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Building a Long-term Strategy for IT Sustainability

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4 steps to operational resilience

Operational resilience is defined as ‘the ability of an organization to continue to serve its customers, deliver products and services, and protect its workforce in the face of adverse operational events by anticipating, preventing, recovering from and adapting to such events.’

View this white paper to learn the 4 steps to practice operational resilience:

  1. Anticipate
  2. Prevent
  3. Respond and recover
  4. Adapt

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