Medical Office Increases Productivity with New Communications System
By: Cisco Systems, Inc. View more from Cisco Systems, Inc. >>
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Computer Weekly – 4 July 2017: Be better connected in a wireless world
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week’s Computer Weekly, we look at the latest developments in wireless technology and discover how enterprises can deliver secure and reliable wireless networks for staff and customers. We examine Microsoft’s PowerShell scripting language to understand why it’s become such an important tool for automating system administration. And we ask CIOs what it’s like to cross the divide and work for IT suppliers. Read the issue now.
Also inside:
- Chatbots have the potential to reduce the workload for contact centres. A recent Capita workshop explored the impact of artificial intelligence and other emerging technologies.
- How IT apprentices are helping businesses transform back-office processes through software robots.
- From cloud to machine learning, Shazam CTO Richard Sharp tells Computer Weekly how the music discovery service continues to innovate.
These are also closely related to: "Medical Office Increases Productivity with New Communications System"
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Transitioning to Teams
By: Ribbon Communications
Type: White Paper
Microsoft Teams is the fastest-growing business application in the history of Microsoft. A key piece of Teams functionality is the ability to chat and call with other Teams users. However, Teams does not by default include the ability to make and receive calls to/from the outside world.
Yet, Microsoft offers 3 options to connect Phone System and Teams users to the public telephone network:
- Microsoft Calling Plans
- Microsoft Operator Connect
- Microsoft Direct Routing
Read this white paper to explore the option of adding phone system services and telecom services to Microsoft Teams.
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Using Microsoft Copilot Transforms your Phone Calls
By:
Type: Replay
In this webinar, you’ll learn how Microsoft Copilot enables you to remember the key takeaways and action items from any phone call. Gone are the days of taking notes by hand, as Copilot will transcribe your calls, summarize them for you, and can answer specific questions related to each call. Join Ribbon and Teams guru Kevin Kieller to see the Copilot experience in action and learn how Copilot integrates with Teams Phone to solve your real business problems. This session covers: - Copilot transcription & call summaries - The desktop experience vs mobile and desk phone - Copilot services available during and after a call - All that legal stuff around recording your calls - Microsoft Copilot licensing How you get started with Teams Phone
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What to expect from our calls team
By:
Type: Video
Legal & General will never cold call you. We will only phone you when there is a need to. But how do you know if the person on the other end of the phone is from Legal & General and not a scammer?
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Health Care Call Center Solutions to Improve Patient Engagement
By: Conduit
Type: White Paper
Today’s patients demand convenient solutions to get the care they need when they need it, which often starts with a phone call to a health care call center. In this white paper, learn how a dedicated engagement line can establish trust and credibility, support educational initiatives, and improve care through patient outreach.
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RingCentral Office: A Comprehensive Cloud Phone Solution
By:
Type: Video
The RingCentral Office is a comprehensive cloud phone solution that delivers excellent call quality, reliability that's easy to manage and easy to use. All it takes to get started is an Internet connection and a phone. Setup is just as quick—taking only minutes, instead of the weeks that traditional phone systems require. Watch the video to learn more.
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The development of wired and wireless LANs in a hybrid work model
By: TechTarget ComputerWeekly.com
Type: eBook
Many companies have found that as they have begun to manage the return to offices for the first time since the first lockdown were introduced, the office environment and its demands are very different to a year ago. These different demands are seen in the development of wired and wireless local area networks (LANs).
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The 5G for Business Guidebook
By: Cradlepoint
Type: Resource
Besides being able to download Netflix movies faster, should you really care about 5G? Download this e-guide to learn about the basics of 5G, how it differs from 4G, why you should care and how to find the best 5G fit for your organization.
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Teams telephony solutions: What to look for
By: Vodafone
Type: eBook
Your business depends on a robust communications experience to drive innovation, and phone calls are at the heart of that experience. That means having the utmost quality in telephony becomes imperative for optimal performance. This eBook explores what to look for in the best telephony solutions. Read the eBook.
