How to delight customers with continuous reinvention
As part of its ongoing reinvention journey, a large bank partnered with Accenture to develop a new, comprehensive digital sales model. The result? Nearly 50 million customers now interact with the bank through digital channels, and seven out of 10 sales are made digitally.
In this case study, you’ll learn how the bank was able to achieve significant growth in new customers and revenue, as well as improved efficiency and profitability. Read on now to discover what you can achieve with the tools and talent to support continuous reinvention.