Executive Insights: Exploring the Untapped Power of GenAI in Customer Service

71% of B2B customers think GenAI will benefit CX. But how can you ensure you’re adding real value to customer service experiences? Read this ebook to learn how CX leaders can unleash the full potential of AI and GenAI. You’ll see how GenAI can help you reduce strain on customer service agents, while lowering costs.

Vendor:: ServiceNow
Posted:: Dec 23, 2024
Published:: Dec 23, 2024
Format:: PDF
Type:: Research Content

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