Realizing the Benefits of Enterprise UCC
By: Dimension Data View more from Dimension Data >>
Download this next:
Build Powerful Connections with Voice Solutions
By: 8x8
Type: White Paper
Voice is still a preferred communication method for customers. A recent study showed that 40% of customers prefer a phone no matter what, and that, if there’s a complaint or dispute, 80% of consumers consider voice communication critical.
With that much on the line, you need to deliver voice communication securely.
In this article you will learn about the building blocks of powerful connections with your customers: voice communication solutions. With the right platform, you can scale your customer engagement teams with voice all while keeping costs down.
Read on to learn more about this platform and why voice communication still matters in the internet age.
These are also closely related to: "Realizing the Benefits of Enterprise UCC"
-
Insights on communications and worker productivity today
By: RingCentral
Type: Research Content
RingCentral's global report delves into the changing dynamics of workplace communication and its effect on productivity. Highlights include:
- Employees grappling with over 15 apps weekly, increasing the complexity of communication.
- A shift towards unified communications platforms, potentially saving 2 hours daily.
- Worker frustrations like disruptive app switching and incessant notifications.
The report underscores the imperative for companies to mitigate communication overload and offer productivity-boosting tools.
Discover in the full report how a unified communications platform can refine workflows, elevate productivity, and better customer experiences.
-
Best practices for addressing voice network vulnerabilities
By: Ribbon Communications
Type: White Paper
As communications technology has advanced and unintentionally carried subsequent security issues, it has become clear that firewalls alone are not enough to provide a secure network.
Instead, enterprises need a complete, seamless approach to network security to prevent exploitation through their VoIP communications.
Access this white paper to learn about the current state of communications and voice network security, as well as:
- Threats that SIP/IP communications face
- Potential barriers to network security
- How to build your defenses
- And more
Find more content like what you just read:
-
44-page e-book: CPaaS trends in 2024
By: Kaleyra
Type: eBook
By 2025, Gartner predicts, 95% of global enterprises will leverage API-enabled CPaaS (communication platform as a service) offerings. With the prevalence of CPaaS in mind, what trends should you expect in the CPaaS landscape throughout 2024? Find out in this e-book, “Scaling Communications: CPaaS and Global Expansion.”
-
The future of AI and cloud communications
By: RingCentral
Type: eBook
Many organizations are starting their AI journeys by finding ways to implement AI into their business to realize the promises of higher productivity and lower costs. A good place to start this initiative is your cloud communication platform. Download now to learn more about the power of combining AI with your cloud communications.
-
UCaaS vs. CCaaS vs. CPaaS: What's the difference?
By: TechTarget ComputerWeekly.com
Type: eGuide
It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.
-
Cloud unified communications will top $19 billion by 2027
By: Theta Lake
Type: Research Content
As organizations continue to emphasize and invest in unified communications, compliance complications often present IT teams with a challenging binary: Security or user experience. But what if you didn’t have to compromise? Download to see how you can solve communication compliance challenges, without sacrificing employee experience.
-
Four steps to craft an effective cyber crisis communications plan
By: Google
Type: White Paper
Mandiant details 4 cybersecurity crisis communication phases: readiness, assurance, response, and review. Their guide offers strategies for informing stakeholders during cyber incidents. Discover how to foster trust and brand resilience in a crisis.
-
Workspace Redesign Extends Beyond the Walls of the Office
By: Shure Inc
Type: Blog
According to a recent IDC survey, 44% of employees are unsatisfied with their communication equipment, highlighting a critical need for investments in workplace communication and collaboration tech. Read on to learn why the success of workplace transformation extends beyond the walls of the office and how effective communication plays a key role.
-
How to simplify security & better protect customer data
By: 8x8
Type: White Paper
Communication APIs can help you build secure omnichannel communications at scale, without requiring you to overhaul internal processes or invest in expensive technology. Access this white paper to learn about the multiple channels and methods to choose from that can enable you to strengthen your data security and privacy measures.
