The contact centre workforce for 2024 & beyond: A report

Contact centres can make or break the customer experience (CX). This means that it’s critical for organizations to ensure that they have the right technology and strategies to improve their employee’s schedules, activities, performance, and overall satisfaction.

However, deciding on a contact centre workforce solution is easier said than done, and with so many on the market, how can you know which one is best for your CX needs?

This market guide can provide you with expert insight into the current contact centre landscape, offering a look at the scoring and ratings for today’s top solutions.

Dig into the guide to learn more.

Vendor:: ServiceNow
Posted:: Sep 26, 2024
Published:: Sep 26, 2024
Format:: PDF
Type:: Analyst Report

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