Salesforce.com: Success on Demand
By: Salesforce.com View more from Salesforce.com >>
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CW Europe – March 2018
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue of CW Europe, we look at a company that is disrupting the catering sector by using the latest IT. Lemoncat chose Berlin for its headquarters because it felt the city offers the right environment for tech workers to live and work. For example, rents are not astronomical, and there are lots of good universities as well as an international community.
Lemoncat wants to do in the business sector what the likes of Deliveroo, Delivery Hero and Just Eat have done in the consumer market. Read an interview with the company’s founder about why she chose Berlin and how she is using technologies such as Amazon cloud and Salesforce.com to make big strides into the business catering sector.
Meanwhile, in Moscow the government is trying to take advantage of the city’s high penetration of broadband and mobile internet to become an even better smart city after its own investigations found it was already better than it had thought compared with other European cities.
Read an interview with the head of a division of the city’s IT department for an update on the progress the Russian capital is making on its smart city journey. According to international consultancies such as KPMG and PwC, Moscow is already one of the world’s top 10 smart cities.
These are also closely related to: "Salesforce.com: Success on Demand"
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CRM enters maturity as customer experience custodian
By: TechTarget ComputerWeekly.com
Type: eGuide
CRM has a long lineage in enterprise software, starting with salesforce automation in the 1990s, Siebel being a big player back in the mists of time. These days, engaging with customers through every conceivable channel, and doing so by way of the cloud are the novelties of CRM.
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CRM Evolves Towards Digital Customer Engagement
By: TechTarget ComputerWeekly.com
Type: eGuide
CRM has been a mainstay of enterprise software since the heyday of Siebel in the 1990s, starting with salesforce automation.
More recently, customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore. And, as with every other area of business IT, artificial intelligence/machine learning is coming into play. SAP Hybris and Salesforce’s Einstein are, for example, among the technologies available to CIOs looking to develop modern customer engagement capabilities.
Cognitive computing, closely associated with IBM, is emerging as a means of getting closer to customers. Luxury fashion e-commerce retailer Net-a-Porter is one outfit that is exploring such artificial intelligence in retail, and we feature here an interview with the CIO of the Yoox Net-a-Porter group.
CRM has also broadened scope beyond commercial companies managing relationships with their paying customers to, for example, healthcare and higher education, as the lead article in this e-guide displays.
Sports fans are another group of “customers” who, beyond ticket sales, would scarcely have been considered such a few decades ago.
CRM is evolving, both technically, and as a business discipline.
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Secure your Salesforce with a SaaS security program
By: AppOmni
Type: eBook
Understanding the shared responsibility with Salesforce is crucial. This eBook stresses the need for a SaaS security program to safeguard your Salesforce ecosystem amid rising SaaS adoption and security risks. It delves into Salesforce-specific issues like siloed security data, misconfigurations, and overtaxed SOC teams. Read on to learn more.
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The last mile to the individual customer: Sales and marketing software trends
By: TechTarget ComputerWeekly.com
Type: eGuide
From this e-guide you will learn about such developments in sales and marketing enterprise software in 2018, with a view to 2019 – from Computer Weekly and from our specialist US TechTarget site SearchCRM.
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A Computer Weekly Buyer's Guide to Customer Experience
By: TechTarget ComputerWeekly.com
Type: eBook
Discover how to craft data-first CRM strategies and get tips about coordinating data sources for effective CRM, 5 ways to reduce risks for Salesforce deployments, and the pros and cons of current CRM software offerings.
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CW ANZ – September 2018: Get to grips with DevOps
By: TechTarget ComputerWeekly.com
Type: Ezine
The burgeoning DevOps culture in Australia has attracted new market players and led major companies to embrace the movement to get development and operations teams working in unison.
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A Computer Weekly e-Guide to CRM
By: TechTarget ComputerWeekly.com
Type: eGuide
We take a look at the fundamental do's and don'ts of Customer Relationship Management. Including examples of how companies are utilizing it to their advantage and how to avoid making mistakes in the world of building bridges with your customers.
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Benelux focus: Moving to the cloud
By: TechTarget ComputerWeekly.com
Type: eGuide
We look at the evolution of cloud computing take up, with some examples from the Netherlands, then we analyse some of the challenges and opportunities cloud computing brings.
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Cloud ERP – a sleeping giant awakes?
By: TechTarget ComputerWeekly.com
Type: eGuide
For a long time now, ERP has been an important but sleepy aspect of enterprise IT. But is the time for cloud ERP now?
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Computer Weekly buyer's guide to customer insight
By: TechTarget ComputerWeekly.com
Type: eBook
In this 14-page buyer's guide, Computer Weekly looks at how firms adapt to new behaviors, as well as utilize deep learning to gain better insights and use intelligent analytics apps to enhance interactions.
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Marketing automation platforms: 5 key features
By: Marketo
Type: eGuide
Read this comprehensive list of features you should look for before choosing a marketing automation platform. See this breakdown of five key automation areas, with specific clusters of features outlined.