-
The guide to effective client communication in accounting
By: Intuit
Type: eBook
The art of accounting comes from the understanding and management of numbers. But while numbers tell their own stories, in order to best understand your customers’ needs, you need words. This e-book explores techniques you can use to ensure that you and your clients are understood and heard, in every engagement. Read on to learn more.
-
1 simple tool to help avoid the hang-ups of legacy voice systems
By: T-Mobile for Business
Type: White Paper
In this IDC white paper, discover how small to medium-sized business can realize several benefits from unified communications as a service, including worker flexibility, simplified business communications, and more.
-
The key for modernization? Better unified communications
By: RingCentral
Type: Case Study
Real-world examples show how RingCentral's unified communications platform helped businesses like phoenixNAP, C&S Wholesale Grocers, and Conair save hundreds of thousands in costs, boost efficiency, and improve customer experience. Learn how RingCentral can modernize your business communications.
-
The risk of off-channel communication
By: Theta Lake
Type: White Paper
With fines being imposed for recordkeeping failures in the U.S. totaling over $2.6 billion, communication compliance remains a serious issue. This white paper takes a deeper look at the dangers of off-channel communication and provides strategies you can employ to improve communication while reducing risk. Read on to learn more.
-
Infographic: CPaaS tools driving the market
By: TechTarget ComputerWeekly.com
Type: eGuide
The pandemic drove demand for embedded and digital communications as organisations looked to replace in-person communication. As a result, new CPaaS use cases emerged around telehealth, e-commerce and retail. This infographic highlights some of the key use cases driving change in the market.
-
The future of customer engagement through digital communication
By: 8x8
Type: eBook
Digital is the present and future of customer engagement, with well-developed integrated communications platforms a must-have for modern enterprises. Access this report to learn how GlobalData puts together a comprehensive guide to how modern businesses are redefining their customer engagement by using digital communications and APIs.
-
UC & UCaaS: Assess the market
By: ARG, Inc.
Type: Webcast
The world has changed a lot in the past year, and the way we work has changed with it. These changes have driven enterprises to adopt UC at a rapid rate, and cloud UC – or UCaaS – is seeing more leverage as well. Watch this webinar to explore the trends driving UCaaS, gain clarity on the market and take a look at the future of UC and UCaaS.
-
From cabled to wireless: A business’s communications journey
By: Reply
Type: Case Study
An indoor electro-mechanical equipment provider set a goal: to switch their electronic modules’ communications from cabled to wireless. Dive into this case study to learn how the provider accomplished that mission.
-
Digital signage playbook for manufacturing leaders
By: ScreenCloud
Type: White Paper
Do you want to improve employee engagement, performance, and operational efficiency in your manufacturing organization? It all starts with better communication! Browse this guide to learn more.
-
Secure texting: The next great healthcare communications frontier
By: AVST
Type: eGuide
In this expert e-guide, learn why the first step to secure communications technology (like texting) is convincing leaders and clinicians to recognize the risks to health data.
-
Construction and Real Estate Efficiency: The Power of Digital Signage.
By: ScreenCloud
Type: Infographic
Construction organizations rely on in-the-moment communication to coordinate operations, track projects and share vital health and safety information (and other key updates) to job sites. In real-time and at scale. But – how can HR and Operations teams better reach deskless or mobile workers? Access this infographic to learn more.
-
The myth of email as proof of communication
By: TechTarget ComputerWeekly.com
Type: Analyst Report
Increasingly, there is a need for organisations to be able to prove the content of communications between themselves and other parties. Analyst group Quocirca looks at the options.
-
Education leader’s guide to better UC
By: Sangoma Technologies
Type: Product Overview
Between student safety and parental relations, school systems are presented with a handful of unique communication challenges. So, when it’s critical for these areas to be smooth and functional, how can educators ensure that their specific unified communications (UC) needs are met? Browse this guide to learn more.