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Phone Call Conversations: The Secret to Digital Marketing Success in 2022
By:
Type: Replay
"The single biggest thing you can do to crush your digital marketing goals in 2022 is to have the right strategies for phone call conversions. Consumers call businesses billions of times a month, and those calls are huge drivers of appointments, sales, and revenue. How well your digital marketing drives the right types of calls — and the experiences your business provides to convert them — can make or break your ROI. Don’t be left behind. Join the conversation intelligence experts at Invoca to learn why phone calls are so important to digital marketing success and the strategies leading brands are using to convert more callers to customers."
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Evolving Options for Microsoft Teams Calling
By:
Type: Talk
Microsoft Teams Phone System continues to gain in adoption, but as companies plan their Teams Phone System strategy they are facing an ever-increasing array of choices for PTSN connectivity and endpoints. In this webinar we'll share Metrigy's latest research to help you decide between Direct Routing, Operator Connect, and Calling plan, and understand the potential use of Teams Phone Mobile.
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5G vs. Wi-Fi 6: What's the difference?
By: TechTarget ComputerWeekly.com
Type: Infographic
While several differences between Wi-Fi 6 and 5G exist, the two technologies can be a powerful combination for organizations that are looking for reliability and flexibility when building their network. In this infographic, we dive into the main differences, pros and cons of these two technologies.
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A Computer Weekly E-Guide on Wired and Wireless LAN
By: TechTarget ComputerWeekly.com
Type: eGuide
When looking the way in which the Covid-19 pandemic has changed business life, a number of key areas have come to the fore: SD WAN, SASE and in particular digital transformation are key examples of that. Yet very little of the discourse includes something that is still really at the heart of the vast majority of firms: The local area network (LAN).
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Understanding Microsoft Teams Phone PSTN Choices and Costs
By:
Type: Talk
Metrigy recently conducted a study of Microsoft Teams Phone users to understand how they are connecting Teams Phone to the PSTN, and the costs of various options. In this informative webinar we'll share the benefits and limitations of Calling Plan, Direct Routing, and Operator Connect and share insights into the various costs associated with each option.
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Optimizing Microsoft Teams Calling
By:
Type: Talk
Microsoft Teams Phone System offers the opportunity to natively integrate calling features with Teams meeting and messaging capabilities. To achieve success, IT leaders must address factors including whether or not to use Microsoft's own Calling Plan or Direct Routing for PSTN connectivity, how to support E911, and how to manage on-going performance and administration management. In this webinar we'll share our Metrics-based research to provide insight into how successful companies are implementing and managing Microsoft Teams Phone System.
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Wellbeing Support
By:
Type: Video
Wellbeing Support is just a phone call away - with personalised emotional and practical support from a dedicated registered nurse provided by RedArc Assured Ltd.
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Wellbeing Support
By:
Type: Video
Wellbeing Support is just a phone call away - with personalised emotional and practical support from a dedicated registered nurse provided by RedArc Assured Ltd.
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Dialing into Vishing:Defend Against this Escalating Threat
By:
Type: Video
Ever received a suspicious sounding email from "your CEO" or "the finance department" asking you to call a phone number back to immediately address a concern? If so, you may have been Vished! In a Vishing attack, hackers compel employees via email to call a phone number, and then use creative messages in a voice recording to steal sensitive information. A Vishing attack may try to trick employees into giving up passwords, logins, or other sensitive data, and the big problem is – Vishing works and exposes a business to a breach! It’s essential for employees to be well-informed about Vishing and take appropriate measures to protect your organization from this threat. Join Cofense Vishing experts on January 24th, 2024 @ 11AM ET as we dial into this escalating threat. You’ll learn: How vishing has evolved to a hybrid threat that includes both email and phone calls Why vishing threats are so successful at evading existing email security controls How to train your employees to recognize and report this escalating threat to keep your organization protected
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Infographic: Comparing CRM to CX
By: TechTarget ComputerWeekly.com
Type: Infographic
5G, the latest generation of cellular technology, delivers faster speeds, lower latency and greater capacity for multiple devices than its 4G predecessor. Although carriers are devoting the lion's share of their 5G marketing dollars to wooing consumers, enterprises will reap the biggest rewards. Here are seven 5G emerging use cases for enterprises.
