How Deliveroo Unlocked The Power Ofjira For Customer Service
Deliveroo, a leading food delivery company, faced challenges in providing seamless customer support across various channels. They implemented Atlassian's Jira Service Management, creating a unified help center, automating customer service processes, enhancing collaboration between developers and support teams, and gaining insights for product improvements.
Key benefits Deliveroo experienced include:
- 95% customer satisfaction score
- 30% increased developer efficiency
- Ability to set and adhere to SLAs
- Improved issue investigation and resolution
By leveraging Atlassian's platform, Deliveroo brought developers closer to customers, achieving exceptional results.