-
CW Buyer's Guide to 5G mobile networking
By: TechTarget ComputerWeekly.com
Type: eBook
5G mobile networking has the potential to propel business into the future. In this 17-page buyer's guide, Computer Weekly looks at how to optimise 5G, the advantages of advanced communications and what Télécoms Sans Frontières has achieved through harnessing it.
-
How to enable a consistent omnichannel CX with 8X8
By: 8x8
Type: White Paper
The challenge of building a consistent brand and maintaining quality communications multiplies as more channels are added. But scaling does not have to come at the expense of customer satisfaction if done right. Read this white paper to learn how you can deliver contextualized, on-demand conversations across multiple channels at scale.
-
5 considerations when integrating voice with Microsoft Teams
By: NTT and Microsoft
Type: eBook
The modern, hyper-distributed workforce communicates in myriad ways: in video meetings, over chat messages, through voice calls, and more. To simplify their communications strategy, many businesses have unlocked the power of voice with Microsoft Teams. In this guide, review 5 key considerations for that approach.
-
UCaaS & connectivity: The key to organizational success
By: Sangoma Technologies
Type: White Paper
While 81% of today’s enterprises report that they already have a multi-cloud strategy or are working on one, many are still hesitant to migrate their communications tools to the cloud. Browse this white paper to learn more.
-
Communications system checklist: A guide
By: RingCentral
Type: White Paper
Today, a strong, modern communications system should be able to handle more than just phone calls and file sharing. Your system needs to provide your workforces with a faster, more accurate, and more intelligent way of doing things. Dig into this checklist to find all the boxes your communications system should be checking.
-
Jargon Buster Guide to Voice over IP (VoIP)
By: TechTarget ComputerWeekly.com
Type: eGuide
In this Jargon Buster, we'll explore some key definitions around Voice over IP, and look at how VoIP fits into the wider unified communications landscape.
-
The secret to better communication for educators
By: Sangoma Technologies
Type: White Paper
Today’s education professionals need efficient ways to communicate and interact with parents, administrators, students, and coworkers. However, due to school budget restrictions and other challenges, many educators find themselves unsure of how to proceed. Dig into this white paper to learn more.
-
Buyer’s guide to compliant captures solutions
By: Theta Lake
Type: White Paper
The capture solutions that organizations use are burdened by severe challenges, capturing yesterday’s quickly moving data, while also supporting the unified communications platforms of today.with compliant communications capture as a key ingredient, buyers should consider
-
3 pillars of an effective incident communications plan
By: Google
Type: Product Overview
Magnifying awareness of an incident and engaging more stakeholders helps adversaries achieve their mission. Try an alternative tactic: Cyber Crisis Communication Services. This product overview explains Mandiant’s services and 3 pillars of an effective incident communications approach.
-
16 Tips for Working Smarter with Slack Apps and Workflows
By: Slack
Type: White Paper
Learn how to harness Slack's integrations and advanced features automate workflows and optimise communication.
-
16 Tips for Working Smarter with Slack Apps and Workflows
By: Slack
Type: White Paper
Learn how to harness Slack's integrations and advanced features automate workflows and optimise communication.
-
The better hybrid workplace: Why reconfiguring your audio strategy is essential
By: Shure Inc
Type: Landing Page
Check out this landing page to find out why it may be time for your organization to redefine your workplace through enhanced audio technology.
-
Why SMBs cite connectivity as a top investment priority
By: T-Mobile for Business
Type: Infographic
43% of U.S. organizations expect to increase investment in 5G devices for their employees over the next 12 months, in an effort to boost employee productivity. But where is this investment seeing the best productivity results? Find out in this IDC infographic.