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How AI-Powered Phones Are Changing The Modern Workplace
By: Zoom Video Communications
Type: eBook
As remote and hybrid work become the norm, businesses need to rethink how their teams communicate and collaborate. Access this e-book to discover how an AI-powered phone system like Zoom Phone can streamline your communication tools, boost productivity, and improve the employee and customer experience.
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VoIP has never lost its voice: How to get the most out of your business communications
By: TechTarget ComputerWeekly.com
Type: eBook
In today's comms world, and especially with regard to hybrid working, a communications identity has now become a unified calling and collaboration endpoint, one which is part of a suite of business services spanning voice, security and network-as-a-service solutions to power the mobile workforce.
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Mobile Payments Using Host Card Emulation with NFC
By: TechTarget ComputerWeekly.com
Type: Research Content
In this article from our Royal Holloway security series, we present a set of risks associated with using smartphones for contactless payment transactions.
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Convert More Callers to Revenue: Strategies for Dealerships
By:
Type: Replay
Attend this webinar to learn: • Sales strategies to convert more callers to appointments • How to drive more valuable phone leads from digital advertising • Call routing and automation strategies to improve answer rates
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A Computer Weekly buyer's guide to satellite broadband
By: TechTarget ComputerWeekly.com
Type: eBook
High-speed internet connectivity has become an essential utility for much of the world's population. In this 16-page buyer's guide, Computer Weekly looks at what makes the industry largely recession-proof, the obstacles 5G's roll-out must overcome and how reductions in satellite costs have boosted space-borne projects and services' popularity.
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Modernize Your Small Business Telephony System with Zoom Phone
By:
Type: Video
In today's fast-paced business environment, efficient communication is critical for small and medium-sized businesses. Join us in this webinar as we show you how Zoom Phone can modernize your telephony system, transforming your business communication to the next level. In this webinar, our Zoom expert will provide insights on how Zoom Phone can help you: * Enhance team productivity and streamline communication. * Unify your communication channels to create a more cohesive and efficient communication experience. * Expand work capability with advanced features like call routing, voicemail transcription and analytics * Say goodbye to outdated phone systems and hello to efficiency By the end of this session, you will be able to simplify your communication channels and improve productivity by switching to a modern and efficient communication system with Zoom Phone. Take advantage of this chance to revolutionize your business communication with us today!
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CW Europe – June-August 2019: Why are Dutch companies slow to take up the advantages of IoT?
By: TechTarget ComputerWeekly.com
Type: Ezine
Rapid adoption of the latest technologies is not only being encouraged by governments, but driven by them. Being the first country to set up the ideal environment for a new technology has huge economic advantages.
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Improve Your Bottom Line with Simplified and Connected Invoice Management Processes
By: SAP America, Inc.
Type: eGuide
In this eGuide, you will hear that by digitalizing and automating processes and using machine learning and AI capabilities, you can streamline AP management and support regulatory compliance while improving visibility and control.
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Microsoft Teams Phone PSTN Buyer’s Guide
By: 8x8
Type: eBook
Download this concise e-book for a buyer’s guide that describes Microsoft Teams’ PSTN integration choices. You will learn about the advantages and drawbacks of each without drowning in the details or losing sight of your original goal—to add voice service to Microsoft Teams.
