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Generative AI is having a transformative impact on key aspects of business – and it’s causing I&O leaders to look beyond previous-generation chatbot features in IT service management (ITSM) platforms.

This market guide from the experts at Gartner takes a deep dive into how AI capabilities are reshaping the ITSM landscape. Highlights in this report include:

  • Must-have vs. standard vs. optional AI capabilities for ITSM
  • Top use cases for AI applications in ITSM
  • Key vendors in the ITSM space, as identified by Gartner
  • And more
Vendor:
ServiceNow
Posted:
Aug 28, 2024
Published:
Aug 28, 2024
Format:
HTML
Type:
Gartner Research Report

This resource is no longer available.

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