-
A Computer Weekly buyer's guide to communications as a service
By: TechTarget ComputerWeekly.com
Type: eBook
As communications needs evolve, organisations must keep pace with the latest services available. In this 15-page buyer's guide, Computer Weekly looks at how we arrived at current-day comms systems, the growing popularity of CPaaS and the advantages of cloud-based offerings in the new normal of hybrid working.
-
Jargon Buster Guide to Unified Communications
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we will explore and define some of the key elements of a UC deployment and offer some insight into some of the emerging trends that are changing the way we communicate in our working lives.
-
Updating UC&C for schools: Key steps to know
By: Sangoma Technologies
Type: Webcast
Due to outdated phone systems and other unified communications and collaboration (UC&C) technologies, many educators fear that their schools are falling behind.So, how exactly can this be prevented? Tune into this webinar to learn more.
-
Building a customer-centric culture: A guide
By: RingCentral
Type: eBook
Creating a customer-centric culture is vital for businesses. This report delves into how unified communications and contact center solutions aid in this pursuit. Learn to build a customer-focused team and deliver exceptional experiences in the full report.
-
Risk reporting: Tips for more effective board communication
By: ServiceNow
Type: White Paper
In today's digital era, effective board communication on risk is essential. As cyber threats grow with digital transformation, IT and security leaders must clearly convey organizational risks to the board. Access this white paper to learn more.
-
How to achieve compliant communication
By: Theta Lake
Type: White Paper
Working closely with Microsoft, Theta Lake offers modern, AI-enabled compliance and security capabilities that enable organizations of all sizes to use the full breadth of Microsoft Teams capabilities. Download this white paper to learn more about Theta Lake’s approach to compliant communication.
-
The power of communication in ecommerce logistics
By: 8x8
Type: White Paper
With the right use of communication channels, ecommerce brands and their last mile logistics partners can offer full visibility across all stages of the delivery process and improve customer experiences. Read on to understand the full power of transparent and active communication in ecommerce logistics.
-
2022 trends that are shaping digital healthcare
By: 8x8
Type: Research Content
What can healthcare providers do now to prepare for the future of patient-provider experiences? Read on to learn how the right communications platform as a service (CPaaS) solution can enable your organization to deliver the convenient, personalized, and trustworthy experiences that patients demand.
-
Building a business case for UCaaS and CCaaS adoption
By: RingCentral
Type: Infographic
Analyst report from highlights RingCentral's cloud phone system as an intelligent choice for businesses, detailing benefits like cost savings, flexibility, and scalability. Read the full report to learn how RingCentral can optimize communications and collaboration.
-
How to best reach logistics & supply chain teams
By: ScreenCloud
Type: Infographic
Transportation, logistics and supply chain organizations rely on in-the-moment communication to coordinate operations, track inventory and routes and share vital traffic and weather information. But how can HR and Operations teams reach digitally detached workers? Browse this infographic to learn more.
-
A Computer Weekly Buyer's Guide to Enterprise social networking
By: TechTarget ComputerWeekly.com
Type: eGuide
Companies are discovering the many advantages of communicating through social networking platforms. In this 14-page buyer's guide, Computer Weekly looks at how they can revolutionise collaboration, the options available for retailers and the pitfalls of communication overload
-
CX leader’s guide for meeting customers’ expectations
By: Teleperformance
Type: White Paper
The digital transformation has provided today’s customers with more channels and options for communication than ever. However, this has also set consumer standards higher for what they expect when it comes to customer experiences. So, how can organizations best keep up? Browse this report to learn more.
-
Why should you move your on-premises PBX to the cloud?
By: RingCentral
Type: Infographic
Enterprises are embracing cloud-based PBX for modern communication. This white paper presents 7 reasons to switch from on-premises to cloud PBX. Read the full paper for details.
-
Drive frontline success with next-gen push-to-talk tech
By: RingCentral
Type: Forrester Research Report
Today, frontline worker comms gaps can hinder business agility. Modern solutions like RingCentral's push-to-talk boost productivity. Read now to equip frontliners with appropriate tools.