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Service from Home: How to Scale Global Support with WhatsApp and Chatbots
By:
Type: Video
"During this webinar we’ll share resources and best practices on how you can: -Keep customers informed while cutting call volume with self-service -Increase agent productivity with digital channels, like WhatsApp, by allowing agents to handle up to 10 conversations at a time vs. 1 phone call -Scale support by automating frequently asked questions with chatbots"
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Grupo Sigma deploys Teams as the phone system using SaaS SBCs
By:
Type: Video
As a Gold Communications Partner, Ribbon works with Microsoft to certify our session border controller (SBC) portfolio for Microsoft Phone System, Microsoft Operator Connect and Microsoft Direct Routing, enabling calling services for Microsoft Teams. Ribbon SBCs are deployed in Microsoft’s research and development environment assuring that future enhancements to Microsoft Phone System are tested with Ribbon solutions, even before they’re generally available. Learn more - https://ribboncommunications.com/ms-teams
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The Modern CX Tech Stack
By:
Type: Talk
In the live interactive webinar (Tuesday, March 8th), join Opus Research, RedRoute, and Brooklinen to learn strategic approaches for call automation and what your business can do to help deliver better customer experiences. Topics include: -- Achieving business results for reducing abandoned calls, queue time, and talk time -- The value of no-cost, easy implementation and performance-based pricing -- How RedRoute's solution is helping businesses today -- Brooklinen's RedRoute integration experience and performance Overview of topic and discussion The key to providing a great customer experience is meeting customers in their support channel of choice, the phone. Automated self-service and intelligent assistants benefit from simple, narrow support requirements for customer care, saving considerable live agent costs in call deflection. The best call automation assistants can reliably handle high volumes of user intents (e.g., status of order, cancel order, change my order, returns, etc.) with impressive precision. The benefits are well known but have long been out-of-reach for most brands. One company that is delivering better customer experiences with call automation is RedRoute. The company has achieved success by emphasizing speed to deploy (~30 minutes) and delivering results. For contact centers on modern tech stacks, RedRoute can automate a significant portion of calls and free live agents to handle more complex support cases, enabling brands to affordably deliver high quality phone support. RedRoute's SaaS solution has strong adoption with eCommerce brands, and the company just announced the closing of their $6.5M Seed Round.
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How LemonBrew Makes More Sales Calls While Spending Less
By:
Type: Replay
When LemonBrew’s old phone system kept breaking, it was time for an upgrade. After trying out demos and checking out all the “gold standard” options, they found a system that let them make 56% more sales calls—and 161% more texts! Now, LemonBrew’s Senior Project Manager, Jordan Lay, is here to tell his story. Tune in and see how Dialpad helped LemonBrew: - Cut maintenance time down by 40x! - Lower costs while getting more functionality - Gained new insights into all their calls - And more!
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Computer Weekly – 10 May 2022: The spies who hack you – the growing threat of spyware
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, after 10 Downing Street was hit by a spyware attack, fears about targeted mobile phone hacks are increasing. Our salary survey highlights the diversity challenge in IT, with men's support for women in IT declining. And we look at how datacentre heat reuse can help reduce carbon emissions. Read the issue now.
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Innovation Awards APAC 2023 - Transportation: Transdev Sydney Ferries
By: TechTarget ComputerWeekly.com
Type: eGuide
With public safety a top priority, Transdev Sydney Ferries realised it had to move to a 5G network infrastructure that could better provide the capacity and speed it needed. The decision has enabled the transport operator to shorten the time needed to analyse hours of video footage and resolve at least 70% of feedback within 2 business days.
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Best Practices for a Successful Teams Phone Migration
By:
Type: Replay
Over 80% of commercial Microsoft Office users are regularly using Teams. But at the same time, less than 6% of Teams users are regularly making PSTN calls using Teams Phone. So, why not more? Getting the most out of your Teams instance requires not only an understanding of the technology but also an understanding of your users and leaders. During this webcast, you’ll learn about the key criteria for success in your Teams phone migration. The session includes a real case study which will shed light on how to overcome common challenges. Tune in now to discover how your organization can: - Build consensus related to project success metrics - Decide when & if you need to integrate existing solutions - Mix and match PSTN connectivity options
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Improve Access to Life-Saving Care with Tele-ICU
By: Sound Physicians
Type: Webcast
With numerous challenges providing 24×7 board-certified intensivist care in hospitals, many leaders are turning to telemedicine for support. While several technologies are available to connect providers with patients, there are few clinical solutions.
