How Deliveroo Unlocked The Power Ofjira For Customer Service

Cover Image

Deliveroo, a leading food delivery company, faced challenges in providing seamless customer support across various channels. They implemented Atlassian's Jira Service Management, creating a unified help center, automating customer service processes, enhancing collaboration between developers and support teams, and gaining insights for product improvements.

Key benefits Deliveroo experienced include:

  • 95% customer satisfaction score
  • 30% increased developer efficiency
  • Ability to set and adhere to SLAs
  • Improved issue investigation and resolution

By leveraging Atlassian's platform, Deliveroo brought developers closer to customers, achieving exceptional results.

Vendor:
Atlassian
Posted:
Oct 18, 2024
Published:
Oct 18, 2024
Format:
PDF
Type:
Case Study
Already a Bitpipe member? Log in here

Download this Case Study!