTarget ComputerWeekly.com
Type: eGuide
So while there will inevitably be heated debates over which mobile platform is better, or which one to develop for first, the real opportunity comes when the discussion moves above the hardware to how an app can derive value by connecting to different business platforms and ecosystems. Find out more in this eguide.
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How to transform your agent experiences in the contact center
By: Intervision
Type: Blog
Modern contact center solutions can transform agent experiences, boosting efficiency, engagement, and customer satisfaction. Learn how to revolutionize your contact center and drive business success by reading the full article.
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Maximize the business value of generative AI
By: Amazon Web Services
Type: White Paper
This business innovation brief provides an overview of generative AI, outlining its capabilities, use cases, and business value. It also offers valuable insights from Amazon Web Services (AWS) subject matter experts, leveraging our extensive knowledge and experience in AI and machine learning (ML) technologies.Click here to learn more.
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Maximize the business value of generative AI
By: Amazon Web Services
Type: White Paper
This business innovation brief provides an overview of generative AI, outlining its capabilities, use cases, and business value. It also offers valuable insights from Amazon Web Services (AWS) subject matter experts, leveraging our extensive knowledge and experience in AI and machine learning (ML) technologies.Click here to learn more.
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Computer Weekly – 21 February 2017: How to develop mobile apps for business
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our latest buyer's guide examines the emerging innovations and best practice in mobile app development. We find out how Microsoft and Amazon are opening up their artificial intelligence tools to developers. And GE's CIO discusses the digital transformation of one of the world's industrial giants. Read the issue now.
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Computer Weekly buyer's guide to fintech
By: TechTarget ComputerWeekly.com
Type: eBook
In this 14-page buyer's guide, Computer Weekly weighs up thecompetition from tech-based challenger banks, the importanceof customer experience and the value of leaving conventionalbanking in the past.