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SBC Edge on the Microsoft Azure Cloud for Teams Direct Routing
By:
Type: Video
Organizations around the globe are moving to Teams for video conferencing, file sharing and chat. Ribbon makes it easy to extend those capabilities by securely connecting Teams to an external telephone network, turning Teams into the office phone system. Organizations can immediately move some or all of their business phone calls to Teams or slowly migrate off of a legacy PBX, depending on their needs. And since Teams clients work on a PC/Mac or smartphone, users can make and receive calls from almost anywhere, on any device, staying connected and productive. The key is Ribbon’s Session Border Controller, Software Edition (SBC – SWe Edge). It lives in the Azure Cloud and provides a secure bridge between your enterprise network and a Communication Service Provider (CSP). There is no hardware to deploy or manage, as everything is in the Azure Cloud. The solution is operational in minutes and can scale up or down as needed. Ribbon even offers a 30-day trial license so your organization can try it out. https://ribboncommunications.com/solutions/enterprise-solutions/microsoft-solutions/azure-hosted-sbc SBC on Azure Quick Launch demo Security Certificates Teams Direct Routing call
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Empowering Your Agents -- An Interview with Johannes Fischer
By:
Type: Video
When your customers communicate with you via chat, phone call, etc., do they have to repeat information already provided when being routed to an agent? Do your call center agents have the tools they need to provide an effective customer service? Watch this 3-minute video and then register to join us for a webinar as we discuss how the tools your agents have access to plays a key role in delivering the right data so you are able to provide the best possible customer experience. To register for this webinar, click on the "Attachments" box above, then click the link to register.
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Personalized device threat prevention & visibility into security events
By: JAMF
Type: Blog
Aircall is a cloud-based call center and phone system solution for companies. With devices, specifically macs, playing a crucial role in the worker’s day-to-day operations, endpoint security was a critical necessity. With JAMF, Aircall is able to manage and secure their array of macs, preventing key threats. Read on to learn more.
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Supporting the New Era of Digital Patient Engagement
By:
Type: Replay
Towards the end of 2021, patient utilization of live video visits encountered a dip while other telehealth modalities experienced a jump. According to the 2021 Rock Health Digital Health Consumer Adoption Survey, satisfaction with live phone calls and asynchronous telehealth (using pictures) jumped by 30% and 41%, respectively. As chronic care condition management, remote patient monitoring, and hospital at-home care models drive the new era of distributed, outcomes-based health service delivery, an equally new approach to how healthcare organizations engage and communicate internally and with patients needs disruption too. A modern cloud-based communications system is foundational to supporting personalized patient encounters, creating virtual points of care, and improving operational performance. Join us for this informative session to hear from experts on: How to support hybrid patient visits Optimizing patient scheduling call management Capturing and tracking reimbursable patient phone time
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Untangle Your Business From Copper Wire Phone Lines
By:
Type: Video
Most businesses have copper wire phone lines that are confusing, unreliable and hard to maintain. While many phone lines have already moved to a digital format, vital lines such as emergency phones, fire alarms, alarm panels and building entry systems may have been overlooked. These lines were previously tightly regulated by the FCC but their oversight of the Public Switched Telephone Network (PSTN) has now been lifted and they no longer see any reason to require carriers to continue maintaining POTS service. This has left businesses with increasing phone costs and an aging phone infrastructure that needs to be replaced. Register today to learn: -What the copper sunset is and what it means for your business -Which devices are most at risk of being decommissioned -How to prepare and what you can do about it -How a POTS replacement solution can reduce costs and keep emergency devices running This webinar is ideal for both large and small businesses that need to find a solution for their emergency analog devices.
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The Copper Sunset happened, why are copper phone lines still an issue?
By:
Type: Video
In August 2022, the Federal Communications Commission (FCC) announced that carriers no longer needed to maintain their copper line network and also removed pricing protections on these copper phone lines. While still prevalent on many commonly used lines such as elevator phones, building entry systems, fire alarms and security systems, it is not always the case that these lines are just turned off. Instead, customers are receiving less support and are now seeing their phone bills steadily increasing. In this podcast, we will take a look at why these lines are still important, how to reduce costs and what steps to take next.
