The State Of Incident Management Report 2024
The 2024 State of Incident Management report by Atlassian examines current incident management practices. It discusses process maturity, tools, communication, collaboration, and the role of automation and AI.
Key insights include:
- A 68% increase in proactive practices since 2021
- Adoption of DevOps and Agile for speed and collaboration
- Growing involvement of executives, legal, and marketing in responses
- Increased use of AI and automation for incident triggers and trend analysis
The report highlights improvement areas like infrastructure visibility, departmental coordination, and communication tool integration. Read the full report to benchmark and enhance your team's response capabilities.