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Infographic: 2019 Europe IT Priorities - Business Applications
By: TechTarget ComputerWeekly.com
Type: eGuide
In this infographic, we take a look at what the most popular business applications being deployed, the most popular deployment models and the most popular applications being deployed in SaaS mode. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr.
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Pros and cons of major CRM providers
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue of Computer Weekly, as the UK votes for a new government, examine the digital policies in the manifestos of the Conservative, Labour and Liberal Democrat parties, and hear what IT trade body TechUK would like to see for the tech sector from the next administration. Read the issue now.
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The Central Role of CX Modernization in Enabling Business Agility
By: AWS & Accenture
Type: ESG Infographic
Hear ESG analysts’ perspective on CX in this ESG infographic, wherein they highlight the top 3 barriers preventing companies from improving CX, how to strategically allocate budget for CX tech investments, and more.
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Infographic: Top 10 ways to improve Customer Experience
By: TechTarget ComputerWeekly.com
Type: eGuide
As customer expectations increase, so does the need for excellent customer service and customer experience. There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience.
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Customer service technologies emerge bloodied but unbowed from Covid-19 pandemic
By: TechTarget ComputerWeekly.com
Type: eBook
The pandemic caused many businesses to reassess their approach to customer experience. Customers were changing their behaviour, their channels, their brands and suppliers and organisations had to adapt. Download this exclusive e-guide and read more about the transformative impact of the pandemic on customer service and experience.
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Put Purchase Intent Data to Work for You
By: TechTarget
Type: eBook
Simply adopting a CRM system doesn’t guarantee better customer relationships. The data you put into the system matters. In this e-book, Patricia Anton, founder of Anton Consulting, Inc. discusses how you can bring together data, human processes and technology to create a competitive advantage.
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Real-time analytics possible fuel for post Covid pandemic growth
By: TechTarget ComputerWeekly.com
Type: eGuide
Real-time analytics promises the last word in business agility. There is obvious business value in being able to react immediately to changing patterns in customer behaviour or to prevent problems ahead of time, to give but two examples. And becoming more real-time could be an element in accelerating economic growth beyond the pandemic.
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Meeting an AI coffee machine at Cisco Live, NatWest robots, and how we cover supplier numbers
By: TechTarget ComputerWeekly.com
Type: Podcast
In this episode, the lead up to an end-of-year General Election has Brian McKenna, Caroline Donnelly and Clare McDonald discussing politicians launching their own emojis, as well as the abuse many female politicians face online. The team also ponders whether online voting could be on the horizon for the UK.
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The future of e-commerce and CRM
By: Oracle Corporation
Type: eGuide
Inside, learn about some trends vendors and analysts are predicting for the future of e-commerce and CRM, and explore key considerations when planning your CRM spend.
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Customer engagement: The value of omnichannel retail strategy
By: 8x8
Type: White Paper
According to Salesforce research, 76% of customers expect consistently great service across different departments and channels. Read on to learn how Communication APIs can enable your organization to better manage customer conversations and streamline your engagement strategy to achieve a consistent customer experience.
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CW ASEAN – September 2018: Time to clear DevOps hurdles
By: TechTarget ComputerWeekly.com
Type: Ezine
ASEAN organizations are generally aware of the benefits of DevOps, but lesser known are the pathways to success. What would an organization that has successfully implemented DevOps look like?
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Retain customers by implementing communication platforms for better CX
By: 8x8
Type: White Paper
76% of customers want great end-to-end service, even across different channels. How can you address customer pain points and deliver experiences that differentiate your business? Read on to learn why delivering real-time, consistent and personalized omnichannel experiences is key for future-proofing your customer engagement strategy.
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15 best practices to supercharge your IVR navigation
By: Broadvoice
Type: Blog
By streamlining your interactive voice response (IVR) call center system, you can supercharge your business's operational efficiency, productivity, and customer experience. Read this blog post now to get an in-depth look at how IVR can enhance your call center as well as 15 best practices to maximize its potential.
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Salesforce's new Ohana floor, an SAP UK & Ireland user conference and a trip to the Waltham Forest Tech Camp
By: TechTarget ComputerWeekly.com
Type: Podcast
In this episode we discuss the Waltham Forest Tech Camp, the opening of the Ohana floor at Salesforce's London HQ, and the UK & Ireland SAP User Group Conference in Birmingham.
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Digital Experience Management: the next stage for customer experience efforts
By: TechTarget ComputerWeekly.com
Type: eGuide
The interactions that customers have with companies and employers are increasingly digital in nature.The Covid-19 public health crisis has sped up this trend. Digital Experience Management can be seen as another turn of the CRM screw, but in a context where digital channels are dominant. Discover the next stage for customer experience efforts.