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Virtual tour: Zoom Experience Center
By:
Type: Video
Get a behind-the-scenes look to learn how we at Zoom approach hybrid work as we showcase our latest workplace innovations to help your business with your return-to-the-office plans during this immersive 1-hour virtual tour. Our Zoom Experience Tour offers you insights into the following topics, among others: ● Calling worldwide via the cloud with Zoom Phone ● Leveraging Zoom Phone to stay connected everywhere ● Delivering prompt, and personalized customer experiences that drive loyalty with Zoom Contact Center ● Creating effective and inclusive meeting experiences with Zoom Rooms ● Greeting your guests and employees at the Virtual Reception ● Booking and using flexible workspaces ● Brainstorm and plan with the Zoom Whiteboard
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Computer Weekly - 23 August 2022: How digital technology rescued Merlin
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to Merlin Entertainments – operator of Legoland and Alton Towers – about how digital saved the company when Covid shut its theme parks. We find out how data analytics can help to track greenhouse gas emissions. And Southern Water explains how data supports vulnerable customers. Read the issue now.
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RingCentral Live: Integrated Communications build SMB Productivity
By:
Type: Video
Are you interested in saving time, responding to your customers faster, and being able to communicate efficiently from anywhere, on any device? Join us on December 4th to learn how RingCentral’s cloud-based communications platform integrated into your favorite business apps like Google, Office 365, Salesforce and others can help boost productivity and reduce costs. This live demo will show you how easy it is for team members to initiate phone calls and SMS, host meetings and video conferences, view screen pops with relevant information, and more, without having to click from one tool to another -- from anywhere, any time. Our Solutions Engineer will show you how it works and answer your questions. You’ll see: * How to place calls with one click from within your business apps * How to view customer profile and communications history * How to add and manage users * And more!
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Supporting High Growth, Change, and Business Agility
By:
Type: Video
In this video, RingCentral VP of Product Management, Jose Pastor, describes how an old-school on-premise PBX system can slow a growing business to a crawl—which includes everything from calling a carrier and waiting perhaps months for interconnect to painfully slow Moves/Adds/Changes. He then describes a number of ways a cloud phone system like RingCentral Office® makes businesses more nimble.
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Q&A with the Head of Zoom Phone
By:
Type: Replay
Zoom has become synonymous with video meetings, but its phone business has grown as well. Tune in as TechTarget news writer Mike Gleason briefly talks with Zoom Phone head Graeme Geddes about the expansion of Zoom's phone business, as well as the role of the office phone in an increasingly video-centric communications landscape.
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RingCentral Live - 9/18/2015 - Global Unified Communications
By:
Type: Video
This Friday’s live online demo showcases how RingCentral helps you collaborate with colleagues throughout the world with cloud-based voice, email, chat, SMS, audio and web conferencing. You’ll also learn about RingCentral Global Office, an additional service that allows your company to expand your current phone system to international offices in supported countries. See how to add your international offices’ extensions into your current account to easily manage one cloud phone system across international offices. Enjoy efficient office-to-office communications with free extension-to-extension dialing and cost-effective international calling with competitive dial plans. Our Sales Engineer will show you how it works and answer your questions in this lively 30-minute live demo.
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Is Your E911 Strategy Ready for 2022?
By:
Type: Talk
New regulations including Kari's Law and RAY BAUM's Act require organizations to proactively ensure that they are compliant. At the same time, enterprise communications are undergoing rapid transformation as traditional on-premises calling shifts to the cloud, and from phone systems to meetings and mobile devices. In this webinar we'll look at the key requirements for implementing a successful E911 strategy and provide actionable guidance for IT leaders as they evolve their communications platforms.
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Modernize and Reclaim Profits by Optimizing This One Expense Item
By:
Type: Video
There is one overhead expense that has been lingering over you for years. It’s all those legacy analog phone expenses that support your life safety devices (such as fire alarm panels, elevator phones and building entry systems). If you checked your phone bill recently, you’ll see that it has skyrocketed and is eating into your margins. As carriers decommission those lines, they are pushing costs onto you while reducing your quality of service. So, how do you get those millions back? Register today to learn: -How to potentially save millions each year by modernizing your critical communications systems. -Where to locate those overhead expenses and determine which devices are in use. -How to keep your current life safety devices and stay compliant while migrating away from analog phone lines. -A step-by-step guide to transforming your copper lines to a dedicated wireless network. This webinar is ideal for businesses that are looking to save money, stay compliant and replace antiquated communications systems.