AI At The Service Desk: Reshaping The Future Of Support Operations

AI is transforming service desk operations in four key ways, enhancing efficiency and personalization:

Automating tasks like password resets, boosting self-service adoption by 80%.
Balancing automation with human touch, enabling agents to tackle complex issues needing empathy.
And 2 more.

The future involves predictive AI systems that anticipate needs and offer personalized recommendations. Discover how AI is reshaping support operations in this blog.

Vendor:: Unisys
Posted:: Mar 20, 2025
Published:: Mar 20, 2025
Format:: HTML
Type:: Blog

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