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Digital Experience Management: the next stage for customer experience efforts
By: TechTarget ComputerWeekly.com
Type: eGuide
The interactions that customers have with companies and employers are increasingly digital in nature.The Covid-19 public health crisis has sped up this trend. Digital Experience Management can be seen as another turn of the CRM screw, but in a context where digital channels are dominant. Discover the next stage for customer experience efforts.
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Delivering Always-On Customer Support in A Digital World
By: 8x8
Type: White Paper
76% of customers want consistently great service from different departments and channels, according to Salesforce research. This indicates a desire for more frequent engagement with brands – but not at the expense of consistency. Read on to learn how 8x8 Converse can enable your organization to unify customer interactions in one single interface.
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Computer Weekly buyer's guide to fintech
By: TechTarget ComputerWeekly.com
Type: eBook
In this 14-page buyer's guide, Computer Weekly weighs up thecompetition from tech-based challenger banks, the importanceof customer experience and the value of leaving conventionalbanking in the past.
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Unlocking Revenue Growth with Intent Data
By: TechTarget
Type: eBook
Download this TechTargt eBook to see how you can leverage intent data to achieve sales and marketing objectives in every stage of the sales funnel, and support a revenue-rich ABM strategy.
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Digital Experience platforms intensify customer engagement programmes
By: TechTarget ComputerWeekly.com
Type: eBook
Digital Experience Management platforms are developing and becoming more sophisticated as companies seek to intensify relationships with customers in order to gain competitive advantage against their peers. Improving customer experience will only become evermore important as companies endeavor to navigate an increasingly turbulent economy.
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ServiceNow Field Service Management: Purposeful automation & agility
By: ServiceNow
Type: eBook
Discover how ServiceNow Field Service Management and partners optimize field services, boost technician productivity, and enhance customer experiences in this e-book. Uncover key capabilities and use cases to transform service operations, among other points.
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What is Voice Intelligence (Vi) and its top 6 use cases?
By: T-Mobile for Business
Type: eBook
Business-grade of Voice Intelligence (Vi) tools go beyond the basic capabilities of their consumer counterparts to help run automated call centers and enhance consumers’ e-commerce experiences. Dive into this e-book to understand the ins and outs of Vi, as well as 6 ways of using Vi to improve your business.
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SASE lessons: 6 organizations, 6 industries
By: Palo Alto Networks
Type: eBook
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Computer Weekly – 29 May 2018: Tech's role in tackling humanitarian crises
By: TechTarget ComputerWeekly.com
Type: Ezine
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Geospatial intelligence on the move
By: TechTarget ComputerWeekly.com
Type: Essential Guide
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Third-party marketing automation vs. native CRM tools
By: TechTarget ComputerWeekly.com
Type: eGuide
Though many CRM platforms offer native marketing automation tools, many organisations find it beneficial to use a third-party application, such as Eloqua or Marketo. Read more in this e-guide.
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Focus: ERP in the cloud
By: TechTarget ComputerWeekly.com
Type: eGuide
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Digital experience focus broadens to encompass employees
By: TechTarget ComputerWeekly.com
Type: eGuide
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Improve customer experience with good customer data
By: Microsoft
Type: eGuide
Learn how you can build customer loyalty and improve customer experiences via quality and effective customer data collection and analysis. In addition, tap into how companies like 7-Eleven, Walgreens, and Mazda are improving customer journeys by enabling mobile loyalty programs.
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Essential SaaS Disaster- & ransomware-recovery capabilities
By: Veeam Software
Type: Analyst Report
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Achieving channel growth by recruiting influential MSPs
By: TechTarget
Type: White Paper
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2020 Media Consumption Series Infographic Pack
By: TechTarget ComputerWeekly.com
Type: eGuide
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Comparing CRM to CX
By: TechTarget ComputerWeekly.com
Type: Infographic
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US Retailer sees 6% customer satisfaction improvement and attrition drop with Teleperformance
By: Teleperformance
Type: Case Study
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Global ransomware attack is a security wake-up call
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we look at the global WannaCry ransomware attack that spread over 150 countries – will it be the wake-up call to take cyber security seriously? Also, find out how Moscow is leading the way in smart city digitisation. And our latest buyer's guide examines customer experience management.
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Can your CX keep up with rising customer expectations?
By: Teradata
Type: Infographic
32% of respondents to a recent survey indicated that just one negative experience would cause them to leave a brand they love in the dust. In this infographic, you’ll gain a deeper understanding of the modern customer mindset and the importance of data and analytics for a seamless, personalized CX. Tap in to learn more.
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Expert guide: Streaming analytics FAQ
By: SAS
Type: eGuide
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The long march of S/4 Hana
By: TechTarget ComputerWeekly.com
Type: eGuide
S/4 Hana, the ERP system built on SAP's in-memory, columnar database Hana has been on a long march through the enterprise since its launch in February 2013. In this e-guide, we discuss the pros and cons of upgrading to S/4 Hana, what the future has in store for the system and how its users are feeling about C/4 Hana integration.